Please Wait.....
Report
North America Telecom Expense Management Market
Market Report I 2024-07-01 I 252 Pages I Data Bridge Market Research
North America telecom expense management market is expected to reach USD 861,446.08 thousand by 2031 from USD 603,294.00 thousand in 2023, growing with a CAGR of 4.7% in the forecast period of 2024 to 2031.
Market Segmentation:
North America Telecom Expense Management Market, Offering (Solution and Service), Service Delivery Mode (Managed Services and Complete Outsourcing and Hosted), Deployment Mode (Cloud and On-Premise), Enterprise Size (Large Enterprises and Small & Medium Enterprises), Operating System (Windows, MAC, Mobile, LINUX, Chromebook, and Fixed Circuits), Pricing Model (Subscription Based, One Time License, and Free Trial), End-User (IT & Telecom, BFSI, Automotive, Manufacturing, Healthcare, Transportation & Logistics, Consumer Goods & Retail, Energy & Power, Media & Entertainment, and Others), Country (U.S., Canada, Mexico, Germany, France, U.K., Netherlands, Switzerland, Belgium, Russia, Italy, Spain, Turkey, Poland, Norway, Finland, Denmark, Sweden, rest of Europe, China, Japan, India, South Korea, Singapore, Malaysia, Australia, Thailand, Indonesia, Philippines, New Zealand, Taiwan, Vietnam, rest of Asia-Pacific, Saudi Arabia, U.A.E., South Africa, Egypt, Israel, Oman, Kuwait, Qatar, Bahrain, rest of Middle East and Africa, Brazil, Argentina and rest of South America) - Industry Trends and Forecast to 2031
Overview of North America Telecom Expense Management Market Dynamics:
Drivers
- Significant cost reduction for better management of telecom expenses
- Increasing adoption of mobile phones and other portable devices
- Providing expense transparency
- Increasing demand for TEM due to IoT and cloud based application
Restraint
- Continuous variation in telecom regulations and compliance requirements raises complication in TEM
Opportunities
- Rising automation in telecom expense management
- Increase in the outsourcing of TEM solution
- Low deployment cost and growing demand for cost-efficient TEM solutions
Challenges
- Issue in forecasting future spending
- Complexity in telecom invoices along with continuous variation in charges and billing cycles
Market Players:
The key market players operating in the North America telecom expense management market are listed below:
- Vatic Outsourcing
- TeleManagement Technologies, Inc.
- Auditel, Inc.
- SITETRACKER
- brightfin
- Cost Management Group
- Vodafone Group
- Tangoe
- AVOTUS
- Calero
- Cass Information Systems, Inc.
- Tellennium
- ASIGNET (WAYFAST)
- Upland Software, Inc.
- Sakon
- VALICOM
- WidePoint Corporation
- CGI Inc.
- NTT Corporation
1 INTRODUCTION 69
1.1 OBJECTIVES OF THE STUDY 69
1.2 MARKET DEFINITION 69
1.3 OVERVIEW OF THE NORTH AMERICA TELECOM EXPENSE MANAGEMENT 69
1.4 CURRENCY AND PRICING 71
1.5 LIMITATIONS 72
1.6 MARKETS COVERED 72
2 MARKET SEGMENTATION 76
2.1 MARKETS COVERED 76
