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Report
Healthcare BPO Market by Outsourcing Models, Provider (Patient Care, RCM), Payer (Claims Management, Billing & Accounts), Life Science (R&D, Manufacturing, Sales & Marketing (Analytics, Research)), & Region (Source, Destination) - Global Forecast to 2029
Market Report I 2024-06-18 I 369 Pages I MarketsandMarkets
The global healthcare BPO market is projected to reach USD 626.6 billion by 2029 from USD 395.3 billion in 2024, at a CAGR of 9.7% from 2024 to 2029. The growth of the healthcare BPO market is being driven by increased pressure to reduce rising healthcare costs and the growing trend of outsourcing in the pharmaceutical and biopharmaceutical industries. Factors such as advanced data analytics and the increasing adoption of artificial intelligence-based tools for drug discovery are presenting lucrative opportunities for market expansion in the forecast period. However, limitations in the data capturing process in Medicaid services pose challenges to the market's growth.
"The integrated front-office services and back-office operations segment is estimated to account for the second-largest share in Healthcare BPO market.''
Based on payer services, the segment is divided into claims management services, integrated front-end services and back-office operations, member management services, product development & business acquisition services (PDBA), provider management services, care management services, care management services, billing and accounts management services and HR services. Among these, integrated front-end services and back-office operations is estimated to account for the second-largest share in the healthcare BPO market. This is due to their pivotal role in optimizing operational efficiency for healthcare payers. By outsourcing tasks like mailroom services, data scrubbing, and round-the-clock contact center support, payers can significantly reduce operational costs while enhancing service quality. This strategic outsourcing allows payers to focus on their core competencies, streamlining their operations and improving overall business performance. Furthermore, the rising expectations of customers, including the demand for 24-hour service availability, are driving the need for outsourcing these functions. By entrusting these critical tasks to specialized BPO providers, payers can ensure prompt complaint and query resolutions, efficient customer relationship management, and seamless service delivery, thus solidifying the prominence of integrated front-end services and back-office operations in the healthcare BPO landscape.
"Sales and marketing service segment accounts for the largest share in healthcare BPO market during the forecast period by non-clinical services."
Based on life science services segment, the healthcare BPO market is segmented into manufacturing, research and development, and non-clinical services. The non-clinical service segment is further divided into sales & marketing services, Supply chain management & logistics services, and other non-clinical services. Among these the sales and marketing services segment accounts for the largest share in healthcare BPO market. The dominance of sales and marketing services in the non-clinical services segment of the healthcare BPO market is primarily attributed to the intricate regulatory landscape within the pharmaceutical industry. With regulations constantly evolving, pharmaceutical companies are compelled to allocate their resources towards core activities such as research and development, and production. Consequently, this has intensified the demand for specialized marketing services to navigate the complex regulatory environment effectively. Moreover, the necessity for extensive field forces has spurred the emergence of contract sales organizations in the pharmaceutical sector. These organizations offer tailored sales solutions, augmenting the marketing efforts of pharmaceutical companies while allowing them to focus on their core competencies. As a result, the sales and marketing segment has garnered the largest share in the non-clinical services segment of the healthcare BPO market, reflecting the indispensable role it plays in facilitating pharmaceutical companies' compliance with regulations and enhancing their market presence.
"US holds the second largest segment in healthcare BPO market by destination geography during the forecast period."
In this report, the healthcare BPO market is segmented into source geography and destination geography. The source geography is divided into North America, Europe, and rest of the world, but the destination geography is further divided into India, US, Bulgaria and other EU countries, Philippines, China, Brazil, Kingdom of Saudi Arabia, and rest of the world. Among the destination geography segment, US holds the second largest position in the healthcare BPO market. This is due to a surge in the adoption of computer-assisted Revenue Cycle Management (RCM) coding systems. This uptick in RCM adoption among healthcare providers is primarily driven by the imperative to enhance operational efficiency, reduce costs, and minimize errors. As healthcare organizations increasingly recognize the benefits of leveraging advanced technology for streamlining their revenue cycles, the demand for outsourcing services in the US has correspondingly expanded. Outsourcing providers located in the US are strategically positioned to cater to this growing demand, offering specialized expertise in RCM optimization and leveraging their proximity to clients to provide tailored solutions. Additionally, the intricate and evolving regulatory landscape in the US healthcare sector necessitates a nuanced understanding of compliance requirements, further bolstering the demand for outsourcing services from domestic providers. Thus, the combination of technological advancements, cost-effectiveness, and regulatory complexities propels the United States to maintain its substantial presence as the second-largest destination for healthcare BPO services.
Breakdown of supply-side primary interviews, by company type, designation, and region:
- By Company Type: Tier 1 (20%), Tier 2 (45%), and Tier 3 (35%)
- By Designation: C-level (30%), Director-level (20%), and Others (50%)
- By Region: North America (35%), Europe (24%), Asia Pacific (25%), RoW(16%)
List of Companies Profiled in the Report
o Accenture plc. (Ireland)
o Cognizant Technology Solutions Corporation (US)
o Tata Consultancy Services Limited (India)
o Xerox Corporation (US)
o WNS (Holdings) Limited (India)
o NTT Data Corporation (Japan)
o Iqvia Holdings, Inc (US)
o Mphasis (India)
o Genpact Limited (US)
o Wipro Limited (India)
o Infosys BPM (India)
o Firstsource (India)
o International Business Machines Corporation (US)
o GeBBS Healthcare Solutions (US)
o Capgemini SE (France)
o Omega Healthcare Management Services (India)
o R1 RCM (US)
o Invensis Technologies (India)
o UnitedHealth Group (US)
o HCL Technologies Limited (India)
o Parexel International (US)
o Access Healthcare (India)
o Sutherland Global (US)
o Akurate Management Solutions (US)
o AGS Health (US).
Research Coverage
This report studies the healthcare BPO market based on product, procedure, technology, application, end user and region. The report also analyses factors (such as drivers, restraints, opportunities and challenges) affecting market growth. It evaluates the opportunities and challenges in the market for stakeholders and provides details of the competitive landscape for market leaders. The report also studies micro markets with respect to their growth trends, prospects, and contributions to the total healthcare BPO market. The report forecasts the revenue of the market segments with respect to five major regions.
Reasons to Buy the Report
This report also includes.
- Analysis of key drivers (Shift to ICD-10 coding standards and upcoming ICD-11 standards, Pressure to reduce the rising healthcare costs, Loss of revenue due to billing errors , Demand for niche services, Need for structured processes and documentation, Lack of in-house expertise in end-use industries, Growing outsourcing in the pharma and biopharma industries ) ,restraints (Hidden outsourcing costs, Concerns related to losing visibility and control over the business process), challenges (Limitations in the data capturing process in Medicaid services, data security concerns), opportunities (advanced data analytics, growing adoption of artificial intelligence-based tools for drug discovery) contributing the growth of the healthcare BPO market.
- Product Development/Innovation: Detailed insights on upcoming trends, research & development activities, and new software launches in the healthcare BPO market.
- Market Development: Comprehensive information on the lucrative emerging markets, product, procedure, technology, application, end-user and region.
- Market Diversification: Exhaustive information about the growing geographies, recent developments, investments in the healthcare BPO market.
- Competitive Assessment: In-depth assessment of market shares, growth strategies, product offerings, company evaluation quadrant, and capabilities of leading players in the global healthcare BPO market.
