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Problem Management Software Market Report by Component (Software, Service), Deployment Type (On-premises, Cloud-based), Industry Verticals (Banking, Financial Services and Insurance (BFSI), HealthCare, Retail, IT and Telecom, Manufacturing, and Others), and Region 2025-2033
Market Report I 2025-03-01 I 141 Pages I IMARC Group
The global problem management software market size reached USD 8.3 Billion in 2024. Looking forward, IMARC Group expects the market to reach USD 23.6 Billion by 2033, exhibiting a growth rate (CAGR) of 11.69% during 2025-2033. The increasing demand for automation and optimization of IT processes, growing focus on customer satisfaction and experience, large-scale integration of various technologies, such as artificial intelligence (AI) and machine learning (ML), and extensive research and development (R&D) activities represent some of the key factors driving the market.
Problem management software refers to tools or platforms that help organizations manage and resolve information technology (IT) problems. It provides a systematic approach to tracking, identifying, analyzing, and resolving problems, and helps to prevent them from recurring in the future. Problem management software helps track and log all reported issues or problems, providing a centralized system for recording and documenting incidents. It assists in streamlining the problem-resolution process, reducing downtime, improving service quality, and enhancing customer satisfaction. As a result, it finds extensive applications across the banking, financial services and insurance (BFSI), healthcare, retail, IT and telecom, and manufacturing industries.
Problem Management Software Market Trends:
The increasing demand for automation and optimization of IT processes is one of the key factors favoring the market growth. Problem management software helps to eliminate the risk of inconsistencies, reduce downtime, and improve the quality of problem resolution. In line with this, the widespread software adoption to manage and address issues, such as malfunctions, connectivity problems, or software bugs, is creating a positive outlook for the market. Moreover, the growing incidence of network issues, security breaches, and service disruptions due to the proliferation of digital technologies and the increasing reliance on IT services is contributing to the market growth. Apart from this, the integration of various technologies, such as artificial intelligence (AI), machine learning (ML), and automation to enable more efficient problem identification, analysis, and resolution, is providing an impetus to the market growth. Furthermore, the increasing adoption of problem management software in healthcare organizations to manage and resolve issues related to their IT infrastructure, including servers, networks, databases, and software applications, is positively influencing the market growth. Other factors, including the increasing complexity of IT systems, growing focus on customer satisfaction and experience, extensive research and development (R&D) activities, and rising need for efficient and effective problem resolution and management, are presenting remunerative growth opportunities for the market.
Key Market Segmentation:
IMARC Group provides an analysis of the key trends in each segment of the global problem management software market report, along with forecasts at the global, regional, and country levels from 2025-2033. Our report has categorized the market based on component, deployment type, and industry verticals.
Component Insights:
- Software
- Service
The report has provided a detailed breakup and analysis of the problem management software market based on the component. This includes software and service. According to the report, software represented the largest segment.
Deployment Type Insights:
- On-premises
- Cloud-based
The report has provided a detailed breakup and analysis of the problem management software market based on the deployment type. This includes on-premises and cloud-based. According to the report, cloud-based represented the largest segment.
Industry Verticals Insights:
- Banking, Financial Services and Insurance (BFSI)
- HealthCare
- Retail
- IT and Telecom
- Manufacturing
- Others
The report has provided a detailed breakup and analysis of the problem management software market based on the industry verticals. This includes banking, financial services and insurance (BFSI), healthcare, retail, IT and telecom, manufacturing, and others. According to the report, healthcare represented the largest segment.
Regional Insights:
- North America
- United States
- Canada
- Asia Pacific
- China
- Japan
- India
- South Korea
- Australia
- Indonesia
- Others
- Europe
- Germany
- France
- United Kingdom
- Italy
- Spain
- Russia
- Others
- Latin America
- Brazil
- Mexico
- Others
- Middle East and Africa
The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America was the largest market for problem management software. Some of the factors driving the North America problem management software market included rapid technological advancements, extensive research and development (R&D) activities, and a rising need for efficient and effective problem resolution and management.
Competitive Landscape:
The report has also provided a comprehensive analysis of the competitive landscape in the global problem management software market. Detailed profiles of all major companies have been provided. Some of the companies covered include Atlassian Corporation, Freshwork Inc., ServiceNow Inc., Softexpert Software S.A., SolarWinds Worldwide LLC, Sunrise Software Limited, Zendesk Inc., etc. Kindly note that this only represents a partial list of companies, and the complete list has been provided in the report.
Key Questions Answered in This Report:
- How has the global problem management software market performed so far, and how will it perform in the coming years?
- What are the drivers, restraints, and opportunities in the global problem management software market?
- What is the impact of each driver, restraint, and opportunity on the global problem management software market?
- What are the key regional markets?
- Which countries represent the most attractive problem management software market?
- What is the breakup of the market based on the component?
- Which is the most attractive component in the problem management software market?
- What is the breakup of the market based on the deployment type?
- Which is the most attractive deployment type in the problem management software market?
- What is the breakup of the market based on the industry verticals?
- Which is the most attractive industry verticals in the problem management software market?
