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Report
MEA Business Process Outsourcing (BPO) Market - Industry Trends and Forecast to 2030
Market Report I 2023-03-01 I 389 Pages I Data Bridge Market Research
The Middle East and Africa Business Process Outsourcing (BPO) market is projected to register a CAGR of 7.1% in the forecast period of 2023 to 2030. The new market report contains data for the historic year 2022, the base year of calculation is 2022, and the forecast period is 2023 to 2030.
Market Segmentation:
Middle East and Africa Business Process Outsourcing (BPO) Market, By Outsourcing Type (Offshore, Nearshore, Onshore), Application (Customer Care, Finance and Accounting, Talent and HR Services, Sales and Marketing, Sourcing, Procurement and Supply Chain, Facilities and Administration, Product Engineering, Training, Others), Deployment Mode (On-Premise, Cloud), Organization Size (Large Enterprises, SMEs), Ownership (Captive, Third Party), Outsourcing Approach (Best-Shore, Bundled Services, Contract Based, Fee For Service), End-User (BFSI, IT & Telecom, Healthcare, Manufacturing, Retail & E-commerce, Government & Defense, Transportation & Logistics, Travel & Hospitality, Education, Energy & Utilities, and Others), Country (UAE, Saudi Arabia, South Africa, Egypt, Israel, rest of Middle East and Africa) Industry Trends and Forecast to 2030
Some of the major factors contributing to the growth of the market are:
- Instead of buying IT equipment and hiring more employees to do different tasks, BPO can outsource the tasks to a service provider, reducing or even eliminating overhead costs
- Transferring non-core processes to a BPO company gives the organization more time to focus on its main business activities
- If an organization decides to enter an overseas market, some activities that require local market knowledge, national law expertise, or fluency in a foreign language can be assigned to a BPO company.
Market Players
Some of the major players operating in the Middle East and Africa Business Process Outsourcing (BPO) market are:
- Cognizant
- Accenture
- IBM Corporation
- Capgemini
- Infosys Limited
- Concentrix Corporation
- NTT DATA Corporation
- Genpact
- ADP, Inc.
- HCL Technologies Limited
- Wipro Limited
- Tata Consultancy Services Limited
- NCR Corporation
- Sodexo
- Amdocs
- CBRE
- Tech Mahindra Limited
- TTEC
- WNS (Holdings) Ltd.
- Plaxonic Technologies
- Outsourcia
- Aidey
- Intersa
TABLE OF CONTENTS
1 INTRODUCTION 79
1.1 OBJECTIVES OF THE STUDY 79
1.2 MARKET DEFINITION 79
1.3 OVERVIEW OF THE MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET 79
1.4 LIMITATIONS 82
1.5 MARKETS COVERED 82
2 MARKET SEGMENTATION 88
2.1 MARKETS COVERED 88
2.2 GEOGRAPHICAL SCOPE 89
2.3 YEARS CONSIDERED FOR THE STUDY 90
2.4 CURRENCY AND PRICING 90
2.5 DBMR TRIPOD DATA VALIDATION MODEL 91
2.6 MULTIVARIATE MODELLING 94
2.7 OUTSOURCING TYPE TIMELINE CURVE 95
