Report

The Philippines OSS BSS market was valued at USD 469.27 Million in 2024. The industry is expected to grow at a CAGR of 13.70% during the forecast period of 2025-2034 to attain a valuation of USD 1694.44 Million by 2034.

Philippines OSS BSS Market Growth

Rapid digitalisation, the rise of the telecommunications sector, and the growing demand for cloud-based OSS and BSS solutions are some of the prominent market drivers. OSS and BSS play a crucial role in aiding telecom operators and other service providers in the efficient management of networks and optimisation of operations.

Moreover, enhancing the customer experience is a prominent trend of Philippines OSS BSS market. Organisations are utilising these systems to acquire valuable information about customer behaviour and preferences which enables them to personalise services and enhance their customer retention rate, eventually leading to improved business performance.

The integration of AI, machine learning, and big data analytics into OSS and BSS systems for predictive maintenance, network optimisation, and improved customer service is also becoming common in the country.

Key Trends and Recent Developments

Rapid 5G expansion, preference for cloud-based solutions, enhanced need for personalised customer experience, and supportive government initiatives are accelerating the Philippines OSS BSS market value.

August 2024

Amdocs, a global software service provider to telecom companies, announced its collaboration with Philippines-based telecom business PLTD Inc., whereby it will provide its next-generation OSS platform to modernise, unify, orchestrate and automate PLTD's network operations on public cloud for an enhanced customer experience.

February 2024

Dell, a global technology leader having a significant presence in the Philippines market, announced the Dell Telecom Infrastructure Automation Suite, a software designed to automate the lifecycle of a multi-vendor, cloud infrastructure network at scale. It is based on open standards and APIs, integrating seamlessly with the telecom business support systems (BSS) and operations support systems (OSS).

January 2023

Nokia's Bell Labs Consulting announced its collaboration with the Philippines-based NOW Telecom to develop a nationwide 5G standalone network design and infrastructure in the Philippines. The collaboration was financially supported by the US Trade and Development Agency (USTDA). The move had an immense impact on the country's OSS and BSS markets, creating new opportunities for domestic industry leaders.

June 2022

Philippines-based Globe Telecom, the largest mobile operator in the country, selected Netcracker Managed Services to upgrade its support services including OSS and BSS to achieve higher operational efficiency. As part of the collaboration, Netcracker deployed its operations automation framework and provided a variety of Managed Services covering order fulfillment, proactive monitoring and performance management to meet Globe's business objectives.

5G Expansion Propelling the Growth of the Philippines OSS BSS Market

The Philippines is witnessing a major boost in 5G network deployment, supported by several public and private players. For instance, Philippines-based Globe launched 256 new 5G websites during the first half of 2024, thereby reaching an outdoor coverage rate of 98.45%. The expansion of the 5G network is expected to propel the demand for efficient BSS and OSS services in the region, that can manage and support the next generation 5G network.

Preference for Cloud-based Solutions Increasing the OSS BSS Demand

Growing digitisation and preference for cloud computing technologies have prompted businesses to opt for cloud-based OSS/BSS solutions. Such solutions offer cost-efficient scalability for small and medium-sized telecom operators by eliminating the need for expensive on-site infrastructure. Moreover, they also offer ease of implementation by enabling quicker and less complex integration with telecom services. Realising their growing demand and potential benefits, key players are increasingly investing in the research and development of cloud-based OSS and BSS solutions eying future growth prospects. For instance, India-based Prodapt, which recently established its market in Philippines, announced the launch of BoltSpeed in April 2023, a BSS solution integrating Salesforce Communications Cloud, Aria, and MuleSoft to offer complete managed services for telecom service providers.

Focus on Personalised Customer Experience Leading to Philippines OSS BSS Market Revenue Growth

The Philippines telecom market is highly competitive with several large and small telecom service providers operating in the country. To stand out most of them are opting for enhanced customer experience through CRM-integrated BSS platforms. For instance, the globally popular BSS platform Optiva has witnessed increased demand in the Philippines market lately owing to its wide range of CRM features such as managing customer relations, billing, revenue, and service delivery for telecom organisations. Increased focus on personalized customer experience by telecom businesses in the Philippines is further expected to raise the demand for CRM BSS platforms, thereby fuelling Philippines OSS BSS market revenue.

Supportive Government Initiatives Creating New Market Opportunities for Industry Players

The Philippines government is playing a vital role in creating new market opportunities for efficient BSS and OSS platforms. For instance, it is expected to sign an agreement with Japan, whereby the Japanese government will support the development of a 5G network and infrastructure in the country, propelling the demand for OSS and BSS solutions supportive of 5G services. Additionally, the country's stringent Data Protection Act is also expected to encourage market players to opt for OSS and BSS platforms for providing detailed data management and reporting functionalities.

Philippines OSS BSS Industry Segmentation

"Philippines OSS BSS Market Report and Forecast 2025-2034" offers a detailed analysis of the market based on the following segments:

Market Breakup by Component

- Solution
- Service

Market Breakup by OSS Solution Types

- Network Planning and Design
- Service Delivery
- Service Fulfillment
- Service Assurance
- Network Performance Management
- Customer and Product Management
- Others

Market Breakup by Deployment Mode

- On-Premise
- Cloud

Market Breakup by Organisation Size

- Small and Medium Enterprises
- Large Enterprises

Market Breakup by Industry Vertical

- IT and Telecom
- BFSI
- Media and Entertainment
- Retail and E-Commerce
- Others

Philippines OSS BSS Market Share

Based on component, the market is divided into solution and service. The solution segment holds the major share in the market as this component encompasses crucial functions such as network planning and design, service delivery, and billing and revenue management which play a primary role in enabling telecom operators in the Philippines to efficiently strategise, operate, and manage their network infrastructure and customer relationships, for the proper functioning of the telecom sector.

Leading Companies in the Philippines OSS BSS Market

The market players are establishing collaborations and partnerships with technology providers to meet the evolving regulatory landscape.

- GLOBE TELECOM, INC.
- Nokia Corporation
- Smart Communications, Inc.
- Converge Information and Communications Technology Solutions, Inc.
- Maya Philippines, Inc.
- Huawei Services (Hong Kong) Co., Limited
- Telefonaktiebolaget LM Ericsson
- Others