- What is the competitive structure of the global problem management software market?
- Who are the key players/companies in the global problem management software market?
1 Preface
2 Scope and Methodology
2.1 Objectives of the Study
2.2 Stakeholders
2.3 Data Sources
2.3.1 Primary Sources
2.3.2 Secondary Sources
2.4 Market Estimation
2.4.1 Bottom-Up Approach
2.4.2 Top-Down Approach
2.5 Forecasting Methodology
3 Executive Summary
4 Introduction
4.1 Overview
4.2 Key Industry Trends
5 Global Problem Management Software Market
5.1 Market Overview
5.2 Market Performance
5.3 Impact of COVID-19
5.4 Market Forecast
6 Market Breakup by Component
6.1 Software
6.1.1 Market Trends
6.1.2 Market Forecast
6.2 Service
6.2.1 Market Trends
6.2.2 Market Forecast
7 Market Breakup by Deployment Type
7.1 On-premises
7.1.1 Market Trends
7.1.2 Market Forecast
7.2 Cloud-based
7.2.1 Market Trends
7.2.2 Market Forecast
8 Market Breakup by Industry Verticals
8.1 Banking, Financial Services and Insurance (BFSI)
8.1.1 Market Trends
8.1.2 Market Forecast
8.2 HealthCare
8.2.1 Market Trends
8.2.2 Market Forecast
8.3 Retail
8.3.1 Market Trends
8.3.2 Market Forecast
8.4 IT and Telecom
8.4.1 Market Trends
8.4.2 Market Forecast
8.5 Manufacturing
8.5.1 Market Trends
8.5.2 Market Forecast
8.6 Others
8.6.1 Market Trends
8.6.2 Market Forecast
9 Market Breakup by Region
9.1 North America
9.1.1 United States
9.1.1.1 Market Trends
9.1.1.2 Market Forecast
9.1.2 Canada
9.1.2.1 Market Trends
9.1.2.2 Market Forecast
9.2 Asia-Pacific
9.2.1 China
9.2.1.1 Market Trends
9.2.1.2 Market Forecast
9.2.2 Japan
9.2.2.1 Market Trends
9.2.2.2 Market Forecast
9.2.3 India
9.2.3.1 Market Trends
9.2.3.2 Market Forecast
9.2.4 South Korea
9.2.4.1 Market Trends
9.2.4.2 Market Forecast
9.2.5 Australia
9.2.5.1 Market Trends
9.2.5.2 Market Forecast
9.2.6 Indonesia
9.2.6.1 Market Trends
9.2.6.2 Market Forecast
9.2.7 Others
9.2.7.1 Market Trends
9.2.7.2 Market Forecast
9.3 Europe
9.3.1 Germany
9.3.1.1 Market Trends
9.3.1.2 Market Forecast
9.3.2 France
9.3.2.1 Market Trends
9.3.2.2 Market Forecast
9.3.3 United Kingdom
9.3.3.1 Market Trends
9.3.3.2 Market Forecast
9.3.4 Italy
9.3.4.1 Market Trends
9.3.4.2 Market Forecast
9.3.5 Spain
9.3.5.1 Market Trends
9.3.5.2 Market Forecast
9.3.6 Russia
9.3.6.1 Market Trends
9.3.6.2 Market Forecast
9.3.7 Others
9.3.7.1 Market Trends
9.3.7.2 Market Forecast
9.4 Latin America
9.4.1 Brazil
9.4.1.1 Market Trends
9.4.1.2 Market Forecast
9.4.2 Mexico
9.4.2.1 Market Trends
9.4.2.2 Market Forecast
9.4.3 Others
9.4.3.1 Market Trends
9.4.3.2 Market Forecast
9.5 Middle East and Africa
9.5.1 Market Trends
9.5.2 Market Breakup by Country
9.5.3 Market Forecast
10 Drivers, Restraints, and Opportunities
10.1 Overview
10.2 Drivers
10.3 Restraints
10.4 Opportunities
11 Value Chain Analysis
12 Porters Five Forces Analysis
12.1 Overview
12.2 Bargaining Power of Buyers
12.3 Bargaining Power of Suppliers
12.4 Degree of Competition
12.5 Threat of New Entrants
12.6 Threat of Substitutes
13 Price Analysis
14 Competitive Landscape
14.1 Market Structure
14.2 Key Players
14.3 Profiles of Key Players
14.3.1 Atlassian Corporation
14.3.1.1 Company Overview
14.3.1.2 Product Portfolio
14.3.2 Freshwork Inc.
14.3.2.1 Company Overview
14.3.2.2 Product Portfolio
14.3.2.3 Financials
14.3.3 ServiceNow Inc.
14.3.3.1 Company Overview
14.3.3.2 Product Portfolio
14.3.3.3 Financials
14.3.3.4 SWOT Analysis
14.3.4 Softexpert Software S.A.
14.3.4.1 Company Overview
14.3.4.2 Product Portfolio
14.3.5 SolarWinds Worldwide LLC
14.3.5.1 Company Overview
14.3.5.2 Product Portfolio
14.3.5.3 Financials
14.3.6 Sunrise Software Limited
14.3.6.1 Company Overview
14.3.6.2 Product Portfolio
14.3.7 Zendesk Inc.
14.3.7.1 Company Overview
14.3.7.2 Product Portfolio
Kindly note that this only represents a partial list of companies, and the complete list has been provided in the report.
