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Report
U.A.E. Business Process Outsourcing (BPO) Market
Market Report I 2024-08-01 I 144 Pages I Data Bridge Market Research
U.A.E. Business Process Outsourcing (BPO) market is expected to reach USD 7,905.90 million by 2031 from USD 4,746.43 million in 2023, growing with a CAGR of 7.6% in the forecast period of 2024 to 2031.
Market Segmentation:
U.A.E. Business Process Outsourcing (BPO) market, By Outsourcing Type (Offshore, Nearshore, and Onshore), Service (Voice Processing, Telemarketing Services, 3D Visualization Services, Image Editing Services, and Virtual Staffing Services), Application (Talent & HR Services, Sales & Marketing, Finance & Accounting, Sourcing, Procurement & Supply Chain, Facilities & Administrations, Customer Care, Training, and Product Engineering), Deployment Mode (Cloud, and On Premise), Organization Size (Large Enterprises, and SME's), Ownership (Captive, and Third Party), Outsourcing Approach (Best-Shore, Bundled Services, Contract Based, and Fee for Service), End User (BFSI, IT & Telecom, Healthcare, Manufacturing, Retail & E-Commerce, Government & Defense, Transportation & Logistics, Travel & Hospitality, Education, Energy & Utilities), Sector Type (Non-Government, and Government), Countries (Abu Dhabi, Dubai, Sharjah, Umm Al-Quwain, Fujairah, Ajman, Ra's Al-Khaimah, and rest of U.A.E.)-Industry Trends and Forecast to 2031
Overview of U.A.E. Business Process Outsourcing (BPO) Market Dynamics:
Driver
- Increasing need for business agility
Restrain
- Growing concerns regarding data security and privacy concerns
Opportunity
- Focus on multi-workflow scheduling of business
Market Players:
The key market players for U.A.E. Business Process Outsourcing (BPO) market are listed below:
- IBM Corporation
- Accenture
- Capgemini
- Infosys Limited
- Tata Consultancy Services Limited
- ADP, Inc.
- ALTECiSyS
- AMDOCS
- Cognizant
- Concentrix Corporation
- Genpact
- HCL Technologies Limited
- IBT.
- Intetics Inc.
- NCR Corporation
- NTT DATA Inc.
- Plaxonic Technologies
- Protiviti Inc.
- Sodexo
- TTEC
- Wipro Limited
1 INTRODUCTION 32
1.1 OBJECTIVES OF THE STUDY 32
1.2 MARKET DEFINITION 32
1.3 OVERVIEW OF THE U.A.E. BUSINESS PROCESS OUTSOURCING (BPO) MARKET 32
1.4 LIMITATIONS 35
1.5 MARKETS COVERED 35
2 MARKET SEGMENTATION 40
2.1 MARKETS COVERED 40
2.2 GEOGRAPHICAL SCOPE 41
2.3 YEARS CONSIDERED FOR THE STUDY 41
2.4 CURRENCY AND PRICING 41
2.5 DBMR TRIPOD DATA VALIDATION MODEL 42
2.6 MULTIVARIATE MODELLING 45
2.7 OUTSOURCING TYPE LIFELINE CURVE 45
2.8 MARKET END-USER COVERAGE GRID 46