2.8 MARKET END-USER COVERAGE GRID 96
2.9 PRIMARY INTERVIEWS WITH KEY OPINION LEADERS 97
2.10 DBMR MARKET POSITION GRID 98
2.11 VENDOR SHARE ANALYSIS 100
2.12 SECONDARY SOURCES 101
2.13 ASSUMPTIONS 101
3 EXECUTIVE SUMMARY 102
4 PREMIUM INSIGHTS 105
4.1 PORTERS ANALYSIS 106
4.2 VALUE CHAIN ANALYSIS 107
4.3 EVOLUTION 108
5 MARKET OVERVIEW 109
5.1 DRIVERS 111
5.1.1 INCREASING NEED FOR BUSINESS AGILITY 111
5.1.2 RISING CUSTOMER FOCUS TOWARD ENHANCED EFFICIENCY, TIME EFFECTIVENESS, AND COST EFFICIENCY 113
5.1.3 GROWING PREFERENCE FOR CLOUD TECHNOLOGY AND ITS SIGNIFICANCE ON PROCESS AUTOMATION 114
5.1.4 INCREASING DEPENDENCE ON SALES AND MARKETING FOR CUSTOMER SERVICE ENHANCEMENT 115
5.1.5 UPSURGE IN THE CAPACITY OF QUALITY ENTERPRISE DATA 116
5.2 RESTRAINTS 117
5.2.1 GROWING CONCERNS REGARDING DATA SECURITY AND PRIVACY CONCERN 117
5.2.2 STRINGENT GOVERNMENT REGULATIONS 117
5.3 OPPORTUNITIES 118
5.3.1 FOCUS ON MULTI-WORKFLOW SCHEDULING OF BUSINESS 118
5.3.2 EMERGENCE OF DIGITAL TECHNOLOGIES, NAMELY AI, IOT, AND CLOUD COMPUTING 119
5.3.3 INCREASE IN THE ESTABLISHMENT OF SERVICE CENTERS AND IT SECTOR SPENDING 120
5.3.4 GROWING NUMBER OF START-UPS PARTNERING WITH BUSINESS PROCESS OUTSOURCING (BPO) 120
5.4 CHALLENGES 121
5.4.1 LACK OF SKILLED WORKFORCE AND HIGH ATTRITION RATE 121
5.4.2 FREQUENT DISRUPTION AFFECTS THE OPERATIONAL EFFICIENCY OF BUSINESS PROCESS OUTSOURCING (BPO) 122
5.4.3 INCREASE IN THE PRESENCE OF NEW ENTRANTS 123
6 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OUTSOURCING TYPE 124
6.1 OVERVIEW 125
6.2 OFFSHORE 126
6.3 ONSHORE 127
6.4 NEARSHORE 127
7 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY SERVICE 129
7.1 OVERVIEW 130
7.2 VOICE PROCESSING 131
7.2.1 INBOUND 132
7.2.2 OUTBOUND 132
7.2.3 SURVEY AND MARKET RESEARCH 132
7.3 TELEMARKETING SERVICES 132
7.4 IMAGE EDITING SERVICES 133
7.5 VIRTUAL STAFFING SERVICES 134
7.6 3D VISUALIZATION SERVICES 134
7.6.1 3D ANIMATION 135
7.6.2 CAD MODELING 135
7.6.3 3D ILLUSTRATION 135
7.6.4 3D DEVELOPMENT 136
7.6.5 OTHERS 136
7.7 OTHERS 136
8 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION 137
8.1 OVERVIEW 138
8.2 CUSTOMER CARE 139
8.3 FINANCE AND ACCOUNTING 140
8.3.1 ORDER TO CASH 141
8.3.1.1 COLLECTION AND ACCOUNTS RECEIVABLE 141
8.3.1.2 ORDER MANAGEMENT AND BILLING 141
8.3.1.3 ORDER TO CASH ANALYTICS 142
8.3.2 PROCURE TO PAY 142
8.3.2.1 ACCOUNTS PAYABLE 142
8.3.2.2 EMPLOYEE DISBURSEMENTS 142
8.3.2.3 ANALYTICS 142
8.3.2.4 PROCESS SUPPORT 142
8.3.3 RECORD TO REPORT 143
8.3.3.1 GENERAL LEDGER 143
8.3.3.2 DATA INTEGRITY AND REPORTING SERVICES 143
8.3.3.3 COST ACCOUNTING & TREASURY 143
8.3.4 FINANCIAL PLANNING & ANALYSIS 143
8.3.4.1 BUDGETING AND FORECASTING 144
8.3.4.2 BUSINESS METRICS AND TRACKING 144
8.3.4.3 DECISION SUPPORT AND ANALYSIS 144
8.3.5 LOGISTICS & WAREHOUSING 144
8.3.6 TRANSPORTATION & VEHICLE LEASING 144
8.3.7 COURIER SERVICES 144
8.3.8 MOVING & RELOCATION 144
8.4 TALENT AND HR SERVICES 145
