Report

1 INTRODUCTION 29
1.1 STUDY OBJECTIVES 29
1.2 MARKET DEFINITION 29
1.2.1 LIFE SCIENCE SERVICE DEFINITION 30
1.2.2 PAYER SERVICE DEFINITION 30
1.2.3 PROVIDER SERVICE DEFINITION 32
1.2.4 INCLUSIONS & EXCLUSIONS 32
1.3 MARKET SCOPE 34
1.3.1 MARKETS COVERED 34
1.3.2 YEARS CONSIDERED 35
1.3.3 CURRENCY CONSIDERED 35
1.4 STAKEHOLDERS 36
2 RESEARCH METHODOLOGY 37
2.1 RESEARCH APPROACH 37
2.1.1 SECONDARY RESEARCH 38
2.1.1.1 Key data from secondary sources 39
2.1.2 PRIMARY DATA 39
2.1.2.1 Key data from primary sources 41
2.1.2.2 Key industry insights 41
2.2 MARKET SIZE ESTIMATION 42
2.3 MARKET BREAKDOWN AND DATA TRIANGULATION 47
2.4 STUDY ASSUMPTIONS 48
2.5 RESEARCH LIMITATIONS 48
2.5.1 METHODOLOGY-RELATED LIMITATIONS 48
2.5.2 SCOPE-RELATED LIMITATIONS 48
2.6 RISK ASSESSMENT 49
3 EXECUTIVE SUMMARY 50
4 PREMIUM INSIGHTS 54
4.1 ATTRACTIVE OPPORTUNITIES FOR PLAYERS IN HEALTHCARE BPO MARKET 54
4.2 ASIA PACIFIC: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE AND COUNTRY 55
4.3 HEALTHCARE BPO MARKET: REGIONAL GROWTH OPPORTUNITIES 56
4.4 REGIONAL MIX: HEALTHCARE BPO MARKET 56
4.5 HEALTHCARE BPO NOTEBOOK MARKET: EMERGING VS. DEVELOPED ECONOMIES 57
?
5 MARKET OVERVIEW 58
5.1 INTRODUCTION 58
5.2 MARKET DYNAMICS 58
5.2.1 DRIVERS 59
5.2.1.1 Shift to ICD-10 coding standards and upcoming ICD-11 standard 59
5.2.1.2 Pressure to reduce rising healthcare costs 60
5.2.1.3 Loss of revenue due to billing errors 60
5.2.1.4 Demand for niche services 61
5.2.1.5 Need for structured processes and documentation 62
5.2.1.6 Lack of in-house expertise in end-use segments 62
5.2.1.7 Growing outsourcing in pharma and biopharma industries 62
5.2.2 RESTRAINTS 63
5.2.2.1 Hidden outsourcing costs 63
5.2.2.2 Concerns related to losing visibility and control
over business process 64
5.2.3 OPPORTUNITIES 64
5.2.3.1 Advanced data analytics 64
5.2.3.2 Growing adoption of artificial intelligence-based tools for
drug discovery 65
5.2.4 CHALLENGES 66
5.2.4.1 Limitations in data capturing process in Medicaid services 66
5.2.4.2 Data security concerns 66
5.3 OUTSOURCING APPROACHES 68
5.3.1 BUNDLED SERVICES 68
5.3.2 FEE FOR SERVICE 68
5.3.3 FLEXIBLE CONTRACTS 68
5.3.4 BEST-SHORE 68
5.4 OUTSOURCING MODELS 69
5.4.1 MULTI-SOURCING 69
5.4.2 CAPTIVE CENTER 69
5.4.3 HYBRID DELIVERY MODEL 70
5.4.4 PREFERRED PROVIDER 70
5.4.5 STRATEGIC PARTNERSHIP 71
5.4.6 GLOBAL DELIVERY MODEL 71
5.5 INDUSTRY TRENDS 72
5.5.1 DIGITAL TRANSFORMATION 72
5.5.2 RISE IN TELEHEALTH AND REMOTE SERVICES 72
5.5.3 FOCUS ON REVENUE CYCLE MANAGEMENT (RCM) 73
5.6 TECHNOLOGY ANALYSIS 73
5.6.1 KEY TECHNOLOGIES 73
5.6.1.1 Artificial intelligence and machine learning 73
5.6.1.2 Robotic process automation 74
5.6.1.3 Cloud computing 74
5.6.2 COMPLEMENTARY TECHNOLOGIES 74
5.6.2.1 Wearable devices and remote monitoring tools 74
5.6.2.2 Augmented reality and virtual reality 75
5.6.2.3 Data analytics and business intelligence 75
5.6.3 ADJACENT TECHNOLOGIES 75
5.6.3.1 Natural language processing (NLP) 75
5.6.3.2 Internet of medical things 76
5.6.3.3 Blockchain 76
5.7 SUPPLY CHAIN ANALYSIS 76
5.8 PORTER'S FIVE FORCE ANALYSIS 78
5.8.1 THREAT OF NEW ENTRANTS 79
5.8.2 THREAT OF SUBSTITUTES 79
5.8.3 BARGAINING POWER OF SUPPLIERS 79
5.8.4 BARGAINING POWER OF BUYERS 79
5.8.5 INTENSITY OF COMPETITIVE RIVALRY 80
5.9 REGULATORY LANDSCAPE 80
5.9.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 81
5.9.2 REGULATORY ANALYSIS 83
5.9.2.1 North America 83
5.9.2.2 Europe 84
5.9.2.3 Asia Pacific 85
5.9.2.4 Middle East & Africa 85
5.9.2.5 Latin America 86
5.10 PATENT ANALYSIS 86
5.10.1 PATENT PUBLICATION TRENDS 86
5.10.2 INSIGHTS: JURISDICTION AND TOP APPLICANT ANALYSIS 87
5.11 PRICING ANALYSIS 89
5.11.1 INDICATIVE PRICE FOR HEALTHCARE BPO, BY SERVICE TYPE (2024) 90
5.11.2 INDICATIVE PRICE FOR HEALTHCARE BPO, BY REGION (QUALITATIVE) 90
5.12 KEY CONFERENCES AND EVENTS 91
5.13 KEY STAKEHOLDERS AND BUYING CRITERIA 92
5.13.1 KEY STAKEHOLDERS IN BUYING PROCESS 92
5.13.2 BUYING CRITERIA 93
5.14 END-USER ANALYSIS 93
5.14.1 UNMET NEEDS 93
5.14.2 END-USER EXPECTATIONS 94
5.15 ECOSYSTEM ANALYSIS 96
5.16 CASE STUDY ANALYSIS 98
5.16.1 CASE STUDY 1 98
5.16.2 CASE STUDY 2 99
5.16.3 CASE STUDY 3 100
5.17 INVESTMENT & FUNDING SCENARIO 100
5.18 IMPACT OF 2025 US TARIFF - OVERVIEW 101
5.18.1 INTRODUCTION 101
5.18.2 KEY TARIFF RATES 101
5.18.3 PRICE IMPACT ANALYSIS 102
5.18.4 IMPACT ON COUNTRY/REGION 102
5.18.4.1 The US 102
5.18.4.2 Europe 103
5.18.4.3 Asia Pacific 103
5.18.5 IMPACT ON END-USE INDUSTRIES 104
6 HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE 105
6.1 INTRODUCTION 106
6.2 MANUFACTURING 106
6.2.1 INCREASING NEED TO REDUCE OVERALL OPERATIONAL COSTS
TO DRIVE MARKET 106
6.3 RESEARCH & DEVELOPMENT 108
6.3.1 INCREASING DEMAND FOR SPECIALIZED R&D SERVICE
PROVIDERS TO DRIVE MARKET GROWTH 108
6.4 NON-CLINICAL SERVICES 109
6.4.1 INCREASING NEED FOR ADMINISTRATIVE EFFICIENCY TO DRIVE MARKET 109
6.4.2 SALES & MARKETING SERVICES 111
6.4.2.1 Rising demand for strategic marketing and customer engagement to drive market 111
6.4.2.2 Analytics 112
6.4.2.2.1 Improved customer-facing functions and minimized risks to drive market 112
6.4.2.3 Marketing 113
6.4.2.3.1 Increasing focus on core functionalities to drive market 113
6.4.2.4 Research 114
6.4.2.4.1 Increasing focus on outsourcing research activities to drive market 114
6.4.2.5 Forecasting 115
6.4.2.5.1 Rapid technological advancements and shifts in consumer to drive market 115
6.4.2.6 Performance reporting 116
6.4.2.6.1 Availability of specialized vendors to drive market 116
6.4.3 SUPPLY CHAIN MANAGEMENT & LOGISTICS 117
6.4.3.1 COST-EFFECTIVE AND INNOVATIVE SUPPLY CHAIN SOLUTIONS TO DRIVE MARKET 117
6.4.4 OTHER NON-CLINICAL SERVICES 118
?