1 INTRODUCTION 48
1.1 STUDY OBJECTIVES 48
1.2 MARKET DEFINITION 48
1.2.1 PROVIDER SERVICE DEFINITION 49
1.2.2 PAYER SERVICE DEFINITION 49
1.2.3 LIFE SCIENCE SERVICE DEFINITION 50
1.2.4 INCLUSIONS & EXCLUSIONS 51
1.3 MARKET SCOPE 52
1.3.1 MARKETS COVERED 52
1.3.2 YEARS CONSIDERED 52
1.3.3 CURRENCY CONSIDERED 53
TABLE 1 CURRENCY CONVERSION RATES 53
1.4 STAKEHOLDERS 53
1.5 SUMMARY OF CHANGES 53
1.6 RECESSION IMPACT 54
2 RESEARCH METHODOLOGY 55
2.1 RESEARCH APPROACH 55
FIGURE 1 HEALTHCARE BPO MARKET: RESEARCH DESIGN 55
2.1.1 SECONDARY RESEARCH 56
2.1.1.1 Key data from secondary sources 57
2.1.2 PRIMARY DATA 58
FIGURE 2 SOURCES FOR PRIMARY INTERVIEWS 58
2.1.2.1 Key data from primary sources 59
2.1.2.2 Key industry insights 59
FIGURE 3 BREAKDOWN OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION, AND REGION 60
2.2 MARKET SIZE ESTIMATION 60
FIGURE 4 MARKET SIZE ESTIMATION: REVENUE SHARE ANALYSIS 61
FIGURE 5 MARKET SIZE ESTIMATION: TOP-DOWN APPROACH 61
FIGURE 6 CAGR PROJECTIONS BY ANALYSIS OF DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 63
FIGURE 7 MARKET SIZE ESTIMATION: CAGR PROJECTIONS 64
2.3 MARKET BREAKDOWN AND DATA TRIANGULATION 65
FIGURE 8 HEALTHCARE BPO MARKET: DATA TRIANGULATION 65
2.4 MARKET SHARE ESTIMATION 66
2.5 STUDY ASSUMPTIONS 66
2.6 RISK ASSESSMENT 66
2.7 RESEARCH LIMITATIONS 67
2.7.1 METHODOLOGY-RELATED LIMITATIONS 67
2.8 RECESSION IMPACT 67
3 EXECUTIVE SUMMARY 68
FIGURE 9 HEALTHCARE BPO MARKET, BY SERVICE TYPE, 2024 VS. 2029 (USD BILLION) 68
FIGURE 10 HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2024 VS. 2029 (USD MILLION) 69
FIGURE 11 HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2024 VS. 2029 (USD MILLION) 69
FIGURE 12 CLAIMS MANAGEMENT SERVICE MARKET, BY TYPE, 2024 VS. 2029 (USD MILLION) 70
FIGURE 13 HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2024 VS. 2029 (USD BILLION) 71
FIGURE 14 HEALTHCARE BPO MARKET, BY SOURCE GEOGRAPHY, 2024 VS. 2029 (USD BILLION) 71
FIGURE 15 HEALTHCARE BPO MARKET, BY DESTINATION GEOGRAPHY, 2024 VS. 2029 (USD BILLION) 72
4 PREMIUM INSIGHTS 73
4.1 ATTRACTIVE OPPORTUNITIES FOR PLAYERS IN HEALTHCARE BPO MARKET 73
FIGURE 16 GROWING NEED TO REDUCE HEALTHCARE COSTS TO DRIVE MARKET GROWTH 73
4.2 NORTH AMERICA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE 74
FIGURE 17 REVENUE CYCLE MANAGEMENT SEGMENT ACCOUNTED FOR LARGEST SHARE IN NORTH AMERICA 74
4.3 HEALTHCARE BPO MARKET SHARE, BY LIFE SCIENCE SERVICE, 2024 VS. 2029 74
FIGURE 18 MANUFACTURING SERVICE TO DOMINATE MARKET DURING FORECAST PERIOD 74
4.4 NON-CLINICAL SERVICE MARKET SHARE, BY TYPE, 2024 VS. 2029 75
FIGURE 19 SALES & MARKETING SERVICE SEGMENT TO DOMINATE NON-CLINICAL SERVICE MARKET 75
4.5 SALES & MARKETING SERVICE MARKET SHARE, BY TYPE, 2024 VS. 2029 75
FIGURE 20 ANALYTICS SERVICE SEGMENT TO ACCOUNT FOR LARGEST SHARE IN SALES & MARKETING SERVICE MARKET 75
4.6 HEALTHCARE BPO MARKET, BY DESTINATION GEOGRAPHY 76
FIGURE 21 INDIA TO REGISTER HIGHEST GROWTH DURING FORECAST PERIOD 76
5 MARKET OVERVIEW 77
5.1 INTRODUCTION 77
5.2 MARKET DYNAMICS 77
FIGURE 22 HEALTHCARE BPO MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 77
5.2.1 DRIVERS 78
5.2.1.1 Shift to ICD-10 coding standards and upcoming ICD-11 standard 78
5.2.1.2 Pressure to reduce rising healthcare costs 78
5.2.1.3 Loss of revenue due to billing errors 79
5.2.1.4 Demand for niche services 79
5.2.1.5 Need for structured processes and documentation 80
5.2.1.6 Lack of in-house expertise in end-use segments 80
5.2.1.7 Growing outsourcing in pharma and biopharma industries 81
5.2.2 RESTRAINTS 82
5.2.2.1 Hidden outsourcing costs 82
5.2.2.2 Concerns related to losing visibility and control over business process 82
5.2.3 OPPORTUNITIES 83
5.2.3.1 Advanced data analytics 83
5.2.3.2 Growing adoption of artificial intelligence-based tools for drug discovery 83
5.2.4 CHALLENGES 84
5.2.4.1 Limitations in data capturing process in Medicaid services 84
5.2.4.2 Data security concerns 85
5.3 OUTSOURCING APPROACHES 86
5.3.1 BUNDLED SERVICES 86
5.3.2 FEE FOR SERVICE 86
5.3.3 FLEXIBLE CONTRACTS 86
5.3.4 BEST-SHORE 87
5.4 OUTSOURCING MODELS 87
5.4.1 MULTI-SOURCING 87
5.4.2 CAPTIVE CENTER 88
5.4.3 HYBRID DELIVERY MODEL 88
5.4.4 PREFERRED PROVIDER 89
5.4.5 STRATEGIC PARTNERSHIP 89
5.4.6 GLOBAL DELIVERY MODEL 89
5.5 INDUSTRY TRENDS 90
FIGURE 23 MAJOR TRENDS IN HEALTHCARE BPO MARKET 90
5.5.1 DIGITAL TRANSFORMATION 90
5.5.2 RISE IN TELEHEALTH AND REMOTE SERVICES 91
5.5.3 FOCUS ON REVENUE CYCLE MANAGEMENT (RCM) 91
5.6 TECHNOLOGY ANALYSIS 92
5.6.1 KEY TECHNOLOGIES 92
5.6.1.1 Artificial intelligence and machine learning 92
5.6.1.2 Robotic process automation 92
5.6.1.3 Cloud computing 92
5.6.2 COMPLEMENTARY TECHNOLOGIES 93
5.6.2.1 Wearable devices and remote monitoring tools 93
5.6.2.2 Augmented reality and virtual reality 93
5.6.2.3 Data analytics and business intelligence 93
5.6.3 ADJACENT TECHNOLOGIES 94
5.6.3.1 Natural language processing (NLP) 94
5.6.3.2 Internet of medical things 94
5.6.3.3 Blockchain 94
5.7 SUPPLY CHAIN ANALYSIS 95
FIGURE 24 HEALTHCARE BPO MARKET: SUPPLY CHAIN ANALYSIS 96
5.8 PORTER'S FIVE FORCE ANALYSIS 96
TABLE 2 HEALTHCARE BPO MARKET: PORTER'S FIVE FORCES ANALYSIS 96
5.8.1 THREAT OF NEW ENTRANTS 97
5.8.2 THREAT OF SUBSTITUTES 97
5.8.3 BARGAINING POWER OF SUPPLIERS 97
5.8.4 BARGAINING POWER OF BUYERS 97
5.8.5 INTENSITY OF COMPETITIVE RIVALRY 98
5.9 REGULATORY LANDSCAPE 98
5.9.1 REGULATORY ANALYSIS 99
5.9.1.1 North America 99
5.9.1.2 Europe 100
5.9.1.3 Asia Pacific 100
5.9.1.4 Middle East & Africa 101
5.9.1.5 Latin America 101
5.9.2 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 101
TABLE 3 NORTH AMERICA: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 101
TABLE 4 EUROPE: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 102
TABLE 5 ASIA PACIFIC: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 103
TABLE 6 LATIN AMERICA: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 103
TABLE 7 MIDDLE EAST & AFRICA: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 104
5.10 PATENT ANALYSIS 104
5.10.1 PATENT PUBLICATION TRENDS 104
FIGURE 25 NUMBER OF PATENTS PUBLISHED (2014?2024) 104
5.10.2 INSIGHTS: JURISDICTION AND TOP APPLICANT ANALYSIS 105