8.4.1 EMPLOYEE AND HR OPERATIONS 146
8.4.1.1 PAYROLL AND PENSION 146
8.4.1.2 EMPLOYEE SERVICES 146
8.4.1.3 GOVERNMENT RELATION SERVICES 146
8.4.1.4 WORKFORCE DATA ADMINISTRATION 146
8.4.1.5 CW MANAGEMENT 146
8.4.1.5.1 MASTER DATA MANAGEMENT 147
8.4.1.5.2 VENDOR MANAGEMENT 147
8.4.1.5.3 EXIT MANAGEMENT 147
8.4.2 TALENT ACQUISITION AND DEVELOPMENT 147
8.4.2.1 TALENT DEVELOPMENT 148
8.4.2.1.1 ORGANIZATION AND CHANGE MANAGEMENT 148
8.4.2.1.2 COMPETENCY AND DEVELOPMENT MANAGEMENT 148
8.4.2.1.3 LEARNING CONTENT DEVELOPMENT & LEARNING DELIVERY 148
8.4.2.1.4 CURRICULUM AND CAMPAIGN DESIGN 148
8.4.2.1.5 COLLABORATION AND KNOWLEDGE MANAGEMENT 149
8.4.2.1.6 COMPENSATION PLANNING 149
8.4.2.1.7 OTHERS 149
8.4.2.2 TALENT ACQUISITION 149
8.4.2.2.1 WORKFORCE PLANNING 149
8.4.2.2.2 CANDIDATE SOURCING SCREENING AND SELECTION 150
8.4.2.2.3 NEW JOINER OFFER AND ON BOARDING 150
8.4.2.2.4 HIRING CLEARANCES 150
8.4.2.2.5 RELOCATION ASSISTANCE, INTER COMPANY AND MIDDLE EAST & AFRICA MOBILITY 150
8.4.2.2.6 OTHERS 150
8.5 SALES AND MARKETING 150
8.6 SOURCING, PROCUREMENT AND SUPPLY CHAIN 151
8.6.1 PROCUREMENT ADMIN SUPPORT 152
8.6.2 PROCUREMENT CONSULTING 152
8.7 FACILITIES AND ADMINISTRATION 152
8.8 PRODUCT ENGINEERING 153
8.9 TRAINING 153
8.10 OTHERS 154
9 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY DEPLOYMENT MODE 155
9.1 OVERVIEW 156
9.2 CLOUD 157
9.3 ON PREMISE 158
10 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY ORGANIZATION SIZE 159
10.1 OVERVIEW 160
10.2 LARGE ENTERPRISES 161
10.3 SMES 162
11 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OWNERSHIP 163
11.1 OVERVIEW 164
11.2 CAPTIVE 165
11.3 THIRD PARTY 166
12 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OUTSOURCING APPROACH 167
12.1 OVERVIEW 168
12.2 CONTRACT BASED 169
12.3 BUNDLED SERVICES 170
12.4 BEST-SHORE 170
12.5 FEE FOR SERVICE 171
13 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY END USER 172
13.1 OVERVIEW 173
13.2 IT AND TELECOMMUNICATION 174
13.2.1 CUSTOMER CARE 175
13.2.2 FINANCE AND ACCOUNTING 175
13.2.3 TALENT AND HR SERVICES 176
13.2.4 SALES AND MARKETING 176
13.2.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 176
13.2.6 FACILITIES AND ADMINISTRATION 176
13.2.7 PRODUCT ENGINEERING 176
13.2.8 TRAINING 176
13.2.9 OTHERS 176
13.3 MANUFACTURING 176
13.3.1 CUSTOMER CARE 177
13.3.2 FINANCE AND ACCOUNTING 177
13.3.3 TALENT AND HR SERVICES 178
13.3.4 SALES AND MARKETING 178
13.3.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 178
13.3.6 FACILITIES AND ADMINISTRATION 178
13.3.7 PRODUCT ENGINEERING 178
13.3.8 TRAINING 178
13.3.9 OTHERS 178
13.4 BFSI 178
13.4.1 CUSTOMER CARE 179
13.4.2 FINANCE AND ACCOUNTING 179
13.4.3 TALENT AND HR SERVICES 180
13.4.4 SALES AND MARKETING 180
13.4.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 180
13.4.6 FACILITIES AND ADMINISTRATION 180
13.4.7 PRODUCT ENGINEERING 180
13.4.8 TRAINING 180
13.4.9 OTHERS 180
13.5 GOVERNMENT & DEFENSE 180
