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Report
NA Business Process Outsourcing (BPO) Market - Industry Trends and Forecast to 2030
Market Report I 2023-03-01 I 314 Pages I Data Bridge Market Research
North America Business Process Outsourcing (BPO) market is projected to register a CAGR of 8.3% in the forecast period of 2023 to 2030. The new market report contains data for the historic year 2022, the base year of calculation is 2022, and the forecast period is 2023 to 2030.
Market Segmentation:
North America Business Process Outsourcing (BPO) Market, By Outsourcing Type (Offshore, Nearshore, Onshore), Application (Customer Care, Finance and Accounting, Talent and HR Services, Sales and Marketing, Sourcing, Procurement and Supply Chain, Facilities and Administration, Product Engineering, Training, Others), Deployment Mode (On-Premise, Cloud), Organization Size (Large Enterprises, SMEs), Ownership (Captive, Third Party), Outsourcing Approach (Best-Shore, Bundled Services, Contract Based, Fee For Service), End-User (BFSI, IT & Telecom, Healthcare, Manufacturing, Retail & E-commerce, Government & Defense, Transportation & Logistics, Travel & Hospitality, Education, Energy & Utilities, and Others), Country (U.S., Canada, and Mexico) Industry Trends and Forecast to 2030
Some of the major factors contributing to the growth of the market are:
- Instead of buying IT equipment and hiring more employees to do different tasks, BPO can outsource the tasks to a service provider, reducing or even eliminating overhead costs
- Transferring non-core processes to a BPO company gives the organization more time to focus on its main business activities
- If an organization decides to enter an overseas market, some activities that require local market knowledge, national law expertise, or fluency in a foreign language can be assigned to a BPO company.
Market Players
Some of the major players operating in the North America Business Process Outsourcing (BPO) market are:
- Cognizant
- Accenture
- IBM Corporation
- Capgemini
- Infosys Limited
- Concentrix Corporation
- NTT DATA Corporation
- Genpact
- Conduent, Inc.
- ADP, Inc.
- HCL Technologies Limited
- Wipro Limited
- Tata Consultancy Services Limited
- NCR Corporation
- Sodexo
- Amdocs
- ExlService Holdings, Inc.
- CBRE
- Tech Mahindra Limited
- TTEC
- WNS (Holdings) Ltd.
- SunTec Web Services Pvt. Ltd.
- Invensis Technologies Pvt Ltd
- Unity Communications
- Intetics Inc.
- eNoah
- Plaxonic Technologies
- Octopus Tech
- Triniter
- Helpware
- Aidey
- Intersa
- Bukit BPO by BC
- CPM International
- Xterna
TABLE OF CONTENTS
1 INTRODUCTION 29
1.1 OBJECTIVES OF THE STUDY 29
1.2 MARKET DEFINITION 29
1.3 OVERVIEW OF THE NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET 29
1.4 LIMITATIONS 32
1.5 MARKETS COVERED 32
2 MARKET SEGMENTATION 38
2.1 MARKETS COVERED 38
2.2 GEOGRAPHICAL SCOPE 39