FIGURE 26 TOP PATENT APPLICANTS IN HEALTHCARE BPO MARKET (2014?2024) 105
FIGURE 27 TOP JURISDICTION: HEALTHCARE BPO MARKET (2014?2024) 106
TABLE 8 LIST OF PATENTS IN HEALTHCARE BPO MARKET, 2014-2024 106
5.11 PRICING ANALYSIS 107
TABLE 9 HEALTHCARE BPO SERVICES: AVERAGE SELLING PRICE 108
TABLE 10 HEALTHCARE BPO SERVICES: REGIONAL PRICING ANALYSIS, 2023 108
5.12 KEY CONFERENCES AND EVENTS 109
TABLE 11 HEALTHCARE BPO MARKET: KEY CONFERENCES AND EVENTS, 2024-2025 109
5.13 KEY STAKEHOLDERS AND BUYING CRITERIA 110
5.13.1 KEY STAKEHOLDERS IN BUYING PROCESS 110
FIGURE 28 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR HEALTHCARE BPO SERVICES 110
TABLE 12 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR HEALTHCARE BPO SERVICES 110
5.13.2 BUYING CRITERIA 111
FIGURE 29 KEY BUYING CRITERIA FOR HEALTHCARE BPO SERVICES 111
TABLE 13 KEY BUYING CRITERIA FOR HEALTHCARE BPO SERVICES 111
5.14 UNMET NEEDS IN HEALTHCARE BPO MARKET 112
TABLE 14 HEALTHCARE BPO MARKET: UNMET NEEDS 112
5.15 END USER EXPECTATIONS IN HEALTHCARE BPO MARKET 113
TABLE 15 HEALTHCARE BPO MARKET: END USERS' EXPECTATIONS 113
5.16 AI INTEGRATION IN HEALTHCARE BPO MARKET 114
TABLE 16 HEALTHCARE BPO MARKET: AI INTEGRATION 114
5.17 ECOSYSTEM ANALYSIS 115
TABLE 17 HEALTHCARE BPO MARKET: ROLE IN ECOSYSTEM 115
5.18 CASE STUDY ANALYSIS 116
5.18.1 CASE STUDY 1 116
5.18.2 CASE STUDY 2 117
5.18.3 CASE STUDY 3 118
5.19 ADJACENT MARKET ANALYSIS 119
5.19.1 HEALTHCARE PAYER SERVICES MARKET 119
FIGURE 30 OVERVIEW OF HEALTHCARE PAYER SERVICES MARKET 119
5.20 HEALTHCARE BPO MARKET: INVESTMENT AND FUNDING SCENARIO 120
FIGURE 31 INVESTMENT AND FUNDING SCENARIO: HEALTHCARE BPO MARKET (2018-2023) 120
6 HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE 121
6.1 INTRODUCTION 122
TABLE 18 HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2021-2023 (USD MILLION) 122
TABLE 19 HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2024-2029 (USD MILLION) 122
TABLE 20 HEALTHCARE BPO MARKET FOR LIFE SCIENCE SERVICE, BY SOURCE GEOGRAPHY, 2021-2023 (USD MILLION) 123
TABLE 21 HEALTHCARE BPO MARKET FOR LIFE SCIENCE SERVICE, BY SOURCE GEOGRAPHY, 2024-2029 (USD MILLION) 123
TABLE 22 HEALTHCARE BPO MARKET FOR LIFESCIENCE SERVICE, BY DESTINATION GEOGRAPHY, 2021-2023 (USD MILLION) 123
TABLE 23 HEALTHCARE BPO MARKET FOR LIFESCIENCE SERVICE, BY DESTINATION GEOGRAPHY, 2024-2029 (USD MILLION) 124
6.2 MANUFACTURING 124
6.2.1 INCREASING NEED TO REDUCE OVERALL OPERATIONAL COSTS TO DRIVE MARKET 124
TABLE 24 KEY PLAYERS PROVIDING MANUFACTURING SERVICES 125
TABLE 25 HEALTHCARE BPO MARKET FOR MANUFACTURING, BY SOURCE GEOGRAPHY, 2021-2023 (USD MILLION) 125
TABLE 26 HEALTHCARE BPO MARKET FOR MANUFACTURING, BY SOURCE GEOGRAPHY, 2024-2029 (USD MILLION) 125
TABLE 27 HEALTHCARE BPO MARKET FOR MANUFACTURING, BY DESTINATION GEOGRAPHY, 2021-2023 (USD MILLION) 126
TABLE 28 HEALTHCARE BPO MARKET FOR MANUFACTURING, BY DESTINATION GEOGRAPHY, 2024-2029 (USD MILLION) 126
6.3 RESEARCH & DEVELOPMENT (R&D) 127
6.3.1 INCREASING DEMAND FOR SPECIALIZED RESEARCH AND DEVELOPMENT SERVICE PROVIDERS TO DRIVE MARKET GROWTH 127
TABLE 29 KEY PLAYERS PROVIDING RESEARCH & DEVELOPMENT 128
TABLE 30 HEALTHCARE BPO MARKET FOR RESEARCH & DEVELOPMENT, BY SOURCE GEOGRAPHY, 2021-2023 (USD MILLION) 128
TABLE 31 HEALTHCARE BPO MARKET FOR RESEARCH & DEVELOPMENT, BY SOURCE GEOGRAPHY, 2024-2029 (USD MILLION) 128
TABLE 32 HEALTHCARE BPO MARKET FOR RESEARCH & DEVELOPMENT, BY DESTINATION GEOGRAPHY, 2021-2023 (USD MILLION) 129
TABLE 33 HEALTHCARE BPO MARKET FOR RESEARCH & DEVELOPMENT, BY DESTINATION GEOGRAPHY, 2024-2029 (USD MILLION) 129
6.4 NON-CLINICAL SERVICES 130
6.4.1 INCREASING NEED FOR ADMINISTRATIVE EFFICIENCY TO DRIVE MARKET 130
TABLE 34 KEY PLAYERS PROVIDING NON-CLINICAL SERVICES 130
TABLE 35 HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY TYPE, 2021-2023 (USD MILLION) 131
TABLE 36 HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY TYPE, 2024-2029 (USD MILLION) 131
TABLE 37 HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY SOURCE GEOGRAPHY, 2021-2023 (USD MILLION) 131
TABLE 38 HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY SOURCE GEOGRAPHY, 2024-2029 (USD MILLION) 132
TABLE 39 HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY DESTINATION GEOGRAPHY, 2021-2023 (USD MILLION) 132
TABLE 40 HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY DESTINATION GEOGRAPHY, 2024-2029 (USD MILLION) 133
6.4.2 SALES & MARKETING SERVICES 133
6.4.2.1 Rising demand for strategic marketing and customer engagement to drive market 133
TABLE 41 HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES, BY TYPE, 2021-2023 (USD MILLION) 134
TABLE 42 HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES, BY TYPE, 2024-2029 (USD MILLION) 134
TABLE 43 HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES, BY SOURCE GEOGRAPHY, 2021-2023 (USD MILLION) 134
TABLE 44 HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES, BY SOURCE GEOGRAPHY, 2024-2029 (USD MILLION) 135
TABLE 45 HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES, BY DESTINATION GEOGRAPHY, 2021-2023 (USD MILLION) 135
TABLE 46 HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES, BY DESTINATION GEOGRAPHY, 2024-2029 (USD MILLION) 136
6.4.2.2 Analytics 136
6.4.2.2.1 Improved customer-facing functions and minimized risks to drive market 136
TABLE 47 HEALTHCARE BPO MARKET FOR ANALYTICS, BY SOURCE GEOGRAPHY, 2021-2023 (USD MILLION) 137
TABLE 48 HEALTHCARE BPO MARKET FOR ANALYTICS, BY SOURCE GEOGRAPHY, 2024-2029 (USD MILLION) 137
TABLE 49 HEALTHCARE BPO MARKET FOR ANALYTICS, BY DESTINATION GEOGRAPHY, 2021-2023 (USD MILLION) 137
TABLE 50 HEALTHCARE BPO MARKET FOR ANALYTICS, BY DESTINATION GEOGRAPHY, 2024-2029 (USD MILLION) 138
6.4.2.3 Marketing 138
6.4.2.3.1 Increasing focus on core functionalities to drive market 138
TABLE 51 HEALTHCARE BPO MARKET FOR MARKETING, BY SOURCE GEOGRAPHY, 2021-2023 (USD MILLION) 139
TABLE 52 HEALTHCARE BPO MARKET FOR MARKETING, BY SOURCE GEOGRAPHY, 2024-2029 (USD MILLION) 139
TABLE 53 HEALTHCARE BPO MARKET FOR MARKETING, BY DESTINATION GEOGRAPHY, 2021-2023 (USD MILLION) 139