13.5.1 CUSTOMER CARE 181
13.5.2 FINANCE AND ACCOUNTING 181
13.5.3 TALENT AND HR SERVICES 182
13.5.4 SALES AND MARKETING 182
13.5.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 182
13.5.6 FACILITIES AND ADMINISTRATION 182
13.5.7 PRODUCT ENGINEERING 182
13.5.8 TRAINING 182
13.5.9 OTHERS 182
13.6 TRANSPORTATION AND LOGISTICS 182
13.6.1 CUSTOMER CARE 183
13.6.2 FINANCE AND ACCOUNTING 183
13.6.3 TALENT AND HR SERVICES 184
13.6.4 SALES AND MARKETING 184
13.6.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 184
13.6.6 FACILITIES AND ADMINISTRATION 184
13.6.7 PRODUCT ENGINEERING 184
13.6.8 TRAINING 184
13.6.9 OTHERS 184
13.7 RETAIL AND E-COMMERCE 184
13.7.1 CUSTOMER CARE 185
13.7.2 FINANCE AND ACCOUNTING 185
13.7.3 TALENT AND HR SERVICES 186
13.7.4 SALES AND MARKETING 186
13.7.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 186
13.7.6 FACILITIES AND ADMINISTRATION 186
13.7.7 PRODUCT ENGINEERING 186
13.7.8 TRAINING 186
13.7.9 OTHERS 186
13.8 TRAVEL AND HOSPITALITY 186
13.8.1 CUSTOMER CARE 187
13.8.2 FINANCE AND ACCOUNTING 187
13.8.3 TALENT AND HR SERVICES 188
13.8.4 SALES AND MARKETING 188
13.8.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 188
13.8.6 FACILITIES AND ADMINISTRATION 188
13.8.7 PRODUCT ENGINEERING 188
13.8.8 TRAINING 188
13.8.9 OTHERS 188
13.9 HEALTHCARE 188
13.9.1 CUSTOMER CARE 189
13.9.2 FINANCE AND ACCOUNTING 189
13.9.3 TALENT AND HR SERVICES 190
13.9.4 SALES AND MARKETING 190
13.9.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 190
13.9.6 FACILITIES AND ADMINISTRATION 190
13.9.7 PRODUCT ENGINEERING 190
13.9.8 TRAINING 190
13.9.9 OTHERS 190
13.10 ENERGY AND UTILITIES 190
13.10.1 CUSTOMER CARE 191
13.10.2 FINANCE AND ACCOUNTING 191
13.10.3 TALENT AND HR SERVICES 192
13.10.4 SALES AND MARKETING 192
13.10.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 192
13.10.6 FACILITIES AND ADMINISTRATION 192
13.10.7 PRODUCT ENGINEERING 192
13.10.8 TRAINING 192
13.10.9 OTHERS 192
13.11 EDUCATION 192
13.11.1 CUSTOMER CARE 193
13.11.2 FINANCE AND ACCOUNTING 193
13.11.3 TALENT AND HR SERVICES 194
13.11.4 SALES AND MARKETING 194
13.11.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 194
13.11.6 FACILITIES AND ADMINISTRATION 194
13.11.7 PRODUCT ENGINEERING 194
13.11.8 TRAINING 194
13.11.9 OTHERS 194
13.12 OTHERS 195
14 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION 196
14.1 MIDDLE EAST AND AFRICA 197
14.1.1 U.A.E 214
14.1.2 SAUDI ARABIA 226
14.1.3 SOUTH AFRICA 238
14.1.4 EGYPT 251
14.1.5 ISRAEL 264
14.1.6 REST OF MIDDLE EAST AND AFRICA 277
15 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: COMPANY LANDSCAPE 278
15.1 COMPANY SHARE ANALYSIS: MIDDLE EAST & AFRICA 278
16 SWOT ANALYSIS 279
17 COMPANY PROFILE 280
17.1 ACCENTURE 280
17.1.1 COMPANY SNAPSHOT 280
17.1.2 REVENUE ANALYSIS 280
17.1.3 SERVICE PORTFOLIO 281
17.1.4 RECENT DEVELOPMENTS 281
17.2 INFOSYS LIMITED 283
17.2.1 COMPANY SNAPSHOT 283
17.2.2 REVENUE ANALYSIS 283