2.9 PRIMARY INTERVIEWS WITH KEY OPINION LEADERS 47
2.10 DBMR MARKET POSITION GRID 48
2.11 SECONDARY SOURCES 50
2.12 ASSUMPTIONS 50
3 EXECUTIVE SUMMARY 51
4 PREMIUM INSIGHTS 56
4.1 DEMAND GAP ANALYSIS 57
4.1.1 PORTER'S FIVE FORCES 57
4.1.2 PESTEL ANALYSIS 58
4.2 COMPANY COMPARATIVE ANALYSIS 62
4.2.1 WIPRO LIMITED 62
4.2.2 INFOSYS LIMITED 62
4.2.3 COGNIZANT 63
4.3 CONTRACT DATA OR BPO DEALS BY THE U.A.E. GOVERNMENT AND MARKET PARTICIPANTS 64
4.4 NUMBER OF FTES/ CONTACT CENTER AGENTS IN THE U.A.E. 65
4.5 TRANSACTION/ VOLUME DATA FOR BOTH INBOUND AND OUTBOUND CALLS IN UAE 66
4.6 LIST OF THE UAE COMPANIES WITH CAPTIVE CONTACT CENTER OPERATIONS IN THE U.A.E. 67
4.7 COMPANY LANDSCAPE ON U.A.E. ON AN APPLICATION BASIS 68
4.7.1 COMPANY SHARE ANALYSIS: TALENT AND HR SERVICES 68
4.8 TECHNOLOGICAL MAP 69
4.9 TRADITION BPO VS PLATFORM BPO 71
4.10 REGULATORY SYTANDARDS 73
5 REGIONAL SUMMARY 74
6 MARKET OVERVIEW 75
6.1 DRIVERS 77
6.1.1 INCREASING NEED FOR BUSINESS AGILITY 77
6.1.2 RISING CUSTOMER FOCUS TOWARD ENHANCED EFFICIENCY, TIME EFFECTIVENESS, AND COST-EFFICIENCY 77
6.1.3 GROWING PREFERENCE FOR CLOUD TECHNOLOGY AND ITS SIGNIFICANCE ON PROCESS AUTOMATION 78
6.1.4 INCREASING DEPENDENCE ON SALES AND MARKETING FOR CUSTOMER SERVICE ENHANCEMENT 79
6.1.5 INCREASING CAPACITY OF QUALITY ENTERPRISE DATA 80
6.2 RESTRAINTS 81
6.2.1 GROWING CONCERNS REGARDING DATA SECURITY AND PRIVACY CONCERNS 81
6.2.2 STRINGENT GOVERNMENT REGULATIONS 81
6.3 OPPORTUNITIES 83
6.3.1 FOCUS ON MULTI-WORKFLOW SCHEDULING OF BUSINESS 83
6.3.2 EMERGENCE OF DIGITAL TECHNOLOGIES, NAMELY AI, IOT, AND CLOUD COMPUTING 83
6.3.3 INCREASE IN THE ESTABLISHMENT OF SERVICE CENTERS IN IT SECTOR 84
6.3.4 GROWING NUMBER OF START-UPS PARTNERING WITH BUSINESS PROCESS OUTSOURCING (BPO) 85
6.4 CHALLENGES 86
6.4.1 LACK OF SKILLED WORKFORCE AND HIGH ATTRITION RATE 86
6.4.2 FREQUENT DISRUPTION AFFECTS THE OPERATIONAL EFFICIENCY OF BUSINESS PROCESS OUTSOURCING (BPO) 87
6.4.3 INCREASE IN THE PRESENCE OF NEW ENTRANTS 87
7 U.A.E. BUSINESS PROCESS OUTSOURCING (BPO) MARKET, OUTSOURCING TYPE 88
7.1 OVERVIEW 89
7.2 OFFSHORE 90
7.3 ONSHORE 90
7.4 NEARSHORE 90
8 U.A.E. BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY SERVICE 91
8.1 OVERVIEW 92
8.2 VOICE PROCESSING 93
8.2.1 VOICE PROCESSING, BY TYPE 93
8.2.1.1 INBOUND 93
8.2.1.2 OUTBOUND 93
8.2.1.3 SURVEY AND MARKET RESEARCH 94
8.3 TELEMARKETING SERVICES 94
8.4 IMAGE EDITING SERVICES 94
8.5 VIRTUAL STAFFING SERVICES 94
8.6 3D VISUALIZATION SERVICES 94
8.6.1 3D VISUALIZATION SERVICES, BY TYPE 94
8.6.1.1 ANIMATION 95
8.6.1.2 CAD MODELING 95