TABLE 54 HEALTHCARE BPO MARKET FOR MARKETING, BY DESTINATION GEOGRAPHY, 2024-2029 (USD MILLION) 140
6.4.2.4 Research 140
6.4.2.4.1 Increasing focus on outsourcing research activities to drive market 140
TABLE 55 HEALTHCARE BPO MARKET FOR RESEARCH, BY SOURCE GEOGRAPHY, 2021-2023 (USD MILLION) 141
TABLE 56 HEALTHCARE BPO MARKET FOR RESEARCH, BY SOURCE GEOGRAPHY, 2024-2029 (USD MILLION) 141
TABLE 57 HEALTHCARE BPO MARKET FOR RESEARCH, BY DESTINATION GEOGRAPHY, 2021-2023 (USD MILLION) 141
TABLE 58 HEALTHCARE BPO MARKET FOR RESEARCH, BY DESTINATION GEOGRAPHY, 2024-2029 (USD MILLION) 142
6.4.2.5 Forecasting 142
6.4.2.5.1 Rapid technological advancements and shifts in consumer to drive market 142
TABLE 59 HEALTHCARE BPO MARKET FOR FORECASTING, BY SOURCE GEOGRAPHY, 2021-2023 (USD MILLION) 143
TABLE 60 HEALTHCARE BPO MARKET FOR FORECASTING, BY SOURCE GEOGRAPHY, 2024-2029 (USD MILLION) 143
TABLE 61 HEALTHCARE BPO MARKET FOR FORECASTING, BY DESTINATION GEOGRAPHY, 2021-2023 (USD MILLION) 143
TABLE 62 HEALTHCARE BPO MARKET FOR FORECASTING, BY DESTINATION GEOGRAPHY, 2024-2029 (USD MILLION) 144
6.4.2.6 Performance reporting 144
6.4.2.6.1 Availability of specialized vendors to drive market 144
TABLE 63 HEALTHCARE BPO MARKET FOR PERFORMANCE REPORTING, BY SOURCE GEOGRAPHY, 2021-2023 (USD MILLION) 145
TABLE 64 HEALTHCARE BPO MARKET FOR PERFORMANCE REPORTING, BY SOURCE GEOGRAPHY, 2024-2029 (USD MILLION) 145
TABLE 65 HEALTHCARE BPO MARKET FOR PERFORMANCE REPORTING, BY DESTINATION GEOGRAPHY, 2021-2023 (USD MILLION) 145
TABLE 66 HEALTHCARE BPO MARKET FOR PERFORMANCE REPORTING, BY DESTINATION GEOGRAPHY, 2024-2029 (USD MILLION) 146
6.4.3 SUPPLY CHAIN MANAGEMENT & LOGISTICS 146
6.4.3.1 Cost-effective and innovative supply chain solutions to drive market 146
TABLE 67 HEALTHCARE BPO MARKET FOR SUPPLY CHAIN MANAGEMENT & LOGISTICS, BY SOURCE GEOGRAPHY, 2021-2023 (USD MILLION) 147
TABLE 68 HEALTHCARE BPO MARKET FOR SUPPLY CHAIN MANAGEMENT & LOGISTICS, BY SOURCE GEOGRAPHY, 2024-2029 (USD MILLION) 147
TABLE 69 HEALTHCARE BPO MARKET FOR SUPPLY CHAIN MANAGEMENT & LOGISTICS, BY DESTINATION GEOGRAPHY, 2021-2023 (USD MILLION) 147
TABLE 70 HEALTHCARE BPO MARKET FOR SUPPLY CHAIN MANAGEMENT & LOGISTICS, BY DESTINATION GEOGRAPHY, 2024-2029 (USD MILLION) 148
6.4.4 OTHER NON-CLINICAL SERVICES 148
TABLE 71 HEALTHCARE BPO MARKET FOR OTHER NON-CLINICAL SERVICES, BY SOURCE GEOGRAPHY, 2021-2023 (USD MILLION) 149
TABLE 72 HEALTHCARE BPO MARKET FOR OTHER NON-CLINICAL SERVICES, BY SOURCE GEOGRAPHY, 2024-2029 (USD MILLION) 149
TABLE 73 HEALTHCARE BPO MARKET FOR OTHER NON-CLINICAL SERVICES, BY DESTINATION GEOGRAPHY, 2021-2023 (USD MILLION) 149
TABLE 74 HEALTHCARE BPO MARKET FOR OTHER NON-CLINICAL SERVICES, BY DESTINATION GEOGRAPHY, 2024-2029 (USD MILLION) 150
7 HEALTHCARE BPO MARKET, BY PAYER SERVICE 151
7.1 INTRODUCTION 152
TABLE 75 HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2021-2023 (USD MILLION) 152
TABLE 76 HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2024-2029 (USD MILLION) 153
TABLE 77 HEALTHCARE BPO MARKET FOR PAYER SERVICE, BY SOURCE GEOGRAPHY, 2021-2023 (USD MILLION) 153
TABLE 78 HEALTHCARE BPO MARKET FOR PAYER SERVICE, BY SOURCE GEOGRAPHY, 2024-2029 (USD MILLION) 153
TABLE 79 HEALTHCARE BPO MARKET FOR PAYER SERVICE MARKET, BY DESTINATION GEOGRAPHY, 2021-2023 (USD MILLION) 154
TABLE 80 HEALTHCARE BPO MARKET FOR PAYER SERVICE, BY DESTINATION GEOGRAPHY, 2024-2029 (USD MILLION) 154
7.2 CLAIMS MANAGEMENT SERVICES 155
7.2.1 INCREASING NEED FOR EFFICIENT, ACCURATE, AND COST-EFFECTIVE CLAIMS MANAGEMENT TO DRIVE MARKET 155
TABLE 81 HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT, BY TYPE, 2021-2023 (USD MILLION) 155
TABLE 82 HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT, BY TYPE, 2024-2029 (USD MILLION) 156
TABLE 83 HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT, BY SOURCE GEOGRAPHY, 2021-2023 (USD MILLION) 156
TABLE 84 HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT, BY SOURCE GEOGRAPHY, 2024-2029 (USD MILLION) 156
TABLE 85 HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT, BY DESTINATION GEOGRAPHY, 2021-2023 (USD MILLION) 157
TABLE 86 HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT, BY DESTINATION GEOGRAPHY, 2024-2029 (USD MILLION) 157
7.2.2 CLAIMS ADJUDICATION SERVICES 158
7.2.2.1 Scalability and flexibility to drive market 158
TABLE 87 HEALTHCARE BPO MARKET FOR CLAIMS ADJUDICATION SERVICES, BY SOURCE GEOGRAPHY, 2021-2023 (USD MILLION) 158
TABLE 88 HEALTHCARE BPO MARKET FOR CLAIMS ADJUDICATION SERVICES, BY SOURCE GEOGRAPHY, 2024-2029 (USD MILLION) 158
TABLE 89 HEALTHCARE BPO MARKET FOR CLAIMS ADJUDICATION SERVICES, BY DESTINATION GEOGRAPHY, 2021-2023 (USD MILLION) 159
TABLE 90 HEALTHCARE BPO MARKET FOR CLAIMS ADJUDICATION SERVICES, BY DESTINATION GEOGRAPHY, 2024-2029 (USD MILLION) 159
7.2.3 CLAIMS SETTLEMENT SERVICES 160
7.2.3.1 Streamlined settlement processes to drive market 160
TABLE 91 HEALTHCARE BPO MARKET FOR CLAIMS SETTLEMENT SERVICES, BY SOURCE GEOGRAPHY, 2021-2023 (USD MILLION) 160
TABLE 92 HEALTHCARE BPO MARKET FOR CLAIMS SETTLEMENT SERVICES, BY SOURCE GEOGRAPHY, 2024-2029 (USD MILLION) 161
TABLE 93 HEALTHCARE BPO MARKET FOR CLAIMS SETTLEMENT SERVICES, BY DESTINATION GEOGRAPHY, 2021-2023 (USD MILLION) 161
TABLE 94 HEALTHCARE BPO MARKET FOR CLAIMS SETTLEMENT SERVICES, BY DESTINATION GEOGRAPHY, 2024-2029 (USD MILLION) 162
7.2.4 INFORMATION MANAGEMENT SERVICES 162
7.2.4.1 Increasing need for specialized expertise to drive market 162
TABLE 95 HEALTHCARE BPO MARKET FOR INFORMATION MANAGEMENT SERVICES, BY SOURCE GEOGRAPHY, 2021-2023 (USD MILLION) 163
TABLE 96 HEALTHCARE BPO MARKET FOR INFORMATION MANAGEMENT SERVICES, BY SOURCE GEOGRAPHY, 2024-2029 (USD MILLION) 163
TABLE 97 HEALTHCARE BPO MARKET FOR INFORMATION MANAGEMENT SERVICES, BY DESTINATION GEOGRAPHY, 2021-2023 (USD MILLION) 163
TABLE 98 HEALTHCARE BPO MARKET FOR INFORMATION MANAGEMENT SERVICES, BY DESTINATION GEOGRAPHY, 2024-2029 (USD MILLION) 164
7.2.5 CLAIMS REPRICING 164
7.2.5.1 Reduced costs and enhanced service quality to drive market 164
TABLE 99 HEALTHCARE BPO MARKET FOR CLAIMS REPRICING SERVICES, BY SOURCE GEOGRAPHY, 2021-2023 (USD MILLION) 165
