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Report
Unified Communications Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028
Market Report I 2023-10-15 I 139 Pages I IMARC Group
Market Overview:
The global unified communications market size reached US$ 107 Billion in 2022. Looking forward, IMARC Group expects the market to reach US$ 276 Billion by 2028, exhibiting a growth rate (CAGR) of 17% during 2023-2028. The growing demand for customer communication channels, the increasing number of collaborations, and the emergence of remote working represent some of the key factors driving the market.
Unified communications (UC) refer to a concept that refers to the integration of various communication channels, tools, and technologies into a single platform. These platforms provide users with a seamless, consistent, and comprehensive communication experience, regardless of their location or device. They aim to improve communication and collaboration among employees, customers, and partners, leading to increased productivity, efficiency, and innovation. Additionally, the essential components of a typical UC solution include voice, video, messaging, presence, and collaboration tools. Voice communication is usually provided through voice over IP (VoIP) technology, which enables voice calls to be transmitted over the internet instead of traditional telephone lines. Video communication, on the other hand, allows users to hold virtual meetings, conferences, and webinars, with features, such as screen sharing, whiteboarding, and document sharing. Moreover, they also provide cost savings by reducing the need for multiple communication tools and services. With a unified platform, businesses can streamline their communication infrastructure, reduce maintenance and support costs, and simplify their billing processes. In addition, they can integrate with other business applications, such as customer relationship management (CRM) systems, to provide a comprehensive and unified view of customer interactions.
Unified Communications Market Trends:
The escalating demand for video conferencing majorly drives the global market. As travel costs rise and remote work becomes more common, video conferencing offers a cost-effective way to connect teams and clients. UC solutions provide seamless integration with video conferencing tools, making it easier for teams to collaborate and connect from anywhere, which is contributing to the market. Along with this, the increasing number of collaborations is significantly supporting the market as organizations are becoming more distributed, with teams working across multiple locations. Since UC solutions provide a mobile-first approach, enabling users to access all communication channels from any device is considered as a growth-inducing factor. In addition to this, the widespread adoption of cloud services due to their numerous benefits, including scalability, flexibility, and cost-effectiveness, is positively influencing the market. Apart from this, the growing demand for customer communication channels, such as email, phone, chat, and social media to deliver a more personalized and responsive customer experience is also providing a thrust to the demand. Moreover, the rising integration of UC solutions with other technologies, such as artificial intelligence, machine learning, and the Internet of Things (IoT) is creating a positive market outlook.
Key Market Segmentation:
IMARC Group provides an analysis of the key trends in each sub-segment of the global unified communications market report, along with forecasts at the global, regional and country level from 2023-2028. Our report has categorized the market based on component, product, organization size and end user.
Component Insights:
Solution
Instant and Unified Messaging
Audio and Video Conferencing
IP Telephony
Others
Services
Professional Services
Managed Services
The report has provided a detailed breakup and analysis of the unified communications market based on the component. This includes solution (instant and unified messaging, audio and video conferencing, IP telephony, and others), and services (professional services and managed services). According to the report, solution (instant and unified messaging) represented the largest segment.
Product Insights:
On-premises
Hosted
A detailed breakup and analysis of the unified communications market based on the product has also been provided in the report. This includes on-premises and hosted. According to the report, on-premises accounted for the largest market.
Organization Size Insights:
Small and Medium-sized Enterprises
Large Enterprises
The report has provided a detailed breakup and analysis of the unified communications market based on the organization size. This includes small and medium-sized enterprises, and large enterprises. According to the report, the large enterprises accounted for the largest market.
End User Insights:
Enterprises
Education
Government
Healthcare
Others
A detailed breakup and analysis of the unified communications market based on the end user has also been provided in the report. This includes enterprises, education, government, healthcare, and others.
Regional Insights:
North America
United States
Canada
Asia-Pacific
China
Japan
India
South Korea
Australia
Indonesia
Others
Europe
Germany
France
United Kingdom
Italy
Spain
Russia
Others
Latin America
Brazil
Mexico
Others
Middle East and Africa
The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America was the largest market for unified communications. Some of the factors driving North America unified communications market included the rising remote workforce, continual technological advancements, and increasing business automation.
Competitive Landscape:
The report has also provided a comprehensive analysis of the competitive landscape in the global unified communications market. Competitive analysis such as market structure, market share by key players, player positioning, top winning strategies, competitive dashboard, and company evaluation quadrant has been covered in the report. Also, detailed profiles of all major companies have been provided. Some of the companies covered include 8x8 Inc., Avaya Holdings Corp., Cisco Systems Inc., GoTo (Citrix Systems Inc.), Huawei Technologies Co. Ltd., Microsoft Corporation, Mitel Networks Corporation, NEC Corporation (AT&T Inc.), Ringcentral Inc., Verizon Communications Inc. and Vonage Holdings Corp. (Telefonaktiebolaget LM Ericsson). Kindly note that this only represents a partial list of companies, and the complete list has been provided in the report.