2.3 YEARS CONSIDERED FOR THE STUDY 40
2.4 CURRENCY AND PRICING 40
2.5 DBMR TRIPOD DATA VALIDATION MODEL 41
2.6 MULTIVARIATE MODELLING 44
2.7 OUTSOURCING TYPE TIMELINE CURVE 45
2.8 MARKET END-USER COVERAGE GRID 46
2.9 PRIMARY INTERVIEWS WITH KEY OPINION LEADERS 47
2.10 DBMR MARKET POSITION GRID 48
2.11 VENDOR SHARE ANALYSIS 50
2.12 SECONDARY SOURCES 51
2.13 ASSUMPTIONS 51
3 EXECUTIVE SUMMARY 52
4 PREMIUM INSIGHTS 55
4.1 PORTERS ANALYSIS 56
4.2 VALUE CHAIN ANALYSIS 57
4.3 EVOLUTION 58
5 MARKET OVERVIEW 59
5.1 DRIVERS 61
5.1.1 INCREASING NEED FOR BUSINESS AGILITY 61
5.1.2 RISING CUSTOMER FOCUS TOWARD ENHANCED EFFICIENCY, TIME EFFECTIVENESS, AND COST EFFICIENCY 63
5.1.3 GROWING PREFERENCE FOR CLOUD TECHNOLOGY AND ITS SIGNIFICANCE ON PROCESS AUTOMATION 64
5.1.4 INCREASING DEPENDENCE ON SALES AND MARKETING FOR CUSTOMER SERVICE ENHANCEMENT 65
5.1.5 UPSURGE IN THE CAPACITY OF QUALITY ENTERPRISE DATA 66
5.2 RESTRAINTS 67
5.2.1 GROWING CONCERNS REGARDING DATA SECURITY AND PRIVACY CONCERN 67
5.2.2 STRINGENT GOVERNMENT REGULATIONS 67
5.3 OPPORTUNITIES 68
5.3.1 FOCUS ON MULTI-WORKFLOW SCHEDULING OF BUSINESS 68
5.3.2 EMERGENCE OF DIGITAL TECHNOLOGIES, NAMELY AI, IOT, AND CLOUD COMPUTING 69
5.3.3 INCREASE IN THE ESTABLISHMENT OF SERVICE CENTERS AND IT SECTOR SPENDING 70
5.3.4 GROWING NUMBER OF START-UPS PARTNERING WITH BUSINESS PROCESS OUTSOURCING (BPO) 70
5.4 CHALLENGES 71
5.4.1 LACK OF SKILLED WORKFORCE AND HIGH ATTRITION RATE 71
5.4.2 FREQUENT DISRUPTION AFFECTS THE OPERATIONAL EFFICIENCY OF BUSINESS PROCESS OUTSOURCING (BPO) 72
5.4.3 INCREASE IN THE PRESENCE OF NEW ENTRANTS 73
6 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OUTSOURCING TYPE 74
6.1 OVERVIEW 75
6.2 OFFSHORE 76
6.3 ONSHORE 77
6.4 NEARSHORE 77
7 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY SERVICE 79
7.1 OVERVIEW 80
7.2 VOICE PROCESSING 81
7.2.1 INBOUND 82
7.2.2 OUTBOUND 82
7.2.3 SURVEY AND MARKET RESEARCH 82
7.3 TELEMARKETING SERVICES 82
7.4 IMAGE EDITING SERVICES 83
7.5 VIRTUAL STAFFING SERVICES 84
7.6 3D VISUALIZATION SERVICES 84
7.6.1 3D ANIMATION 85
7.6.2 CAD MODELING 85
7.6.3 3D ILLUSTRATION 85
7.6.4 3D DEVELOPMENT 86
7.6.5 OTHERS 86
7.7 OTHERS 86
8 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION 87
8.1 OVERVIEW 88
8.2 CUSTOMER CARE 89
8.3 FINANCE AND ACCOUNTING 90
8.3.1 ORDER TO CASH 91
8.3.1.1 COLLECTION AND ACCOUNTS RECEIVABLE 91
8.3.1.2 ORDER MANAGEMENT AND BILLING 91
8.3.1.3 ORDER TO CASH ANALYTICS 92
8.3.2 PROCURE TO PAY 92
8.3.2.1 ACCOUNTS PAYABLE 92
8.3.2.2 EMPLOYEE DISBURSEMENTS 92
8.3.2.3 ANALYTICS 92
8.3.2.4 PROCESS SUPPORT 92
8.3.3 RECORD TO REPORT 93
8.3.3.1 GENERAL LEDGER 93
8.3.3.2 DATA INTEGRITY AND REPORTING SERVICES 93
8.3.3.3 COST ACCOUNTING & TREASURY 93
8.3.4 FINANCIAL PLANNING & ANALYSIS 93
8.3.4.1 BUDGETING AND FORECASTING 94
8.3.4.2 BUSINESS METRICS AND TRACKING 94
8.3.4.3 DECISION SUPPORT AND ANALYSIS 94
8.3.5 LOGISTICS & WAREHOUSING 94