2.2 GEOGRAPHICAL SCOPE 77
2.3 YEARS CONSIDERED FOR THE STUDY 78
2.4 DBMR TRIPOD DATA VALIDATION MODEL 79
2.5 PRIMARY INTERVIEWS WITH KEY OPINION LEADERS 82
2.6 DBMR MARKET POSITION GRID 83
2.7 MULTIVARIATE MODELING 85
2.8 OFFERING TIMELINE CURVE 86
2.9 SECONDARY SOURCES 87
2.10 ASSUMPTIONS 88
3 EXECUTIVE SUMMARY 89
4 PREMIUM INSIGHTS 95
4.1 VALUE CHAIN ANALYSIS 96
4.2 CASE STUDY 98
4.3 PATENT ANALYSIS 101
4.4 PORTERS FIVE FORCES 103
4.5 TECHNOLOGICAL TRENDS 104
4.6 REGULATORY STANDARDS 106
4.7 PRICING ANALYSIS 108
5 MARKET OVERVIEW 112
5.1 DRIVERS 114
5.1.1 SIGNIFICANT COST REDUCTION FOR BETTER MANAGEMENT OF TELECOM EXPENSES 114
5.1.2 INCREASING ADOPTION OF MOBILE PHONES AND OTHER PORTABLE DEVICES 115
5.1.3 PROVIDING EXPENSE TRANSPARENCY 116
5.1.4 INCREASING DEMAND FOR TEM DUE TO IOT AND CLOUD BASED APPLICATION 116
5.2 RESTRAINT 118
5.2.1 CONTINUOUS VARIATION IN TELECOM REGULATIONS AND COMPLIANCE REQUIREMENTS RAISES COMPLICATION IN TEM 118
5.3 OPPORTUNITIES 119
5.3.1 RISING AUTOMATION IN TELECOM EXPENSE MANAGEMENT 119
5.3.2 INCREASE IN THE OUTSOURCING OF TEM SOLUTION 119
5.3.3 LOW DEPLOYMENT COST AND GROWING DEMAND FOR COST-EFFICIENT TEM SOLUTIONS 121
5.4 CHALLENGES 122
5.4.1 ISSUE IN FORECASTING FUTURE SPENDING 122
5.4.2 COMPLEXITY IN TELECOM INVOICES ALONG WITH CONTINUOUS VARIATION IN CHARGES AND BILLING CYCLES 122
6 NORTH AMERICA TELECOM EXPENSE MANAGEMENT MARKET, BY OFFERING 124
6.1 OVERVIEW 125
6.2 SOLUTION 126
6.2.1 SOLUTION, BY TYPE 127
6.2.1.1 ORDERING & PROVISIONING MANAGEMENT 127
6.2.1.2 SOURCING MANAGEMENT 127
6.2.1.3 REPORTING & BUSINESS MANAGEMENT 127
6.2.1.4 INVOICE MANAGEMENT 127
6.2.1.5 USAGE MANAGEMENT 127
6.2.1.6 DISPUTE MANAGEMENT 128
6.2.1.7 INVENTORY MANAGEMENT 128
6.2.1.8 OTHERS 128
6.3 SERVICES 128
6.3.1 SERVICES, BY TYPE 129
6.3.1.1 MANAGED SERVICES 129
6.3.1.2 PROFESSIONAL SERVICES 129
6.3.1.2.1 PROFESSIONAL SERVICES, BY TYPE 129
6.3.1.2.1.1 IMPLEMENTATION & INTEGRATION 129
6.3.1.2.1.2 TRAINING & CONSULTING 130
6.3.1.2.1.3 SUPPORT & MAINTENANCE 130
7 NORTH AMERICA TELECOM EXPENSE MANAGEMENT MARKET, BY SERVICE DELIVERY MODE 131
7.1 OVERVIEW 132
7.2 MANAGED SERVICES AND COMPLETE OUTSOURCING 133
7.3 HOSTED 134
8 NORTH AMERICA TELECOM EXPENSE MANAGEMENT MARKET, BY DEPLOYMENT MODE 135
8.1 OVERVIEW 136
8.2 CLOUD 137
8.3 ON-PREMISE 138
9 NORTH AMERICA TELECOM EXPENSE MANAGEMENT MARKET, BY ENTERPRISE SIZE 139
9.1 OVERVIEW 140
9.2 LARGE ENTERPRISES 141
9.2.1 LARGE ENTERPRISES, BY DEPLOYMENT MODE 141
9.2.1.1 CLOUD 142
9.2.1.2 ON-PREMISE 142
9.3 SMALL & MEDIUM ENTERPRISES 142
9.3.1 SMALL & MEDIUM ENTERPRISES, BY DEPLOYMENT MODE 142
9.3.1.1 CLOUD 142
9.3.1.2 ON-PREMISE 143
10 NORTH AMERICA TELECOM EXPENSE MANAGEMENT MARKET, BY OPERATING SYSTEM 144
10.1 OVERVIEW 145
10.2 WINDOWS 146
10.3 MAC 147
10.4 MOBILE 147
10.4.1 MOBILE, BY TYPE 148
10.4.1.1 ANDROID 148
10.4.1.2 IPHONE 148
10.4.1.3 IPAD 148
10.5 LINUX 149
10.6 CHROMEBOOK 149
10.7 FIXED CIRCUITS 150
11 NORTH AMERICA TELECOM EXPENSE MANAGEMENT MARKET, BY PRICING MODEL 151