Key Questions Answered in This Report:
How has the global unified communications market performed so far, and how will it perform in the coming years?
What are the drivers, restraints, and opportunities in the global unified communications market?
What is the impact of each driver, restraint, and opportunity on the global unified communications market?
What are the key regional markets?
Which countries represent the most attractive unified communications market?
What is the breakup of the market based on the component?
Which is the most attractive component in the unified communications market?
What is the breakup of the market based on the product?
Which is the most attractive product in the unified communications market?
What is the breakup of the market based on the organization size?
Which is the most attractive organization size in the unified communications market?
What is the breakup of the market based on the end user?
Which is the most attractive end user in the unified communications market?
What is the competitive structure of the global unified communications market?
Who are the key players/companies in the global unified communications market?
1 Preface
2 Scope and Methodology
2.1Objectives of the Study
2.2Stakeholders
2.3Data Sources
2.3.1Primary Sources
2.3.2Secondary Sources
2.4Market Estimation
2.4.1Bottom-Up Approach
2.4.2Top-Down Approach
2.5Forecasting Methodology
3 Executive Summary
4 Introduction
4.1Overview
4.2Key Industry Trends
5 Global Unified Communications Market
5.1Market Overview
5.2Market Performance
5.3Impact of COVID-19
5.4Market Forecast
6 Market Breakup by Component
6.1Solution
6.1.1 Market Trends
6.1.2 Key Segments
6.1.2.1 Instant and Unified Messaging
6.1.2.2 Audio and Video Conferencing
6.1.2.3 IP Telephony
6.1.2.4 Others
6.1.3 Market Forecast
6.2Services
6.2.1 Market Trends
6.2.2 Key Segments
6.2.2.1 Professional Services
6.2.2.2 Managed Services
6.2.3 Market Forecast
7 Market Breakup by Product
7.1On-premises
7.1.1 Market Trends
7.1.2 Market Forecast
7.2Hosted
7.2.1 Market Trends
7.2.2 Market Forecast
8 Market Breakup by Organization Size
8.1Small and Medium-sized Enterprises
8.1.1 Market Trends
8.1.2 Market Forecast
8.2Large Enterprises
8.2.1 Market Trends
8.2.2 Market Forecast
9 Market Breakup by End User
9.1Enterprises
9.1.1 Market Trends
9.1.2 Market Forecast
9.2Education
9.2.1 Market Trends
9.2.2 Market Forecast
9.3Government
9.3.1 Market Trends
9.3.2 Market Forecast
9.4Healthcare
9.4.1 Market Trends
9.4.2 Market Forecast
9.5Others
9.5.1 Market Trends
9.5.2 Market Forecast
10 Market Breakup by Region
10.1North America
10.1.1 United States
10.1.1.1 Market Trends
10.1.1.2 Market Forecast
10.1.2 Canada
10.1.2.1 Market Trends
10.1.2.2 Market Forecast
10.2Asia-Pacific
10.2.1 China
10.2.1.1 Market Trends
10.2.1.2 Market Forecast
10.2.2 Japan
10.2.2.1 Market Trends
10.2.2.2 Market Forecast
10.2.3 India
10.2.3.1 Market Trends
10.2.3.2 Market Forecast
10.2.4 South Korea
10.2.4.1 Market Trends
10.2.4.2 Market Forecast
10.2.5 Australia
10.2.5.1 Market Trends
10.2.5.2 Market Forecast
10.2.6 Indonesia
10.2.6.1 Market Trends
10.2.6.2 Market Forecast
10.2.7 Others
10.2.7.1 Market Trends
10.2.7.2 Market Forecast
10.3Europe
10.3.1 Germany
10.3.1.1 Market Trends
10.3.1.2 Market Forecast
10.3.2 France
10.3.2.1 Market Trends
10.3.2.2 Market Forecast
10.3.3 United Kingdom
10.3.3.1 Market Trends
10.3.3.2 Market Forecast
10.3.4 Italy
10.3.4.1 Market Trends
10.3.4.2 Market Forecast
10.3.5 Spain
10.3.5.1 Market Trends
10.3.5.2 Market Forecast
10.3.6 Russia
10.3.6.1 Market Trends
10.3.6.2 Market Forecast
10.3.7 Others
10.3.7.1 Market Trends
10.3.7.2 Market Forecast
10.4Latin America
10.4.1 Brazil
10.4.1.1 Market Trends
10.4.1.2 Market Forecast
10.4.2 Mexico
10.4.2.1 Market Trends
10.4.2.2 Market Forecast
10.4.3 Others
10.4.3.1 Market Trends
10.4.3.2 Market Forecast
10.5Middle East and Africa
10.5.1 Market Trends
10.5.2 Market Breakup by Country
10.5.3 Market Forecast
11 SWOT Analysis
11.1Overview
11.2Strengths
11.3Weaknesses
11.4Opportunities
11.5Threats
12 Value Chain Analysis
13 Porters Five Forces Analysis
13.1Overview
13.2Bargaining Power of Buyers
13.3Bargaining Power of Suppliers
13.4Degree of Competition
13.5Threat of New Entrants
13.6Threat of Substitutes
14 Price Analysis
15 Competitive Landscape
15.1Market Structure
15.2Key Players
15.3Profiles of Key Players
15.3.18x8 Inc.