TABLE 100 HEALTHCARE BPO MARKET FOR CLAIMS REPRICING SERVICES, BY SOURCE GEOGRAPHY, 2024-2029 (USD MILLION) 165
TABLE 101 HEALTHCARE BPO MARKET FOR CLAIMS REPRICING SERVICES, BY DESTINATION GEOGRAPHY, 2021-2023 (USD MILLION) 165
TABLE 102 HEALTHCARE BPO MARKET FOR CLAIMS REPRICING SERVICES, BY DESTINATION GEOGRAPHY, 2024-2029 (USD MILLION) 166
7.2.6 CLAIMS INVESTIGATION SERVICES 166
7.2.6.1 Enhanced fraud detection and recovery to drive market 166
TABLE 103 HEALTHCARE BPO MARKET FOR CLAIMS INVESTIGATION SERVICES, BY SOURCE GEOGRAPHY, 2021-2023 (USD MILLION) 167
TABLE 104 HEALTHCARE BPO MARKET FOR CLAIMS INVESTIGATION SERVICES, BY SOURCE GEOGRAPHY, 2024-2029 (USD MILLION) 167
TABLE 105 HEALTHCARE BPO MARKET FOR CLAIMS INVESTIGATION SERVICES, BY DESTINATION GEOGRAPHY, 2021-2023 (USD MILLION) 167
TABLE 106 HEALTHCARE BPO MARKET FOR CLAIMS INVESTIGATION SERVICES, BY DESTINATION GEOGRAPHY, 2024-2029 (USD MILLION) 168
7.2.7 CLAIMS INDEXING SERVICES 168
7.2.7.1 Risk mitigation and compliance to drive market 168
TABLE 107 HEALTHCARE BPO MARKET FOR CLAIMS INDEXING SERVICES, BY SOURCE GEOGRAPHY, 2021-2023 (USD MILLION) 169
TABLE 108 HEALTHCARE BPO MARKET FOR CLAIMS INDEXING SERVICES, BY SOURCE GEOGRAPHY, 2024-2029 (USD MILLION) 169
TABLE 109 HEALTHCARE BPO MARKET FOR CLAIMS INDEXING SERVICES, BY DESTINATION GEOGRAPHY, 2021-2023 (USD MILLION) 169
TABLE 110 HEALTHCARE BPO MARKET FOR CLAIMS INDEXING SERVICES, BY DESTINATION GEOGRAPHY, 2024-2029 (USD MILLION) 170
7.2.8 FRAUD DETECTION & MANAGEMENT SERVICES 170
7.2.8.1 Increasing demand for social network analytics to drive market 170
TABLE 111 HEALTHCARE BPO MARKET FOR FRAUD DETECTION & MANAGEMENT SERVICES, BY SOURCE GEOGRAPHY, 2021-2023 (USD MILLION) 171
TABLE 112 HEALTHCARE BPO MARKET FOR FRAUD DETECTION & MANAGEMENT SERVICES, BY SOURCE GEOGRAPHY, 2024-2029 (USD MILLION) 171
TABLE 113 HEALTHCARE BPO MARKET FOR FRAUD DETECTION & MANAGEMENT SERVICES, BY DESTINATION GEOGRAPHY, 2021-2023 (USD MILLION) 172
TABLE 114 HEALTHCARE BPO MARKET FOR FRAUD DETECTION & MANAGEMENT SERVICES, BY DESTINATION GEOGRAPHY, 2024-2029 (USD MILLION) 172
7.3 INTEGRATED FRONT-END SERVICE & BACK-OFFICE OPERATIONS 173
7.3.1 REDUCTION IN OVERHEAD EXPENSES AND IMPROVED EFFICIENCY TO DRIVE MARKET 173
TABLE 115 HEALTHCARE BPO MARKET FOR INTEGRATED FRONT-END SERVICE & BACK-OFFICE OPERATIONS, BY SOURCE GEOGRAPHY, 2021-2023 (USD MILLION) 174
TABLE 116 HEALTHCARE BPO MARKET FOR INTEGRATED FRONT-END SERVICE & BACK-OFFICE OPERATIONS, BY SOURCE GEOGRAPHY, 2024-2029 (USD MILLION) 174
TABLE 117 HEALTHCARE BPO MARKET FOR INTEGRATED FRONT-END SERVICE & BACK-OFFICE OPERATIONS, BY DESTINATION GEOGRAPHY, 2021-2023 (USD MILLION) 174
TABLE 118 HEALTHCARE BPO MARKET FOR INTEGRATED FRONT-END SERVICE & BACK-OFFICE OPERATIONS, BY DESTINATION GEOGRAPHY, 2024-2029 (USD MILLION) 175
7.4 MEMBER MANAGEMENT 175
7.4.1 COST-EFFECTIVENESS AND OPERATIONAL EFFICIENCY TO DRIVE MARKET 175
TABLE 119 HEALTHCARE BPO MARKET FOR MEMBER MANAGEMENT, BY SOURCE GEOGRAPHY, 2021-2023 (USD MILLION) 176
TABLE 120 HEALTHCARE BPO MARKET FOR MEMBER MANAGEMENT, BY SOURCE GEOGRAPHY, 2024-2029 (USD MILLION) 176
TABLE 121 HEALTHCARE BPO MARKET FOR MEMBER MANAGEMENT, BY DESTINATION GEOGRAPHY, 2021-2023 (USD MILLION) 177
TABLE 122 HEALTHCARE BPO MARKET FOR MEMBER MANAGEMENT, BY DESTINATION GEOGRAPHY, 2024-2029 (USD MILLION) 177
7.5 PRODUCT DEVELOPMENT & BUSINESS ACQUISITION (PDBA) 178
7.5.1 INCREASING FOCUS ON CUSTOMER ENGAGEMENT AND RETENTION TO DRIVE MARKET 178
TABLE 123 HEALTHCARE BPO MARKET FOR PRODUCT DEVELOPMENT & BUSINESS ACQUISITION, BY SOURCE GEOGRAPHY, 2021-2023 (USD MILLION) 178
TABLE 124 HEALTHCARE BPO MARKET FOR PRODUCT DEVELOPMENT & BUSINESS ACQUISITION, BY SOURCE GEOGRAPHY, 2024-2029 (USD MILLION) 179
TABLE 125 HEALTHCARE BPO MARKET FOR PRODUCT DEVELOPMENT & BUSINESS ACQUISITION, BY DESTINATION GEOGRAPHY, 2021-2023 (USD MILLION) 179
TABLE 126 HEALTHCARE BPO MARKET FOR PRODUCT DEVELOPMENT & BUSINESS ACQUISITION, BY DESTINATION GEOGRAPHY, 2024-2029 (USD MILLION) 180
7.6 PROVIDER MANAGEMENT 180
7.6.1 IMPROVEMENT IN CLAIMS AUTO-ADJUDICATION RATES TO DRIVE MARKET 180
TABLE 127 HEALTHCARE BPO MARKET FOR PROVIDER MANAGEMENT, BY SOURCE GEOGRAPHY, 2021-2023 (USD MILLION) 181
TABLE 128 HEALTHCARE BPO MARKET FOR PROVIDER MANAGEMENT, BY SOURCE GEOGRAPHY, 2024-2029 (USD MILLION) 181
TABLE 129 HEALTHCARE BPO MARKET FOR PROVIDER MANAGEMENT, BY DESTINATION GEOGRAPHY, 2021-2023 (USD MILLION) 182
TABLE 130 HEALTHCARE BPO MARKET FOR PROVIDER MANAGEMENT, BY DESTINATION GEOGRAPHY, 2024-2029 (USD MILLION) 182
7.7 CARE MANAGEMENT 183
7.7.1 GROWING EMPHASIS ON PATIENT SATISFACTION AND OUTCOMES TO DRIVE MARKET 183
TABLE 131 HEALTHCARE BPO MARKET FOR CARE MANAGEMENT, BY SOURCE GEOGRAPHY, 2021-2023 (USD MILLION) 183
TABLE 132 HEALTHCARE BPO MARKET FOR CARE MANAGEMENT, BY SOURCE GEOGRAPHY, 2024-2029 (USD MILLION) 184
TABLE 133 HEALTHCARE BPO MARKET FOR CARE MANAGEMENT, BY DESTINATION GEOGRAPHY, 2021-2023 (USD MILLION) 184
TABLE 134 HEALTHCARE BPO MARKET FOR CARE MANAGEMENT, BY DESTINATION GEOGRAPHY, 2024-2029 (USD MILLION) 185
7.8 BILLING & ACCOUNTS MANAGEMENT SERVICES 185
7.8.1 ENHANCED BILLING ACCURACY AND EFFICIENCY TO DRIVE MARKET 185
TABLE 135 HEALTHCARE BPO MARKET FOR BILLING & ACCOUNTS MANAGEMENT SERVICES, BY SOURCE GEOGRAPHY, 2021-2023 (USD MILLION) 186
TABLE 136 HEALTHCARE BPO MARKET FOR BILLING & ACCOUNTS MANAGEMENT SERVICES, BY SOURCE GEOGRAPHY, 2024-2029 (USD MILLION) 186
TABLE 137 HEALTHCARE BPO MARKET FOR BILLING & ACCOUNTS MANAGEMENT SERVICES, BY DESTINATION GEOGRAPHY, 2021-2023 (USD MILLION) 186
TABLE 138 HEALTHCARE BPO MARKET FOR BILLING & ACCOUNTS MANAGEMENT SERVICES, BY DESTINATION GEOGRAPHY, 2024-2029 (USD MILLION) 187
7.9 HR SERVICES 187
7.9.1 INCREASING NEED FOR TALENT MANAGEMENT AND WORKFORCE ANALYTICS TO DRIVE MARKET 187
TABLE 139 HEALTHCARE BPO MARKET FOR HR SERVICES, BY SOURCE GEOGRAPHY, 2021-2023 (USD MILLION) 188
TABLE 140 HEALTHCARE BPO MARKET FOR HR SERVICES, BY SOURCE GEOGRAPHY, 2024-2029 (USD MILLION) 188
TABLE 141 HEALTHCARE BPO MARKET FOR HR SERVICES, BY DESTINATION GEOGRAPHY, 2021-2023 (USD MILLION) 188
TABLE 142 HEALTHCARE BPO MARKET FOR HR SERVICES, BY DESTINATION GEOGRAPHY, 2024-2029 (USD MILLION) 189