17.2.3 SERVICE PORTFOLIO 284
17.2.4 RECENT DEVELOPMENTS 285
17.3 CAPGEMINI 286
17.3.1 COMPANY SNAPSHOT 286
17.3.2 REVENUE ANALYSIS 286
17.3.3 SERVICE PORTFOLIO 287
17.3.4 RECENT DEVELOPMENTS 288
17.4 IBM CORPORATION 289
17.4.1 COMPANY SNAPSHOT 289
17.4.2 REVENUE ANALYSIS 289
17.4.3 SERVICE PORTFOLIO 290
17.4.4 RECENT DEVELOPMENTS 291
17.5 COGNIZANT 292
17.5.1 COMPANY SNAPSHOT 292
17.5.2 REVENUE ANALYSIS 292
17.5.3 SERVICE PORTFOLIO 293
17.5.4 RECENT DEVELOPMENTS 294
17.6 ABINITIO CONSULTING SLU 295
17.6.1 COMPANY SNAPSHOT 295
17.6.2 SOLUTION PORTFOLIO 295
17.6.3 RECENT DEVELOPMENT 295
17.7 ADP, INC. 296
17.7.1 COMPANY SNAPSHOT 296
17.7.2 REVENUE ANALYSIS 296
17.7.3 SOLUTION PORTFOLIO 297
17.7.4 RECENT DEVELOPMENTS 297
17.8 AIDEY 298
17.8.1 COMPANY SNAPSHOT 298
17.8.2 SERVICE PORTFOLIO 298
17.8.3 RECENT DEVELOPMENTS 299
17.9 ALAC ETOILE 300
17.9.1 COMPANY SNAPSHOT 300
17.9.2 SERVICES PORTFOLIO 300
17.9.3 RECENT DEVELOPMENT 300
17.10 AMDOCS 301
17.10.1 COMPANY SNAPSHOT 301
17.10.2 REVENUE ANALYSIS 301
17.10.3 SERVICE PORTFOLIO 302
17.10.4 RECENT DEVELOPMENTS 302
17.11 BUKIT BPO BY BC 303
17.11.1 COMPANY SNAPSHOT 303
17.11.2 SERVICE PORTFOLIO 303
17.11.3 RECENT DEVELOPMENT 303
17.12 CALLGEST.NET 304
17.12.1 COMPANY SNAPSHOT 304
17.12.2 SOLUTION PORTFOLIO 304
17.12.3 RECENT DEVELOPMENTS 305
17.13 CBRE 306
17.13.1 COMPANY SNAPSHOT 306
17.13.2 REVENUE ANALYSIS 306
17.13.3 SERVICES PORTFOLIO 307
17.13.4 RECENT DEVELOPMENTS 307
17.14 COGNODATA 308
17.14.1 COMPANY SNAPSHOT 308
17.14.2 SOLUTION PORTFOLIO 308
17.14.3 RECENT DEVELOPMENT 308
17.15 CONCENTRIX CORPORATION 309
17.15.1 COMPANY SNAPSHOT 309
17.15.2 REVENUE ANALYSIS 309
17.15.3 SOLUTION PORTFOLIO 310
17.15.4 RECENT DEVELOPMENTS 310
17.16 CONDUENT, INC. 311
17.16.1 COMPANY SNAPSHOT 311
17.16.2 REVENUE ANALYSIS 311
17.16.3 SOLUTION PORTFOLIO 312
17.16.4 RECENT DEVELOPMENTS 312
17.17 CPM INTERNATIONAL 313
17.17.1 COMPANY SNAPSHOT 313
17.17.2 SERVICE PORTFOLIO 313
17.17.3 RECENT DEVELOPMENT 313
17.18 DAEM DIRECCION Y ADMINISTRACION DE EMPRESAS, S.A. 314
17.18.1 COMPANY SNAPSHOT 314
17.18.2 SERVICE PORTFOLIO 314
17.18.3 RECENT DEVELOPMENT 314
17.19 DISYS 315
17.19.1 COMPANY SNAPSHOT 315
17.19.2 SOLUTIONS PORTFOLIO 315
17.19.3 RECENT DEVELOPMENTS 316
17.20 ENOAH 317
17.20.1 COMPANY SNAPSHOT 317
17.20.2 SERVICES PORTFOLIO 318
17.20.3 RECENT DEVELOPMENT 318
17.21 ESSENTIEL-OUTSOURCING 319
17.21.1 COMPANY SNAPSHOT 319
17.21.2 SERVICE PORTFOLIO 319
17.21.3 RECENT DEVELOPMENT 319
17.22 EXLSERVICE HOLDINGS, INC. 320
17.22.1 COMPANY SNAPSHOT 320
17.22.2 REVENUE ANALYSIS 321
17.22.3 SERVICE PORTFOLIO 321
17.22.4 RECENT DEVELOPMENTS 322
17.23 GENPACT 323
17.23.1 COMPANY SNAPSHOT 323
17.23.2 REVENUE ANALYSIS 323
17.23.3 SOLUTION PORTFOLIO 324
17.23.4 RECENT DEVELOPMENTS 325
17.24 GRUPO CMC. 326
17.24.1 COMPANY SNAPSHOT 326
17.24.2 SOLUTION PORTFOLIO 326
17.24.3 RECENT DEVELOPMENT 326
17.25 H2A 327
17.25.1 COMPANY SNAPSHOT 327