7 HEALTHCARE BPO MARKET, BY PAYER SERVICE 120
7.1 INTRODUCTION 121
7.2 CLAIMS MANAGEMENT SERVICES 122
7.2.1 INCREASING NEED FOR EFFICIENT, ACCURATE, AND COST-EFFECTIVE CLAIMS MANAGEMENT TO DRIVE MARKET 122
7.2.2 CLAIMS ADJUDICATION SERVICES 123
7.2.2.1 Scalability and flexibility to drive market 123
7.2.3 CLAIMS SETTLEMENT SERVICES 124
7.2.3.1 Streamlined settlement processes to drive market 124
7.2.4 INFORMATION MANAGEMENT SERVICES 125
7.2.4.1 Increasing need for specialized expertise to drive market 125
7.2.5 CLAIMS REPRICING 126
7.2.5.1 Reduced costs and enhanced service quality to drive market 126
7.2.6 CLAIMS INVESTIGATION SERVICES 127
7.2.6.1 Enhanced fraud detection and recovery to drive market 127
7.2.7 CLAIMS INDEXING SERVICES 128
7.2.7.1 Risk mitigation and compliance to drive market 128
7.2.8 FRAUD DETECTION & MANAGEMENT SERVICES 129
7.2.8.1 Increasing demand for social network analytics to drive market 129
7.3 INTEGRATED FRONT-END SERVICE & BACK-OFFICE OPERATIONS 130
7.3.1 REDUCTION IN OVERHEAD EXPENSES AND IMPROVED EFFICIENCY TO DRIVE MARKET 130
7.4 MEMBER MANAGEMENT 132
7.4.1 COST-EFFECTIVENESS AND OPERATIONAL EFFICIENCY TO DRIVE MARKET 132
7.5 PRODUCT DEVELOPMENT & BUSINESS ACQUISITION (PDBA) 133
7.5.1 INCREASING FOCUS ON CUSTOMER ENGAGEMENT AND RETENTION TO DRIVE MARKET 133
7.6 PROVIDER MANAGEMENT 134
7.6.1 IMPROVEMENT IN CLAIMS AUTO-ADJUDICATION RATES TO DRIVE MARKET 134
7.7 CARE MANAGEMENT 136
7.7.1 GROWING EMPHASIS ON PATIENT SATISFACTION AND OUTCOMES TO DRIVE MARKET 136
7.8 BILLING & ACCOUNTS MANAGEMENT SERVICES 137
7.8.1 ENHANCED BILLING ACCURACY AND EFFICIENCY TO DRIVE MARKET 137
7.9 HR SERVICES 138
7.9.1 INCREASING NEED FOR TALENT MANAGEMENT AND WORKFORCE ANALYTICS TO DRIVE MARKET 138
?
8 HEALTHCARE BPO MARKET, BY PROVIDER SERVICE 140
8.1 INTRODUCTION 141
8.2 REVENUE CYCLE MANAGEMENT 141
8.2.1 INCREASING OUTSOURCING OF MEDICAL BILLING AND MEDICAL CODING TO DRIVE MARKET 141
8.3 PATIENT ENROLMENT 143
8.3.1 INCREASED CLAIM DENIALS AND PAYMENT DELAYS TO DRIVE MARKET 143
8.4 PATIENT CARE 144
8.4.1 INCREASING NEED FOR EFFICIENT MANAGEMENT OF PATIENT INTERACTIONS AND CARE COORDINATION TO DRIVE MARKET 144
8.4.2 MEDICAL TRANSCRIPTION 146
8.4.2.1 Enhanced efficiency and productivity to drive market 146
8.4.3 DEVICE MONITORING 147
8.4.3.1 Increasing adoption of predictive analytics to drive market 147
8.4.4 MEDICAL IMAGING 147
8.4.4.1 Increasing need for advanced medical treatments to drive market 147
8.5 OTHER PROVIDER SERVICES 148
9 HEALTHCARE BPO MARKET, BY REGION 150
9.1 INTRODUCTION 151
9.2 NORTH AMERICA 151
9.2.1 MACROECONOMIC OUTLOOK FOR NORTH AMERICA 153
9.2.2 US 157
9.2.2.1 Increasing healthcare expenditure support market growth in US 157
9.2.3 CANADA 160
9.2.3.1 Need for healthcare cost containment and financial management of healthcare organizations to support market growth 160
9.2.4 EUROPE 163
9.2.4.1 Need to reduce incidence of healthcare fraud to drive market growth 163
9.2.5 MACROECONOMIC OUTLOOK FOR EUROPE 164
9.2.6 GERMANY 168
9.2.6.1 Increasing patient volume to boost adoption of RCM services 168
9.2.7 FRANCE 171
9.2.7.1 Government investments to increase demand for effective healthcare BPO services 171
9.2.8 UK 174
9.2.8.1 Integration of advanced technology to boost demand for healthcare provider BPO services 174
9.2.9 ITALY 177
9.2.9.1 Government-supported digital transformation to drive market 177
9.2.10 SPAIN 180
9.2.10.1 IT infrastructural improvements to boost market 180
9.2.11 REST OF EUROPE 183
9.3 ASIA PACIFIC 187
9.3.1 MACROECONOMIC OUTLOOK FOR ASIA PACIFIC 188
9.3.2 JAPAN 192
9.3.2.1 Government mandates to boost adoption of RCM solutions 192
9.3.3 CHINA 195
9.3.3.1 Digitalization and improving infrastructure to support market growth 195
9.3.4 INDIA 199
9.3.4.1 Growing patient pool to support market growth 199
9.3.5 REST OF ASIA PACIFIC 202
9.4 LATIN AMERICA 205
9.4.1 MACROECONOMIC OUTLOOK FOR LATIN AMERICA 206
9.4.2 BRAZIL 209
9.4.2.1 Brazil to dominate Latin American healthcare BPO market 209
9.4.3 MEXICO 213
9.4.3.1 Rising healthcare costs to boost market growth 213
9.4.4 REST OF LATIN AMERICA 216
9.5 MIDDLE EAST & AFRICA 219
9.5.1 INCREASING INVESTMENTS IN MODERNIZING HEALTHCARE SYSTEMS TO BOOST MARKET GROWTH 219
9.5.2 MACROECONOMIC OUTLOOK FOR MIDDLE EAST & AFRICA 219
9.5.3 GCC COUNTRIES 223
9.5.3.1 Healthcare sector expansion and strategic investments to drive market 223
9.5.4 REST OF MIDDLE EAST & AFRICA 226
10 COMPETITIVE LANDSCAPE 230
10.1 OVERVIEW 230
10.2 KEY PLAYER STRATEGIES/RIGHT TO WIN 230
10.2.1 OVERVIEW OF STRATEGIES ADOPTED BY KEY PLAYERS IN HEALTHCARE BPO MARKET 231
10.3 REVENUE ANALYSIS, 2020-2024 233
10.4 MARKET SHARE ANALYSIS 234
10.5 COMPANY EVALUATION MATRIX: KEY PLAYERS, 2024 236
10.5.1 STARS 237
10.5.2 EMERGING LEADERS 237
10.5.3 PERVASIVE PLAYERS 237
10.5.4 PARTICIPANTS 237
10.5.5 COMPANY FOOTPRINT: KEY PLAYERS, 2024 239
10.5.5.1 Region footprint 240
10.5.5.2 Provider service footprint 241
10.5.5.3 Payer service footprint 242
10.5.5.4 Life science service footprint 243
?