11.1 OVERVIEW 152
11.2 SUBSCRIPTION BASED 153
11.2.1 SUBSCRIPTION BASED, BY TYPE 153
11.2.1.1 MONTHLY 153
11.2.1.2 ANNUAL 154
11.3 ONE TIME LICENSE 154
11.4 FREE TRIAL 154
12 NORTH AMERICA TELECOM EXPENSE MANAGEMENT MARKET, BY END-USER 155
12.1 OVERVIEW 156
12.2 IT & TELECOM 157
12.2.1 IT & TELECOM, BY OFFERING 158
12.2.1.1 SOLUTION 158
12.2.1.2 SERVICES 158
12.3 BFSI 158
12.3.1 BFSI, BY OFFERING 159
12.3.1.1 SOLUTION 159
12.3.1.2 SERVICES 159
12.4 AUTOMOTIVE 159
12.4.1 AUTOMOTIVE, BY OFFERING 160
12.4.1.1 SOLUTION 160
12.4.1.2 SERVICES 160
12.5 MANUFACTURING 160
12.5.1 MANUFACTURING, BY OFFERING 161
12.5.1.1 SOLUTION 161
12.5.1.2 SERVICES 161
12.6 HEALTHCARE 161
12.6.1 HEALTHCARE, BY OFFERING 162
12.6.1.1 SOLUTION 162
12.6.1.2 SERVICES 162
12.7 TRANSPORTATION & LOGISTICS 162
12.7.1 TRANSPORTATION & LOGISTICS, BY OFFERING 163
12.7.1.1 SOLUTION 163
12.7.1.2 SERVICES 163
12.8 CONSUMER GOODS & RETAIL 163
12.8.1 CONSUMER GOODS & RETAIL, BY OFFERING 164
12.8.1.1 SOLUTION 164
12.8.1.2 SERVICES 164
12.9 ENERGY & POWER 164
12.9.1 ENERGY & POWER, BY OFFERING 165
12.9.1.1 SOLUTION 165
12.9.1.2 SERVICES 165
12.10 MEDIA & ENTERTAINMENT 165
12.10.1 MEDIA & ENTERTAINMENT, BY OFFERING 166
12.10.1.1 SOLUTION 166
12.10.1.2 SERVICES 166
12.11 OTHERS 166
12.11.1 OTHERS, BY OFFERING 167
12.11.1.1 SOLUTION 167
12.11.1.2 SERVICES 167
13 NORTH AMERICA TELECOM EXPENSE MANAGEMENT MARKET, BY REGION 168
13.1 NORTH AMERICA 171
13.1.1 U.S. 178
13.1.2 CANADA 184
13.1.3 MEXICO 190
14 NORTH AMERICA TELECOM EXPENSE MANAGEMENT MARKET: COMPANY LANDSCAPE 196
14.1 COMPANY SHARE ANALYSIS: NORTH AMERICA
15 SWOT ANALYSIS 197
16 COMPANY PROFILES 198
16.1 VODAFONE GROUP 198
16.1.1 COMPANY SNAPSHOT 198
16.1.2 REVENUE ANALYSIS 199
16.1.3 COMPANY SHARE ANALYSIS 199
16.1.4 PRODUCT PORTFOLIO 200
16.1.5 RECENT DEVELOPMENTS 201
16.2 NTT CORPORATION 203
16.2.1 COMPANY SNAPSHOT 203
16.2.2 REVENUE ANALYSIS 203
16.2.3 COMPANY SHARE ANALYSIS 204
16.2.4 SERVICE PORTFOLIO 204
16.2.5 RECENT DEVELOPMENT 204
16.3 CGI INC. 205
16.3.1 COMPANY SNAPSHOT 205
16.3.2 REVENUE ANALYSIS 205
16.3.3 COMPANY SHARE ANALYSIS 206
16.3.4 SERVICE PORTFOLIO 206
16.3.5 RECENT DEVELOPMENTS 207
16.4 TANGOE 208
16.4.1 COMPANY SNAPSHOT 208
16.4.2 COMPANY SHARE ANALYSIS 208
16.4.3 SERVICE PORTFOLIO 209
16.4.4 RECENT DEVELOPMENTS 210
16.5 UPLAND SOFTWARE, INC. 211
16.5.1 COMPANY SNAPSHOT 211
16.5.2 REVENUE ANALYSIS 211
16.5.3 COMPANY SHARE ANALYSIS 212
16.5.4 PRODUCT PORTFOLIO 212
16.5.5 RECENT DEVELOPMENTS 213
16.6 ASIGNET (WAYFAST) 214
16.6.1 COMPANY SNAPSHOT 214
16.6.2 SOLUTION PORTFOLIO 214
16.6.3 RECENT DEVELOPMENTS 215
16.7 AUDITEL, INC. 216
16.7.1 COMPANY SNAPSHOT 216
16.7.2 SOLUTION AND SERVICES PORTFOLIO 216
16.7.3 RECENT DEVELOPMENTS 219
16.8 AVOTUS 220
16.8.1 COMPANY SNAPSHOT 220
16.8.2 SOLUTION PORTFOLIO 220
16.8.3 RECENT DEVELOPMENT 221
16.9 BRIGHTFIN 222
16.9.1 COMPANY SNAPSHOT 222
16.9.2 SOLUTION PORTFOLIO 222
16.9.3 RECENT DEVELOPMENTS 223