8.3.6 TRANSPORTATION & VEHICLE LEASING 94
8.3.7 COURIER SERVICES 94
8.3.8 MOVING & RELOCATION 94
8.4 TALENT AND HR SERVICES 95
8.4.1 EMPLOYEE AND HR OPERATIONS 96
8.4.1.1 PAYROLL AND PENSION 96
8.4.1.2 EMPLOYEE SERVICES 96
8.4.1.3 GOVERNMENT RELATION SERVICES 96
8.4.1.4 WORKFORCE DATA ADMINISTRATION 96
8.4.1.5 CW MANAGEMENT 96
8.4.1.5.1 MASTER DATA MANAGEMENT 97
8.4.1.5.2 VENDOR MANAGEMENT 97
8.4.1.5.3 EXIT MANAGEMENT 97
8.4.2 TALENT ACQUISITION AND DEVELOPMENT 97
8.4.2.1 TALENT DEVELOPMENT 98
8.4.2.1.1 ORGANIZATION AND CHANGE MANAGEMENT 98
8.4.2.1.2 COMPETENCY AND DEVELOPMENT MANAGEMENT 98
8.4.2.1.3 LEARNING CONTENT DEVELOPMENT & LEARNING DELIVERY 98
8.4.2.1.4 CURRICULUM AND CAMPAIGN DESIGN 98
8.4.2.1.5 COLLABORATION AND KNOWLEDGE MANAGEMENT 99
8.4.2.1.6 COMPENSATION PLANNING 99
8.4.2.1.7 OTHERS 99
8.4.2.2 TALENT ACQUISITION 99
8.4.2.2.1 WORKFORCE PLANNING 99
8.4.2.2.2 CANDIDATE SOURCING SCREENING AND SELECTION 100
8.4.2.2.3 NEW JOINER OFFER AND ON BOARDING 100
8.4.2.2.4 HIRING CLEARANCES 100
8.4.2.2.5 RELOCATION ASSISTANCE, INTER COMPANY AND NORTH AMERICA MOBILITY 100
8.4.2.2.6 OTHERS 100
8.5 SALES AND MARKETING 100
8.6 SOURCING, PROCUREMENT AND SUPPLY CHAIN 101
8.6.1 PROCUREMENT ADMIN SUPPORT 102
8.6.2 PROCUREMENT CONSULTING 102
8.7 FACILITIES AND ADMINISTRATION 102
8.8 PRODUCT ENGINEERING 103
8.9 TRAINING 103
8.10 OTHERS 104
9 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY DEPLOYMENT MODE 105
9.1 OVERVIEW 106
9.2 CLOUD 107
9.3 ON PREMISE 108
10 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY ORGANIZATION SIZE 109
10.1 OVERVIEW 110
10.2 LARGE ENTERPRISES 111
10.3 SMES 112
11 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OWNERSHIP 113
11.1 OVERVIEW 114
11.2 CAPTIVE 115
11.3 THIRD PARTY 116
12 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OUTSOURCING APPROACH 117
12.1 OVERVIEW 118
12.2 CONTRACT BASED 119
12.3 BUNDLED SERVICES 120
12.4 BEST-SHORE 120
12.5 FEE FOR SERVICE 121
13 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY END USER 122
13.1 OVERVIEW 123
13.2 IT AND TELECOMMUNICATION 124
13.2.1 CUSTOMER CARE 125
13.2.2 FINANCE AND ACCOUNTING 125
13.2.3 TALENT AND HR SERVICES 126
13.2.4 SALES AND MARKETING 126
13.2.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 126
13.2.6 FACILITIES AND ADMINISTRATION 126
13.2.7 PRODUCT ENGINEERING 126
13.2.8 TRAINING 126
13.2.9 OTHERS 126
13.3 MANUFACTURING 126
13.3.1 CUSTOMER CARE 127
13.3.2 FINANCE AND ACCOUNTING 127
13.3.3 TALENT AND HR SERVICES 128
13.3.4 SALES AND MARKETING 128
13.3.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 128
13.3.6 FACILITIES AND ADMINISTRATION 128
13.3.7 PRODUCT ENGINEERING 128
13.3.8 TRAINING 128
13.3.9 OTHERS 128
13.4 BFSI 128
13.4.1 CUSTOMER CARE 129
13.4.2 FINANCE AND ACCOUNTING 129
13.4.3 TALENT AND HR SERVICES 130
13.4.4 SALES AND MARKETING 130
13.4.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 130
13.4.6 FACILITIES AND ADMINISTRATION 130
