Opportunities Preloader

Please Wait.....

Report

North America Conversational Computing Platform Market Size and Share - Outlook Report, Forecast Trends and Growth Analysis (2025-2034)

Market Report I 2025-06-29 I 169 Pages I EMR Inc.

The North America conversational computing platform market size reached approximately USD 5.84 Billion in 2024. The market is projected to grow at a CAGR of 30.10% between 2025 and 2034, reaching a value of around USD 81.13 Billion by 2034.

Key Trends in the Market

Conversational computing platforms are systems or frameworks that enable machines to engage in human-like conversations. These platforms leverage natural language processing (NLP), machine learning, artificial intelligence (AI), and various other technologies to facilitate communication between computers and humans. These systems are extensively integrated into websites, social media platforms, SMS marketing strategies, and other messaging functionalities for automation.

- The North America conversational computing platform market growth is supported by the continuous advancements in natural language processing (NLP), machine learning, and artificial intelligence (AI). These technologies enable more accurate language understanding, context awareness, and personalised interactions, driving the adoption of conversational platforms across various sectors.

- The increasing number of companies adopting AI-driven systems such as chatbots and messaging apps for customer-centric work approaches is expected to propel the North America conversational computing platform market demand in the coming years. These systems are used to analyse user behaviour, preferences, and historical data to offer tailored recommendations, responses, and services, enhancing user satisfaction and engagement.

- Major technology companies are increasingly investing in the improvement of conversational system's contextual understanding and memory. Owing to this, conversational platforms are getting better at retaining conversation history, understanding references, and maintaining context across multiple interactions, resulting in more coherent and meaningful conversations.

- One of the most influential and recent developments in the North America conversational computing platform market includes the IBM watsonx, a new AI and data platform developed by IBM.

The watsonX platform was announced in May 2023, at the annual Think conference. It empowers clients to address crucial facets of their organisation across five key business areas: engaging in conversations with customers and employees, streamlining and automating internal workflows, automating IT operations, fortifying defences against threats, and advancing sustainability objectives.

North America Conversational Computing Platform Market Segmentation

The EMR's report titled "North America Conversational Computing Platform Market Report and Forecast 2025-2034 offers a detailed analysis of the market based on the following segments:

Market Breakup by Type

- Virtual Digital Assistant
- Chatbots

Market Breakup by Deployment Type

- Cloud
- On-Premise

Market Breakup by End Use

- BFSI
- Retail and E-commerce
- Healthcare and Life Science
- Travel and Hospitality
- Telecom
- Media and Entertainment
- Others

Market Breakup by Region

- United States of America
- Canada

Market Share by Type

According to the North America conversational computing platform market analysis, virtual digital assistants are expected to expand rapidly owing to technological advancements and changing user expectations. Virtual assistants are expanding beyond text-based interactions to incorporate voice, images, gestures, and even emotions. This multimodal approach allows for richer and more intuitive user experiences, especially with the integration of voice assistants into smart devices.

Moreover, experiments with augmented reality to enable a more immersive experience are expected to further boost the growth of the market.

Market Share by Country

The United States of America is likely to hold the leading position, accounting for a major portion of the North America conversational computing platform market share during the forecast period. The presence of leading technology companies such as IBM Corporation, Google, and Microsoft, boosts the growth of the regional market as the companies heavily invest in the advancement of conversational computing platforms.

One such development includes the launch of Assistant "with Bard", which combines the capabilities of Google Assistant with the generative AI Bard. This enables users to generate code, draft emails, plan trips, and more, ultimately enhancing productivity and creativity.

Competitive Landscape

The comprehensive EMR report provides an in-depth assessment of the market based on Porter's five forces model along with giving a SWOT analysis. The report gives a detailed analysis of the following key players in the North America conversational computing platform market, covering their competitive landscape and the latest developments like mergers, acquisitions, investments, and expansion plans.

IBM Corporation

IBM Corporationis one of the world's leading technology companies, engaged in developing innovative solutions for various business challenges. Established in 1911, IBM has a long history of technological advancements and has evolved into a leader in enterprise solutions, cloud computing, artificial intelligence, and cognitive computing.

