Report

Middle East and Africa facility management market is projected to witness a CAGR of 7.98% during the forecast period 2025-2032, growing from USD 83.92 billion in 2024 to USD 155.04 billion in 2032. Facility management markets in the Middle East and Africa is experiencing tremendous growth driven by major investments in regional infrastructure and the development of megaprojects. Countries such as Saudi Arabia and the UAE are at the forefront of this expansion, with initiatives to upgrade the urban environment and encourage sustainable practices. The growing emphasis on the emergence of smart cities and enhanced living standards further spur demand for facility management services.
The commercial segment and soft services occupy the highest market share, because of the rapid growth of commercial real estate, comprising offices, retail spaces, and hospitality venues. This growth is based on rising trends for outsourcing facility management functionalities to specialized providers, allowing businesses to focus on their core business while maintaining high-quality delivery. Additionally, technological development is transforming the landscape of facility management. Integration of smart building technologies, IoT solutions, and data analytics is improving operational efficiency and allowing for proactive maintenance strategies. Such developments improve service quality while also contributing to sustainability efforts by optimizing resource usage. As the region continues to evolve, the facility management sector is expected to adapt and innovate, meeting the diverse needs of various industries while supporting broader economic goals. This dynamic environment gives space for growth in the market along with collaboration between participants. The companies deliver world-class facilities according to the customers' needs in this region.
For instance, in January 2025, TRENDZ Events, a new business of Farnek Services LLC, announced the delivery of integrated facility management solutions for the UAE's events and exhibitions sector. Introducing an initial package of end-to-end event management services, TRENDZ to supply dedicated staff for security, cleaning, maintenance, hosting, and AV technician.
In June 2024, a consortium comprising Phatisa, ES-KO, and management (the "Consortium"), acquired 100% of International Facilities Services (IFS) from Development Partners International (DPI) for an undisclosed sum.
Soft Services Drive the Market
Soft services are growing rapidly in the facility management market due to the trend towards comprehensive support solutions that enhance operational efficiency. It includes non-technical functions such as cleaning, security, and landscaping, which form an important aspect of maintaining an environment conducive to commercial, healthcare, and educational organizations. The growing concern over hygiene and safety, especially after the global health crisis, increased the demand for professional cleaning and sanitization services. In addition, companies are outsourcing these processes to specialized providers so that they can focus on core business activities. As urban development continues to expand, the need for integrated soft services is becoming more pronounced, further propelling market growth. The facility management sector in the Middle East is experiencing dynamic growth due to the high-speed development of iconic mixed-use projects.
In August 2024, Hi-Tech Services, a leading provider of smart facilities management solutions and part of the Farnek Services LLC, secured several prestigious contracts to deliver advanced facilities management solutions across the Kingdom of Saudi Arabia. Hi-Tech provides technology-based solutions for facilities management with a focus on innovation and sustainability. The company works to improve facility performance and support the strategic objectives of clients across diverse industrial sectors.
Also, in February 2025, Farnek Services LLC achieved record sales revenue in 2024, securing a host of new and retained contracts, valued at more than USD 187 million. In total during 2024, Farnek was awarded more than 460 contracts, with over 1,500 additional members of staff, mobilized to sites across the UAE and Saudi Arabia, bringing their total headcount to over 9,000.
Incorporating Technology Fuel the MEA Facility Management Market Demand
Technological incorporation is fueling the demand in the facility management industry. As organizations require high efficiency and minimal cost, there has been an urgent need to include robotics and digitalization to provide facilities with ease. Facility management firms are opting for technologies that will enable them to monitor facilities in real-time and be proactive on preventive maintenance that avoids major breakdowns in industries and commercial spaces. These preventive measures prevent downtime and associated maintenance expenses. Moreover, the growing trend of sustainability, coupled with stringent environmental regulations, is compelling companies to look for sophisticated facility management solutions that may optimize resource consumption.