?Figure 1: Global: Problem Management Software Market: Major Drivers and Challenges
Figure 2: Global: Problem Management Software Market: Sales Value (in Billion USD), 2019-2024
Figure 3: Global: Problem Management Software Market Forecast: Sales Value (in Billion USD), 2025-2033
Figure 4: Global: Problem Management Software Market: Breakup by Component (in %), 2024
Figure 5: Global: Problem Management Software Market: Breakup by Deployment Type (in %), 2024
Figure 6: Global: Problem Management Software Market: Breakup by Industry Verticals (in %), 2024
Figure 7: Global: Problem Management Software Market: Breakup by Region (in %), 2024
Figure 8: Global: Problem Management Software (Software) Market: Sales Value (in Million USD), 2019 & 2024
Figure 9: Global: Problem Management Software (Software) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 10: Global: Problem Management Software (Service) Market: Sales Value (in Million USD), 2019 & 2024
Figure 11: Global: Problem Management Software (Service) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 12: Global: Problem Management Software (On-premises) Market: Sales Value (in Million USD), 2019 & 2024
Figure 13: Global: Problem Management Software (On-premises) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 14: Global: Problem Management Software (Cloud-based) Market: Sales Value (in Million USD), 2019 & 2024
Figure 15: Global: Problem Management Software (Cloud-based) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 16: Global: Problem Management Software (Banking, Financial Services and Insurance (BFSI)) Market: Sales Value (in Million USD), 2019 & 2024
Figure 17: Global: Problem Management Software (Banking, Financial Services and Insurance (BFSI)) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 18: Global: Problem Management Software (HealthCare) Market: Sales Value (in Million USD), 2019 & 2024
Figure 19: Global: Problem Management Software (HealthCare) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 20: Global: Problem Management Software (Retail) Market: Sales Value (in Million USD), 2019 & 2024
Figure 21: Global: Problem Management Software (Retail) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 22: Global: Problem Management Software (IT and Telecom) Market: Sales Value (in Million USD), 2019 & 2024
Figure 23: Global: Problem Management Software (IT and Telecom) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 24: Global: Problem Management Software (Manufacturing) Market: Sales Value (in Million USD), 2019 & 2024
Figure 25: Global: Problem Management Software (Manufacturing) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 26: Global: Problem Management Software (Other Industry Verticals) Market: Sales Value (in Million USD), 2019 & 2024
Figure 27: Global: Problem Management Software (Other Industry Verticals) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 28: North America: Problem Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 29: North America: Problem Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 30: United States: Problem Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 31: United States: Problem Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 32: Canada: Problem Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 33: Canada: Problem Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 34: Asia-Pacific: Problem Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 35: Asia-Pacific: Problem Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 36: China: Problem Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 37: China: Problem Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 38: Japan: Problem Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 39: Japan: Problem Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 40: India: Problem Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 41: India: Problem Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 42: South Korea: Problem Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 43: South Korea: Problem Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 44: Australia: Problem Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 45: Australia: Problem Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 46: Indonesia: Problem Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 47: Indonesia: Problem Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 48: Others: Problem Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 49: Others: Problem Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 50: Europe: Problem Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 51: Europe: Problem Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 52: Germany: Problem Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 53: Germany: Problem Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 54: France: Problem Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 55: France: Problem Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 56: United Kingdom: Problem Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 57: United Kingdom: Problem Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 58: Italy: Problem Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 59: Italy: Problem Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 60: Spain: Problem Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 61: Spain: Problem Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 62: Russia: Problem Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 63: Russia: Problem Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 64: Others: Problem Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 65: Others: Problem Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 66: Latin America: Problem Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 67: Latin America: Problem Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 68: Brazil: Problem Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 69: Brazil: Problem Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 70: Mexico: Problem Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 71: Mexico: Problem Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 72: Others: Problem Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 73: Others: Problem Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 74: Middle East and Africa: Problem Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 75: Middle East and Africa: Problem Management Software Market: Breakup by Country (in %), 2024
Figure 76: Middle East and Africa: Problem Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 77: Global: Problem Management Software Industry: Drivers, Restraints, and Opportunities
Figure 78: Global: Problem Management Software Industry: Value Chain Analysis
Figure 79: Global: Problem Management Software Industry: Porter's Five Forces Analysis
Table 1: Global: Problem Management Software Market: Key Industry Highlights, 2024 & 2033
Table 2: Global: Problem Management Software Market Forecast: Breakup by Component (in Million USD), 2025-2033
Table 3: Global: Problem Management Software Market Forecast: Breakup by Deployment Type (in Million USD), 2025-2033
Table 4: Global: Problem Management Software Market Forecast: Breakup by Industry Verticals (in Million USD), 2025-2033
Table 5: Global: Problem Management Software Market Forecast: Breakup by Region (in Million USD), 2025-2033
Table 6: Global: Problem Management Software Market: Competitive Structure
Table 7: Global: Problem Management Software Market: Key Players
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