United Kingdom Customer Relationship Management Market Report and Forecast 2025-2034
Market Report I 2025-06-06 I 125 Pages I EMR Inc.
The United Kingdom customer relationship management market reached approximately USD 2.80 Billion in 2024. The market is projected to grow at a CAGR of 13.10% between 2025 and 2034, reaching a value of around USD 9.59 Billion by 2034.
United Kingdom Customer Relationship Management Market Growth
The customer relationship management market is poised for exponential growth due to the growing demand for better customer experience, an increase in the adoption of CRM among enterprises, and rapid digital transformation across businesses. For instance, Amazon widely uses CRM to provide recommendations and promotions to its customers by analyzing their browsing history, address details, and previous purchases to offer a personalized experience and achieve a dominant position in the market.
Furthermore, strong economic growth and an increasing demand for efficient customer retention and engagement foster a positive outlook for the market as businesses seek to maintain stable and efficient relationships with their customers in the long term. For instance, Sephora utilizes a cloud-based CRM to personalize the experience for customers by suggesting the most relevant deals through data-driven insights. It also offers awards for customer loyalty to build engagement and maintain its credibility.
The ongoing modernization through integration of artificial intelligence (AI) into customer relationship management and the transition from enterprise to cloud-based CRM technology is another factor driving market expansion. For instance, Zoho Corporation introduced CRM for everyone- an AI-powered range of solutions for customer management in its Zoho suite. It facilitates the combination and building of open-source models and generative AI solutions.
United Kingdom Customer Relationship Management Industry Segmentation
United Kingdom Customer Relationship Management Market Report and Forecast 2025-2034 offers a detailed analysis of the market based on the following segments:
Market Breakup by Component:
- Solutions
- Services
Market Breakup by Deployment Mode:
- Cloud
- On-Premises
Market Breakup by Enterprise Size:
- Small and Medium Enterprises (SMEs)
- Large Enterprises
Market Breakup by Application:
- Sales and Marketing
- Customer Service
- Digital Commerce
- Others
Market Breakup by End Use:
- BFSI
- IT and Telecom
- Retail
- Healthcare
- Government and Education
- Discrete Manufacturing
- Others
Market Segmentation by Region:
- England
- Wales
- Scotland
- Northern Ireland
United Kingdom Customer Relationship Management Market Share
Based on enterprise size, the market is segmented into small and medium enterprises (SMEs) and large enterprises. Large enterprises hold a dominant position in terms of market share with companies like Amazon, Sephora, Starbucks, Apple, and British Airways actively utilizing CRM in performing core operations. With rapid digitalization, even small and medium enterprises have understood the importance of deploying CRM to increase revenue and empower their business.
Leading Companies in the United Kingdom Customer Relationship Management Market
The market players are continuously developing new services to meet consumer demands.
- IBM Corporation
- Oracle Corporation
- SAP SE
- Microsoft Corporation
- Salesforce, Inc.
- Adobe Inc.,
- Infor Inc.
- Sage Group Plc
- Zoho Corp.
- Pegasystems Inc.
- Others
Major players are prioritising user-centric design, personalisation, and mobile optimisation to enhance the user experience. They emphasise integration and leverage AI for automation and predictive analytics. Robust customer support services ensure users can troubleshoot issues effectively. By focusing on these strategies, they aim to drive higher adoption rates.
United Kingdom Customer Relationship Management MarketReport Snapshots
United Kingdom Customer Relationship ManagementMarket Size
United Kingdom Customer Relationship Management Market Growth
United Kingdom Customer Relationship ManagementMarket Share
United Kingdom Customer Relationship ManagementCompanies
1 Executive Summary
1.1 Market Size 2024-2025
1.2 Market Growth 2025(F)-2034(F)
1.3 Key Demand Drivers
1.4 Key Players and Competitive Structure
1.5 Industry Best Practices
1.6 Recent Trends and Developments
1.7 Industry Outlook
2 Market Overview and Stakeholder Insights
2.1 Market Trends
2.2 Key Verticals
2.3 Key Regions
2.4 Supplier Power
2.5 Buyer Power
2.6 Key Market Opportunities and Risks
2.7 Key Initiatives by Stakeholders
3 Economic Summary
3.1 GDP Outlook
3.2 GDP Per Capita Growth
3.3 Inflation Trends
3.4 Democracy Index
3.5 Gross Public Debt Ratios