For instance, in February 2024, Emrill Services LLC awarded a facilities management contract for One Za'abeel. Emrill's high-level access services division, Heights, provides facade cleaning for the two high-rise towers, encompass a total built-up area of 530,000 square meters. Emrill's specialist high-level services division provides the facade cleaning for 'The Link', One Za'abeel's 230-meter-long sky concourse suspended between the development's two towers, One Za'abeel Tower and One Za'abeel the Residences, elevated 100 meters above ground level.
Commercial Segment Dominates the Market
The commercial segment is growing at a significant rate and dominating the facility management market, mainly due to the growth of various industries and heavy investments in commercial real estate. As businesses focus on improving operational efficiency and reducing costs, the demand for comprehensive facility management services has increased. This growth is particularly evident in sectors such as retail, hospitality, and corporate offices, where the need for effective maintenance, cleaning, and security services is paramount. The rising trend of outsourcing non-core functions to specialized providers is further propelling this segment. Moreover, along with increasing urbanization, the expanding commercial space also increases the demand for operational and maintenance facilities required to maintain and suffice various operational requirements.
For instance, in December 2024, Eden Facility Management subsidiary of Hassan Allam Holding had been awarded the facility management works of The Egyptian Credit Bureau S.A.E. The scope of work encompasses the operation and maintenance of buildings 107 and 108 in Smart Village, as well as the Alexandria and New Cairo branches.
Saudi Arabia Leads the Market
Saudi Arabia is positioning itself as a leader in the Middle East and Africa facility management sector. The strategic investments in infrastructure and urban development in this country increase the demand for comprehensive soft facility services. Using technological integration- the Internet of Things and Artificial Intelligence enhances operations and service delivery. Continuous execution of megaprojects under initiatives such as Vision 2030 propels the demand for specialized facility management solutions such as security and systems and hard services. The government is allocating funds to ensure sustained growth and innovation in facility management practice.
For instance, in August 2023, in a major push to drive the sustainable growth of real estate projects in Saudi Arabia, the Kingdom's sovereign wealth fund announced the launch of a new facilities management company called The Saudi Facility Management Co., also known as FMTECH. The company offers a wide array of services including utilities management, waste management, and housekeeping, as well as security and landscaping services.
Future Market Scenario (2025 - 2032F)
- The facility management market in the Middle East and Africa is expected to experience significant growth, driven by ongoing infrastructure developments and increasing urbanization across the region.
- The adoption of advanced technologies like IoT and AI is revolutionizing facility management practices, leading to improved operational efficiency and enhanced predictive maintenance capabilities.
- There is a growing trend towards sustainable building practices, with many countries in the region prioritizing green initiatives, which opens up new avenues for facility management services that emphasize environmental responsibility.
- The shift towards soft facility management services, such as cleaning and security, is gaining momentum due to the growth of commercial real estate and changing workplace dynamics, particularly in major urban centers like Abu Dhabi and Cairo.
Key Players Landscape and Outlook
The competitive landscape of the facility management industry is highly dynamic, with a mix of global players and regional firms competing for market share. Leading companies like CBRE Group, Jones Lang LaSalle, and Cushman & Wakefield set benchmarks by offering comprehensive services and adopting advanced technologies. The industry is witnessing a growing demand for integrated solutions that go beyond traditional maintenance and cleaning, focusing on sustainability, energy efficiency, and smart building management. As businesses increasingly prioritize operational excellence and enhanced user experiences, service providers are innovating to stay competitive. This has led to intensified competition as firms differentiate themselves through value-added services, digital transformation, and tailored solutions to meet diverse client needs.
For instance, in 2023, EFS Facilities Services Group announced a significant milestone in its financial performance, securing over USD 408 million worth of projects in 2023. This remarkable achievement reflects the company's unwavering commitment to excellence, client retention, and strategic expansion. The successful acquisition of marquee projects across the region in Saudi Arabia, including mega projects across the kingdom, UAE, and South Asia making it possible for company to achieve this feat.