8.6.1.3 3D ILLUSTRATION 95
8.6.1.4 3D DEVELOPMENT 95
8.6.1.5 OTHERS 95
8.7 OTHERS 95
9 U.A.E. BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION 96
9.1 OVERVIEW 97
9.2 CUSTOMER CARE 98
9.3 FINANCE & ACCOUNTING 99
9.3.1 ORDER TO CASH 99
9.3.1.1 ORDER MANAGEMENT AND BILLING 100
9.3.1.2 COLLECTION AND ACCOUNTS RECEIVABLE 100
9.3.1.3 ORDER TO CASH ANALYTICS 100
9.3.2 PROCURE TO PAY 100
9.3.2.1 ACCOUNTS PAYABLE 100
9.3.2.2 EMPLOYEE DISBURSEMENTS 100
9.3.2.3 ANALYTICS SEGMENT 101
9.3.2.4 PROCESS SUPPORT 101
9.3.3 RECORD TO REPORT 101
9.3.3.1 GENERAL LEDGER 101
9.3.3.2 DATA INTEGRITY AND REPORTING 101
9.3.3.3 COST ACCOUNTING & TREASURY 101
9.3.4 FINANCIAL PLANNING & ANALYSIS 102
9.3.4.1 BUDGETING AND FORECASTING 102
9.3.4.2 BUSINESS METRICS AND TRACKING 102
9.3.4.3 DECISION SUPPORT AND ANALYSIS 102
9.3.5 LOGISTICS & WAREHOUSING 102
9.3.6 TRANSPORTATION & VEHICLE LEASING 102
9.3.7 COURIER SERVICES 103
9.3.8 MOVING & RELOCATION 103
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9.4 TALENT AND HR SERVICES 103
9.4.1 EMPLOYEE AND HR OPERATIONS 103
9.4.1.1 PAYROLL AND PENSION 104
9.4.1.2 EMPLOYEE SERVICES 104
9.4.1.3 GOVERNMENT RELATION SERVICES 104
9.4.1.4 WORKFORCE DATA ADMINISTRATION 104
9.4.1.5 CW MANAGEMENT 104
9.4.1.5.1 MASTER DATA MANAGEMENT 105
9.4.1.5.2 VENDOR MANAGEMENT 105
9.4.1.5.3 EXIT MANAGEMENT 105
9.4.2 TALENT ACQUISITION AND DEVELOPMENT 105
9.4.2.1 TALENT DEVELOPMENT 106
9.4.2.1.1 ORGANISATION AND CHANGE MANAGEMENT 106
9.4.2.1.2 COMPETENCY AND DEVELOPMENT MANAGEMENT 106
9.4.2.1.3 LEARNING CONTENT DEVELOPMENT 106
9.4.2.1.4 CURRICULUM AND CAMPAIGN DESIGN 106
9.4.2.1.5 COLLABORATION AND KNOWLEDGE MANAGEMENT 107
9.4.2.1.6 COMPENSATION PLANNING 107
9.4.2.2 TALENT ACQUISITION 107
9.4.2.2.1 WORKFORCE PLANNING 107
9.4.2.2.2 CANDIDATE SOURCING SCREENING AND SELECTION 107
9.4.2.2.3 NEW JOINER OFFER AND ONBOARDING 108
9.4.2.2.4 HIRING CLEARANCES 108
9.4.2.2.5 RELOCATION ASSISTANCE, INTER COMPANY AND GLOBAL MOBILITY 108
9.5 SALES AND MARKETING 108
9.6 SOURCING, PROCUREMENT & SUPPLY CHAIN 108
9.6.1 PROCUREMENT ADMIN SUPPORT 108
9.6.2 PROCUREMENT CONSULTING 109
9.7 FACILITIES AND ADMINISTRATION 109
9.8 PRODUCT ENGINEERING 109
9.9 TRAINING 109
9.10 OTHERS 109
10 U.A.E. BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY DEPLOYMENT MODE 110
10.1 OVERVIEW 111
10.2 CLOUD 112
10.3 ON PREMISE 112
11 U.A.E. BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY ORGANIZATION SIZE 113
11.1 OVERVIEW 114
11.2 LARGE ENTERPRISES 115
11.3 SMES 115
12 U.A.E. BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OWNERSHIP 116
12.1 OVERVIEW 117
12.2 CAPTIVE 118