10.6 COMPANY EVALUATION MATRIX: START-UPS/SMES, 2024 244
10.6.1 PROGRESSIVE COMPANIES 244
10.6.2 DYNAMIC COMPANIES 244
10.6.3 RESPONSIVE COMPANIES 244
10.6.4 STARTING BLOCKS 244
10.6.5 COMPETITIVE BENCHMARKING 246
10.6.5.1 Detailed list of key start-ups/SMEs 246
10.6.5.2 Competitive benchmarking of key start-ups/SMEs 246
10.7 COMPANY VALUATION & FINANCIAL METRICS 247
10.8 BRAND/PRODUCT COMPARISON ANALYSIS 248
10.9 COMPETITIVE SCENARIO 249
10.9.1 DEALS 249
10.9.2 EXPANSIONS 256
10.9.3 OTHER DEVELOPMENTS 257
11 COMPANY PROFILES 258
11.1 KEY PLAYERS 258
11.1.1 ACCENTURE PLC 258
11.1.1.1 Business overview 258
11.1.1.2 Services offered 259
11.1.1.3 Recent developments 260
11.1.1.3.1 Deals 260
11.1.1.4 MnM view 261
11.1.1.4.1 Right to win 261
11.1.1.4.2 Strategic choices 262
11.1.1.4.3 Weaknesses & competitive threats 262
11.1.2 COGNIZANT TECHNOLOGY SOLUTIONS CORPORATION 263
11.1.2.1 Business overview 263
11.1.2.2 Services offered 264
11.1.2.3 Recent developments 266
11.1.2.3.1 Deals 266
11.1.2.4 MnM view 267
11.1.2.4.1 Right to win 267
11.1.2.4.2 Strategic choices 267
11.1.2.4.3 Weaknesses & competitive threats 268
11.1.3 TATA CONSULTING SERVICES LIMITED 269
11.1.3.1 Business overview 269
11.1.3.2 Services offered 270
11.1.3.3 Recent developments 271
11.1.3.3.1 Deals 271
11.1.3.3.2 Other developments 272
11.1.3.4 MnM view 272
11.1.3.4.1 Right to win 272
11.1.3.4.2 Strategic choices 273
11.1.3.4.3 Weaknesses & competitive threats 273
11.1.4 WNS (HOLDINGS) LIMITED 274
11.1.4.1 Business overview 274
11.1.4.2 Services offered 275
11.1.4.3 Recent developments 276
11.1.4.3.1 Deals 276
11.1.4.3.2 Expansions 277
11.1.4.3.3 Other developments 277
11.1.4.4 MnM view 277
11.1.4.4.1 Right to win 277
11.1.4.4.2 Strategic choices 278
11.1.4.4.3 Weaknesses & competitive threats 278
11.1.5 NTT DATA 279
11.1.5.1 Business overview 279
11.1.5.2 Services offered 280
11.1.5.3 Recent developments 281
11.1.5.3.1 Deals 281
11.1.5.3.2 Expansions 281
11.1.5.4 MnM view 282
11.1.5.4.1 Right to win 282
11.1.5.4.2 Strategic choices 282
11.1.5.4.3 Weaknesses & competitive threats 282
11.1.6 CONDUENT INCORPORATED 283
11.1.6.1 Business overview 283
11.1.6.2 Services offered 284
11.1.6.3 Recent developments 285
11.1.6.3.1 Deals 285
11.1.7 IQVIA HOLDINGS INC. 286
11.1.7.1 Business overview 286
11.1.7.2 Services offered 287
11.1.7.3 Recent developments 288
11.1.7.3.1 Deals 288
11.1.7.3.2 Other developments 288
11.1.8 MPHASIS 289
11.1.8.1 Business overview 289
11.1.8.2 Services offered 290
11.1.8.3 Recent developments 291
11.1.8.3.1 Deals 291
11.1.8.3.2 Expansions 292
11.1.8.3.3 Other developments 292
11.1.9 GENPACT LIMITED 293
11.1.9.1 Business overview 293
11.1.9.2 Services offered 294
11.1.9.3 Recent developments 295
11.1.9.3.1 Deals 295
11.1.9.3.2 Expansions 296
11.1.10 WIPRO LIMITED 297
11.1.10.1 Business overview 297
11.1.10.2 Services offered 298
11.1.10.3 Recent developments 300
11.1.10.3.1 Deals 300
11.1.10.3.2 Other developments 300
11.1.11 INFOSYS BPM 301
11.1.11.1 Business overview 301
11.1.11.2 Services offered 303
11.1.12 FIRSTSOURCE SOLUTIONS LIMITED 304
11.1.12.1 Business overview 304
11.1.12.2 Services offered 306
11.1.12.3 Recent developments 306
11.1.12.3.1 Deals 306
11.1.12.3.2 Expansions 307
11.1.13 INTERNATIONAL BUSINESS MACHINES CORPORATION 308
11.1.13.1 Business overview 308
11.1.13.2 Services offered 309
11.1.13.3 Recent developments 310
11.1.13.3.1 Other developments 310
11.1.14 GEBBS 311
11.1.14.1 Business overview 311
11.1.14.2 Services offered 311
11.1.14.3 Recent developments 312
11.1.14.3.1 Deals 312
11.1.15 CAPGEMINI SE 313
11.1.15.1 Business overview 313
11.1.15.2 Services offered 314
11.1.16 UNITEDHEALTH GROUP INCORPORATED 315
11.1.16.1 Business overview 315
11.1.16.2 Services offered 316
11.1.17 HCL TECHNOLOGIES LIMITED 318
11.1.17.1 Business overview 318
11.1.17.2 Services offered 319
11.1.17.3 Recent developments 320
11.1.17.3.1 Deals 320
11.1.18 PAREXEL INTERNATIONAL (MA) CORPORATION 321
11.1.18.1 Business overview 321
11.1.18.2 Services offered 321
11.1.18.3 Recent developments 323
11.1.18.3.1 Deals 323
11.1.19 SUTHERLAND 324
11.1.19.1 Business overview 324
11.1.19.2 Services offered 325
11.1.20 OMEGA HEALTHCARE MANAGEMENT SERVICES 326
11.1.20.1 Business overview 326
11.1.20.2 Services offered 327
11.1.20.2.1 Other developments 328
11.2 OTHER PLAYERS 329
11.2.1 1840 & COMPANY 329
11.2.2 INVENSIS TECHNOLOGIES PVT LTD 330
11.2.3 ACCESS HEALTHCARE 331
11.2.4 VEE HEALTHTEK, INC. 332
11.2.5 AGS HEALTH 333
12 APPENDIX 334
12.1 DISCUSSION GUIDE 334
12.2 KNOWLEDGESTORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL 338
12.3 CUSTOMIZATION OPTIONS 340
12.4 RELATED REPORTS 340
12.5 AUTHOR DETAILS 341

TABLE 1 USD CONVERSION RATES 35
TABLE 2 RISK ASSESSMENT: HEALTHCARE BPO MARKET 49
TABLE 3 HEALTHCARE BPO MARKET: IMPACT ANALYSIS 59
TABLE 4 HEALTHCARE BPO MARKET: PORTER'S FIVE FORCES ANALYSIS 78
TABLE 5 NORTH AMERICA: REGULATORY BODIES, GOVERNMENT AGENCIES,
AND OTHER ORGANIZATIONS 81
TABLE 6 EUROPE: REGULATORY BODIES, GOVERNMENT AGENCIES,
AND OTHER ORGANIZATIONS 81
TABLE 7 ASIA PACIFIC: REGULATORY BODIES, GOVERNMENT AGENCIES,
AND OTHER ORGANIZATIONS 82
TABLE 8 LATIN AMERICA: REGULATORY BODIES, GOVERNMENT AGENCIES,
AND OTHER ORGANIZATIONS 82
TABLE 9 MIDDLE EAST & AFRICA: REGULATORY BODIES, GOVERNMENT AGENCIES,
AND OTHER ORGANIZATIONS 83
TABLE 10 LIST OF PATENTS IN HEALTHCARE BPO MARKET, 2014-2024 88
TABLE 11 INDICATIVE PRICE FOR HEALTHCARE BPO, BY SERVICE TYPE 90
TABLE 12 HEALTHCARE BPO MARKET: KEY CONFERENCES AND EVENTS, 2025-2026 91
TABLE 13 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR HEALTHCARE
BPO SERVICES 92
TABLE 14 KEY BUYING CRITERIA FOR HEALTHCARE BPO SERVICES 93
TABLE 15 HEALTHCARE BPO MARKET: UNMET NEEDS 94
TABLE 16 HEALTHCARE BPO MARKET: END USERS' EXPECTATIONS 95
TABLE 17 HEALTHCARE BPO MARKET: ROLE IN ECOSYSTEM 97
TABLE 18 US ADJUSTED RECIPROCAL TARIFF RATES 101
TABLE 19 HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE,
2023-2030 (USD MILLION) 106