17.25.2 SOLUTION PORTFOLIO 327
17.25.3 RECENT DEVELOPMENT 327
17.26 HCL TECHNOLOGIES LIMITED 328
17.26.1 COMPANY SNAPSHOT 328
17.26.2 REVENUE ANALYSIS 328
17.26.3 SERVICE PORTFOLIO 329
17.26.4 RECENT DEVELOPMENTS 330
17.27 HELPWARE 331
17.27.1 COMPANY SNAPSHOT 331
17.27.2 SERVICES PORTFOLIO 331
17.27.3 RECENT DEVELOPMENTS 331
17.28 HUMANIA BPO 332
17.28.1 COMPANY SNAPSHOT 332
17.28.2 SERVICES PORTFOLIO 332
17.28.3 RECENT DEVELOPMENT 332
17.29 INTERSA 333
17.29.1 COMPANY SNAPSHOT 333
17.29.2 SERVICE PORTFOLIO 333
17.29.3 RECENT DEVELOPMENT 333
17.30 INTETICS INC. 334
17.30.1 COMPANY SNAPSHOT 334
17.30.2 SOLUTIONS PORTFOLIO 334
17.30.3 RECENT DEVELOPMENTS 335
17.31 INVENSIS TECHNOLOGIES PVT. LTD. 336
17.31.1 COMPANY SNAPSHOT 336
17.31.2 SERVICE PORTFOLIO 336
17.31.3 RECENT DEVELOPMENT 337
17.32 MEDITERRANEAN CONSULTING 338
17.32.1 COMPANY SNAPSHOT 338
17.32.2 SOLUTION PORTFOLIO 338
17.32.3 RECENT DEVELOPMENTS 339
17.33 NCR CORPORATION 340
17.33.1 COMPANY SNAPSHOT 340
17.33.2 REVENUE ANALYSIS 340
17.33.3 SERVICE PORTFOLIO 341
17.33.4 RECENT DEVELOPMENTS 341
17.34 NEWCO COMMUNICATIONS 342
17.34.1 COMPANY SNAPSHOT 342
17.34.2 SOLUTION PORTFOLIO 342
17.34.3 RECENT DEVELOPMENTS 343
17.35 NOVA BPO 344
17.35.1 COMPANY SNAPSHOT 344
17.35.2 SOLUTION PORTFOLIO 344
17.35.3 RECENT DEVELOPMENT 344
17.36 NTT DATA, INC. 345
17.36.1 COMPANY SNAPSHOT 345
17.36.2 REVENUE ANALYSIS 345
17.36.3 SERVICES PORTFOLIO 346
17.36.4 RECENT DEVELOPMENTS 346
17.37 OCTOPUS TECH 347
17.37.1 COMPANY SNAPSHOT 347
17.37.2 SERVICES PORTFOLIO 347
17.37.3 RECENT DEVELOPMENTS 348
17.38 OUTSOURCIA 349
17.38.1 COMPANY SNAPSHOT 349
17.38.2 SERVICE PORTFOLIO 349
17.38.3 RECENT DEVELOPMENT 350
17.39 PARERA CONSULTING GROUP SL 351
17.39.1 COMPANY SNAPSHOT 351
17.39.2 SOLUTION PORTFOLIO 351
17.39.3 RECENT DEVELOPMENT 351
17.40 PLAXONIC TECHNOLOGIES 352
17.40.1 COMPANY SNAPSHOT 352
17.40.2 SERVICE PORTFOLIO 352
17.40.3 RECENT DEVELOPMENT 353
17.41 QUARNSTOMR & VANG 354
17.41.1 COMPANY SNAPSHOT 354
17.41.2 SOLUTION PORTFOLIO 354
17.41.3 RECENT DEVELOPMENT 355
17.42 SODEXO 356
17.42.1 COMPANY SNAPSHOT 356
17.42.2 REVENUE ANALYSIS 356
17.42.3 SERVICE PORTFOLIO 357
17.42.4 RECENT DEVELOPMENTS 357
17.43 SUNTEC WEB SERVICES PVT. LTD. 358
17.43.1 COMPANY SNAPSHOT 358
17.43.2 SERVICE PORTFOLIO 358
17.43.3 RECENT DEVELOPMENTS 359
17.44 TATA CONSULTANCY SERVICES LIMITED 360
17.44.1 COMPANY SNAPSHOT 360
17.44.2 REVENUE ANALYSIS 360
17.44.3 SERVICE PORTFOLIO 361
17.44.4 RECENT DEVELOPMENTS 361
17.45 TDCX 362
17.45.1 COMPANY SNAPSHOT 362
17.45.2 REVENUE ANALYSIS 363
17.45.3 SERVICE PORTFOLIO 363
17.45.4 RECENT DEVELOPMENTS 364
17.46 TECH MAHINDRA LIMITED. 365
17.46.1 COMPANY SNAPSHOT 365
17.46.2 REVENUE ANALYSIS 365
17.46.3 SERVICE PORTFOLIO 366
17.46.4 RECENT DEVELOPMENTS 366
17.47 TRIA HORA 367
17.47.1 COMPANY SNAPSHOT 367
17.47.2 SERVICE PORTFOLIO 367
17.47.3 RECENT DEVELOPMENT 367
17.48 TRINITER 368
17.48.1 COMPANY SNAPSHOT 368