12.3 THIRD PARTY 118
13 U.A.E. BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OUTSOURCING APPROACH 119
13.1 OVERVIEW 120
13.2 CONTRACT BASED 121
13.3 BUNDLED SERVICES 121
13.4 BEST-SHORE 121
13.5 FEE FOR SERVICE 121
14 U.A.E. BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY SECTOR TYPE 122
14.1 OVERVIEW 123
14.2 NON-GOVERNMENT 124
14.2.1 CUSTOMER CARE 124
14.2.2 FINANCE AND ACCOUNTING 125
14.2.3 TALENT AND HR SERVICES 125
14.2.4 SALES AND MARKETING 125
14.2.5 CUSTOMER CARE 125
14.2.6 SOURCING, PROCUREMENT & SUPPLY CHAIN 125
14.2.7 FACILITIES AND ADMINISTRATION 125
14.2.8 PRODUCT ENGINEERING 125
14.2.9 TRAINING 125
14.2.10 OTHERS 125
14.2.10.1 IT AND TELECOMMUNICATION 126
14.2.10.2 MANUFACTURING 126
14.2.10.3 BFSI 126
14.2.10.4 GOVERNMENT & DEFENSE 126
14.2.10.5 TRANSPORTATION AND LOGISTICS 126
14.2.10.6 RETAIL & E-COMMERCE 127
14.2.10.7 TRAVEL AND HOSPITALITY 127
14.2.10.8 HEALTHCARE 127
14.2.10.9 ENERGY AND UTILITIES 127
14.2.10.10 EDUCATION 127
14.2.10.11 OTHERS 127
14.3 GOVERNMENT 128
14.3.1 CUSTOMER CARE 128
14.3.2 FINANCE AND ACCOUNTING 128
14.3.3 TALENT AND HR SERVICES 128
14.3.4 SALES AND MARKETING 129
14.3.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 129
14.3.6 FACILITIES AND ADMINISTRATION 129
14.3.7 PRODUCT ENGINEERING 129
14.3.8 TRAINING 129
14.3.9 OTHERS 130
14.3.9.1 IT AND TELECOMMUNICATION 130
14.3.9.2 MANUFACTURING 130
14.3.9.3 BFSI 130
14.3.9.4 GOVERNMENT & DEFENSE 130
14.3.9.5 TRANSPORTATION AND LOGISTICS 131
14.3.9.6 HEALTHCARE 131
14.3.9.7 ENERGY AND UTILITIES 131
14.3.9.8 EDUCATION 131
14.3.9.9 OTHERS 131
15 U.A.E. BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY END USER 132
15.1 OVERVIEW 133
15.2 IT & TELECOMMUNICATION 134
15.2.1 CUSTOMER CARE 135
15.2.2 FINANCE & ACCOUNTING 135
15.2.3 TALENT AND HR SERVICES 135
15.2.4 SALES AND MARKETING 135
15.2.5 PROCUREMENT & SUPPLY CHAIN 135
15.2.6 FACILITIES AND ADMINISTRATION 135
15.2.7 PRODUCT ENGINEERING 135
15.2.8 TRAINING 135
15.2.9 OTHERS 135
15.3 MANUFACTURING 136
15.3.1 CUSTOMER CARE 136
15.3.2 FINANCE & ACCOUNTING 136
15.3.3 TALENT AND HR SERVICES 136
15.3.4 SALES AND MARKETING 136
15.3.5 PROCUREMENT & SUPPLY CHAIN 137
15.3.6 FACILITIES & ADMINISTRATION 137
15.3.7 PRODUCT ENGINEERING 137
15.3.8 TRAINING 137
15.3.9 OTHERS 137
15.4 BFSI 138
15.4.1 CUSTOMER CARE 138
15.4.2 FINANCE & ACCOUNTING 138
15.4.3 TALENT AND HR SERVICES 138
15.4.4 SALES AND MARKETING 139
15.4.5 PROCUREMENT & SUPPLY CHAIN 139
15.4.6 FACILITIES & ADMINISTRATION 139
15.4.7 PRODUCT ENGINEERING 139
15.4.8 TRAINING 139
15.4.9 OTHERS 139
15.5 GOVERNMENT & DEFENSE 140