13.4.7 PRODUCT ENGINEERING 130
13.4.8 TRAINING 130
13.4.9 OTHERS 130
13.5 GOVERNMENT & DEFENSE 130
13.5.1 CUSTOMER CARE 131
13.5.2 FINANCE AND ACCOUNTING 131
13.5.3 TALENT AND HR SERVICES 132
13.5.4 SALES AND MARKETING 132
13.5.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 132
13.5.6 FACILITIES AND ADMINISTRATION 132
13.5.7 PRODUCT ENGINEERING 132
13.5.8 TRAINING 132
13.5.9 OTHERS 132
13.6 TRANSPORTATION AND LOGISTICS 132
13.6.1 CUSTOMER CARE 133
13.6.2 FINANCE AND ACCOUNTING 133
13.6.3 TALENT AND HR SERVICES 134
13.6.4 SALES AND MARKETING 134
13.6.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 134
13.6.6 FACILITIES AND ADMINISTRATION 134
13.6.7 PRODUCT ENGINEERING 134
13.6.8 TRAINING 134
13.6.9 OTHERS 134
13.7 RETAIL AND E-COMMERCE 134
13.7.1 CUSTOMER CARE 135
13.7.2 FINANCE AND ACCOUNTING 135
13.7.3 TALENT AND HR SERVICES 136
13.7.4 SALES AND MARKETING 136
13.7.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 136
13.7.6 FACILITIES AND ADMINISTRATION 136
13.7.7 PRODUCT ENGINEERING 136
13.7.8 TRAINING 136
13.7.9 OTHERS 136
13.8 TRAVEL AND HOSPITALITY 136
13.8.1 CUSTOMER CARE 137
13.8.2 FINANCE AND ACCOUNTING 137
13.8.3 TALENT AND HR SERVICES 138
13.8.4 SALES AND MARKETING 138
13.8.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 138
13.8.6 FACILITIES AND ADMINISTRATION 138
13.8.7 PRODUCT ENGINEERING 138
13.8.8 TRAINING 138
13.8.9 OTHERS 138
13.9 HEALTHCARE 138
13.9.1 CUSTOMER CARE 139
13.9.2 FINANCE AND ACCOUNTING 139
13.9.3 TALENT AND HR SERVICES 140
13.9.4 SALES AND MARKETING 140
13.9.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 140
13.9.6 FACILITIES AND ADMINISTRATION 140
13.9.7 PRODUCT ENGINEERING 140
13.9.8 TRAINING 140
13.9.9 OTHERS 140
13.10 ENERGY AND UTILITIES 140
13.10.1 CUSTOMER CARE 141
13.10.2 FINANCE AND ACCOUNTING 141
13.10.3 TALENT AND HR SERVICES 142
13.10.4 SALES AND MARKETING 142
13.10.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 142
13.10.6 FACILITIES AND ADMINISTRATION 142
13.10.7 PRODUCT ENGINEERING 142
13.10.8 TRAINING 142
13.10.9 OTHERS 142
13.11 EDUCATION 142
13.11.1 CUSTOMER CARE 143
13.11.2 FINANCE AND ACCOUNTING 143
13.11.3 TALENT AND HR SERVICES 144
13.11.4 SALES AND MARKETING 144
13.11.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 144
13.11.6 FACILITIES AND ADMINISTRATION 144
13.11.7 PRODUCT ENGINEERING 144
13.11.8 TRAINING 144
13.11.9 OTHERS 144
13.12 OTHERS 145
14 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION 146
14.1 NORTH AMERICA 147
14.1.1 U.S. 164
14.1.2 CANADA 177
14.1.3 MEXICO 190
15 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: COMPANY LANDSCAPE 203
15.1 COMPANY SHARE ANALYSIS: NORTH AMERICA 203
17 COMPANY PROFILE 205
17.1 ACCENTURE 205
17.1.1 COMPANY SNAPSHOT 205
17.1.2 REVENUE ANALYSIS 205
17.1.3 SERVICE PORTFOLIO 206
17.1.4 RECENT DEVELOPMENTS 206
17.2 INFOSYS LIMITED 208
17.2.1 COMPANY SNAPSHOT 208
17.2.2 REVENUE ANALYSIS 208