Microsoft Corporation

Microsoft Corporationis among the largest informatics technology companies, operating in a wide variety of fields, including software development, game development, computer hardware, cloud, and AI, among others. Microsoft's product portfolio spans operating systems, productivity software, cloud services (Azure), hardware (Surface devices, Xbox), and enterprise solutions (Microsoft Dynamics) catering to businesses of all sizes.

Oracle Corp.

Oracle Corp.is a multinational technology company specialising in database software and technology, cloud engineering, and enterprise software products. Founded in 1977, Oracle has grown to become a prominent player in database technology and business software solutions. The company offers a comprehensive suite of software and hardware products, including databases, enterprise resource planning (ERP) software, customer relationship management (CRM) software, and cloud infrastructure and services (Oracle Cloud).

Other key players in the North American conversational computing platform market are Amazon Web Services, Inc., Alphabet Inc. (Google LLC), OpenAI OpCo, LLC, Cognigy GmbH, Tagove Limited (Acquire), Bitonic Technology Labs Inc., and Conversica, Inc., among others.

1 Executive Summary
1.1 Market Size 2024-2025
1.2 Market Growth 2025(F)-2034(F)
1.3 Key Demand Drivers
1.4 Key Players and Competitive Structure
1.5 Industry Best Practices
1.6 Recent Trends and Developments
1.7 Industry Outlook
2 Market Overview and Stakeholder Insights
2.1 Market Trends
2.2 Key Verticals
2.3 Key Countries
2.4 Supplier Power
2.5 Buyer Power
2.6 Key Market Opportunities and Risks
2.7 Key Initiatives by Stakeholders
3 Economic Summary
3.1 GDP Outlook
3.2 GDP Per Capita Growth
3.3 Inflation Trends
3.4 Democracy Index
3.5 Gross Public Debt Ratios
3.6 Balance of Payment (BoP) Position
3.7 Population Outlook
3.8 Urbanisation Trends
4 Country Risk Profiles
4.1 Country Risk
4.2 Business Climate
5 Global Conversational Computing Platform Market Overview
5.1 Key Industry Highlights
5.2 Global Conversational Computing Platform Historical Market (2018-2024)
5.3 Global Conversational Computing Platform Market Forecast (2025-2034)
5.4 Global Conversational Computing Platform Market Share by Region
5.4.1 North America
5.4.2 Europe
5.4.3 Asia Pacific
5.4.4 Latin America
5.4.5 Middle East and Africa
6 North America Conversational Computing Platform Market Overview
6.1 Key Industry Highlights
6.2 North America Conversational Computing Platform Historical Market (2018-2024)
6.3 North America Conversational Computing Platform Market Forecast (2025-2034)
7 North America Conversational Computing Platform Market by Type
7.1 Virtual Digital Assistant
7.1.1 Historical Trend (2018-2024)
7.1.2 Forecast Trend (2025-2034)
7.2 Chatbots
7.2.1 Historical Trend (2018-2024)
7.2.2 Forecast Trend (2025-2034)
8 North America Conversational Computing Platform Market by Deployment Type
8.1 Cloud
8.1.1 Historical Trend (2018-2024)
8.1.2 Forecast Trend (2025-2034)
8.2 On-Premise
8.2.1 Historical Trend (2018-2024)
8.2.2 Forecast Trend (2025-2034)
9 North America Conversational Computing Platform Market by End Use
9.1 BFSI
9.1.1 Historical Trend (2018-2024)
9.1.2 Forecast Trend (2025-2034)
9.2 Retail and E-commerce
9.2.1 Historical Trend (2018-2024)
9.2.2 Forecast Trend (2025-2034)
9.3 Healthcare and Life Science
9.3.1 Historical Trend (2018-2024)
9.3.2 Forecast Trend (2025-2034)
9.4 Travel and Hospitality
9.4.1 Historical Trend (2018-2024)
9.4.2 Forecast Trend (2025-2034)
9.5 Telecom
9.5.1 Historical Trend (2018-2024)
9.5.2 Forecast Trend (2025-2034)
9.6 Media and Entertainment
9.6.1 Historical Trend (2018-2024)
9.6.2 Forecast Trend (2025-2034)
9.7 Others
10 North America Conversational Computing Platform Market by Country
10.1 United States of America
10.1.1 Historical Trend (2018-2024)
10.1.2 Forecast Trend (2025-2034)
10.2 Canada
10.2.1 Historical Trend (2018-2024)
10.2.2 Forecast Trend (2025-2034)
11 Market Dynamics
11.1 SWOT Analysis
11.1.1 Strengths
11.1.2 Weaknesses
11.1.3 Opportunities
11.1.4 Threats
11.2 Porter's Five Forces Analysis
11.2.1 Supplier's Power
11.2.2 Buyer's Power
11.2.3 Threat of New Entrants
11.2.4 Degree of Rivalry
11.2.5 Threat of Substitutes
11.3 Key Indicators of Demand
11.4 Key Indicators of Price
12 Competitive Landscape
12.1 Supplier Selection
12.2 Key Global Players
12.3 Key Regional Players
12.4 Key Player Strategies
12.5 Company Profiles
12.5.1 Amazon Web Services, Inc.
12.5.1.1 Company Overview
12.5.1.2 Product Portfolio
12.5.1.3 Demographic Reach and Achievements
12.5.1.4 Certifications
12.5.2 Alphabet Inc. (Google LLC)
12.5.2.1 Company Overview
12.5.2.2 Product Portfolio
12.5.2.3 Demographic Reach and Achievements
12.5.2.4 Certifications
12.5.3 IBM Corporation
12.5.3.1 Company Overview
12.5.3.2 Product Portfolio
12.5.3.3 Demographic Reach and Achievements
12.5.3.4 Certifications
12.5.4 Microsoft Corporation
12.5.4.1 Company Overview
12.5.4.2 Product Portfolio
12.5.4.3 Demographic Reach and Achievements
12.5.4.4 Certifications
12.5.5 Oracle Corp.
12.5.5.1 Company Overview
12.5.5.2 Product Portfolio
12.5.5.3 Demographic Reach and Achievements
12.5.5.4 Certifications
12.5.6 OpenAI OpCo, LLC
12.5.6.1 Company Overview
12.5.6.2 Product Portfolio
12.5.6.3 Demographic Reach and Achievements
12.5.6.4 Certifications
12.5.7 Cognigy GmbH
12.5.7.1 Company Overview
12.5.7.2 Product Portfolio
12.5.7.3 Demographic Reach and Achievements
12.5.7.4 Certifications
12.5.8 Tagove Limited (Acquire)
12.5.8.1 Company Overview
12.5.8.2 Product Portfolio
12.5.8.3 Demographic Reach and Achievements
12.5.8.4 Certifications
12.5.9 Bitonic Technology Labs Inc.
12.5.9.1 Company Overview
12.5.9.2 Product Portfolio
12.5.9.3 Demographic Reach and Achievements
12.5.9.4 Certifications
12.5.10 Conversica, Inc.
12.5.10.1 Company Overview
12.5.10.2 Product Portfolio
12.5.10.3 Demographic Reach and Achievements
12.5.10.4 Certifications
12.5.11 Others