16.10 CALERO 224
16.10.1 COMPANY SNAPSHOT 224
16.10.2 SOLUTION PORTFOLIO 224
16.10.3 RECENT DEVELOPMENTS 224
16.11 CASS INFORMATION SYSTEMS, INC. 226
16.11.1 COMPANY SNAPSHOT 226
16.11.2 REVENUE ANALYSIS 226
16.11.3 SOLUTION PORTFOLIO 227
16.11.4 RECENT DEVELOPMENTS 230
16.12 COST MANAGEMENT GROUP 231
16.12.1 COMPANY SNAPSHOT 231
16.12.2 SOLUTION PORTFOLIO 231
16.12.3 RECENT DEVELOPMENTS 231
16.13 SAKON 232
16.13.1 COMPANY SNAPSHOT 232
16.13.2 SOLUTION PORTFOLIO 232
16.13.3 RECENT DEVELOPMENTS 233
16.14 SITETRACKER 234
16.14.1 COMPANY SNAPSHOT 234
16.14.2 SOLUTION PORTFOLIO 234
16.14.3 RECENT DEVELOPMENT 235
16.15 TEAMNET, SL 236
16.15.1 COMPANY SNAPSHOT 236
16.15.2 SOLUTION AND SERVICE PORTFOLIO 236
16.15.3 RECENT DEVELOPMENTS 236
16.16 TELEMANAGEMENT TECHNOLOGIES, INC. 237
16.16.1 COMPANY SNAPSHOT 237
16.16.2 SOLUTION AND SERVICE PORTFOLIO 237
16.16.3 RECENT DEVELOPMENT 238
16.17 TELLENNIUM 239
16.17.1 COMPANY SNAPSHOT 239
16.17.2 SOLUTION PORTFOLIO 239
16.17.3 RECENT DEVELOPMENTS 239
16.18 VALICOM 241
16.18.1 COMPANY SNAPSHOT 241
16.18.2 SOLUTION PORTFOLIO 241
16.18.3 RECENT DEVELOPMENT 242
16.19 VATIC OUTSOURCING 243
16.19.1 COMPANY SNAPSHOT 243
16.19.2 SERVICES PORTFOLIO 243
16.19.3 RECENT DEVELOPMENTS 243
16.20 WIDEPOINT CORPORATION 244
16.20.1 COMPANY SNAPSHOT 244
16.20.2 REVENUE ANALYSIS 244
16.20.3 SOLUTION PORTFOLIO 245
16.20.4 RECENT DEVELOPMENTS 246
17 QUESTIONNAIRE 248
18 RELATED REPORTS 252
- Not Sure / Need Reassuring
- Confirm Content
-
Content is provided by our partners and every effort is made to make Market Report details as clear as possible. If you are not sure the exact content you require is included in this study you can Contact us to double check. To do this you can:
Use the ‘? ASK A QUESTION’ below the license / prices and to the right of this box. This will come directly to our team who will work on dealing with your request as soon as possible.
Write to directly on support@scotts-international.com with details. Please include as much information as possible including the name of report or link so our staff will be able to work on you request.
Telephone us directly on 0048 603 394 346 and an experienced member of team will be on hand to answer.
-
- Sample Pages
-
With the vast majority of our partners we can obtain Sample Pages to support your decision. This is something we can arrange without revealing your personal details.
It is important to note that we will not be able to provide you the exact data or statistics such as Market Size and Forecasts. Sample pages usually confirm the layout or the Categories included in Charts and Graphs, excluding specific data.
To ask for Sample Pages by contact us through ‘? ASK A QUESTION’, support@scotts-international.com, or by telephoning 0048 603 394 346.
-
- Check for Alternatives
-
Whilst we try to make our online platform as easy to use as possible there is always the possibility that a better alternative has not been found in your search.