17.2.3 SERVICE PORTFOLIO 209
17.2.4 RECENT DEVELOPMENTS 210
17.3 CAPGEMINI 211
17.3.1 COMPANY SNAPSHOT 211
17.3.2 REVENUE ANALYSIS 211
17.3.3 SERVICE PORTFOLIO 212
17.3.4 RECENT DEVELOPMENTS 213
17.4 IBM CORPORATION 214
17.4.1 COMPANY SNAPSHOT 214
17.4.2 REVENUE ANALYSIS 214
17.4.3 SERVICE PORTFOLIO 215
17.4.4 RECENT DEVELOPMENTS 216
17.5 COGNIZANT 217
17.5.1 COMPANY SNAPSHOT 217
17.5.2 REVENUE ANALYSIS 217
17.5.3 SERVICE PORTFOLIO 218
17.5.4 RECENT DEVELOPMENTS 219
17.6 ABINITIO CONSULTING SLU 220
17.6.1 COMPANY SNAPSHOT 220
17.6.2 SOLUTION PORTFOLIO 220
17.6.3 RECENT DEVELOPMENT 220
17.7 ADP, INC. 221
17.7.1 COMPANY SNAPSHOT 221
17.7.2 REVENUE ANALYSIS 221
17.7.3 SOLUTION PORTFOLIO 222
17.7.4 RECENT DEVELOPMENTS 222
17.8 AIDEY 223
17.8.1 COMPANY SNAPSHOT 223
17.8.2 SERVICE PORTFOLIO 223
17.8.3 RECENT DEVELOPMENTS 224
17.9 ALAC ETOILE 225
17.9.1 COMPANY SNAPSHOT 225
17.9.2 SERVICES PORTFOLIO 225
17.9.3 RECENT DEVELOPMENT 225
17.10 AMDOCS 226
17.10.1 COMPANY SNAPSHOT 226
17.10.2 REVENUE ANALYSIS 226
17.10.3 SERVICE PORTFOLIO 227
17.10.4 RECENT DEVELOPMENTS 227
17.11 BUKIT BPO BY BC 228
17.11.1 COMPANY SNAPSHOT 228
17.11.2 SERVICE PORTFOLIO 228
17.11.3 RECENT DEVELOPMENT 228
17.12 CALLGEST.NET 229
17.12.1 COMPANY SNAPSHOT 229
17.12.2 SOLUTION PORTFOLIO 229
17.12.3 RECENT DEVELOPMENTS 230
17.13 CBRE 231
17.13.1 COMPANY SNAPSHOT 231
17.13.2 REVENUE ANALYSIS 231
17.13.3 SERVICES PORTFOLIO 232
17.13.4 RECENT DEVELOPMENTS 232
17.14 COGNODATA 233
17.14.1 COMPANY SNAPSHOT 233
17.14.2 SOLUTION PORTFOLIO 233
17.14.3 RECENT DEVELOPMENT 233
17.15 CONCENTRIX CORPORATION 234
17.15.1 COMPANY SNAPSHOT 234
17.15.2 REVENUE ANALYSIS 234
17.15.3 SOLUTION PORTFOLIO 235
17.15.4 RECENT DEVELOPMENTS 235
17.16 CONDUENT, INC. 236
17.16.1 COMPANY SNAPSHOT 236
17.16.2 REVENUE ANALYSIS 236
17.16.3 SOLUTION PORTFOLIO 237
17.16.4 RECENT DEVELOPMENTS 237
17.17 CPM INTERNATIONAL 238
17.17.1 COMPANY SNAPSHOT 238
17.17.2 SERVICE PORTFOLIO 238
17.17.3 RECENT DEVELOPMENT 238
17.18 DAEM DIRECCION Y ADMINISTRACION DE EMPRESAS, S.A. 239
17.18.1 COMPANY SNAPSHOT 239
17.18.2 SERVICE PORTFOLIO 239
17.18.3 RECENT DEVELOPMENT 239
17.19 DISYS 240
17.19.1 COMPANY SNAPSHOT 240
17.19.2 SOLUTIONS PORTFOLIO 240
17.19.3 RECENT DEVELOPMENTS 241
17.20 ENOAH 242
17.20.1 COMPANY SNAPSHOT 242
17.20.2 SERVICES PORTFOLIO 243
17.20.3 RECENT DEVELOPMENT 243
17.21 ESSENTIEL-OUTSOURCING 244
17.21.1 COMPANY SNAPSHOT 244
17.21.2 SERVICE PORTFOLIO 244
17.21.3 RECENT DEVELOPMENT 244
17.22 EXLSERVICE HOLDINGS, INC. 245
17.22.1 COMPANY SNAPSHOT 245
17.22.2 REVENUE ANALYSIS 246
17.22.3 SERVICE PORTFOLIO 246
17.22.4 RECENT DEVELOPMENTS 247
17.23 GENPACT 248
17.23.1 COMPANY SNAPSHOT 248
17.23.2 REVENUE ANALYSIS 248
17.23.3 SOLUTION PORTFOLIO 249
17.23.4 RECENT DEVELOPMENTS 250
17.24 GRUPO CMC. 251
17.24.1 COMPANY SNAPSHOT 251
17.24.2 SOLUTION PORTFOLIO 251
17.24.3 RECENT DEVELOPMENT 251
17.25 H2A 252
17.25.1 COMPANY SNAPSHOT 252