  • Not Sure / Need Reassuring
    • Confirm Content
      • Content is provided by our partners and every effort is made to make Market Report details as clear as possible. If you are not sure the exact content you require is included in this study you can Contact us to double check. To do this you can:

        Use the ‘? ASK A QUESTION’ below the license / prices and to the right of this box. This will come directly to our team who will work on dealing with your request as soon as possible.

        Write to directly on support@scotts-international.com with details. Please include as much information as possible including the name of report or link so our staff will be able to work on you request.

        Telephone us directly on 0048 603 394 346 and an experienced member of team will be on hand to answer.

    • Sample Pages
      • With the vast majority of our partners we can obtain Sample Pages to support your decision. This is something we can arrange without revealing your personal details.

        It is important to note that we will not be able to provide you the exact data or statistics such as Market Size and Forecasts. Sample pages usually confirm the layout or the Categories included in Charts and Graphs, excluding specific data.

        To ask for Sample Pages by contact us through ‘? ASK A QUESTION’, support@scotts-international.com, or by telephoning 0048 603 394 346.

    • Check for Alternatives
      • Whilst we try to make our online platform as easy to use as possible there is always the possibility that a better alternative has not been found in your search.

        To avoid this possibility Contact us through ‘? ASK A QUESTION’, support@scotts-international.com, or by telephoning 0048 603 394 346 and a Senior Team Member can review your requirements and send a list of possibilities with opinions and recommendations.