8 HEALTHCARE BPO MARKET, BY PROVIDER SERVICE 190
8.1 INTRODUCTION 191
TABLE 143 HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2021-2023 (USD MILLION) 191
TABLE 144 HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2024-2029 (USD MILLION) 191
TABLE 145 HEALTHCARE BPO MARKET FOR PROVIDER SERVICE, BY SOURCE GEOGRAPHY, 2021-2023 (USD MILLION) 191
TABLE 146 HEALTHCARE BPO MARKET FOR PROVIDER SERVICE, BY SOURCE GEOGRAPHY, 2024-2029 (USD MILLION) 192
TABLE 147 HEALTHCARE BPO MARKET FOR PROVIDER SERVICE, BY DESTINATION GEOGRAPHY, 2021-2023 (USD MILLION) 192
TABLE 148 HEALTHCARE BPO MARKET FOR PROVIDER SERVICE, BY DESTINATION GEOGRAPHY, 2024-2029 (USD MILLION) 193
8.2 REVENUE CYCLE MANAGEMENT 193
8.2.1 INCREASING OUTSOURCING OF MEDICAL BILLING AND MEDICAL CODING TO DRIVE MARKET 193
TABLE 149 KEY PLAYERS PROVIDING REVENUE CYCLE MANAGEMENT 194
TABLE 150 HEALTHCARE BPO MARKET FOR REVENUE CYCLE MANAGEMENT, BY SOURCE GEOGRAPHY, 2021-2023 (USD MILLION) 195
TABLE 151 HEALTHCARE BPO MARKET FOR REVENUE CYCLE MANAGEMENT, BY SOURCE GEOGRAPHY, 2024-2029 (USD MILLION) 195
TABLE 152 HEALTHCARE BPO MARKET FOR REVENUE CYCLE MANAGEMENT, BY DESTINATION GEOGRAPHY, 2021-2023 (USD MILLION) 196
TABLE 153 HEALTHCARE BPO MARKET FOR REVENUE CYCLE MANAGEMENT, BY DESTINATION GEOGRAPHY, 2024-2029 (USD MILLION) 196
8.3 PATIENT ENROLMENT 197
8.3.1 INCREASED CLAIM DENIALS AND PAYMENT DELAYS TO DRIVE MARKET 197
TABLE 154 KEY PLAYERS PROVIDING PATIENT ENROLMENT SERVICE 197
TABLE 155 HEALTHCARE BPO MARKET FOR PATIENT ENROLLMENT, BY SOURCE GEOGRAPHY, 2021-2023 (USD MILLION) 198
TABLE 156 HEALTHCARE BPO MARKET FOR PATIENT ENROLLMENT, BY SOURCE GEOGRAPHY, 2024-2029 (USD MILLION) 198
TABLE 157 HEALTHCARE BPO MARKET FOR PATIENT ENROLLMENT, BY DESTINATION GEOGRAPHY, 2021-2023 (USD MILLION) 198
TABLE 158 HEALTHCARE BPO MARKET FOR PATIENT ENROLLMENT, BY DESTINATION GEOGRAPHY, 2024-2029 (USD MILLION) 199
8.4 PATIENT CARE 199
8.4.1 INCREASING NEED FOR EFFICIENT MANAGEMENT OF PATIENT INTERACTIONS AND CARE COORDINATION TO DRIVE MARKET 199
TABLE 159 KEY PLAYERS PROVIDING PATIENT CARE 200
TABLE 160 HEALTHCARE BPO MARKET FOR PATIENT CARE, BY TYPE, 2021-2023 (USD MILLION) 201
TABLE 161 HEALTHCARE BPO MARKET FOR PATIENT CARE, BY TYPE, 2024-2029 (USD MILLION) 201
TABLE 162 HEALTHCARE BPO MARKET FOR PATIENT CARE, BY SOURCE GEOGRAPHY, 2021-2023 (USD MILLION) 201
TABLE 163 HEALTHCARE BPO MARKET FOR PATIENT CARE, BY SOURCE GEOGRAPHY, 2024-2029 (USD MILLION) 202
TABLE 164 HEALTHCARE BPO MARKET FOR PATIENT CARE, BY DESTINATION GEOGRAPHY, 2021-2023 (USD MILLION) 202
TABLE 165 HEALTHCARE BPO MARKET FOR PATIENT CARE, BY DESTINATION GEOGRAPHY, 2024-2029 (USD MILLION) 203
8.4.2 MEDICAL TRANSCRIPTION 203
8.4.2.1 Enhanced efficiency and productivity to drive market 203
TABLE 166 HEALTHCARE BPO MARKET FOR MEDICAL TRANSCRIPTION, BY SOURCE GEOGRAPHY, 2021-2023 (USD MILLION) 204
TABLE 167 HEALTHCARE BPO MARKET FOR MEDICAL TRANSCRIPTION, BY SOURCE GEOGRAPHY, 2024-2029 (USD MILLION) 204
TABLE 168 HEALTHCARE BPO MARKET FOR MEDICAL TRANSCRIPTION, BY DESTINATION GEOGRAPHY, 2021-2023 (USD MILLION) 204
TABLE 169 HEALTHCARE BPO MARKET FOR MEDICAL TRANSCRIPTION, BY DESTINATION GEOGRAPHY, 2024-2029 (USD MILLION) 205
8.4.3 DEVICE MONITORING 205
8.4.3.1 Increasing adoption of predictive analytics to drive market 205
TABLE 170 HEALTHCARE BPO MARKET FOR DEVICE MONITORING, BY SOURCE GEOGRAPHY, 2021-2023 (USD MILLION) 206
TABLE 171 HEALTHCARE BPO MARKET FOR DEVICE MONITORING, BY SOURCE GEOGRAPHY, 2024-2029 (USD MILLION) 206
TABLE 172 HEALTHCARE BPO MARKET FOR DEVICE MONITORING, BY DESTINATION GEOGRAPHY, 2021-2023 (USD MILLION) 206
TABLE 173 HEALTHCARE BPO MARKET FOR DEVICE MONITORING, BY DESTINATION GEOGRAPHY, 2024-2029 (USD MILLION) 207
8.4.4 MEDICAL IMAGING 207
8.4.4.1 Increasing need for advanced medical treatments to drive market 207
TABLE 174 HEALTHCARE BPO MARKET FOR MEDICAL IMAGING, BY SOURCE GEOGRAPHY, 2021-2023 (USD MILLION) 208
TABLE 175 HEALTHCARE BPO MARKET FOR MEDICAL IMAGING, BY SOURCE GEOGRAPHY, 2024-2029 (USD MILLION) 208
TABLE 176 HEALTHCARE BPO MARKET FOR MEDICAL IMAGING, BY DESTINATION GEOGRAPHY, 2021-2023 (USD MILLION) 208
TABLE 177 HEALTHCARE BPO MARKET FOR MEDICAL IMAGING, BY DESTINATION GEOGRAPHY, 2024-2029 (USD MILLION) 209
9 HEALTHCARE BPO MARKET, BY REGION 210
9.1 SOURCE GEOGRAPHY 211
TABLE 178 HEALTHCARE BPO MARKET, BY SOURCE GEOGRAPHY, 2021-2023 (USD MILLION) 211
TABLE 179 HEALTHCARE BPO MARKET, BY SOURCE GEOGRAPHY, 2024-2029 (USD MILLION) 212
9.1.1 NORTH AMERICA 212
9.1.1.1 US to remain largest source geography for healthcare BPO services 212
FIGURE 32 NORTH AMERICA: HEALTHCARE BPO MARKET SNAPSHOT 214
TABLE 180 NORTH AMERICA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2021-2023 (USD MILLION) 215
TABLE 181 NORTH AMERICA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2024-2029 (USD MILLION) 215
TABLE 182 NORTH AMERICA: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICE, BY TYPE, 2021-2023 (USD MILLION) 215
TABLE 183 NORTH AMERICA: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICE, BY TYPE, 2024-2029 (USD MILLION) 216
TABLE 184 NORTH AMERICA: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2021-2023 (USD MILLION) 216
TABLE 185 NORTH AMERICA: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2024-2029 (USD MILLION) 217
TABLE 186 NORTH AMERICA: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICE, BY TYPE, 2021-2023 (USD MILLION) 217
TABLE 187 NORTH AMERICA: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICE, BY TYPE, 2024-2029 (USD MILLION) 218
TABLE 188 NORTH AMERICA: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2021-2023 (USD MILLION) 218
TABLE 189 NORTH AMERICA: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2024-2029 (USD MILLION) 218
TABLE 190 NORTH AMERICA: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICE, BY TYPE, 2021-2023 (USD MILLION) 219
TABLE 191 NORTH AMERICA: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICE, BY TYPE, 2024-2029 (USD MILLION) 219
TABLE 192 NORTH AMERICA: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICE, BY TYPE, 2021-2023 (USD MILLION) 219
