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Japan Insurance BPO Market By Type (Policy Administration, Asset Management, Finance and Accounting Services, Customer Care Services, Marketing, Others), By Enterprise Size (Large Enterprises, Small and Medium-sized Enterprises), By Application (Life Insurance, Non-Life Insurance): Opportunity Analysis and Industry Forecast, 2023-2032
Market Report I 2023-04-01 I 82 Pages I Allied Market Research
In Japan, Customer expectations in the insurance sector are evolving, and policyholders now demand personalized, convenient, and efficient services. Insurance BPO providers are responding to this trend by offering customer-centric solutions. They leverage data analytics and customer relationship management (CRM) tools to provide tailored services, enhance customer engagement, and improve retention rates. Outsourcing helps in reducing operational costs, overcoming economic uncertainties, and providing a strong foundation for expansion and growth. The Japan Insurance Business Process Outsourcing (BPO) Market report provides a holistic evaluation of the market. The report offers a comprehensive analysis of key segments, trends, drivers, restraints, competitive landscape, and factors that are playing a substantial role in the market.
This focus on customer-centric solutions helps insurance companies remain competitive in the market. in addition, increased adoption of technology and focus on regulatory compliances are also aiding the market growth.
However, the conservative nature of the insurance industry is the restraint for the insurance BPO market in Japan. Japan's insurance sector is known for its long-established traditional practices and cautious approach toward adopting new technologies and outsourcing services. This conservative mindset can pose a challenge for insurance BPO providers looking to expand their presence in the Japanese market. Convincing insurance companies to outsource their processes and trust external vendors with sensitive customer data may require extensive efforts to build trust, demonstrate the benefits of outsourcing, and address any security concerns. The need for thorough communication and education about the advantages and success stories of insurance BPO will be crucial to overcoming this restraint.
On the contrary, an opportunity for the insurance BPO market in Japan lies in the country's aging population and the subsequent demand for insurance services. Japan has one of the oldest populations in the world, with a significant proportion of elderly individuals requiring insurance coverage and assistance. This demographic trend creates a growing need for efficient and cost-effective insurance processes, such as claims processing, policy administration, and customer support. Insurance BPO providers can capitalize on this opportunity by offering tailored solutions that cater to the specific requirements of the aging population. By leveraging technology, automation, and specialized expertise, BPO firms can help insurance companies streamline their operations, enhance customer service, and manage the increasing volume of insurance-related tasks efficiently.
The demand for insurance BPO services in Japan is expected to rise as insurers seek ways to address the needs of the aging population while maintaining operational efficiency.
The insurance BPO market is segmented based on type, enterprise size and application. By type segment is classified into asset management, policy administration, finance and accounting services, customer care services, market and others. By enterprise size the market is bifurcated into large enterprise size and small and medium-sized enterprises. On the basis of application, the insurance BPO market is categorized into life insurance and non-life insurance market. And key players covered in this research study are Cognizant, Infosys, Xerox, DXC Technology, Wipro, Genpact, CGI Group, HCL Technologies, Capgemini, and Accenture.
The report focuses on growth prospects, restraints, and analysis of the Japan Insurance BPO market trend. The study provides Porter's five forces analysis to understand the impact of various factors, such as the bargaining power of suppliers, competitive intensity of competitors, the threat of new entrants, the threat of substitutes, and the bargaining power of buyers on the Japan Insurance BPO market share.
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-Detailed analysis of the japan insurance bpo market segmentation assists to determine the prevailing market opportunities.
-Identify key investment pockets for various offerings in the market.
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Key Market Segments
By Type
- Asset Management
- Finance and Accounting Services
- Customer Care Services
- Marketing
- Others
- Policy Administration
By Enterprise Size
- Large Enterprises
- Small and Medium-sized Enterprises
By Application
- Life Insurance
- Non-Life Insurance
- Key Market Players
- NTT Data Corporation
- Fujitsu Ltd.
- Accenture Japan Ltd.
- Hitachi Solutions Ltd.
- Concentrix Japan Corporation
- Capgemini Japan Ltd.
- Wipro Ltd.
- CGI Japan Corporation
- HCL Technologies Ltd.
- Infosys Ltd.