17.25.2 SOLUTION PORTFOLIO 252
17.25.3 RECENT DEVELOPMENT 252
17.26 HCL TECHNOLOGIES LIMITED 253
17.26.1 COMPANY SNAPSHOT 253
17.26.2 REVENUE ANALYSIS 253
17.26.3 SERVICE PORTFOLIO 254
17.26.4 RECENT DEVELOPMENTS 255
17.27 HELPWARE 256
17.27.1 COMPANY SNAPSHOT 256
17.27.2 SERVICES PORTFOLIO 256
17.27.3 RECENT DEVELOPMENTS 256
17.28 HUMANIA BPO 257
17.28.1 COMPANY SNAPSHOT 257
17.28.2 SERVICES PORTFOLIO 257
17.28.3 RECENT DEVELOPMENT 257
17.29 INTERSA 258
17.29.1 COMPANY SNAPSHOT 258
17.29.2 SERVICE PORTFOLIO 258
17.29.3 RECENT DEVELOPMENT 258
17.30 INTETICS INC. 259
17.30.1 COMPANY SNAPSHOT 259
17.30.2 SOLUTIONS PORTFOLIO 259
17.30.3 RECENT DEVELOPMENTS 260
17.31 INVENSIS TECHNOLOGIES PVT. LTD. 261
17.31.1 COMPANY SNAPSHOT 261
17.31.2 SERVICE PORTFOLIO 261
17.31.3 RECENT DEVELOPMENT 262
17.32 MEDITERRANEAN CONSULTING 263
17.32.1 COMPANY SNAPSHOT 263
17.32.2 SOLUTION PORTFOLIO 263
17.32.3 RECENT DEVELOPMENTS 264
17.33 NCR CORPORATION 265
17.33.1 COMPANY SNAPSHOT 265
17.33.2 REVENUE ANALYSIS 265
17.33.3 SERVICE PORTFOLIO 266
17.33.4 RECENT DEVELOPMENTS 266
17.34 NEWCO COMMUNICATIONS 267
17.34.1 COMPANY SNAPSHOT 267
17.34.2 SOLUTION PORTFOLIO 267
17.34.3 RECENT DEVELOPMENTS 268
17.35 NOVA BPO 269
17.35.1 COMPANY SNAPSHOT 269
17.35.2 SOLUTION PORTFOLIO 269
17.35.3 RECENT DEVELOPMENT 269
17.36 NTT DATA, INC. 270
17.36.1 COMPANY SNAPSHOT 270
17.36.2 REVENUE ANALYSIS 270
17.36.3 SERVICES PORTFOLIO 271
17.36.4 RECENT DEVELOPMENTS 271
17.37 OCTOPUS TECH 272
17.37.1 COMPANY SNAPSHOT 272
17.37.2 SERVICES PORTFOLIO 272
17.37.3 RECENT DEVELOPMENTS 273
17.38 OUTSOURCIA 274
17.38.1 COMPANY SNAPSHOT 274
17.38.2 SERVICE PORTFOLIO 274
17.38.3 RECENT DEVELOPMENT 275
17.39 PARERA CONSULTING GROUP SL 276
17.39.1 COMPANY SNAPSHOT 276
17.39.2 SOLUTION PORTFOLIO 276
17.39.3 RECENT DEVELOPMENT 276
17.40 PLAXONIC TECHNOLOGIES 277
17.40.1 COMPANY SNAPSHOT 277
17.40.2 SERVICE PORTFOLIO 277
17.40.3 RECENT DEVELOPMENT 278
17.41 QUARNSTOMR & VANG 279
17.41.1 COMPANY SNAPSHOT 279
17.41.2 SOLUTION PORTFOLIO 279
17.41.3 RECENT DEVELOPMENT 280
17.42 SODEXO 281
17.42.1 COMPANY SNAPSHOT 281
17.42.2 REVENUE ANALYSIS 281
17.42.3 SERVICE PORTFOLIO 282
17.42.4 RECENT DEVELOPMENTS 282
17.43 SUNTEC WEB SERVICES PVT. LTD. 283
17.43.1 COMPANY SNAPSHOT 283
17.43.2 SERVICE PORTFOLIO 283
17.43.3 RECENT DEVELOPMENTS 284
17.44 TATA CONSULTANCY SERVICES LIMITED 285
17.44.1 COMPANY SNAPSHOT 285
17.44.2 REVENUE ANALYSIS 285
17.44.3 SERVICE PORTFOLIO 286
17.44.4 RECENT DEVELOPMENTS 286
17.45 TDCX 287
17.45.1 COMPANY SNAPSHOT 287
17.45.2 REVENUE ANALYSIS 288
17.45.3 SERVICE PORTFOLIO 288
17.45.4 RECENT DEVELOPMENTS 289
17.46 TECH MAHINDRA LIMITED. 290
17.46.1 COMPANY SNAPSHOT 290
17.46.2 REVENUE ANALYSIS 290
17.46.3 SERVICE PORTFOLIO 291
17.46.4 RECENT DEVELOPMENTS 291
17.47 TRIA HORA 292
17.47.1 COMPANY SNAPSHOT 292
17.47.2 SERVICE PORTFOLIO 292
17.47.3 RECENT DEVELOPMENT 292
17.48 TRINITER 293