TABLE 193 NORTH AMERICA: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICE, BY TYPE, 2024-2029 (USD MILLION) 220
9.1.2 EUROPE 220
9.1.2.1 Need to reduce incidence of healthcare fraud to drive market growth 220
TABLE 194 EUROPE: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2021-2023 (USD MILLION) 221
TABLE 195 EUROPE: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2024-2029 (USD MILLION) 221
TABLE 196 EUROPE: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICE, BY TYPE, 2021-2023 (USD MILLION) 221
TABLE 197 EUROPE: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICE, BY TYPE, 2024-2029 (USD MILLION) 222
TABLE 198 EUROPE: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2021-2023 (USD MILLION) 222
TABLE 199 EUROPE: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2024-2029 (USD MILLION) 222
TABLE 200 EUROPE: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICE, BY TYPE, 2021-2023 (USD MILLION) 223
TABLE 201 EUROPE: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICE, BY TYPE, 2024-2029 (USD MILLION) 223
TABLE 202 EUROPE: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2021-2023 (USD MILLION) 223
TABLE 203 EUROPE: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2024-2029 (USD MILLION) 224
TABLE 204 EUROPE: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICE, BY TYPE, 2021-2023 (USD MILLION) 224
TABLE 205 EUROPE: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICE, BY TYPE, 2024-2029 (USD MILLION) 224
TABLE 206 EUROPE: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICE, BY TYPE, 2021-2023 (USD MILLION) 225
TABLE 207 EUROPE: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICE, BY TYPE, 2024-2029 (USD MILLION) 225
9.1.3 REST OF THE WORLD 225
9.1.3.1 Lack of centralized healthcare systems and low healthcare expenditure to create growth opportunities 225
TABLE 208 SOURCE GEOGRAPHY, BY REST OF THE WORLD: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2021-2023 (USD MILLION) 226
TABLE 209 SOURCE GEOGRAPHY, BY REST OF THE WORLD: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2024-2029 (USD MILLION) 226
TABLE 210 SOURCE GEOGRAPHY, BY REST OF THE WORLD: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICE, BY TYPE, 2021-2023 (USD MILLION) 226
TABLE 211 SOURCE GEOGRAPHY, BY REST OF THE WORLD: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICE, BY TYPE, 2024-2029 (USD MILLION) 227
TABLE 212 SOURCE GEOGRAPHY, BY REST OF THE WORLD: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2021-2023 (USD MILLION) 227
TABLE 213 SOURCE GEOGRAPHY, BY REST OF THE WORLD: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2024-2029 (USD MILLION) 228
TABLE 214 SOURCE GEOGRAPHY, BY REST OF THE WORLD: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICE, BY TYPE, 2021-2023 (USD MILLION) 228
TABLE 215 SOURCE GEOGRAPHY, BY REST OF THE WORLD: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICE, BY TYPE, 2024-2029 (USD MILLION) 229
TABLE 216 SOURCE GEOGRAPHY, BY REST OF THE WORLD: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2021-2023 (USD MILLION) 229
TABLE 217 SOURCE GEOGRAPHY, BY REST OF THE WORLD: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2024-2029 (USD MILLION) 229
TABLE 218 SOURCE GEOGRAPHY, BY REST OF THE WORLD: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICE, BY TYPE, 2021-2023 (USD MILLION) 230
TABLE 219 SOURCE GEOGRAPHY, BY REST OF THE WORLD: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICE, BY TYPE, 2024-2029 (USD MILLION) 230
TABLE 220 SOURCE GEOGRAPHY, BY REST OF THE WORLD: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICE, BY TYPE, 2021-2023 (USD MILLION) 230
TABLE 221 SOURCE GEOGRAPHY, BY REST OF THE WORLD HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICE, BY TYPE, 2024-2029 (USD MILLION) 231
9.2 DESTINATION GEOGRAPHY 231
TABLE 222 HEALTHCARE BPO MARKET, BY DESTINATION GEOGRAPHY, 2021-2023 (USD MILLION) 231
TABLE 223 HEALTHCARE BPO MARKET, BY DESTINATION GEOGRAPHY, 2024-2029 (USD MILLION) 232
9.2.1 INDIA 232
9.2.1.1 Largest destination of choice for outsourcing healthcare service 232
FIGURE 33 INDIA: HEALTHCARE BPO MARKET SNAPSHOT 234
TABLE 224 INDIA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2021-2023 (USD MILLION) 235
TABLE 225 INDIA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2024-2029 (USD MILLION) 235
TABLE 226 INDIA: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICE, BY TYPE, 2021-2023 (USD MILLION) 235
TABLE 227 INDIA: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICE, BY TYPE, 2024-2029 (USD MILLION) 236
TABLE 228 INDIA: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2021-2023 (USD MILLION) 236
TABLE 229 INDIA: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2024-2029 (USD MILLION) 236
TABLE 230 INDIA: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICE, BY TYPE, 2021-2023 (USD MILLION) 237
TABLE 231 INDIA: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICE, BY TYPE, 2024-2029 (USD MILLION) 237
TABLE 232 INDIA: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2021-2023 (USD MILLION) 237
TABLE 233 INDIA: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2024-2029 (USD MILLION) 238
TABLE 234 INDIA: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICE, BY TYPE, 2021-2023 (USD MILLION) 238
TABLE 235 INDIA: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICE, BY TYPE, 2024-2029 (USD MILLION) 238
TABLE 236 INDIA: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICE, BY TYPE, 2021-2023 (USD MILLION) 239
TABLE 237 INDIA: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICE, BY TYPE, 2024-2029 (USD MILLION) 239
9.2.2 US 239
9.2.2.1 Adoption of computer-assisted RCM coding systems increasing in US 239
TABLE 238 US: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2021-2023 (USD MILLION) 240
TABLE 239 US: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2024-2029 (USD MILLION) 240
TABLE 240 US: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICE, BY TYPE, 2021-2023 (USD MILLION) 241
TABLE 241 US: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICE, BY TYPE, 2024-2029 (USD MILLION) 241
TABLE 242 US: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2021-2023 (USD MILLION) 241