17.48.2 SERVICE PORTFOLIO 368
17.48.3 RECENT DEVELOPMENT 368
17.49 TTEC 369
17.49.1 COMPANY SNAPSHOT 369
17.49.2 REVENUE ANALYSIS 369
17.49.3 SERVICE PORTFOLIO 370
17.49.4 RECENT DEVELOPMENTS 370
17.50 UNISONO SOLUTIONS GROUP S.L. (ACQUIRED BY INTELICA GROUP) 372
17.50.1 COMPANY SNAPSHOT 372
17.50.2 SERVICE PORTFOLIO 372
17.50.3 RECENT DEVELOPMENT 372
17.51 UNITY COMMUNICATIONS 373
17.51.1 COMPANY SNAPSHOT 373
17.51.2 SERVICE PORTFOLIO 373
17.51.3 RECENT DEVELOPMENTS 373
17.52 WALLNER GROUP 374
17.52.1 COMPANY SNAPSHOT 374
17.52.2 SERVICE PORTFOLIO 374
17.53 WEBHELP 375
17.53.1 COMPANY SNAPSHOT 375
17.53.2 SOLUTION PORTFOLIO 375
17.53.3 RECENT DEVELOPMENTS 376
17.54 WIPRO LIMITED 377
17.54.1 COMPANY SNAPSHOT 377
17.54.2 REVENUE ANALYSIS 377
17.54.3 SERVICE PORTFOLIO 378
17.54.4 RECENT DEVELOPMENTS 379
17.55 WNS (HOLDINGS) LTD. 380
17.55.1 COMPANY SNAPSHOT 380
17.55.2 REVENUE ANALYSIS 381
17.55.3 SOLUTION PORTFOLIO 381
17.55.4 RECENT DEVELOPMENTS 382
17.56 XTERNA 383
17.56.1 COMPANY SNAPSHOT 383
17.56.2 SERVICE PORTFOLIO 383
17.56.3 RECENT DEVELOPMENT 383
18 QUESTIONNAIRE 384
19 RELATED REPORTS 389
- Not Sure / Need Reassuring
- Confirm Content
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Content is provided by our partners and every effort is made to make Market Report details as clear as possible. If you are not sure the exact content you require is included in this study you can Contact us to double check. To do this you can:
Use the ‘? ASK A QUESTION’ below the license / prices and to the right of this box. This will come directly to our team who will work on dealing with your request as soon as possible.
Write to directly on support@scotts-international.com with details. Please include as much information as possible including the name of report or link so our staff will be able to work on you request.
Telephone us directly on 0048 603 394 346 and an experienced member of team will be on hand to answer.
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- Sample Pages
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With the vast majority of our partners we can obtain Sample Pages to support your decision. This is something we can arrange without revealing your personal details.
It is important to note that we will not be able to provide you the exact data or statistics such as Market Size and Forecasts. Sample pages usually confirm the layout or the Categories included in Charts and Graphs, excluding specific data.
To ask for Sample Pages by contact us through ‘? ASK A QUESTION’, support@scotts-international.com, or by telephoning 0048 603 394 346.
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- Check for Alternatives
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Whilst we try to make our online platform as easy to use as possible there is always the possibility that a better alternative has not been found in your search.