To avoid this possibility Contact us through ‘? ASK A QUESTION’, support@scotts-international.com, or by telephoning 0048 603 394 346 and a Senior Team Member can review your requirements and send a list of possibilities with opinions and recommendations.
-
- Confirm Content
- Prices / Formats / Delivery
- Prices
-
All prices are set by our partners and should be exactly the same as those listed on their own websites. We work on a Revenue share basis ensuring that you never pay more than what is offered elsewhere.
Should you find the price cheaper on another platform we recommend you to Contact us as we should be able to match this price. You can Contact us though through ‘? ASK A QUESTION’, support@scotts-international.com, or by telephoning 0048 603 394 346.
-
- Discounts
-
As we work in close partnership with our Partners from time to time we can secure discounts and assist with negotiations, this is part of our personalised service to you.
Discounts can sometimes be arranged for speedily placed orders; multiple report purchases or Higher License purchases.
To check if a Discount is possible please Contact our experienced team through ‘? ASK A QUESTION’, support@scotts-international.com, or by telephoning 0048 603 394 346.
-
- Available Currencies
-
Most Market Reports on our platform are listed in USD or EURO based on the wishes of our Partners. To avoid currency fluctuations and potential price differentiations we do not offer the possibility to change the currency online.
Should you wish to pay in a different currency to that advertised online we do accept payments in USD, EURO, GBP and PLN. The price will be calculated based on the relevant exchange rate taken from our National Bank.
To pay in a different above currency to that advertised online please Contact our team and a quotation will be sent within a couple of hours with payment details.
-
- Licenses
-
License options vary from Partner to Partner as is usually based on the number of Users that will benefitting from the report. It is very important that License ordered is not breached as this could have potential negative consequences for you individually or your employer.
If you have questions or need confirmation about the specific license we recommend you to Contact us and a detailed explanation will be provided.
-
- Global Site License
-
The Global Site License is the most comprehensive license available. By selecting this license, the Market Report can be shared with other ‘Allowed Users’ and any other member of staff from the same organisation regardless of geographic location.
It is important to note that this may exclude Parent Companies or Subsidiaries.
If you have questions or need confirmation about the specific license we recommend you to Contact us and a detailed explanation will be provided.
-
- Formats
-
The most common format is PDF, however in certain circumstances data may be present in Excel format or Online, especially in the case of Database or Directories. In addition, for certain higher license options a CD may also be provided.
If you have questions or need clarification about the specific formats we recommend you to Contact us and a detailed explanation will be provided.
-
- Delivery
-
Delivery is fulfilled by our partners directly. Once an order has been placed we inform the partner by sharing the delivery email details given in the order process.
Delivery is usually made within 24 hours of an order being placed, however it may take longer should your order be placed prior to the weekend or if otherwise specified on the Market Report details page. Additionally, if details have been not fully completed in the Order process a delay in delivery is possible.
If a delay in delivery is expected you will be informed about it immediately.
-
- Shipping Charges
-
As most Market Reports are delivered in PDF format we almost never have to add additional Shipping Charges. If, however you are ordering a Higher License service or a specific delivery format (e.g. CD version) charges may apply.
If you are concerned about additional Shipping Charges we recommend you to Contact us to double check.
-
- Prices
- Ordering
- By Credit Card
-
We work in Partnership with PayU to ensure payments are made securely in a fast and effortless way. PayU is the e-payments division of Naspers.
Naspers operates in over 133 International Markets and ranks 3rd Globally in terms of the number of e-commerce customers served.
For more information on PayU please visit: https://www.payu.pl/en/about-us
-
- By Money Transfer
-
If you require an invoice prior to payment, this is possible. To ensure a speedy delivery of the Market Report we require all relevant company details and you agree to maximum payment terms of 30 days from receipt of order.
With our regular clients deliver of the Market Report can be made prior to receiving payment, however in some circumstances we may ask for payment to be received before arranging for the Market Report to be delivered.
-
- By Credit Card
- Security
- Website security
-
We have specifically partnered with leading International companies to protect your privacy by using different technologies and processes to ensure security.
Everything submitted to Scotts International is encrypted via SSL (Secure Socket Layer) and all personal information provided to Scotts International is stored on computer systems with limited access in controlled environments.
-
- Credit Card Security
-
We partner with PayU (https://www.payu.pl/en/about-us) to ensure all credit card payments are made securely in a fast and effortless way.
PayU offers 250+ various payment channels and eWallet services across 4 continents allowing buyers to pay electronically, whether on a computer or a mobile device.
-
- Website security