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ServiceNow Inc (NOW:NYSE) Strategic SWOT Analysis and Financial Insights - A 360 Review of Opportunities, Challenges and Risk, Corporate and ESG Strategies, Competitive Intelligence, and Recent Trends
Company Report I 2024-06-10 I 121 Pages I Quaintel Research
Report Summary
ServiceNow Inc (NOW:NYSE) Strategic SWOT Analysis and Financial Insights - A 360 Review of Opportunities, Challenges and Risk, Corporate and ESG Strategies, Competitive Intelligence, and Recent Trends Report is a comprehensive and easily accessible overview of ServiceNow Inc's business operations. It provides a detailed analysis of the company's financial and strategic standing, as well as its position in the industry compared to competitors. The report includes several key features to facilitate decision-making and provide insights into the company's performance.
The report begins with in-depth information about ServiceNow Inc including key insights, business segments, key executives, locations, products and services, historical events, corporate strategy, and management discussions. This section provides a solid foundation for understanding the company's key attributes.
Next, the report assesses ServiceNow Inc's strategic standing through various analyses. The ESG spotlight evaluates the company's environmental, social, and governance performance, providing insights into its sustainability efforts and ethical practices. The SWOT analysis examines the company's internal strengths and weaknesses, as well as external opportunities and threats. Additionally, By integrating these strategic analyses, the report offers a comprehensive understanding of ServiceNow Inc's overall strategic standing and supports informed decision-making and strategic planning.
The report also covers ServiceNow Inc's financial analysis basis of latest income statement, balance sheet, and cash flow statement. Key financial ratios related to profitability, asset turnover, credit, market, and long-term solvency are outlined, providing guidance for investment decisions. Furthermore, the report compares ServiceNow Inc's financial parameters with those of its competitors, offering a unique analysis of the competitive landscape. This information helps manage the business environment and improve sales activities by gaining insight into competitors' operations.
Finally, the report includes recent news and deal activities undertaken by ServiceNow Inc enhancing awareness of the company's business trends, growth perspectives, and more.
Key Highlights
ServiceNow Inc a North American company, headquartered in Santa Clara, California, United States, operates is a cloud-based platform that helps businesses automate and streamline their workflows. The company was founded 2004.
Key offerings of ServiceNow include:
- IT Service Management (ITSM): ITSM helps businesses manage their IT infrastructure and services. It includes tools for incident management, problem management, change management, and asset management.
- Customer Service Management (CSM): CSM helps businesses improve their customer service by providing a single platform for managing customer interactions. It includes tools for case management, knowledge base management, and self-service portals.
- Employee Service Management (ESM): ESM helps businesses provide a better experience for their employees by providing a single platform for managing employee requests and services. It includes tools for onboarding, offboarding, and employee self-service.
In addition to these core offerings, ServiceNow also offers a variety of other products and services, including:
- Application Portfolio Management (APM): APM helps businesses manage their application portfolios. It includes tools for application discovery, application rationalization, and application portfolio optimization.
- Enterprise Asset Management (EAM): EAM helps businesses manage their physical assets. It includes tools for asset tracking, maintenance management, and inventory management.
Security Operations (SecOps): SecOps helps businesses manage their security posture. It includes tools for incident response, threat intelligence, and vulnerability management.
Scope
- Tactical Analysis:- Various strategic frameworks to gain insights into a company's competitive position and operational environment. These analytical tools assist in identifying competitive advantages, potential risks, and areas for improvement and efficiency, enabling companies to make informed tactical decisions.
- Business Strategy:- Contributes to shaping the company's overall direction, goals, and decision-making processes, ensuring long-term success and alignment with stakeholder expectations.
- Financial Position:- Provide valuable information on the financial performance and investor sentiment surrounding the company. Indicating the level of confidence and expectations in the company's future prospects. These components collectively contribute to understanding the financial health and market perception of the company.
- Company Fundamentals:- These fundamentals offer valuable insights into the company's history, operations, leadership, and geographical presence, aiding in a comprehensive understanding of the organization.
- Competitive Landscape:- An identification of the company's main competitors, providing insights into the competitive landscape it operates in.
Reasons to Buy
- Comprehensive Understanding of the ServiceNow Inc's internal and external factors through SWOT analysis, Financial Analysis, and Competitors Benchmarking.
