U.S. Retail Service Market
Market Report I 2024-05-01 I 103 Pages I Data Bridge Market Research
U.S. retail service market is expected to reach USD 28.83 billion by 2031 from USD 14.17 billion in 2024, growing with a CAGR of 9.6% in the forecast period of 2024 to 2031.
Market Segmentation
U.S. Retail Service Market, By Services (Consulting & Training, Installation & Integration, and Support & Maintenance), Application (Grocery, General Merchandise, Fashion/Specialty, Fuel & Convenience, Hospitality, Restaurant, Travel, Entertainment, and Others) - Industry Trends and Forecast to 2031
Overview of U.S. Retail Service Market Dynamics
Drivers
- Rapid technological advancements
- Increasing complexity of retail operations
- Growing focus on customer experience
- Transformation towards data-driven decision making
Restraints
- High cost restraint for SMBs
- Government rules and regulations
Opportunities
- Expansion of E-commerce
- Emergence of smart retail solutions
Challenge
- Shortage of skilled labor and workforce management
Market Players
The key market players operating in the U.S. retail service market are listed below:
- NCR Voyix Corporation
- HCL Technologies Limited
- ExlService Holdings, Inc.
- Wipro
- Aspire Systems
- Fujitsu
- Infosys Limited
- CGI Inc.
- Diebold Nixdorf, Incorporated
- Oracle
- Retail Services Group
- Accenture
- Deloitte
1 INTRODUCTION 10
1.1 OBJECTIVES OF THE STUDY 10
1.2 MARKET DEFINITION 10
1.3 OVERVIEW OF U.S. RETAIL SERVICE MARKET 10
1.4 CURRENCY AND PRICING 11
1.5 LIMITATIONS 11
1.6 MARKETS COVERED 11
2 MARKET SEGMENTATION 13
2.1 MARKETS COVERED 13
2.2 GEOGRAPHICAL SCOPE 14
2.3 YEARS CONSIDERED FOR THE STUDY 14
2.4 DBMR TRIPOD DATA VALIDATION MODEL 15
2.5 MULTIVARIATE MODELLING 18
2.6 SERVICE TIMELINE CURVE 18
2.7 MARKET APPLICATION COVERAGE GRID 19
2.8 PRIMARY INTERVIEWS WITH KEY OPINION LEADERS 20
2.9 DBMR MARKET POSITION GRID 21
2.10 SECONDARY SOURCES 23
2.11 ASSUMPTIONS 23
3 EXECUTIVE SUMMARY 24
4 PREMIUM INSIGHTS 26
4.1 U.S. RETAIL SERVICE MARKET, COMPANY LANDSCAPE BY APPLICATION 27
4.1.1 COMPANY SHARE ANALYSIS: BY GROCERY 27
4.1.2 COMPANY SHARE ANALYSIS: GENERAL MERCHANDISE 28
4.1.3 COMPANY SHARE ANALYSIS: FASHION SPECIALITY 29
4.1.4 COMPANY SHARE ANALYSIS: FUEL & CONVENIENCE 30
4.1.5 COMPANY SHARE ANALYSIS: HOSPITALITY 31
4.1.6 COMPANY SHARE ANALYSIS: TRAVEL 32
4.1.7 COMPANY SHARE ANALYSIS: ENTERTAINMENT 33
4.1.8 COMPANY SHARE ANALYSIS: RESTRURANT 34
5 MARKET OVERVIEW 35
5.1 DRIVERS 37
5.1.1 RAPID TECHNOLOGICAL ADVANCEMENTS 37
5.1.2 INCREASING COMPLEXITY OF RETAIL OPERATIONS 38
5.1.3 GROWING FOCUS ON CUSTOMER EXPERIENCE 39
5.1.4 TRANSFORMATION TOWARDS DATA-DRIVEN DECISION MAKING 40
5.2 RESTRAINTS 41
5.2.1 HIGH COST RESTRAINT FOR SMBS 41
5.2.2 GOVERNMENT RULES AND REGULATIONS 41
5.3 OPPORTUNITIES 43
5.3.1 EXPANSION OF E-COMMERCE 43
5.3.2 EMERGENCE OF SMART RETAIL SOLUTIONS 44
5.4 CHALLENGES 45
5.4.1 SHORTAGE OF SKILLED LABOUR AND WORKFORCE MANAGEMENT 45
6 U.S. RETAIL SERVICE MARKET, BY SERVICES 47
6.1 OVERVIEW 48
6.2 CONSULTING & TRAINING 49
6.3 INSTALLATION & INTEGRATION 49
6.4 SUPPORT & MAINTENANCE 49