TABLE 20 KEY PLAYERS PROVIDING MANUFACTURING SERVICES 107
TABLE 21 HEALTHCARE BPO MARKET FOR MANUFACTURING, BY REGION,
2023-2030 (USD MILLION) 107
TABLE 22 KEY PLAYERS PROVIDING RESEARCH & DEVELOPMENT 108
TABLE 23 HEALTHCARE BPO MARKET FOR RESEARCH & DEVELOPMENT, BY REGION,
2023-2030 (USD MILLION) 109
TABLE 24 KEY PLAYERS PROVIDING NON-CLINICAL SERVICES 110
TABLE 25 HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY TYPE,
2023-2030 (USD MILLION) 110
TABLE 26 HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY REGION,
2023-2030 (USD MILLION) 111
TABLE 27 HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES, BY TYPE,
2023-2030 (USD MILLION) 112
TABLE 28 HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES, BY REGION, 2023-2030 (USD MILLION) 112
TABLE 29 HEALTHCARE BPO MARKET FOR ANALYTICS, BY REGION,
2023-2030 (USD MILLION) 113
TABLE 30 HEALTHCARE BPO MARKET FOR MARKETING, BY REGION,
2023-2030 (USD MILLION) 114
TABLE 31 HEALTHCARE BPO MARKET FOR RESEARCH, BY REGION,
2023-2030 (USD MILLION) 115
TABLE 32 HEALTHCARE BPO MARKET FOR FORECASTING, BY REGION,
2023-2030 (USD MILLION) 116
TABLE 33 HEALTHCARE BPO MARKET FOR PERFORMANCE REPORTING, BY REGION,
2023-2030 (USD MILLION) 117
TABLE 34 HEALTHCARE BPO MARKET FOR SUPPLY CHAIN MANAGEMENT & LOGISTICS,
BY REGION, 2023-2030 (USD MILLION) 118
TABLE 35 HEALTHCARE BPO MARKET FOR OTHER NON-CLINICAL SERVICES, BY REGION, 2023-2030 (USD MILLION) 119
TABLE 36 HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2023-2030 (USD MILLION) 121
TABLE 37 KEY PLAYERS PROVIDING CLAIM MANAGEMENT SERVICES 122
TABLE 38 HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT, BY TYPE,
2023-2030 (USD MILLION) 122
TABLE 39 HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES, BY REGION, 2023-2030 (USD MILLION) 123
TABLE 40 HEALTHCARE BPO MARKET FOR CLAIMS ADJUDICATION SERVICES, BY REGION, 2023-2030 (USD MILLION) 124
TABLE 41 HEALTHCARE BPO MARKET FOR CLAIMS SETTLEMENT SERVICES, BY REGION, 2023-2030 (USD MILLION) 125
TABLE 42 HEALTHCARE BPO MARKET FOR INFORMATION MANAGEMENT SERVICES,
BY REGION, 2023-2030 (USD MILLION) 126
TABLE 43 HEALTHCARE BPO MARKET FOR CLAIMS REPRICING SERVICES, BY REGION, 2023-2030 (USD MILLION) 127
TABLE 44 HEALTHCARE BPO MARKET FOR CLAIMS INVESTIGATION SERVICES, BY REGION, 2023-2030 (USD MILLION) 128
TABLE 45 HEALTHCARE BPO MARKET FOR CLAIMS INDEXING SERVICES, BY REGION,
2023-2030 (USD MILLION) 129
TABLE 46 HEALTHCARE BPO MARKET FOR FRAUD DETECTION & MANAGEMENT SERVICES, BY REGION, 2023-2030 (USD MILLION) 130
TABLE 47 KEY PLAYERS PROVIDING INTEGRATED FRONT-END SERVICE & BACK-OFFICE OPERATIONS SERVICES 131
TABLE 48 HEALTHCARE BPO MARKET FOR INTEGRATED FRONT-END SERVICE & BACK-OFFICE OPERATIONS, BY REGION 2023-2030 (USD MILLION) 131
TABLE 49 KEY PLAYERS PROVIDING MEMBER MANAGEMENT SERVICES 132
TABLE 50 HEALTHCARE BPO MARKET FOR MEMBER MANAGEMENT, BY REGION,
2023-2030 (USD MILLION) 133
TABLE 51 KEY PLAYERS PROVIDING PRODUCT DEVELOPMENT &
BUSINESS ACQUISITION SERVICES 134
TABLE 52 HEALTHCARE BPO MARKET FOR PRODUCT DEVELOPMENT & BUSINESS ACQUISITION, BY REGION, 2023-2030 (USD MILLION) 134
TABLE 53 KEY PLAYERS PROVIDING PROVIDER MANAGEMENT 135
TABLE 54 HEALTHCARE BPO MARKET FOR PROVIDER MANAGEMENT, BY REGION,
2023-2030 (USD MILLION) 135
TABLE 55 KEY PLAYERS PROVIDING CARE MANAGEMENT SERVICES 136
TABLE 56 HEALTHCARE BPO MARKET FOR CARE MANAGEMENT, BY REGION,
2023-2030 (USD MILLION) 137
TABLE 57 KEY PLAYERS PROVIDING BILLING & ACCOUNTS MANAGEMENT SERVICES 138
TABLE 58 HEALTHCARE BPO MARKET FOR BILLING & ACCOUNTS MANAGEMENT SERVICES, BY REGION, 2023-2030 (USD MILLION) 138
TABLE 59 KEY PLAYERS PROVIDING HR SERVICES 139
TABLE 60 HEALTHCARE BPO MARKET FOR HR SERVICES, BY REGION,
2023-2030 (USD MILLION) 139
TABLE 61 HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2023-2030 (USD MILLION) 141
TABLE 62 KEY PLAYERS PROVIDING REVENUE CYCLE MANAGEMENT SERVICES 142
TABLE 63 HEALTHCARE BPO MARKET FOR REVENUE CYCLE MANAGEMENT, BY REGION, 2023-2030 (USD MILLION) 143
TABLE 64 KEY PLAYERS PROVIDING PATIENT ENROLMENT SERVICE 144
TABLE 65 HEALTHCARE BPO MARKET FOR PATIENT ENROLLMENT, BY REGION,
2023-2030 (USD MILLION) 144
TABLE 66 KEY PLAYERS PROVIDING PATIENT CARE SERVICE 145
TABLE 67 HEALTHCARE BPO MARKET FOR PATIENT CARE, BY TYPE,
2023-2030 (USD MILLION) 145
TABLE 68 HEALTHCARE BPO MARKET FOR PATIENT CARE, BY REGION,
2023-2030 (USD MILLION) 145
TABLE 69 HEALTHCARE BPO MARKET FOR MEDICAL TRANSCRIPTION, BY REGION,
2023-2030 (USD MILLION) 146
TABLE 70 HEALTHCARE BPO MARKET FOR DEVICE MONITORING, BY REGION,
2023-2030 (USD MILLION) 147
TABLE 71 HEALTHCARE BPO MARKET FOR MEDICAL IMAGING, BY REGION,
2023-2030 (USD MILLION) 148
TABLE 72 KEY PLAYERS PROVIDING OTHER PROVIDER SERVICES 149
TABLE 73 HEALTHCARE BPO MARKET FOR OTHER PROVIDER SERVICES, BY REGION,
2023-2030 (USD MILLION) 149
TABLE 74 HEALTHCARE BPO MARKET, BY REGION, 2023-2030 (USD MILLION) 151
TABLE 75 NORTH AMERICA: HEALTHCARE BPO MARKET, BY COUNTRY,
2023-2030 (USD MILLION) 154
TABLE 76 NORTH AMERICA: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE,
2023-2030 (USD MILLION) 154
TABLE 77 NORTH AMERICA: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES,
BY TYPE, 2023-2030 (USD MILLION) 154
TABLE 78 NORTH AMERICA: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICE, BY TYPE, 2023-2030 (USD MILLION) 155
TABLE 79 NORTH AMERICA: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2023-2030 (USD MILLION) 155
TABLE 80 NORTH AMERICA: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2023-2030 (USD MILLION) 156
TABLE 81 NORTH AMERICA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2023-2030 (USD MILLION) 156
TABLE 82 NORTH AMERICA: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICES,
BY TYPE, 2023-2030 (USD MILLION) 157
TABLE 83 US: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE,
2023-2030 (USD MILLION) 158
TABLE 84 US: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY TYPE,
2023-2030 (USD MILLION) 158
TABLE 85 US: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES, BY TYPE, 2023-2030 (USD MILLION) 158