CHAPTER 1: INTRODUCTION
1.1. Report Description
1.2. Key Market Segments
1.3. Key Benefits to the Stakeholders
1.4. Research Methodology
1.4.1. Primary Research
1.4.2. Secondary Research
1.4.3. Analyst Tools and Models
CHAPTER 2: EXECUTIVE SUMMARY
2.1. CXO Perspective
CHAPTER 3: MARKET OVERVIEW
3.1. Market Definition and Scope
3.2. Key Findings
3.2.1. Top Impacting Factors
3.2.2. Top Investment Pockets
3.3. Porter's Five Forces Analysis
3.4. Market Dynamics
3.4.1. Drivers
3.4.2. Restraints
3.4.3. Opportunities
3.5. COVID-19 Impact Analysis on the market
CHAPTER 4: JAPAN INSURANCE BPO MARKET, BY TYPE
4.1. Overview
4.1.1. Market Size and Forecast, By Type
4.2. Policy Administration
4.3. Asset Management
4.4. Finance and Accounting Services
4.5. Customer Care Services
4.6. Marketing
4.7. Others
CHAPTER 5: JAPAN INSURANCE BPO MARKET, BY ENTERPRISE SIZE
5.1. Overview
5.1.1. Market Size and Forecast, By Enterprise Size
5.2. Large Enterprises
5.3. Small and Medium-sized Enterprises
CHAPTER 6: JAPAN INSURANCE BPO MARKET, BY APPLICATION
6.1. Overview
6.1.1. Market Size and Forecast, By Application
6.2. Life Insurance
6.3. Non-Life Insurance
CHAPTER 7: COMPETITIVE LANDSCAPE
7.1. Introduction
7.2. Top winning strategies
7.3. Product Mapping of Top 10 Player
7.4. Competitive Dashboard
7.5. Competitive Heatmap
7.6. Top player positioning, 2022
CHAPTER 8: COMPANY PROFILES
8.1. NTT Data Corporation
8.1.1. Company overview
8.1.2. Key Executives
8.1.3. Company snapshot
8.1.4. Operating business segments
8.1.5. Product portfolio
8.1.6. Business performance
8.1.7. Key strategic moves and developments
8.2. Fujitsu Ltd.
8.2.1. Company overview
8.2.2. Key Executives
8.2.3. Company snapshot
8.2.4. Operating business segments
8.2.5. Product portfolio
8.2.6. Business performance
8.2.7. Key strategic moves and developments
8.3. Accenture Japan Ltd.
8.3.1. Company overview
8.3.2. Key Executives
8.3.3. Company snapshot
8.3.4. Operating business segments
8.3.5. Product portfolio
8.3.6. Business performance
8.3.7. Key strategic moves and developments
8.4. Hitachi Solutions Ltd.
8.4.1. Company overview
8.4.2. Key Executives
8.4.3. Company snapshot
8.4.4. Operating business segments
8.4.5. Product portfolio
8.4.6. Business performance
8.4.7. Key strategic moves and developments
8.5. Concentrix Japan Corporation
8.5.1. Company overview
8.5.2. Key Executives
8.5.3. Company snapshot
8.5.4. Operating business segments
8.5.5. Product portfolio
8.5.6. Business performance
8.5.7. Key strategic moves and developments
8.6. Capgemini Japan Ltd.
8.6.1. Company overview
8.6.2. Key Executives
8.6.3. Company snapshot
8.6.4. Operating business segments
8.6.5. Product portfolio
8.6.6. Business performance
8.6.7. Key strategic moves and developments
8.7. Wipro Ltd.
8.7.1. Company overview
8.7.2. Key Executives
8.7.3. Company snapshot
8.7.4. Operating business segments
8.7.5. Product portfolio
8.7.6. Business performance
8.7.7. Key strategic moves and developments
8.8. CGI Japan Corporation
8.8.1. Company overview
8.8.2. Key Executives
8.8.3. Company snapshot
8.8.4. Operating business segments