To avoid this possibility Contact us through ‘? ASK A QUESTION’, support@scotts-international.com, or by telephoning 0048 603 394 346 and a Senior Team Member can review your requirements and send a list of possibilities with opinions and recommendations.
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- Confirm Content
- Prices / Formats / Delivery
- Prices
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All prices are set by our partners and should be exactly the same as those listed on their own websites. We work on a Revenue share basis ensuring that you never pay more than what is offered elsewhere.
Should you find the price cheaper on another platform we recommend you to Contact us as we should be able to match this price. You can Contact us though through ‘? ASK A QUESTION’, support@scotts-international.com, or by telephoning 0048 603 394 346.
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- Discounts
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As we work in close partnership with our Partners from time to time we can secure discounts and assist with negotiations, this is part of our personalised service to you.
Discounts can sometimes be arranged for speedily placed orders; multiple report purchases or Higher License purchases.
To check if a Discount is possible please Contact our experienced team through ‘? ASK A QUESTION’, support@scotts-international.com, or by telephoning 0048 603 394 346.
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- Available Currencies
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Most Market Reports on our platform are listed in USD or EURO based on the wishes of our Partners. To avoid currency fluctuations and potential price differentiations we do not offer the possibility to change the currency online.
Should you wish to pay in a different currency to that advertised online we do accept payments in USD, EURO, GBP and PLN. The price will be calculated based on the relevant exchange rate taken from our National Bank.
To pay in a different above currency to that advertised online please Contact our team and a quotation will be sent within a couple of hours with payment details.
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- Licenses
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License options vary from Partner to Partner as is usually based on the number of Users that will benefitting from the report. It is very important that License ordered is not breached as this could have potential negative consequences for you individually or your employer.
If you have questions or need confirmation about the specific license we recommend you to Contact us and a detailed explanation will be provided.
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- Global Site License
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The Global Site License is the most comprehensive license available. By selecting this license, the Market Report can be shared with other ‘Allowed Users’ and any other member of staff from the same organisation regardless of geographic location.
It is important to note that this may exclude Parent Companies or Subsidiaries.
If you have questions or need confirmation about the specific license we recommend you to Contact us and a detailed explanation will be provided.
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- Formats
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The most common format is PDF, however in certain circumstances data may be present in Excel format or Online, especially in the case of Database or Directories. In addition, for certain higher license options a CD may also be provided.
If you have questions or need clarification about the specific formats we recommend you to Contact us and a detailed explanation will be provided.
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- Delivery
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Delivery is fulfilled by our partners directly. Once an order has been placed we inform the partner by sharing the delivery email details given in the order process.
Delivery is usually made within 24 hours of an order being placed, however it may take longer should your order be placed prior to the weekend or if otherwise specified on the Market Report details page. Additionally, if details have been not fully completed in the Order process a delay in delivery is possible.
If a delay in delivery is expected you will be informed about it immediately.
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- Shipping Charges
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As most Market Reports are delivered in PDF format we almost never have to add additional Shipping Charges. If, however you are ordering a Higher License service or a specific delivery format (e.g. CD version) charges may apply.
If you are concerned about additional Shipping Charges we recommend you to Contact us to double check.
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- Prices
- Ordering
- By Credit Card
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We work in Partnership with PayU to ensure payments are made securely in a fast and effortless way. PayU is the e-payments division of Naspers.
Naspers operates in over 133 International Markets and ranks 3rd Globally in terms of the number of e-commerce customers served.
For more information on PayU please visit: https://www.payu.pl/en/about-us
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- By Money Transfer
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If you require an invoice prior to payment, this is possible. To ensure a speedy delivery of the Market Report we require all relevant company details and you agree to maximum payment terms of 30 days from receipt of order.
With our regular clients deliver of the Market Report can be made prior to receiving payment, however in some circumstances we may ask for payment to be received before arranging for the Market Report to be delivered.
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- By Credit Card
- Security
- Website security
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We have specifically partnered with leading International companies to protect your privacy by using different technologies and processes to ensure security.
Everything submitted to Scotts International is encrypted via SSL (Secure Socket Layer) and all personal information provided to Scotts International is stored on computer systems with limited access in controlled environments.
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- Credit Card Security
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We partner with PayU (https://www.payu.pl/en/about-us) to ensure all credit card payments are made securely in a fast and effortless way.
PayU offers 250+ various payment channels and eWallet services across 4 continents allowing buyers to pay electronically, whether on a computer or a mobile device.
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- Website security