  • Prices / Formats / Delivery
    • Prices
      • All prices are set by our partners and should be exactly the same as those listed on their own websites. We work on a Revenue share basis ensuring that you never pay more than what is offered elsewhere.

        Should you find the price cheaper on another platform we recommend you to Contact us as we should be able to match this price. You can Contact us though through ‘? ASK A QUESTION’, support@scotts-international.com, or by telephoning 0048 603 394 346.

    • Discounts
      • As we work in close partnership with our Partners from time to time we can secure discounts and assist with negotiations, this is part of our personalised service to you.

        Discounts can sometimes be arranged for speedily placed orders; multiple report purchases or Higher License purchases.

        To check if a Discount is possible please Contact our experienced team through ‘? ASK A QUESTION’, support@scotts-international.com, or by telephoning 0048 603 394 346.

    • Available Currencies
      • Most Market Reports on our platform are listed in USD or EURO based on the wishes of our Partners. To avoid currency fluctuations and potential price differentiations we do not offer the possibility to change the currency online.

        Should you wish to pay in a different currency to that advertised online we do accept payments in USD, EURO, GBP and PLN. The price will be calculated based on the relevant exchange rate taken from our National Bank.

        To pay in a different above currency to that advertised online please Contact our team and a quotation will be sent within a couple of hours with payment details.

    • Licenses
      • License options vary from Partner to Partner as is usually based on the number of Users that will benefitting from the report. It is very important that License ordered is not breached as this could have potential negative consequences for you individually or your employer.

        If you have questions or need confirmation about the specific license we recommend you to Contact us and a detailed explanation will be provided.

    • Global Site License
      • The Global Site License is the most comprehensive license available. By selecting this license, the Market Report can be shared with other ‘Allowed Users’ and any other member of staff from the same organisation regardless of geographic location.

        It is important to note that this may exclude Parent Companies or Subsidiaries.

        If you have questions or need confirmation about the specific license we recommend you to Contact us and a detailed explanation will be provided.

    • Formats
      • The most common format is PDF, however in certain circumstances data may be present in Excel format or Online, especially in the case of Database or Directories. In addition, for certain higher license options a CD may also be provided.

        If you have questions or need clarification about the specific formats we recommend you to Contact us and a detailed explanation will be provided.

    • Delivery
      • Delivery is fulfilled by our partners directly. Once an order has been placed we inform the partner by sharing the delivery email details given in the order process.

        Delivery is usually made within 24 hours of an order being placed, however it may take longer should your order be placed prior to the weekend or if otherwise specified on the Market Report details page. Additionally, if details have been not fully completed in the Order process a delay in delivery is possible.

        If a delay in delivery is expected you will be informed about it immediately.

    • Shipping Charges
      • As most Market Reports are delivered in PDF format we almost never have to add additional Shipping Charges. If, however you are ordering a Higher License service or a specific delivery format (e.g. CD version) charges may apply.

        If you are concerned about additional Shipping Charges we recommend you to Contact us to double check.

  • Ordering
    • By Credit Card
      • We work in Partnership with PayU to ensure payments are made securely in a fast and effortless way. PayU is the e-payments division of Naspers.

        Naspers operates in over 133 International Markets and ranks 3rd Globally in terms of the number of e-commerce customers served.

        For more information on PayU please visit: https://www.payu.pl/en/about-us

    • By Money Transfer
      • If you require an invoice prior to payment, this is possible. To ensure a speedy delivery of the Market Report we require all relevant company details and you agree to maximum payment terms of 30 days from receipt of order.

        With our regular clients deliver of the Market Report can be made prior to receiving payment, however in some circumstances we may ask for payment to be received before arranging for the Market Report to be delivered.

  • Security
    • Website security
      • We have specifically partnered with leading International companies to protect your privacy by using different technologies and processes to ensure security.

        Everything submitted to Scotts International is encrypted via SSL (Secure Socket Layer) and all personal information provided to Scotts International is stored on computer systems with limited access in controlled environments.

    • Credit Card Security
      • We partner with PayU (https://www.payu.pl/en/about-us) to ensure all credit card payments are made securely in a fast and effortless way.

        PayU offers 250+ various payment channels and eWallet services across 4 continents allowing buyers to pay electronically, whether on a computer or a mobile device.

PLEASE SELECT LICENSE