15.5.1 CUSTOMER CARE 140
15.5.2 FINANCE & ACCOUNTING 140
15.5.3 TALENT AND HR SERVICES 140
15.5.4 SALES AND MARKETING 141
15.5.5 PROCUREMENT & SUPPLY CHAIN 141
15.5.6 FACILITIES & ADMINISTRATION 141
15.5.7 PRODUCT ENGINEERING 141
15.5.8 TRAINING 141
15.5.9 OTHERS 141
15.6 TRANSPORTATION AND LOGISTICS 142
15.6.1 CUSTOMER CARE 142
15.6.2 FINANCE & ACCOUNTING 142
15.6.3 TALENT AND HR SERVICES 142
15.6.4 SALES AND MARKETING 143
15.6.5 PROCUREMENT & SUPPLY CHAIN 143
15.6.6 FACILITIES AND ADMINISTRATION 143
15.6.7 PRODUCT ENGINEERING 143
15.6.8 TRAINING 143
15.6.9 OTHERS 143
15.7 RETAIL & E-COMMERCE 144
15.7.1 CUSTOMER CARE 144
15.7.2 FINANCE & ACCOUNTING 144
15.7.3 TALENT AND HR SERVICES 144
15.7.4 SALES AND MARKETING 145
15.7.5 PROCUREMENT & SUPPLY CHAIN 145
15.7.6 FACILITIES AND ADMINISTRATION 145
15.7.7 PRODUCT ENGINEERING 145
15.7.8 TRAINING 145
15.7.9 OTHERS 145
15.8 TRAVEL AND HOSPITALITY 146
15.8.1 CUSTOMER CARE 146
15.8.2 FINANCE & ACCOUNTING 146
15.8.3 TALENT AND HR SERVICES 146
15.8.4 SALES AND MARKETING 146
15.8.5 PROCUREMENT & SUPPLY CHAIN 147
15.8.6 FACILITIES AND ADMINISTRATION 147
15.8.7 PRODUCT ENGINEERING 147
15.8.8 TRAINING 147
15.8.9 OTHERS 147
15.9 HEALTHCARE 148
15.9.1 CUSTOMER CARE 148
15.9.2 FINANCE & ACCOUNTING 148
15.9.3 TALENT AND HR SERVICES 148
15.9.4 SALES AND MARKETING 148
15.9.5 PROCUREMENT & SUPPLY CHAIN 149
15.9.6 FACILITIES AND ADMINISTRATION 149
15.9.7 PRODUCT ENGINEERING 149
15.9.8 TRAINING 149
15.9.9 OTHERS 149
15.10 ENERGY AND UTILITIES 150
15.10.1 CUSTOMER CARE 150
15.10.2 FINANCE & ACCOUNTING 150
15.10.3 TALENT AND HR SERVICES 150
15.10.4 SALES AND MARKETING 150
15.10.5 PROCUREMENT & SUPPLY CHAIN 151
15.10.6 FACILITIES AND ADMINISTRATION 151
15.10.7 PRODUCT ENGINEERING 151
15.10.8 TRAINING 151
15.10.9 OTHERS 151
15.11 EDUCATION 152
15.11.1 CUSTOMER CARE 152
15.11.2 FINANCE & ACCOUNTING 152
15.11.3 TALENT AND HR SERVICES 152
15.11.4 SALES AND MARKETING 152
15.11.5 PROCUREMENT & SUPPLY CHAIN 153
15.11.6 FACILITIES AND ADMINISTRATION 153
15.11.7 PRODUCT ENGINEERING 153
15.11.8 TRAINING 153
15.11.9 OTHERS 153
15.12 OTHERS 153
16 GA: U.A.E. BUSINESS PROCESS OUTSOURCING (BPO) MARKET 154
16.1 U.A.E. 154
16.1.1 DUBAI 158
16.1.2 ABU DHABI 172
16.1.3 SHARJAH 186
16.1.4 AJMAN 200
16.1.5 UMM AL-QUWAIN 214
16.1.6 FUJAIRAH 228
16.1.7 RA'S AL-KHAIMAH 242
16.1.8 REST OF U.A.E. 256
17 U.A.E. BUSINESS PROCESS OUTSOURCING (BPO) MARKET 257
17.1 COMPANY SHARE ANALYSIS: U.A.E 257
18 SWOT ANALYSIS 258
19 COMPANY PROFILE 259
19.1 INFOSYS LIMITED 259
19.1.1 COMPANY SNAPSHOT 259
19.1.2 REVENUE ANALYSIS 260
19.1.3 SERVICE PORTFOLIO 260