17.48.1 COMPANY SNAPSHOT 293
17.48.2 SERVICE PORTFOLIO 293
17.48.3 RECENT DEVELOPMENT 293
17.49 TTEC 294
17.49.1 COMPANY SNAPSHOT 294
17.49.2 REVENUE ANALYSIS 294
17.49.3 SERVICE PORTFOLIO 295
17.49.4 RECENT DEVELOPMENTS 295
17.50 UNISONO SOLUTIONS GROUP S.L. (ACQUIRED BY INTELICA GROUP) 297
17.50.1 COMPANY SNAPSHOT 297
17.50.2 SERVICE PORTFOLIO 297
17.50.3 RECENT DEVELOPMENT 297
17.51 UNITY COMMUNICATIONS 298
17.51.1 COMPANY SNAPSHOT 298
17.51.2 SERVICE PORTFOLIO 298
17.51.3 RECENT DEVELOPMENTS 298
17.52 WALLNER GROUP 299
17.52.1 COMPANY SNAPSHOT 299
17.52.2 SERVICE PORTFOLIO 299
17.53 WEBHELP 300
17.53.1 COMPANY SNAPSHOT 300
17.53.2 SOLUTION PORTFOLIO 300
17.53.3 RECENT DEVELOPMENTS 301
17.54 WIPRO LIMITED 302
17.54.1 COMPANY SNAPSHOT 302
17.54.2 REVENUE ANALYSIS 302
17.54.3 SERVICE PORTFOLIO 303
17.54.4 RECENT DEVELOPMENTS 304
17.55 WNS (HOLDINGS) LTD. 305
17.55.1 COMPANY SNAPSHOT 305
17.55.2 REVENUE ANALYSIS 306
17.55.3 SOLUTION PORTFOLIO 306
17.55.4 RECENT DEVELOPMENTS 307
17.56 XTERNA 308
17.56.1 COMPANY SNAPSHOT 308
17.56.2 SERVICE PORTFOLIO 308
17.56.3 RECENT DEVELOPMENT 308
18 QUESTIONNAIRE 309
19 RELATED REPORTS 314
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Content is provided by our partners and every effort is made to make Market Report details as clear as possible. If you are not sure the exact content you require is included in this study you can Contact us to double check. To do this you can:
Use the ‘? ASK A QUESTION’ below the license / prices and to the right of this box. This will come directly to our team who will work on dealing with your request as soon as possible.
Write to directly on support@scotts-international.com with details. Please include as much information as possible including the name of report or link so our staff will be able to work on you request.
Telephone us directly on 0048 603 394 346 and an experienced member of team will be on hand to answer.
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- Sample Pages
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With the vast majority of our partners we can obtain Sample Pages to support your decision. This is something we can arrange without revealing your personal details.
It is important to note that we will not be able to provide you the exact data or statistics such as Market Size and Forecasts. Sample pages usually confirm the layout or the Categories included in Charts and Graphs, excluding specific data.
To ask for Sample Pages by contact us through ‘? ASK A QUESTION’, support@scotts-international.com, or by telephoning 0048 603 394 346.
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- Check for Alternatives
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Whilst we try to make our online platform as easy to use as possible there is always the possibility that a better alternative has not been found in your search.