3.6 Balance of Payment (BoP) Position
3.7 Population Outlook
3.8 Urbanisation Trends
4 Country Risk Profiles
4.1 Country Risk
4.2 Business Climate
5 Europe Customer Relationship Management Market Overview
5.1 Key Industry Highlights
5.2 Europe Customer Relationship Management Historical Market (2018-2024)
5.3 Europe Customer Relationship Management Market Forecast (2025-2034)
6 United Kingdom Customer Relationship Management Market Overview
6.1 Key Industry Highlights
6.2 United Kingdom Customer Relationship Management Historical Market (2018-2024)
6.3 United Kingdom Customer Relationship Management Market Forecast (2025-2034)
7 United Kingdom Customer Relationship Management Market by Component
7.1 Solutions
7.1.1 Historical Trend (2018-2024)
7.1.2 Forecast Trend (2025-2034)
7.2 Services
7.2.1 Historical Trend (2018-2024)
7.2.2 Forecast Trend (2025-2034)
8 United Kingdom Customer Relationship Management Market by Deployment Mode
8.1 Cloud
8.1.1 Historical Trend (2018-2024)
8.1.2 Forecast Trend (2025-2034)
8.2 On-Premises
8.2.1 Historical Trend (2018-2024)
8.2.2 Forecast Trend (2025-2034)
9 United Kingdom Customer Relationship Management Market by Enterprise Size
9.1 Small and Medium Enterprises (SMEs)
9.1.1 Historical Trend (2018-2024)
9.1.2 Forecast Trend (2025-2034)
9.2 Large Enterprises
9.2.1 Historical Trend (2018-2024)
9.2.2 Forecast Trend (2025-2034)
10 United Kingdom Customer Relationship Management Market by Application
10.1 Sales and Marketing
10.1.1 Historical Trend (2018-2024)
10.1.2 Forecast Trend (2025-2034)
10.2 Customer Service
10.2.1 Historical Trend (2018-2024)
10.2.2 Forecast Trend (2025-2034)
10.3 Digital Commerce
10.3.1 Historical Trend (2018-2024)
10.3.2 Forecast Trend (2025-2034)
10.4 Others
11 United Kingdom Customer Relationship Management Market by End Use
11.1 BFSI
11.1.1 Historical Trend (2018-2024)
11.1.2 Forecast Trend (2025-2034)
11.2 IT and Telecom
11.2.1 Historical Trend (2018-2024)
11.2.2 Forecast Trend (2025-2034)
11.3 Retail
11.3.1 Historical Trend (2018-2024)
11.3.2 Forecast Trend (2025-2034)
11.4 Healthcare
11.4.1 Historical Trend (2018-2024)
11.4.2 Forecast Trend (2025-2034)
11.5 Government and Education
11.5.1 Historical Trend (2018-2024)
11.5.2 Forecast Trend (2025-2034)
11.6 Discrete Manufacturing
11.6.1 Historical Trend (2018-2024)
11.6.2 Forecast Trend (2025-2034)
11.7 Others
12 United Kingdom Customer Relationship Management Market by Region
12.1 England
12.1.1 Historical Trend (2018-2024)
12.1.2 Forecast Trend (2025-2034)
12.2 Wales
12.2.1 Historical Trend (2018-2024)
12.2.2 Forecast Trend (2025-2034)
12.3 Scotland
12.3.1 Historical Trend (2018-2024)
12.3.2 Forecast Trend (2025-2034)
12.4 Northern Ireland
12.4.1 Historical Trend (2018-2024)
12.4.2 Forecast Trend (2025-2034)
13 Market Dynamics
13.1 SWOT Analysis
13.1.1 Strengths
13.1.2 Weaknesses
13.1.3 Opportunities
13.1.4 Threats
13.2 Porter's Five Forces Analysis
13.2.1 Supplier's Power
13.2.2 Buyer's Power
13.2.3 Threat of New Entrants
13.2.4 Degree of Rivalry
13.2.5 Threat of Substitutes
13.3 Key Indicators for Demand
13.4 Key Indicators for Price
14 Competitive Landscape
14.1 Supplier Selection
14.2 Key Global Players
14.3 Key Regional Players
14.4 Key Player Strategies
14.5 Company Profiles
14.5.1 IBM Corporation
14.5.1.1 Company Overview
14.5.1.2 Product Portfolio
14.5.1.3 Demographic Reach and Achievements
14.5.1.4 Certifications
14.5.2 Oracle Corporation
14.5.2.1 Company Overview
14.5.2.2 Product Portfolio
14.5.2.3 Demographic Reach and Achievements
14.5.2.4 Certifications
14.5.3 SAP SE
14.5.3.1 Company Overview
14.5.3.2 Product Portfolio
14.5.3.3 Demographic Reach and Achievements
14.5.3.4 Certifications
14.5.4 Microsoft Corporation
14.5.4.1 Company Overview
14.5.4.2 Product Portfolio
14.5.4.3 Demographic Reach and Achievements
14.5.4.4 Certifications
14.5.5 Salesforce, Inc.
14.5.5.1 Company Overview
14.5.5.2 Product Portfolio
14.5.5.3 Demographic Reach and Achievements
14.5.5.4 Certifications
14.5.6 Adobe Inc.
14.5.6.1 Company Overview
14.5.6.2 Product Portfolio
14.5.6.3 Demographic Reach and Achievements
14.5.6.4 Certifications
14.5.7 Infor Inc.
14.5.7.1 Company Overview
14.5.7.2 Product Portfolio
14.5.7.3 Demographic Reach and Achievements
14.5.7.4 Certifications
14.5.8 Sage Group Plc
14.5.8.1 Company Overview
14.5.8.2 Product Portfolio
14.5.8.3 Demographic Reach and Achievements
14.5.8.4 Certifications
14.5.9 Zoho Corp.
14.5.9.1 Company Overview
14.5.9.2 Product Portfolio
14.5.9.3 Demographic Reach and Achievements
14.5.9.4 Certifications
14.5.10 Pegasystems Inc.
14.5.10.1 Company Overview
14.5.10.2 Product Portfolio
14.5.10.3 Demographic Reach and Achievements
14.5.10.4 Certifications
14.5.11 Others
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