19.1.4 RECENT DEVELOPMENTS 262
19.2 COGNIZANT 264
19.2.1 COMPANY SNAPSHOT 264
19.2.2 REVENUE ANALYSIS 264
19.2.3 SERVICE PORTFOLIO 265
19.2.4 RECENT DEVELOPMENTS 267
19.3 CAPGEMINI 268
19.3.1 COMPANY SNAPSHOT 268
19.3.2 REVENUE ANALYSIS 269
19.3.3 SERVICE PORTFOLIO 269
19.3.4 RECENT DEVELOPMENTS 271
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19.4 ACCENTURE 272
19.4.1 COMPANY SNAPSHOT 272
19.4.2 REVENUE ANALYSIS 272
19.4.3 SERVICE PORTFOLIO 273
19.4.4 RECENT DEVELOPMENTS 273
19.5 GENPACT 275
19.5.1 COMPANY SNAPSHOT 275
19.5.2 REVENUE ANALYSIS 275
19.5.3 SOLUTION PORTFOLIO 276
19.5.4 RECENT DEVELOPMENTS 279
19.6 ADP, INC. 280
19.6.1 COMPANY SNAPSHOT 280
19.6.2 REVENUE ANALYSIS 280
19.6.3 SOLUTION PORTFOLIO 281
19.6.4 RECENT DEVELOPMENTS 281
19.7 ALTECISYS 282
19.7.1 COMPANY SNAPSHOT 282
19.7.2 SERVICE PORTFOLIO 282
19.7.3 RECENT DEVELOPMENT 282
19.8 AMDOCS 283
19.8.1 COMPANY SNAPSHOT 283
19.8.2 REVENUE ANALYSIS 283
19.8.3 SERVICE PORTFOLIO 284
19.8.4 RECENT DEVELOPMENTS 284
19.9 CONCENTRIX CORPORATION 285
19.9.1 COMPANY SNAPSHOT 285
19.9.2 REVENUE ANALYSIS 285
19.9.3 SOLUTION PORTFOLIO 286
19.9.4 RECENT DEVELOPMENTS 286
19.10 HCL TECHNOLOGIES LIMITED 287
19.10.1 COMPANY SNAPSHOT 287
19.10.2 REVENUE ANALYSIS 287
19.10.3 SERVICE PORTFOLIO 288
19.10.4 RECENT DEVELOPMENTS 289
19.11 IBM CORPORATION 290
19.11.1 COMPANY SNAPSHOT 290
19.11.2 REVENUE ANALYSIS 290
19.11.3 SERVICE PORTFOLIO 291
19.11.4 RECENT DEVELOPMENTS 291
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19.12 IBT. 292
19.12.1 COMPANY SNAPSHOT 292
19.12.2 SERVICE PORTFOLIO 292
19.12.3 RECENT DEVELOPMENT 292
19.13 INTETICS INC. 293
19.13.1 COMPANY SNAPSHOT 293
19.13.2 SOLUTION PORTFOLIO 293
19.13.3 RECENT DEVELOPMENTS 294
19.14 NCR VOYIX CORPORATION 295
19.14.1 COMPANY SNAPSHOT 295
19.14.2 REVENUE ANALYSIS 296
19.14.3 SERVICE PORTFOLIO 296
19.14.4 RECENT DEVELOPMENTS 297
19.15 NTT DATA CORPORATION 298
19.15.1 COMPANY SNAPSHOT 298
19.15.2 REVENUE ANALYSIS 298
19.15.3 SERVICE PORTFOLIO 299
19.15.4 RECENT DEVELOPMENTS 300
19.16 PLAXONIC TECHNOLOGIES 301
19.16.1 COMPANY SNAPSHOT 301
19.16.2 SERVICE PORTFOLIO 301
19.16.3 RECENT DEVELOPMENTS 302
19.17 PROTIVITI INC. 303
19.17.1 COMPANY SNAPSHOT 303
19.17.2 PRODUCT PORTFOLIO 303
19.17.3 RECENT DEVELOPMENTS 303
19.18 SODEXO 305
19.18.1 COMPANY SNAPSHOT 305
19.18.2 REVENUE ANALYSIS 306
19.18.3 SERVICE PORTFOLIO 306
19.18.4 RECENT DEVELOPMENTS 306
19.19 TATA CONSULTANCY SERVICES LIMITED 308
19.19.1 COMPANY SNAPSHOT 308
19.19.2 REVENUE ANALYSIS 308
19.19.3 SERVICE PORTFOLIO 309
19.19.4 RECENT DEVELOPMENTS 309