TABLE 86 US: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2023-2030 (USD MILLION) 159
TABLE 87 US: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES,
BY TYPE, 2023-2030 (USD MILLION) 159
TABLE 88 US: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2023-2030 (USD MILLION) 160
TABLE 89 US: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICES, BY TYPE,
2023-2030 (USD MILLION) 160
TABLE 90 CANADA: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE,
2023-2030 (USD MILLION) 161
TABLE 91 CANADA: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES,
BY TYPE, 2023-2030 (USD MILLION) 161
TABLE 92 CANADA: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES,
BY TYPE, 2023-2030 (USD MILLION) 161
TABLE 93 CANADA: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2023-2030 (USD MILLION) 162
TABLE 94 CANADA: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES,
BY TYPE, 2023-2030 (USD MILLION) 162
TABLE 95 CANADA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2023-2030 (USD MILLION) 163
TABLE 96 CANADA: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICES, BY TYPE, 2023-2030 (USD MILLION) 163
TABLE 97 EUROPE: HEALTHCARE BPO MARKET, BY COUNTRY, 2023-2030 (USD MILLION) 165
TABLE 98 EUROPE: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE,
2023-2030 (USD MILLION) 165
TABLE 99 EUROPE: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY TYPE, 2023-2030 (USD MILLION) 165
TABLE 100 EUROPE: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES,
BY TYPE, 2023-2030 (USD MILLION) 166
TABLE 101 EUROPE: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2023-2030 (USD MILLION) 166
TABLE 102 EUROPE: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES,
BY TYPE, 2023-2030 (USD MILLION) 167
TABLE 103 EUROPE: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2023-2030 (USD MILLION) 167
TABLE 104 EUROPE: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICES, BY TYPE, 2023-2030 (USD MILLION) 167
TABLE 105 GERMANY: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE,
2023-2030 (USD MILLION) 168
TABLE 106 GERMANY: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES,
BY TYPE, 2023-2030 (USD MILLION) 168
TABLE 107 GERMANY: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES,
BY TYPE, 2023-2030 (USD MILLION) 169
TABLE 108 GERMANY: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2023-2030 (USD MILLION) 169
TABLE 109 GERMANY: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES,
BY TYPE, 2023-2030 (USD MILLION) 170
TABLE 110 GERMANY: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2023-2030 (USD MILLION) 170
TABLE 111 GERMANY: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICES,
BY TYPE, 2023-2030 (USD MILLION) 171
TABLE 112 FRANCE: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE,
2023-2030 (USD MILLION) 172
TABLE 113 FRANCE: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES,
BY TYPE, 2023-2030 (USD MILLION) 172
TABLE 114 FRANCE: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES,
BY TYPE, 2023-2030 (USD MILLION) 172
TABLE 115 FRANCE: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2023-2030 (USD MILLION) 173
TABLE 116 FRANCE: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES,
BY TYPE, 2023-2030 (USD MILLION) 173
TABLE 117 FRANCE: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2023-2030 (USD MILLION) 174
TABLE 118 FRANCE: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICES,
BY TYPE, 2023-2030 (USD MILLION) 174
TABLE 119 UK: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE,
2023-2030 (USD MILLION) 175
TABLE 120 UK: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY TYPE,
2023-2030 (USD MILLION) 175
TABLE 121 UK: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES, BY TYPE, 2023-2030 (USD MILLION) 175
TABLE 122 UK: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2023-2030 (USD MILLION) 176
TABLE 123 UK: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES,
BY TYPE, 2023-2030 (USD MILLION) 176
TABLE 124 UK: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2023-2030 (USD MILLION) 177
TABLE 125 UK: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICES, BY TYPE,
2023-2030 (USD MILLION) 177
TABLE 126 ITALY: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE,
2023-2030 (USD MILLION) 178
TABLE 127 ITALY: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY TYPE,
2023-2030 (USD MILLION) 178
TABLE 128 ITALY: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES,
BY TYPE, 2023-2030 (USD MILLION) 178
TABLE 129 ITALY: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2023-2030 (USD MILLION) 179
TABLE 130 ITALY: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES,
BY TYPE, 2023-2030 (USD MILLION) 179
TABLE 131 ITALY: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2023-2030 (USD MILLION) 180
TABLE 132 ITALY: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICES, BY TYPE,
2023-2030 (USD MILLION) 180
TABLE 133 SPAIN: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE,
2023-2030 (USD MILLION) 181
TABLE 134 SPAIN: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY TYPE,
2023-2030 (USD MILLION) 181
TABLE 135 SPAIN: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES,
BY TYPE, 2023-2030 (USD MILLION) 181
TABLE 136 SPAIN: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2023-2030 (USD MILLION) 182
TABLE 137 SPAIN: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES,
BY TYPE, 2023-2030 (USD MILLION) 182
TABLE 138 SPAIN: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2023-2030 (USD MILLION) 183
TABLE 139 SPAIN: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICES, BY TYPE,
2023-2030 (USD MILLION) 183
TABLE 140 REST OF EUROPE: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE,
2023-2030 (USD MILLION) 184
TABLE 141 REST OF EUROPE: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES,
BY TYPE, 2023-2030 (USD MILLION) 184
TABLE 142 REST OF EUROPE: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES, BY TYPE, 2023-2030 (USD MILLION) 185