- Strive Strategic Decision Making with various analyses and identifying potential customers and suppliers.
- Mitigate Risk with help of thorough analysis of internal and external factors. Furthermore, develop strategies and contingency plans to address these challenges and minimize their impact on business operations.
- Competitive Benchmarking will help to gain a competitive advantage by understanding industry trends, customer preferences, and best practices.
- Financial Performance Evaluation provides crucial insights into key financial ratios and trends, supporting better financial decision-making and resource allocation.
- Valuable insights from the report enable investors and partners to make informed decisions regarding potential Collaborations, Investments, or Partnerships with the company.
Additionally, available deep-dive analysis on the company ServiceNow Inc:
- ServiceNow Inc PESTLE Analysis
- ServiceNow Inc Value Chain Analysis
- ServiceNow Inc Porter's Five Forces Analysis
- ServiceNow Inc VRIO Analysis
- ServiceNow Inc BCG Analysis
- ServiceNow Inc Segmentation, Targeting and Positioning (STP) Analysis
- ServiceNow Inc Ansoff Matrix Analysis
Table of Contents
COMPANY EXECUTIVE SUMMARY 1
Table of Contents 2
Tables 6
Charts 7
ServiceNow Inc - Key Company Facts 8
ServiceNow Inc - Company Description 9
ServiceNow Inc - Top Executives 10
ServiceNow Inc- Top Executives Biographies 12
ServiceNow Inc- Head Office & Locations 17
Head Office - Country 17
Key Subsidiaries 18
Key Joint Ventures 19
ServiceNow Inc - Products and Services 20
Products 20
Services 21
ServiceNow Inc - Historic Events 22
ServiceNow Inc - Company's Management Discussion 23
ServiceNow Inc - Company's Mission and Vision 26
Mission 26
ServiceNow Inc - Corporate Strategy 27
ServiceNow Inc - Business Description 29
Subscription Services Segment 29
Professional Services Segment 30
ServiceNow Inc - ESG Spotlight 31
Environment 31
Social 31
Corporate Governance 32
ServiceNow Inc - SWOT Analysis 33
Overview 33
Strengths 35
Weaknesses 39
Opportunities 41
Threats 43
ServiceNow Inc - Financial Deep Dive 45
Share Price Trend - Jun-2023 to Jun-2024 (Average Share Closing Price) 45
Profit and Loss Statement 47
Summary of Profit and Loss Statement 47
Balance Sheet 49
Summary of Balance Sheet 49
Cash Flow Statement 51
Summary of Cash Flow Statement 51
Key Financial Ratio Analysis 53
ServiceNow Inc - Ratio Charts 54
Activity Ratio Charts 54
Growth Ratios Charts 55
Leverage Ratio Charts 56
Liquidity Ratio Charts 57
Profitability Ratio Charts 58
Competing Players 59
Snapshot of Competing Players 60
Atlassian Corporation Plc 60
Key Company Facts 60
Company Description 60
Snapshot of Competing Players 62
salesforce.com Inc. 62
Key Company Facts 62
Company Description 62
Snapshot of Competing Players 64
BMC Software, Inc. 64
Key Company Facts 64
Company Description 64
Snapshot of Competing Players 65
Zoho Corporation Pvt Ltd 65
Key Company Facts 65
Company Description 65
Snapshot of Competing Players 66
Ivanti Inc 66
Key Company Facts 66
Company Description 66
ServiceNow Inc - In the News 67
28-Nov-2023 -DXC Technology and ServiceNow Expand Strategic Partnership to Transform Service and Workflow Management for Customers 67
08-Nov-2023 -Aston Martin Aramco Cognizant Formula One Team announces ServiceNow as its official Intelligent Platform Partner 69
25-Oct-2023 -Deloitte and ServiceNow expand alliance to integrate Now Assist generative AI capabilities with next-generation managed services 71
23-Oct-2023 -ServiceNow Named a Leader in the 2023 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms for Fourth Consecutive Year 74
20-Sep-2023 -ServiceNow launches Now Assist for ITSM, CSM, HRSD, and Creator to embed generative AI across all workflows on the Now Platform 76