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19.20 TTEC 311
19.20.1 COMPANY SNAPSHOT 311
19.20.2 REVENUE ANALYSIS 312
19.20.3 SERVICE PORTFOLIO 312
19.20.4 RECENT DEVELOPMENTS 313
19.21 WIPRO LIMITED 314
19.21.1 COMPANY SNAPSHOT 314
19.21.2 REVENUE ANALYSIS 314
19.21.3 SERVICE PORTFOLIO 315
19.21.4 RECENT DEVELOPMENTS 316
20 QUESTIONNAIRE 317
21 RELATED REPORTS 322
15.7.3 TALENT AND HR SERVICES 144
15.7.4 SALES AND MARKETING 145
15.7.5 PROCUREMENT & SUPPLY CHAIN 145
15.7.6 FACILITIES AND ADMINISTRATION 145
15.7.7 PRODUCT ENGINEERING 145
15.7.8 TRAINING 145
15.7.9 OTHERS 145
15.8 TRAVEL AND HOSPITALITY 146
15.8.1 CUSTOMER CARE 146
15.8.2 FINANCE & ACCOUNTING 146
15.8.3 TALENT AND HR SERVICES 146
15.8.4 SALES AND MARKETING 146
15.8.5 PROCUREMENT & SUPPLY CHAIN 147
15.8.6 FACILITIES AND ADMINISTRATION 147
15.8.7 PRODUCT ENGINEERING 147
15.8.8 TRAINING 147
15.8.9 OTHERS 147
15.9 HEALTHCARE 148
15.9.1 CUSTOMER CARE 148
15.9.2 FINANCE & ACCOUNTING 148
15.9.3 TALENT AND HR SERVICES 148
15.9.4 SALES AND MARKETING 148
15.9.5 PROCUREMENT & SUPPLY CHAIN 149
15.9.6 FACILITIES AND ADMINISTRATION 149
15.9.7 PRODUCT ENGINEERING 149
15.9.8 TRAINING 149
15.9.9 OTHERS 149
15.10 ENERGY AND UTILITIES 150
15.10.1 CUSTOMER CARE 150
15.10.2 FINANCE & ACCOUNTING 150
15.10.3 TALENT AND HR SERVICES 150
15.10.4 SALES AND MARKETING 150
15.10.5 PROCUREMENT & SUPPLY CHAIN 151
15.10.6 FACILITIES AND ADMINISTRATION 151
15.10.7 PRODUCT ENGINEERING 151
15.10.8 TRAINING 151
15.10.9 OTHERS 151
15.11 EDUCATION 152
15.11.1 CUSTOMER CARE 152
15.11.2 FINANCE & ACCOUNTING 152
15.11.3 TALENT AND HR SERVICES 152
15.11.4 SALES AND MARKETING 152
15.11.5 PROCUREMENT & SUPPLY CHAIN 153
15.11.6 FACILITIES AND ADMINISTRATION 153
15.11.7 PRODUCT ENGINEERING 153
15.11.8 TRAINING 153
15.11.9 OTHERS 153
15.12 OTHERS 153
16 GA: U.A.E. BUSINESS PROCESS OUTSOURCING (BPO) MARKET 154
16.1 U.A.E. 154
16.1.1 DUBAI 158
16.1.2 ABU DHABI 172
16.1.3 SHARJAH 186
16.1.4 AJMAN 200
16.1.5 UMM AL-QUWAIN 214
16.1.6 FUJAIRAH 228
16.1.7 RA'S AL-KHAIMAH 242
16.1.8 REST OF U.A.E. 256
17 U.A.E. BUSINESS PROCESS OUTSOURCING (BPO) MARKET 257
17.1 COMPANY SHARE ANALYSIS: U.A.E 257
18 SWOT ANALYSIS 258
19 COMPANY PROFILE 259
19.1 INFOSYS LIMITED 259
19.1.1 COMPANY SNAPSHOT 259
19.1.2 REVENUE ANALYSIS 260
19.1.3 SERVICE PORTFOLIO 260
19.1.4 RECENT DEVELOPMENTS 262
19.2 COGNIZANT 264
19.2.1 COMPANY SNAPSHOT 264
19.2.2 REVENUE ANALYSIS 264
19.2.3 SERVICE PORTFOLIO 265
19.2.4 RECENT DEVELOPMENTS 267
19.3 CAPGEMINI 268
19.3.1 COMPANY SNAPSHOT 268
19.3.2 REVENUE ANALYSIS 269
19.3.3 SERVICE PORTFOLIO 269
19.3.4 RECENT DEVELOPMENTS 271