TABLE 143 REST OF EUROPE: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2023-2030 (USD MILLION) 185
TABLE 144 REST OF EUROPE: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2023-2030 (USD MILLION) 186
TABLE 145 REST OF EUROPE: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2023-2030 (USD MILLION) 186
TABLE 146 REST OF EUROPE: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICES,
BY TYPE, 2023-2030 (USD MILLION) 187
TABLE 147 ASIA PACIFIC: HEALTHCARE BPO MARKET, BY COUNTRY,
2023-2030 (USD MILLION) 189
TABLE 148 ASIA PACIFIC: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE,
2023-2030 (USD MILLION) 189
TABLE 149 ASIA PACIFIC: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY TYPE, 2023-2030 (USD MILLION) 189
TABLE 150 ASIA PACIFIC: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES,
BY TYPE, 2023-2030 (USD MILLION) 190
TABLE 151 ASIA PACIFIC: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2023-2030 (USD MILLION) 190
TABLE 152 ASIA PACIFIC: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2023-2030 (USD MILLION) 191
TABLE 153 ASIA PACIFIC: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2023-2030 (USD MILLION) 191
TABLE 154 ASIA PACIFIC: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICES,
BY TYPE, 2023-2030 (USD MILLION) 192
TABLE 155 JAPAN: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE,
2023-2030 (USD MILLION) 192
TABLE 156 JAPAN: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY TYPE,
2023-2030 (USD MILLION) 193
TABLE 157 JAPAN: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES, BY TYPE, 2023-2030 (USD MILLION) 193
TABLE 158 JAPAN: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2023-2030 (USD MILLION) 194
TABLE 159 JAPAN: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES,
BY TYPE, 2023-2030 (USD MILLION) 194
TABLE 160 JAPAN: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2023-2030 (USD MILLION) 195
TABLE 161 JAPAN: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICES, BY TYPE,
2023-2030 (USD MILLION) 195
TABLE 162 CHINA: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE,
2023-2030 (USD MILLION) 196
TABLE 163 CHINA: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY TYPE,
2023-2030 (USD MILLION) 196
TABLE 164 CHINA: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES,
BY TYPE, 2023-2030 (USD MILLION) 197
TABLE 165 CHINA: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2023-2030 (USD MILLION) 197
TABLE 166 CHINA: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES,
BY TYPE, 2023-2030 (USD MILLION) 198
TABLE 167 CHINA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2023-2030 (USD MILLION) 198
TABLE 168 CHINA: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICES, BY TYPE,
2023-2030 (USD MILLION) 198
TABLE 169 INDIA: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE,
2023-2030 (USD MILLION) 199
TABLE 170 INDIA: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY TYPE,
2023-2030 (USD MILLION) 200
TABLE 171 INDIA: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES, BY TYPE, 2023-2030 (USD MILLION) 200
TABLE 172 INDIA: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2023-2030 (USD MILLION) 201
TABLE 173 INDIA: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES,
BY TYPE, 2023-2030 (USD MILLION) 201
TABLE 174 INDIA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2023-2030 (USD MILLION) 202
TABLE 175 INDIA: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICES, BY TYPE,
2023-2030 (USD MILLION) 202
TABLE 176 REST OF ASIA PACIFIC: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2023-2030 (USD MILLION) 203
TABLE 177 REST OF ASIA PACIFIC: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY TYPE, 2023-2030 (USD MILLION) 203
TABLE 178 REST OF ASIA PACIFIC: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES, BY TYPE, 2023-2030 (USD MILLION) 203
TABLE 179 REST OF ASIA PACIFIC: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2023-2030 (USD MILLION) 204
TABLE 180 REST OF ASIA PACIFIC: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2023-2030 (USD MILLION) 204
TABLE 181 REST OF ASIA PACIFIC: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2023-2030 (USD MILLION) 205
TABLE 182 REST OF ASIA PACIFIC: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICES, BY TYPE, 2023-2030 (USD MILLION) 205
TABLE 183 LATIN AMERICA: HEALTHCARE BPO MARKET, BY COUNTRY,
2023-2030 (USD MILLION) 206
TABLE 184 LATIN AMERICA: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE,
2023-2030 (USD MILLION) 206
TABLE 185 LATIN AMERICA: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES,
BY TYPE, 2023-2030 (USD MILLION) 207
TABLE 186 LATIN AMERICA: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES, BY TYPE, 2023-2030 (USD MILLION) 207
TABLE 187 LATIN AMERICA: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2023-2030 (USD MILLION) 208
TABLE 188 LATIN AMERICA: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2023-2030 (USD MILLION) 208
TABLE 189 LATIN AMERICA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2023-2030 (USD MILLION) 209
TABLE 190 LATIN AMERICA: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICES,
BY TYPE, 2023-2030 (USD MILLION) 209
TABLE 191 BRAZIL: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE,
2023-2030 (USD MILLION) 210
TABLE 192 BRAZIL: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES,
BY TYPE, 2023-2030 (USD MILLION) 210
TABLE 193 BRAZIL: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES,
BY TYPE, 2023-2030 (USD MILLION) 211
TABLE 194 BRAZIL: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2023-2030 (USD MILLION) 211
TABLE 195 BRAZIL: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES,
BY TYPE, 2023-2030 (USD MILLION) 212
TABLE 196 BRAZIL: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2023-2030 (USD MILLION) 212
TABLE 197 BRAZIL: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICES, BY TYPE, 2023-2030 (USD MILLION) 212
TABLE 198 MEXICO: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE,