20-Sep-2023 -ServiceNow delivers comprehensive automation solutions with the Now Platform Vancouver release 78
26-Jul-2023 -ServiceNow expands generative AI capabilities with case summarization and text-to-code to drive speed, productivity, and value 83
17-Jul-2023 -ServiceNow Unveils India Innovation Centre, Empowering Enterprises to Redefine Work with GenAI 86
06-Jul-2023 -ServiceNow named a Leader in Low-Code Development Platforms for Professional Developers by independent research firm 88
13-Jun-2023 -ServiceNow to Create 400 New Jobs in Dublin 90
05-Jun-2023 -ServiceNow joins the prestigious Fortune 500 list 92
16-May-2023 -ServiceNow announces Employee Growth and Development, an AI-powered talent transformation solution to drive skills-based workforce management 94
16-May-2023 -ServiceNow launches ServiceNow.org to digitally transform non-profit organizations 96
ServiceNow Inc - Key Deals 99
18-Dec-2023 - ServiceNow to acquire task mining company UltimateSuite to enhance process mining and intelligent automation on the Now Platform 99
29-Nov-2023 - ServiceNow announces a Strategic Collaboration Agreement with AWS 101
05-Oct-2023 - AFP launches new National Operations State Service Centre portal with ServiceNow 103
03-Oct-2023 - ServiceNow announces Teleperformance as new AI Lighthouse member 104
17-May-2023 - ServiceNow deepens investment in ServiceNow Ventures committing $1 billion by 2026 to fuel enterprise software innovation 105
12-May-2023 - ServiceNow to acquire artificial intelligence powered platform G2K to transform retail and beyond 107
30-Mar-2023 - NASCAR expands use of ServiceNow in mission to become the most technologically advanced sports entertainment company 109
05-Oct-2022 - ServiceNow to Acquire Observability Innovator Era Software, Helping Businesses Turn Data-Driven Insights into Action 111
Appendix 113
Definitions 113
SWOT Analysis 113
PESTLE Analysis 113
Value Chain Analysis 113
ESG Spotlight 113
Financial Deep Dive 113
Financial Ratios - 114
Activity Ratios 114
Growth Ratios 115
Leverage Ratios 116
Liquidity Ratios 117
Market Ratios 118
Profitability Ratios 118
Research Methodology 119
Disclaimer 120
Contact Us 120
Tables
Table 1: ServiceNow Inc - Company Facts 8
Table 2: ServiceNow Inc - Top Executives 10
Table 3: ServiceNow Inc - Top Executives Biographies 12
Table 4: ServiceNow Inc - Subsidiaries 18
Table 5: ServiceNow Inc - Key Joint Ventures 19
Table 6: ServiceNow Inc - Products 20
Table 7: ServiceNow Inc - Services 21
Table 8: ServiceNow Inc - Historic Events 22
Table 9: ServiceNow Inc - Share Price Trend - Jun-2023 to Jun-2024 45
Table 10: ServiceNow Inc - Ratio Analysis - 2020-2023 53
Table 11: ServiceNow Inc - Competing Players 59
Table 12: Competing Players - Atlassian Corporation Plc - Key Company Facts 60
Table 13: Competing Players - salesforce.com Inc. - Key Company Facts 62
Table 14: Competing Players - BMC Software, Inc. - Key Company Facts 64
Table 15: Competing Players - Zoho Corporation Pvt Ltd - Key Company Facts 65
Table 16: Competing Players - Ivanti Inc - Key Company Facts 66
Charts
Figure 1: ServiceNow Inc- SWOT Analysis 34
Figure 2: ServiceNow Inc - Average Share Price Trend - Jun-2023 to Jun-2024 46
Figure 3: ServiceNow Inc - Profit and Loss Statement - 2020-2023 48
Figure 4: ServiceNow Inc - Balance Sheet - 2020-2023 50
Figure 5: ServiceNow Inc - Cash Flow Statement 2020-2023 52
Figure 6: ServiceNow Inc - Activity Ratio Charts 54
Figure 7: ServiceNow Inc - Growth Ratio Charts (Value %) 55
Figure 8: ServiceNow Inc - Leverage Ratio Charts 56
Figure 9: ServiceNow Inc - Liquidity Ratio Charts 57
Figure 10: ServiceNow Inc - Profitability Ratio Charts (Value %) 58
Figure 11: Competing Players - Atlassian Corporation Plc - Key Financials 61
Figure 12: Competing Players - salesforce.com Inc. - Key Financials 63
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