15.3.1.1 Company Overview
15.3.1.2 Product Portfolio
15.3.1.3 Financials
15.3.1.4 SWOT Analysis
15.3.2Avaya Holdings Corp.
15.3.2.1 Company Overview
15.3.2.2 Product Portfolio
15.3.2.3 Financials
15.3.2.4 SWOT Analysis
15.3.3Cisco Systems Inc.
15.3.3.1 Company Overview
15.3.3.2 Product Portfolio
15.3.3.3 Financials
15.3.3.4 SWOT Analysis
15.3.4GoTo (Citrix Systems Inc.)
15.3.4.1 Company Overview
15.3.4.2 Product Portfolio
15.3.4.3 SWOT Analysis
15.3.5Huawei Technologies Co. Ltd.
15.3.5.1 Company Overview
15.3.5.2 Product Portfolio
15.3.5.3 SWOT Analysis
15.3.6Microsoft Corporation
15.3.6.1 Company Overview
15.3.6.2 Product Portfolio
15.3.6.3 Financials
15.3.6.4 SWOT Analysis
15.3.7Mitel Networks Corporation
15.3.7.1 Company Overview
15.3.7.2 Product Portfolio
15.3.8NEC Corporation (AT&T Inc.)
15.3.8.1 Company Overview
15.3.8.2 Product Portfolio
15.3.8.3 Financials
15.3.8.4 SWOT Analysis
15.3.9Ringcentral Inc.
15.3.9.1 Company Overview
15.3.9.2 Product Portfolio
15.3.9.3 Financials
15.3.10Verizon Communications Inc.
15.3.10.1 Company Overview
15.3.10.2 Product Portfolio
15.3.10.3 Financials
15.3.10.4 SWOT Analysis
15.3.11Vonage Holdings Corp. (Telefonaktiebolaget LM Ericsson)
15.3.11.1 Company Overview
15.3.11.2 Product Portfolio
15.3.11.3 Financials
15.3.11.4 SWOT Analysis
Figure 1: Global: Unified Communications Market: Major Drivers and Challenges
Figure 2: Global: Unified Communications Market: Sales Value (in Billion US$), 2017-2022
Figure 3: Global: Unified Communications Market Forecast: Sales Value (in Billion US$), 2023-2028
Figure 4: Global: Unified Communications Market: Breakup by Component (in %), 2022
Figure 5: Global: Unified Communications Market: Breakup by Product (in %), 2022
Figure 6: Global: Unified Communications Market: Breakup by Organization Size (in %), 2022
Figure 7: Global: Unified Communications Market: Breakup by End User (in %), 2022
Figure 8: Global: Unified Communications Market: Breakup by Region (in %), 2022
Figure 9: Global: Unified Communications (Solution) Market: Sales Value (in Million US$), 2017 & 2022
Figure 10: Global: Unified Communications (Solution) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 11: Global: Unified Communications (Services) Market: Sales Value (in Million US$), 2017 & 2022
Figure 12: Global: Unified Communications (Services) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 13: Global: Unified Communications (On-premises) Market: Sales Value (in Million US$), 2017 & 2022
Figure 14: Global: Unified Communications (On-premises) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 15: Global: Unified Communications (Hosted) Market: Sales Value (in Million US$), 2017 & 2022
Figure 16: Global: Unified Communications (Hosted) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 17: Global: Unified Communications (Small and Medium-sized Enterprises) Market: Sales Value (in Million US$), 2017 & 2022
Figure 18: Global: Unified Communications (Small and Medium-sized Enterprises) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 19: Global: Unified Communications (Large Enterprises) Market: Sales Value (in Million US$), 2017 & 2022
Figure 20: Global: Unified Communications (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 21: Global: Unified Communications (Enterprises) Market: Sales Value (in Million US$), 2017 & 2022
Figure 22: Global: Unified Communications (Enterprises) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 23: Global: Unified Communications (Education) Market: Sales Value (in Million US$), 2017 & 2022
Figure 24: Global: Unified Communications (Education) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 25: Global: Unified Communications (Government) Market: Sales Value (in Million US$), 2017 & 2022
Figure 26: Global: Unified Communications (Government) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 27: Global: Unified Communications (Healthcare) Market: Sales Value (in Million US$), 2017 & 2022
Figure 28: Global: Unified Communications (Healthcare) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 29: Global: Unified Communications (Other End Users) Market: Sales Value (in Million US$), 2017 & 2022
Figure 30: Global: Unified Communications (Other End Users) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 31: North America: Unified Communications Market: Sales Value (in Million US$), 2017 & 2022
Figure 32: North America: Unified Communications Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 33: United States: Unified Communications Market: Sales Value (in Million US$), 2017 & 2022
Figure 34: United States: Unified Communications Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 35: Canada: Unified Communications Market: Sales Value (in Million US$), 2017 & 2022
Figure 36: Canada: Unified Communications Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 37: Asia-Pacific: Unified Communications Market: Sales Value (in Million US$), 2017 & 2022