2023-2030 (USD MILLION) 213
TABLE 199 MEXICO: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES,
BY TYPE, 2023-2030 (USD MILLION) 213
TABLE 200 MEXICO: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES,
BY TYPE, 2023-2030 (USD MILLION) 214
TABLE 201 MEXICO: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2023-2030 (USD MILLION) 214
TABLE 202 MEXICO: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES,
BY TYPE, 2023-2030 (USD MILLION) 215
TABLE 203 MEXICO: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2023-2030 (USD MILLION) 215
TABLE 204 MEXICO: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICES, BY TYPE, 2023-2030 (USD MILLION) 215
TABLE 205 REST OF LATIN AMERICA: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2023-2030 (USD MILLION) 216
TABLE 206 REST OF LATIN AMERICA: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY TYPE, 2023-2030 (USD MILLION) 216
TABLE 207 REST OF LATIN AMERICA: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES, BY TYPE, 2023-2030 (USD MILLION) 217
TABLE 208 REST OF LATIN AMERICA: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2023-2030 (USD MILLION) 217
TABLE 209 REST OF LATIN AMERICA: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2023-2030 (USD MILLION) 218
TABLE 210 REST OF LATIN AMERICA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2023-2030 (USD MILLION) 218
TABLE 211 REST OF LATIN AMERICA: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICES, BY TYPE, 2023-2030 (USD MILLION) 219
TABLE 212 MIDDLE EAST & AFRICA: HEALTHCARE BPO MARKET, BY COUNTRY,
2023-2030 (USD MILLION) 220
TABLE 213 MIDDLE EAST & AFRICA: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2023-2030 (USD MILLION) 220
TABLE 214 MIDDLE EAST & AFRICA: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY TYPE, 2023-2030 (USD MILLION) 220
TABLE 215 MIDDLE EAST & AFRICA: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES, BY TYPE, 2023-2030 (USD MILLION) 221
TABLE 216 MIDDLE EAST & AFRICA: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2023-2030 (USD MILLION) 221
TABLE 217 MIDDLE EAST & AFRICA: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2023-2030 (USD MILLION) 222
TABLE 218 MIDDLE EAST & AFRICA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2023-2030 (USD MILLION) 222
TABLE 219 MIDDLE EAST & AFRICA: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICES, BY TYPE, 2023-2030 (USD MILLION) 223
TABLE 220 GCC COUNTRIES: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE,
2023-2030 (USD MILLION) 224
TABLE 221 GCC COUNTRIES: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES,
BY TYPE, 2023-2030 (USD MILLION) 224
TABLE 222 GCC COUNTRIES: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES, BY TYPE, 2023-2030 (USD MILLION) 224
TABLE 223 GCC COUNTRIES: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2023-2030 (USD MILLION) 225
TABLE 224 GCC COUNTRIES: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2023-2030 (USD MILLION) 225
TABLE 225 GCC COUNTRIES: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2023-2030 (USD MILLION) 226
TABLE 226 GCC COUNTRIES: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICES,
BY TYPE, 2023-2030 (USD MILLION) 226
TABLE 227 REST OF MIDDLE EAST & AFRICA: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2023-2030 (USD MILLION) 227
TABLE 228 REST OF MIDDLE EAST & AFRICA: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY TYPE, 2023-2030 (USD MILLION) 227
TABLE 229 REST OF MIDDLE EAST & AFRICA: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES, BY TYPE, 2023-2030 (USD MILLION) 227
TABLE 230 REST OF MIDDLE EAST & AFRICA: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2023-2030 (USD MILLION) 228
TABLE 231 REST OF MIDDLE EAST & AFRICA: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2023-2030 (USD MILLION) 228
TABLE 232 REST OF MIDDLE EAST & AFRICA: HEALTHCARE BPO MARKET,
BY PROVIDER SERVICE, 2023-2030 (USD MILLION) 229
TABLE 233 REST OF MIDDLE EAST & AFRICA: HEALTHCARE BPO MARKET FOR
PATIENT CARE SERVICES, BY TYPE, 2023-2030 (USD MILLION) 229
TABLE 234 OVERVIEW OF STRATEGIES ADOPTED BY ADOPTED KEY PLAYERS IN
HEALTHCARE BPO MARKET 231
TABLE 235 HEALTHCARE BPO MARKET: DEGREE OF COMPETITION 235
TABLE 236 HEALTHCARE BPO MARKET: REGION FOOTPRINT 240
TABLE 237 HEALTHCARE BPO MARKET: PROVIDER SERVICE FOOTPRINT 241
TABLE 238 HEALTHCARE BPO MARKET: PAYER SERVICE FOOTPRINT 242
TABLE 239 HEALTHCARE BPO MARKET: LIFE SCIENCE SERVICE FOOTPRINT 243
TABLE 240 HEALTHCARE BPO MARKET: KEY START-UPS/SMES 246
TABLE 241 HEALTHCARE BPO MARKET: COMPETITIVE BENCHMARKING
OF KEY STARTUPS/SMES 246
TABLE 242 HEALTHCARE BPO MARKET: DEALS, JANUARY 2022-JUNE 2025 249
TABLE 243 HEALTHCARE BPO MARKET: EXPANSIONS, JANUARY 2022-JUNE 2025 256
TABLE 244 HEALTHCARE BPO MARKET: OTHER DEVELOPMENTS, JANUARY 2022-JUNE 2025 257
TABLE 245 ACCENTURE PLC: COMPANY OVERVIEW 258
TABLE 246 ACCENTURE PLC: SERVICES OFFERED 259
TABLE 247 ACCENTURE PLC: DEALS 260
TABLE 248 COGNIZANT TECHNOLOGY SOLUTIONS CORPORATION: COMPANY OVERVIEW 263
TABLE 249 COGNIZANT TECHNOLOGY SOLUTIONS CORPORATION: SERVICES OFFERED 264
TABLE 250 COGNIZANT TECHNOLOGY SOLUTIONS CORPORATION: DEALS 266
TABLE 251 TATA CONSULTING SERVICES LIMITED: COMPANY OVERVIEW 269
TABLE 252 TATA CONSULTING SERVICES LIMITED: SERVICES OFFERED 270
TABLE 253 TATA CONSULTING SERVICES LIMITED: DEALS 271
TABLE 254 TATA CONSULTING SERVICES LIMITED: OTHER DEVELOPMENTS 272
TABLE 255 WNS (HOLDINGS) LIMITED: COMPANY OVERVIEW 274
TABLE 256 WNS (HOLDINGS) LIMITED: SERVICES OFFERED 275
TABLE 257 WNS (HOLDINGS) LIMITED: DEALS 276
TABLE 258 WNS (HOLDINGS) LIMITED: EXPANSIONS 277
TABLE 259 WNS (HOLDINGS) LIMITED: OTHER DEVELOPMENTS 277
TABLE 260 NTT DATA: COMPANY OVERVIEW 279
TABLE 261 NTT DATA: SERVICES OFFERED 280
TABLE 262 NTT DATA: DEALS 281
TABLE 263 NTT DATA: EXPANSIONS 281
TABLE 264 NTT DATA: OTHER DEVELOPMENTS 281
TABLE 265 CONDUENT INCORPORATED: COMPANY OVERVIEW 283
TABLE 266 CONDUENT INCORPORATED: SERVICES OFFERED 284
TABLE 267 CONDUENT INCORPORATED: DEALS 285