7 U.S. RETAIL SERVICE MARKET, BY APPLICATION 50
7.1 OVERVIEW 51
7.2 GROCERY 52
7.2.1 CONSULTING & TRAINING 52
7.2.2 INSTALLATION & INTEGRATION 52
7.2.3 SUPPORT & MAINTENANCE 52
7.3 GENERAL MERCHANDISE 53
7.3.1 CONSULTING & TRAINING 53
7.3.2 INSTALLATION & INTEGRATION 53
7.3.3 SUPPORT & MAINTENANCE 53
7.4 FASHION/SPECIALTY 54
7.4.1 CONSULTING & TRAINING 54
7.4.2 INSTALLATION & INTEGRATION 54
7.4.3 SUPPORT & MAINTENANCE 54
7.5 FUEL & CONVENIENCE 55
7.5.1 CONSULTING & TRAINING 55
7.5.2 INSTALLATION & INTEGRATION 55
7.5.3 SUPPORT & MAINTENANCE 55
7.6 HOSPITALITY 56
7.6.1 CONSULTING & TRAINING 56
7.6.2 INSTALLATION & INTEGRATION 56
7.6.3 SUPPORT & MAINTENANCE 56
7.7 RESTAURANT 57
7.7.1 CONSULTING & TRAINING 57
7.7.2 INSTALLATION & INTEGRATION 57
7.7.3 SUPPORT & MAINTENANCE 57
7.8 TRAVEL 57
7.8.1 CONSULTING & TRAINING 58
7.8.2 INSTALLATION & INTEGRATION 58
7.8.3 SUPPORT & MAINTENANCE 58
7.9 ENTERTAINMENT 58
7.9.1 CONSULTING & TRAINING 58
7.9.2 INSTALLATION & INTEGRATION 58
7.9.3 SUPPORT & MAINTENANCE 58
7.10 OTHERS 59
7.10.1 CONSULTING & TRAINING 59
7.10.2 INSTALLATION & INTEGRATION 59
7.10.3 SUPPORT & MAINTENANCE 59
8 U.S. RETAIL SERVICE MARKET, COMPANY LANDSCAPE 60
8.1 COMPANY SHARE ANALYSIS: U.S. 60
9 SWOT ANALYSIS 61
10 COMPANY PROFILE 62
10.1 DELOITTE 62
10.1.1 COMPANY SNAPSHOT 62
10.1.2 REVENUE ANALYSIS 62
10.1.3 PRODUCT PORTFOLIO 63
10.1.4 RECENT DEVELOPMENT 63
10.2 HCL TECHNOLOGIES LIMITED 64
10.2.1 COMPANY SNAPSHOT 64
10.2.2 REVENUE ANALYSIS 64
10.2.3 SERVICE PORTFOLIO 65
10.2.4 RECENT DEVELOPMENTS 66
10.3 INFOSYS LIMITED 67
10.3.1 COMPANY SNAPSHOT 67
10.3.2 REVENUE ANALYSIS 67
10.3.3 SERVICE PORTFOLIO 68
10.3.4 RECENT DEVELOPMENTS 70
10.4 WIPRO 71
10.4.1 COMPANY SNAPSHOT 71
10.4.2 REVENUE ANALYSIS 71
10.4.3 SERVICE PORTFOLIO 72
10.4.4 RECENT DEVELOPMENTS 73
10.5 ASPIRE SYSTEMS 74
10.5.1 COMPANY SNAPSHOT 74
10.5.2 SERVICE PORTFOLIO 74
10.5.3 RECENT DEVELOPMENT 75
10.6 ACCENTURE 76
10.6.1 COMPANY SNAPSHOT 76
10.6.2 REVENUE ANALYSIS 76
10.6.3 SERVICE PORTFOLIO 77
10.6.4 RECENT DEVELOPMENTS 78
10.7 CGI INC. 80
10.7.1 COMPANY SNAPSHOT 80
10.7.2 REVENUE ANALYSIS 80
10.7.3 SERVICE PORTFOLIO 81
10.7.4 RECENT DEVELOPMENTS 82
10.8 EXLSERVICE HOLDINGS, INC. 83
10.8.1 COMPANY SNAPSHOT 83
10.8.2 REVENUE ANALYSIS 83
10.8.3 SERVICE PORTFOLIO 84
10.8.4 RECENT DEVELOPMENTS 85
10.9 DIEBOLD NIXDORF, INCORPORATED 86
10.9.1 COMPANY SNAPSHOT 86
10.9.2 REVENUE ANALYSIS 86
10.9.3 SERVICE PORTFOLIO 87
10.9.4 RECENT DEVELOPMENTS 88
10.10 FUJITSU 90
10.10.1 COMPANY SNAPSHOT 90
10.10.2 REVENUE ANALYSIS 90
10.10.3 PRODUCT PORTFOLIO 91
10.10.4 RECENT DEVELOPMENTS 92
10.11 ORACLE 94
10.11.1 COMPANY SNAPSHOT 94
10.11.2 REVENUE ANALYSIS 94
10.11.3 PRODUCT PORTFOLIO 95
10.11.4 RECENT DEVELOPMENTS 97
10.12 NCR VOYIX CORPORATION 98
10.12.1 COMPANY SNAPSHOT 98
10.12.2 REVENUE ANALYSIS 98
10.12.3 SERVICE PORTFOLIO 99
10.12.4 RECENT DEVELOPMENT 99
10.13 RETAIL SERVICES GROUP 100
10.13.1 COMPANY SNAPSHOT 100
10.13.2 PRODUCT PORTFOLIO 100
10.13.3 RECENT DEVELOPMENTS 100
11 QUESTIONNAIRE 101
12 RELATED REPORTS 103
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