To avoid this possibility Contact us through ‘? ASK A QUESTION’, support@scotts-international.com, or by telephoning 0048 603 394 346 and a Senior Team Member can review your requirements and send a list of possibilities with opinions and recommendations.
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- Confirm Content
- Prices / Formats / Delivery
- Prices
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All prices are set by our partners and should be exactly the same as those listed on their own websites. We work on a Revenue share basis ensuring that you never pay more than what is offered elsewhere.
Should you find the price cheaper on another platform we recommend you to Contact us as we should be able to match this price. You can Contact us though through ‘? ASK A QUESTION’, support@scotts-international.com, or by telephoning 0048 603 394 346.
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- Discounts
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As we work in close partnership with our Partners from time to time we can secure discounts and assist with negotiations, this is part of our personalised service to you.
Discounts can sometimes be arranged for speedily placed orders; multiple report purchases or Higher License purchases.
To check if a Discount is possible please Contact our experienced team through ‘? ASK A QUESTION’, support@scotts-international.com, or by telephoning 0048 603 394 346.
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- Available Currencies
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Most Market Reports on our platform are listed in USD or EURO based on the wishes of our Partners. To avoid currency fluctuations and potential price differentiations we do not offer the possibility to change the currency online.
Should you wish to pay in a different currency to that advertised online we do accept payments in USD, EURO, GBP and PLN. The price will be calculated based on the relevant exchange rate taken from our National Bank.
To pay in a different above currency to that advertised online please Contact our team and a quotation will be sent within a couple of hours with payment details.
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- Licenses
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License options vary from Partner to Partner as is usually based on the number of Users that will benefitting from the report. It is very important that License ordered is not breached as this could have potential negative consequences for you individually or your employer.
If you have questions or need confirmation about the specific license we recommend you to Contact us and a detailed explanation will be provided.
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- Global Site License
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The Global Site License is the most comprehensive license available. By selecting this license, the Market Report can be shared with other ‘Allowed Users’ and any other member of staff from the same organisation regardless of geographic location.
It is important to note that this may exclude Parent Companies or Subsidiaries.
If you have questions or need confirmation about the specific license we recommend you to Contact us and a detailed explanation will be provided.
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- Formats
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The most common format is PDF, however in certain circumstances data may be present in Excel format or Online, especially in the case of Database or Directories. In addition, for certain higher license options a CD may also be provided.
If you have questions or need clarification about the specific formats we recommend you to Contact us and a detailed explanation will be provided.
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- Delivery
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Delivery is fulfilled by our partners directly. Once an order has been placed we inform the partner by sharing the delivery email details given in the order process.
Delivery is usually made within 24 hours of an order being placed, however it may take longer should your order be placed prior to the weekend or if otherwise specified on the Market Report details page. Additionally, if details have been not fully completed in the Order process a delay in delivery is possible.
If a delay in delivery is expected you will be informed about it immediately.
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- Shipping Charges
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As most Market Reports are delivered in PDF format we almost never have to add additional Shipping Charges. If, however you are ordering a Higher License service or a specific delivery format (e.g. CD version) charges may apply.
If you are concerned about additional Shipping Charges we recommend you to Contact us to double check.
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- Prices
- Ordering
- By Credit Card
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We work in Partnership with PayU to ensure payments are made securely in a fast and effortless way. PayU is the e-payments division of Naspers.
Naspers operates in over 133 International Markets and ranks 3rd Globally in terms of the number of e-commerce customers served.
For more information on PayU please visit: https://www.payu.pl/en/about-us
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- By Money Transfer
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If you require an invoice prior to payment, this is possible. To ensure a speedy delivery of the Market Report we require all relevant company details and you agree to maximum payment terms of 30 days from receipt of order.
With our regular clients deliver of the Market Report can be made prior to receiving payment, however in some circumstances we may ask for payment to be received before arranging for the Market Report to be delivered.
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- By Credit Card
- Security
- Website security
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We have specifically partnered with leading International companies to protect your privacy by using different technologies and processes to ensure security.
Everything submitted to Scotts International is encrypted via SSL (Secure Socket Layer) and all personal information provided to Scotts International is stored on computer systems with limited access in controlled environments.
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- Credit Card Security
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We partner with PayU (https://www.payu.pl/en/about-us) to ensure all credit card payments are made securely in a fast and effortless way.
PayU offers 250+ various payment channels and eWallet services across 4 continents allowing buyers to pay electronically, whether on a computer or a mobile device.
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- Website security