8.8.5. Product portfolio
8.8.6. Business performance
8.8.7. Key strategic moves and developments
8.9. HCL Technologies Ltd.
8.9.1. Company overview
8.9.2. Key Executives
8.9.3. Company snapshot
8.9.4. Operating business segments
8.9.5. Product portfolio
8.9.6. Business performance
8.9.7. Key strategic moves and developments
8.10. Infosys Ltd.
8.10.1. Company overview
8.10.2. Key Executives
8.10.3. Company snapshot
8.10.4. Operating business segments
8.10.5. Product portfolio
8.10.6. Business performance
8.10.7. Key strategic moves and developments
LIST OF TABLES
TABLE 01. JAPAN INSURANCE BPO MARKET, BY TYPE, 2022-2032 ($MILLION)
TABLE 02. JAPAN INSURANCE BPO MARKET, BY ENTERPRISE SIZE, 2022-2032 ($MILLION)
TABLE 03. JAPAN INSURANCE BPO MARKET, BY APPLICATION, 2022-2032 ($MILLION)
TABLE 04. NTT DATA CORPORATION: KEY EXECUTIVES
TABLE 05. NTT DATA CORPORATION: COMPANY SNAPSHOT
TABLE 06. NTT DATA CORPORATION: OPERATING SEGMENTS
TABLE 07. NTT DATA CORPORATION: PRODUCT PORTFOLIO
TABLE 08. NTT DATA CORPORATION: KEY STRATERGIES
TABLE 09. FUJITSU LTD.: KEY EXECUTIVES
TABLE 10. FUJITSU LTD.: COMPANY SNAPSHOT
TABLE 11. FUJITSU LTD.: OPERATING SEGMENTS
TABLE 12. FUJITSU LTD.: PRODUCT PORTFOLIO
TABLE 13. FUJITSU LTD.: KEY STRATERGIES
TABLE 14. ACCENTURE JAPAN LTD.: KEY EXECUTIVES
TABLE 15. ACCENTURE JAPAN LTD.: COMPANY SNAPSHOT
TABLE 16. ACCENTURE JAPAN LTD.: OPERATING SEGMENTS
TABLE 17. ACCENTURE JAPAN LTD.: PRODUCT PORTFOLIO
TABLE 18. ACCENTURE JAPAN LTD.: KEY STRATERGIES
TABLE 19. HITACHI SOLUTIONS LTD.: KEY EXECUTIVES
TABLE 20. HITACHI SOLUTIONS LTD.: COMPANY SNAPSHOT
TABLE 21. HITACHI SOLUTIONS LTD.: OPERATING SEGMENTS
TABLE 22. HITACHI SOLUTIONS LTD.: PRODUCT PORTFOLIO
TABLE 23. HITACHI SOLUTIONS LTD.: KEY STRATERGIES
TABLE 24. CONCENTRIX JAPAN CORPORATION: KEY EXECUTIVES
TABLE 25. CONCENTRIX JAPAN CORPORATION: COMPANY SNAPSHOT
TABLE 26. CONCENTRIX JAPAN CORPORATION: OPERATING SEGMENTS
TABLE 27. CONCENTRIX JAPAN CORPORATION: PRODUCT PORTFOLIO
TABLE 28. CONCENTRIX JAPAN CORPORATION: KEY STRATERGIES
TABLE 29. CAPGEMINI JAPAN LTD.: KEY EXECUTIVES
TABLE 30. CAPGEMINI JAPAN LTD.: COMPANY SNAPSHOT
TABLE 31. CAPGEMINI JAPAN LTD.: OPERATING SEGMENTS
TABLE 32. CAPGEMINI JAPAN LTD.: PRODUCT PORTFOLIO
TABLE 33. CAPGEMINI JAPAN LTD.: KEY STRATERGIES
TABLE 34. WIPRO LTD.: KEY EXECUTIVES
TABLE 35. WIPRO LTD.: COMPANY SNAPSHOT
TABLE 36. WIPRO LTD.: OPERATING SEGMENTS
TABLE 37. WIPRO LTD.: PRODUCT PORTFOLIO
TABLE 38. WIPRO LTD.: KEY STRATERGIES
TABLE 39. CGI JAPAN CORPORATION: KEY EXECUTIVES
TABLE 40. CGI JAPAN CORPORATION: COMPANY SNAPSHOT
TABLE 41. CGI JAPAN CORPORATION: OPERATING SEGMENTS
TABLE 42. CGI JAPAN CORPORATION: PRODUCT PORTFOLIO
TABLE 43. CGI JAPAN CORPORATION: KEY STRATERGIES
TABLE 44. HCL TECHNOLOGIES LTD.: KEY EXECUTIVES
TABLE 45. HCL TECHNOLOGIES LTD.: COMPANY SNAPSHOT
TABLE 46. HCL TECHNOLOGIES LTD.: OPERATING SEGMENTS
TABLE 47. HCL TECHNOLOGIES LTD.: PRODUCT PORTFOLIO
TABLE 48. HCL TECHNOLOGIES LTD.: KEY STRATERGIES
TABLE 49. INFOSYS LTD.: KEY EXECUTIVES
TABLE 50. INFOSYS LTD.: COMPANY SNAPSHOT
TABLE 51. INFOSYS LTD.: OPERATING SEGMENTS