TABLE 268 IQVIA HOLDINGS INC.: COMPANY OVERVIEW 286
TABLE 269 IQVIA HOLDINGS INC.: SERVICES OFFERED 287
TABLE 270 IQVIA HOLDINGS INC.: DEALS 288
TABLE 271 IQVIA HOLDINGS INC.: OTHER DEVELOPMENTS 288
TABLE 272 MPHASIS: COMPANY OVERVIEW 289
TABLE 273 MPHASIS: SERVICES OFFERED 290
TABLE 274 MPHASIS: DEALS 291
TABLE 275 MPHASIS: EXPANSIONS 292
TABLE 276 MPHASIS: OTHER DEVELOPMENTS 292
TABLE 277 GENPACT LIMITED: COMPANY OVERVIEW 293
TABLE 278 GENPACT LIMITED: SERVICES OFFERED 294
TABLE 279 GENPACT LIMITED: DEALS 295
TABLE 280 GENPACT LIMITED: EXPANSIONS 296
TABLE 281 WIPRO LIMITED.: COMPANY OVERVIEW 297
TABLE 282 WIPRO LIMITED: SERVICES OFFERED 298
TABLE 283 WIPRO LIMITED: DEALS 300
TABLE 284 WIPRO LIMITED: OTHER DEVELOPMENTS 300
TABLE 285 INFOSYS BPM: COMPANY OVERVIEW 301
TABLE 286 INFOSYS BPM: SERVICES OFFERED 303
TABLE 287 FIRSTSOURCE SOLUTIONS LIMITED: COMPANY OVERVIEW 304
TABLE 288 FIRSTSOURCE SOLUTIONS LIMITED: SERVICES OFFERED 306
TABLE 289 FIRSTSOURCE SOLUTIONS LIMITED: DEALS 306
TABLE 290 FIRSTSOURCE SOLUTIONS LIMITED: EXPANSIONS 307
TABLE 291 INTERNATIONAL BUSINESS MACHINES CORPORATION: COMPANY OVERVIEW 308
TABLE 292 INTERNATIONAL BUSINESS MACHINES CORPORATION: SERVICES OFFERED 309
TABLE 293 INTERNATIONAL BUSINESS MACHINES CORPORATION: OTHER DEVELOPMENTS 310
TABLE 294 GEBBS: COMPANY OVERVIEW 311
TABLE 295 GEBBS: SERVICES OFFERED 311
TABLE 296 GEBBS: DEALS 312
TABLE 297 CAPGEMINI SE: COMPANY OVERVIEW 313
TABLE 298 CAPGEMINI SE: SERVICES OFFERED 314
TABLE 299 UNITEDHEALTH GROUP INCORPORATED: COMPANY OVERVIEW 315
TABLE 300 UNITEDHEALTH GROUP INCORPORATED: SERVICES OFFERED 316
TABLE 301 HCL TECHNOLOGIES LIMITED: COMPANY OVERVIEW 318
TABLE 302 HCL TECHNOLOGIES LIMITED: SERVICES OFFERED 319
TABLE 303 HCL TECHNOLOGIES LIMITED: DEALS 320
TABLE 304 PAREXEL INTERNATIONAL (MA) CORPORATION: COMPANY OVERVIEW 321
TABLE 305 PAREXEL INTERNATIONAL (MA) CORPORATION: SERVICES OFFERED 321
TABLE 306 PAREXEL INTERNATIONAL (MA) CORPORATION: DEALS 323
TABLE 307 SUTHERLAND: COMPANY OVERVIEW 324
TABLE 308 SUTHERLAND: SERVICES OFFERED 325
TABLE 309 OMEGA HEALTHCARE MANAGEMENT SERVICES: COMPANY OVERVIEW 326
TABLE 310 OMEGA HEALTHCARE MANAGEMENT SERVICES: SERVICES OFFERED 327
TABLE 311 OMEGA HEALTHCARE MANAGEMENT SERVICES: OTHER DEVELOPMENTS 328

FIGURE 1 HEALTHCARE BPO MARKET: RESEARCH DESIGN 37
FIGURE 2 SOURCES FOR PRIMARY INTERVIEWS 40
FIGURE 3 BREAKDOWN OF PRIMARY INTERVIEWS: BY COMPANY TYPE,
DESIGNATION, AND REGION 42
FIGURE 4 MARKET SIZE ESTIMATION: REVENUE SHARE ANALYSIS 43
FIGURE 5 MARKET SIZE ESTIMATION: TOP-DOWN APPROACH 43
FIGURE 6 CAGR PROJECTIONS BY ANALYSIS OF DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 45
FIGURE 7 MARKET SIZE ESTIMATION: CAGR PROJECTIONS 46
FIGURE 8 HEALTHCARE BPO MARKET: DATA TRIANGULATION 47
FIGURE 9 HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE,
2025 VS. 2030 (USD MILLION) 50
FIGURE 10 HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2025 VS. 2030 (USD MILLION) 51
FIGURE 11 CLAIMS MANAGEMENT SERVICE MARKET, BY TYPE, 2025 VS. 2030 (USD MILLION) 52
FIGURE 12 HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2025 VS. 2030 (USD MILLION) 52
FIGURE 13 HEALTHCARE BPO MARKET: REGIONAL SNAPSHOT 53
FIGURE 14 GROWING NEED TO REDUCE HEALTHCARE COSTS TO DRIVE MARKET GROWTH 54
FIGURE 15 MANUFACTURING SEGMENT ACCOUNTED FOR LARGEST SHARE
OF ASIA PACIFIC MARKET 55
FIGURE 16 INDIA TO REGISTER HIGHEST GROWTH RATE DURING FORECAST PERIOD 56
FIGURE 17 NORTH AMERICA TO LEAD HEALTHCARE BPO MARKET DURING FORECAST PERIOD 56
FIGURE 18 EMERGING MARKETS TO REGISTER HIGHER GROWTH RATE
DURING FORECAST PERIOD 57
FIGURE 19 HEALTHCARE BPO MARKET: DRIVERS, RESTRAINTS,
OPPORTUNITIES, AND CHALLENGES 58
FIGURE 20 US: MEDIAN HEALTHCARE DATA BREACHES, 2009-2024 67
FIGURE 21 HEALTHCARE BPO MARKET: SUPPLY CHAIN ANALYSIS 77
FIGURE 22 HEALTHCARE BPO MARKET: PORTER'S FIVE FORCES ANALYSIS 78
FIGURE 23 GLOBAL PATENT PUBLICATION TRENDS IN HEALTHCARE BPO MARKET,
2014-2024 86
FIGURE 24 TOP PATENT APPLICANTS IN HEALTHCARE BPO MARKET (2014?2024) 87
FIGURE 25 TOP JURISDICTION: HEALTHCARE BPO MARKET (2014?2024) 88
FIGURE 26 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR
HEALTHCARE BPO SERVICES 92
FIGURE 27 KEY BUYING CRITERIA FOR HEALTHCARE BPO SERVICES 93
FIGURE 28 HEALTHCARE BPO MARKET: ECOSYSTEM ANALYSIS 96
FIGURE 29 HEALTHCARE BPO MARKET: INVESTMENT & FUNDING SCENARIO 100
FIGURE 30 NORTH AMERICA: HEALTHCARE BPO MARKET SNAPSHOT 153
FIGURE 31 ASIA PACIFIC: HEALTHCARE BPO MARKET SNAPSHOT 188
FIGURE 32 REVENUE ANALYSIS OF KEY PLAYERS FOR HEALTHCARE
BPO MARKET (2020-2024) 233
FIGURE 33 HEALTHCARE BPO MARKET: MARKET SHARE ANALYSIS (2024) 234
FIGURE 34 HEALTHCARE BPO MARKET: COMPANY EVALUATION MATRIX, 2024 238
FIGURE 35 COMPANY FOOTPRINT 239
FIGURE 36 HEALTHCARE BPO MARKET: START-UPS/SMES EVALUATION MATRIX (2024) 245
FIGURE 37 EV/EBITDA OF KEY VENDORS 247
FIGURE 38 YEAR-TO-DATE (YTD) PRICE TOTAL RETURN AND 5-YEAR STOCK
BETA OF KEY VENDORS 248
FIGURE 39 HEALTHCARE BPO MARKET: BRAND/PRODUCT COMPARISON ANALYSIS 248
FIGURE 40 ACCENTURE PLC: COMPANY SNAPSHOT (2024) 259
FIGURE 41 COGNIZANT TECHNOLOGY SOLUTIONS CORPORATION:
COMPANY SNAPSHOT (2024) 264
FIGURE 42 TATA CONSULTING SERVICES LIMITED: COMPANY SNAPSHOT (2024) 270
FIGURE 43 WNS (HOLDINGS) LIMITED: COMPANY SNAPSHOT (2024) 275
FIGURE 44 NTT DATA: COMPANY SNAPSHOT (2024) 280
FIGURE 45 CONDUENT INCORPORATED: COMPANY SNAPSHOT (2024) 284
FIGURE 46 IQVIA HOLDINGS INC.: COMPANY SNAPSHOT (2024) 287
FIGURE 47 MPHASIS: COMPANY SNAPSHOT (2024) 290
FIGURE 48 GENPACT LIMITED: COMPANY SNAPSHOT (2024) 294
FIGURE 49 WIPRO LIMITED: COMPANY SNAPSHOT (2024) 298
FIGURE 50 INFOSYS BPM: COMPANY SNAPSHOT (2024) 302
FIGURE 51 FIRSTSOURCE SOLUTIONS LIMITED: COMPANY SNAPSHOT (2024) 305
FIGURE 52 INTERNATIONAL BUSINESS MACHINES CORPORATION:
COMPANY SNAPSHOT (2024) 309
FIGURE 53 CAPGEMINI SE: COMPANY SNAPSHOT (2024) 314
FIGURE 54 UNITEDHEALTH GROUP INCORPORATED: COMPANY SNAPSHOT (2024) 316
FIGURE 55 HCL TECHNOLOGIES LIMITED: COMPANY SNAPSHOT (2024) 319