Figure 38: Asia-Pacific: Unified Communications Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 39: China: Unified Communications Market: Sales Value (in Million US$), 2017 & 2022
Figure 40: China: Unified Communications Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 41: Japan: Unified Communications Market: Sales Value (in Million US$), 2017 & 2022
Figure 42: Japan: Unified Communications Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 43: India: Unified Communications Market: Sales Value (in Million US$), 2017 & 2022
Figure 44: India: Unified Communications Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 45: South Korea: Unified Communications Market: Sales Value (in Million US$), 2017 & 2022
Figure 46: South Korea: Unified Communications Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 47: Australia: Unified Communications Market: Sales Value (in Million US$), 2017 & 2022
Figure 48: Australia: Unified Communications Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 49: Indonesia: Unified Communications Market: Sales Value (in Million US$), 2017 & 2022
Figure 50: Indonesia: Unified Communications Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 51: Others: Unified Communications Market: Sales Value (in Million US$), 2017 & 2022
Figure 52: Others: Unified Communications Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 53: Europe: Unified Communications Market: Sales Value (in Million US$), 2017 & 2022
Figure 54: Europe: Unified Communications Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 55: Germany: Unified Communications Market: Sales Value (in Million US$), 2017 & 2022
Figure 56: Germany: Unified Communications Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 57: France: Unified Communications Market: Sales Value (in Million US$), 2017 & 2022
Figure 58: France: Unified Communications Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 59: United Kingdom: Unified Communications Market: Sales Value (in Million US$), 2017 & 2022
Figure 60: United Kingdom: Unified Communications Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 61: Italy: Unified Communications Market: Sales Value (in Million US$), 2017 & 2022
Figure 62: Italy: Unified Communications Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 63: Spain: Unified Communications Market: Sales Value (in Million US$), 2017 & 2022
Figure 64: Spain: Unified Communications Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 65: Russia: Unified Communications Market: Sales Value (in Million US$), 2017 & 2022
Figure 66: Russia: Unified Communications Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 67: Others: Unified Communications Market: Sales Value (in Million US$), 2017 & 2022
Figure 68: Others: Unified Communications Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 69: Latin America: Unified Communications Market: Sales Value (in Million US$), 2017 & 2022
Figure 70: Latin America: Unified Communications Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 71: Brazil: Unified Communications Market: Sales Value (in Million US$), 2017 & 2022
Figure 72: Brazil: Unified Communications Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 73: Mexico: Unified Communications Market: Sales Value (in Million US$), 2017 & 2022
Figure 74: Mexico: Unified Communications Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 75: Others: Unified Communications Market: Sales Value (in Million US$), 2017 & 2022
Figure 76: Others: Unified Communications Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 77: Middle East and Africa: Unified Communications Market: Sales Value (in Million US$), 2017 & 2022
Figure 78: Middle East and Africa: Unified Communications Market: Breakup by Country (in %), 2022
Figure 79: Middle East and Africa: Unified Communications Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 80: Global: Unified Communications Industry: SWOT Analysis
Figure 81: Global: Unified Communications Industry: Value Chain Analysis
Figure 82: Global: Unified Communications Industry: Porter's Five Forces Analysis
Table 1: Global: Unified Communications Market: Key Industry Highlights, 2022 and 2028
Table 2: Global: Unified Communications Market Forecast: Breakup by Component (in Million US$), 2023-2028
Table 3: Global: Unified Communications Market Forecast: Breakup by Product (in Million US$), 2023-2028
Table 4: Global: Unified Communications Market Forecast: Breakup by Organization Size (in Million US$), 2023-2028
Table 5: Global: Unified Communications Market Forecast: Breakup by End User (in Million US$), 2023-2028
Table 6: Global: Unified Communications Market Forecast: Breakup by Region (in Million US$), 2023-2028
Table 7: Global: Unified Communications Market: Competitive Structure
Table 8: Global: Unified Communications Market: Key Players
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