TABLE 52. INFOSYS LTD.: PRODUCT PORTFOLIO
TABLE 53. INFOSYS LTD.: KEY STRATERGIES
LIST OF FIGURES
FIGURE 01. JAPAN INSURANCE BPO MARKET, 2022-2032
FIGURE 02. SEGMENTATION OF JAPAN INSURANCE BPO MARKET, 2022-2032
FIGURE 03. TOP INVESTMENT POCKETS IN JAPAN INSURANCE BPO MARKET (2023-2032)
FIGURE 04. PORTER FIVE-1
FIGURE 05. PORTER FIVE-2
FIGURE 06. PORTER FIVE-3
FIGURE 07. PORTER FIVE-4
FIGURE 08. PORTER FIVE-5
FIGURE 09. DRIVERS, RESTRAINTS AND OPPORTUNITIES: JAPAN INSURANCE BPO MARKET
FIGURE 10. JAPAN INSURANCE BPO MARKET,BY TYPE, 2022 ($MILLION)
FIGURE 11. JAPAN INSURANCE BPO MARKET,BY ENTERPRISE SIZE, 2022 ($MILLION)
FIGURE 12. JAPAN INSURANCE BPO MARKET,BY APPLICATION, 2022 ($MILLION)
FIGURE 13. TOP WINNING STRATEGIES, BY YEAR
FIGURE 14. TOP WINNING STRATEGIES, BY DEVELOPMENT
FIGURE 15. TOP WINNING STRATEGIES, BY COMPANY
FIGURE 16. PRODUCT MAPPING OF TOP 10 PLAYERS
FIGURE 17. COMPETITIVE DASHBOARD
FIGURE 18. COMPETITIVE HEATMAP: JAPAN INSURANCE BPO MARKET
FIGURE 19. TOP PLAYER POSITIONING, 2022
FIGURE 20. NTT DATA CORPORATION: NET SALES, 2020-2022*($MILLION)
FIGURE 21. NTT DATA CORPORATION: REVENUE SHARE, BY SEGMENT, 2022 (%)
FIGURE 22. NTT DATA CORPORATION: REVENUE SHARE, BY GEOGRAPHY, 2022 (%)
FIGURE 23. FUJITSU LTD.: NET SALES, 2020-2022*($MILLION)
FIGURE 24. FUJITSU LTD.: REVENUE SHARE, BY SEGMENT, 2022 (%)
FIGURE 25. FUJITSU LTD.: REVENUE SHARE, BY GEOGRAPHY, 2022 (%)
FIGURE 26. ACCENTURE JAPAN LTD.: NET SALES, 2020-2022*($MILLION)
FIGURE 27. ACCENTURE JAPAN LTD.: REVENUE SHARE, BY SEGMENT, 2022 (%)
FIGURE 28. ACCENTURE JAPAN LTD.: REVENUE SHARE, BY GEOGRAPHY, 2022 (%)
FIGURE 29. HITACHI SOLUTIONS LTD.: NET SALES, 2020-2022*($MILLION)
FIGURE 30. HITACHI SOLUTIONS LTD.: REVENUE SHARE, BY SEGMENT, 2022 (%)
FIGURE 31. HITACHI SOLUTIONS LTD.: REVENUE SHARE, BY GEOGRAPHY, 2022 (%)
FIGURE 32. CONCENTRIX JAPAN CORPORATION: NET SALES, 2020-2022*($MILLION)
FIGURE 33. CONCENTRIX JAPAN CORPORATION: REVENUE SHARE, BY SEGMENT, 2022 (%)
FIGURE 34. CONCENTRIX JAPAN CORPORATION: REVENUE SHARE, BY GEOGRAPHY, 2022 (%)
FIGURE 35. CAPGEMINI JAPAN LTD.: NET SALES, 2020-2022*($MILLION)
FIGURE 36. CAPGEMINI JAPAN LTD.: REVENUE SHARE, BY SEGMENT, 2022 (%)
FIGURE 37. CAPGEMINI JAPAN LTD.: REVENUE SHARE, BY GEOGRAPHY, 2022 (%)
FIGURE 38. WIPRO LTD.: NET SALES, 2020-2022*($MILLION)
FIGURE 39. WIPRO LTD.: REVENUE SHARE, BY SEGMENT, 2022 (%)
FIGURE 40. WIPRO LTD.: REVENUE SHARE, BY GEOGRAPHY, 2022 (%)
FIGURE 41. CGI JAPAN CORPORATION: NET SALES, 2020-2022*($MILLION)
FIGURE 42. CGI JAPAN CORPORATION: REVENUE SHARE, BY SEGMENT, 2022 (%)
FIGURE 43. CGI JAPAN CORPORATION: REVENUE SHARE, BY GEOGRAPHY, 2022 (%)
FIGURE 44. HCL TECHNOLOGIES LTD.: NET SALES, 2020-2022*($MILLION)
FIGURE 45. HCL TECHNOLOGIES LTD.: REVENUE SHARE, BY SEGMENT, 2022 (%)
FIGURE 46. HCL TECHNOLOGIES LTD.: REVENUE SHARE, BY GEOGRAPHY, 2022 (%)
FIGURE 47. INFOSYS LTD.: NET SALES, 2020-2022*($MILLION)
FIGURE 48. INFOSYS LTD.: REVENUE SHARE, BY SEGMENT, 2022 (%)
FIGURE 49. INFOSYS LTD.: REVENUE SHARE, BY GEOGRAPHY, 2022 (%)
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