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19.4 ACCENTURE 272
19.4.1 COMPANY SNAPSHOT 272
19.4.2 REVENUE ANALYSIS 272
19.4.3 SERVICE PORTFOLIO 273
19.4.4 RECENT DEVELOPMENTS 273
19.5 GENPACT 275
19.5.1 COMPANY SNAPSHOT 275
19.5.2 REVENUE ANALYSIS 275
19.5.3 SOLUTION PORTFOLIO 276
19.5.4 RECENT DEVELOPMENTS 279
19.6 ADP, INC. 280
19.6.1 COMPANY SNAPSHOT 280
19.6.2 REVENUE ANALYSIS 280
19.6.3 SOLUTION PORTFOLIO 281
19.6.4 RECENT DEVELOPMENTS 281
19.7 ALTECISYS 282
19.7.1 COMPANY SNAPSHOT 282
19.7.2 SERVICE PORTFOLIO 282
19.7.3 RECENT DEVELOPMENT 282
19.8 AMDOCS 283
19.8.1 COMPANY SNAPSHOT 283
19.8.2 REVENUE ANALYSIS 283
19.8.3 SERVICE PORTFOLIO 284
19.8.4 RECENT DEVELOPMENTS 284
19.9 CONCENTRIX CORPORATION 285
19.9.1 COMPANY SNAPSHOT 285
19.9.2 REVENUE ANALYSIS 285
19.9.3 SOLUTION PORTFOLIO 286
19.9.4 RECENT DEVELOPMENTS 286
19.10 HCL TECHNOLOGIES LIMITED 287
19.10.1 COMPANY SNAPSHOT 287
19.10.2 REVENUE ANALYSIS 287
19.10.3 SERVICE PORTFOLIO 288
19.10.4 RECENT DEVELOPMENTS 289
19.11 IBM CORPORATION 290
19.11.1 COMPANY SNAPSHOT 290
19.11.2 REVENUE ANALYSIS 290
19.11.3 SERVICE PORTFOLIO 291
19.11.4 RECENT DEVELOPMENTS 291
?
19.12 IBT. 292
19.12.1 COMPANY SNAPSHOT 292
19.12.2 SERVICE PORTFOLIO 292
19.12.3 RECENT DEVELOPMENT 292
19.13 INTETICS INC. 293
19.13.1 COMPANY SNAPSHOT 293
19.13.2 SOLUTION PORTFOLIO 293
19.13.3 RECENT DEVELOPMENTS 294
19.14 NCR VOYIX CORPORATION 295
19.14.1 COMPANY SNAPSHOT 295
19.14.2 REVENUE ANALYSIS 296
19.14.3 SERVICE PORTFOLIO 296
19.14.4 RECENT DEVELOPMENTS 297
19.15 NTT DATA CORPORATION 298
19.15.1 COMPANY SNAPSHOT 298
19.15.2 REVENUE ANALYSIS 298
19.15.3 SERVICE PORTFOLIO 299
19.15.4 RECENT DEVELOPMENTS 300
19.16 PLAXONIC TECHNOLOGIES 301
19.16.1 COMPANY SNAPSHOT 301
19.16.2 SERVICE PORTFOLIO 301
19.16.3 RECENT DEVELOPMENTS 302
19.17 PROTIVITI INC. 303
19.17.1 COMPANY SNAPSHOT 303
19.17.2 PRODUCT PORTFOLIO 303
19.17.3 RECENT DEVELOPMENTS 303
19.18 SODEXO 305
19.18.1 COMPANY SNAPSHOT 305
19.18.2 REVENUE ANALYSIS 306
19.18.3 SERVICE PORTFOLIO 306
19.18.4 RECENT DEVELOPMENTS 306
19.19 TATA CONSULTANCY SERVICES LIMITED 308
19.19.1 COMPANY SNAPSHOT 308
19.19.2 REVENUE ANALYSIS 308
19.19.3 SERVICE PORTFOLIO 309
19.19.4 RECENT DEVELOPMENTS 309
?
19.20 TTEC 311
19.20.1 COMPANY SNAPSHOT 311
19.20.2 REVENUE ANALYSIS 312
19.20.3 SERVICE PORTFOLIO 312
19.20.4 RECENT DEVELOPMENTS 313
19.21 WIPRO LIMITED 314
19.21.1 COMPANY SNAPSHOT 314
19.21.2 REVENUE ANALYSIS 314
19.21.3 SERVICE PORTFOLIO 315
19.21.4 RECENT DEVELOPMENTS 316
20 QUESTIONNAIRE 317
21 RELATED REPORTS 322
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