TABLE 243 US: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2024-2029 (USD MILLION) 242
TABLE 244 US: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICE, BY TYPE, 2021-2023 (USD MILLION) 242
TABLE 245 US: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICE, BY TYPE, 2024-2029 (USD MILLION) 243
TABLE 246 US: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2021-2023 (USD MILLION) 243
TABLE 247 US: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2024-2029 (USD MILLION) 243
TABLE 248 US: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICE, BY TYPE, 2021-2023 (USD MILLION) 244
TABLE 249 US: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICE, BY TYPE, 2024-2029 (USD MILLION) 244
TABLE 250 US: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICE, BY TYPE, 2021-2023 (USD MILLION) 244
TABLE 251 US: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICE, BY TYPE, 2024-2029 (USD MILLION) 245
9.2.3 BULGARIA & OTHER EU COUNTRIES 245
9.2.3.1 Bulgaria to be leading outsourcing destination in Southeastern Europe 245
TABLE 252 BULGARIA & OTHER EU COUNTRIES: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2021-2023 (USD MILLION) 246
TABLE 253 BULGARIA & OTHER EU COUNTRIES: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2024-2029 (USD MILLION) 246
TABLE 254 BULGARIA & OTHER EU COUNTRIES: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICE, BY TYPE, 2021-2023 (USD MILLION) 246
TABLE 255 BULGARIA & OTHER EU COUNTRIES: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICE, BY TYPE, 2024-2029 (USD MILLION) 247
TABLE 256 BULGARIA & OTHER EU COUNTRIES: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2021-2023 (USD MILLION) 247
TABLE 257 BULGARIA & OTHER EU COUNTRIES: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2024-2029 (USD MILLION) 248
TABLE 258 BULGARIA & OTHER EU COUNTRIES: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICE, BY TYPE, 2021-2023 (USD MILLION) 248
TABLE 259 BULGARIA & OTHER EU COUNTRIES: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICE, BY TYPE, 2024-2029 (USD MILLION) 249
TABLE 260 BULGARIA & OTHER EU COUNTRIES: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2021-2023 (USD MILLION) 249
TABLE 261 BULGARIA & OTHER EU COUNTRIES: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2024-2029 (USD MILLION) 249
TABLE 262 BULGARIA & OTHER EU COUNTRIES: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICE, BY TYPE, 2021-2023 (USD MILLION) 250
TABLE 263 BULGARIA & OTHER EU COUNTRIES: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICE, BY TYPE, 2024-2029 (USD MILLION) 250
TABLE 264 BULGARIA & OTHER EU COUNTRIES: HEALTHCARE BPO MARKET FOR SALES AND MARKETING SERVICE, BY TYPE, 2021-2023 (USD MILLION) 250
TABLE 265 BULGARIA & OTHER EU COUNTRIES: HEALTHCARE BPO MARKET FOR SALES AND MARKETING SERVICE, BY TYPE, 2024-2029 (USD MILLION) 251
9.2.4 PHILIPPINES 251
9.2.4.1 Offers attractive option for cost-effective outsourcing 251
TABLE 266 PHILIPPINES: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2021-2023 (USD MILLION) 252
TABLE 267 PHILIPPINES: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2024-2029 (USD MILLION) 252
TABLE 268 PHILIPPINES: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICE, BY TYPE, 2021-2023 (USD MILLION) 252
TABLE 269 PHILIPPINES: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICE, BY TYPE, 2024-2029 (USD MILLION) 253
TABLE 270 PHILIPPINES: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2021-2023 (USD MILLION) 253
TABLE 271 PHILIPPINES: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2024-2029 (USD MILLION) 254
TABLE 272 PHILIPPINES: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICE, BY TYPE, 2021-2023 (USD MILLION) 254
TABLE 273 PHILIPPINES: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICE, BY TYPE, 2024-2029 (USD MILLION) 255
TABLE 274 PHILIPPINES: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2021-2023 (USD MILLION) 255
TABLE 275 PHILIPPINES: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2024-2029 (USD MILLION) 255
TABLE 276 PHILIPPINES: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICE, BY TYPE, 2021-2023 (USD MILLION) 256
TABLE 277 PHILIPPINES: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICE, BY TYPE, 2024-2029 (USD MILLION) 256
TABLE 278 PHILIPPINES: HEALTHCARE BPO MARKET FOR SALES AND MARKETING SERVICE, BY TYPE, 2021-2023 (USD MILLION) 256
TABLE 279 PHILIPPINES: HEALTHCARE BPO MARKET FOR SALES AND MARKETING SERVICE, BY TYPE, 2024-2029 (USD MILLION) 257
9.2.5 CHINA 257
9.2.5.1 Promising destination for outsourcing of healthcare service 257
TABLE 280 CHINA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2021-2023 (USD MILLION) 258
TABLE 281 CHINA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2024-2029 (USD MILLION) 258
TABLE 282 CHINA: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICE, BY TYPE, 2021-2023 (USD MILLION) 258
TABLE 283 CHINA: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICE, BY TYPE, 2024-2029 (USD MILLION) 259
TABLE 284 CHINA: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2021-2023 (USD MILLION) 259
TABLE 285 CHINA: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2024-2029 (USD MILLION) 259
TABLE 286 CHINA: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICE, BY TYPE, 2021-2023 (USD MILLION) 260
TABLE 287 CHINA: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICE, BY TYPE, 2024-2029 (USD MILLION) 260
TABLE 288 CHINA: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2021-2023 (USD MILLION) 260
TABLE 289 CHINA: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2024-2029 (USD MILLION) 261
TABLE 290 CHINA: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICE, BY TYPE, 2021-2023 (USD MILLION) 261
TABLE 291 CHINA: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICE, BY TYPE, 2024-2029 (USD MILLION) 261
TABLE 292 CHINA: HEALTHCARE BPO MARKET FOR SALES AND MARKETING SERVICE, BY TYPE, 2021-2023 (USD MILLION) 262
TABLE 293 CHINA: HEALTHCARE BPO MARKET FOR SALES AND MARKETING SERVICE, BY TYPE, 2024-2029 (USD MILLION) 262
9.2.6 BRAZIL 262
9.2.6.1 Emerging manufacturing hub for life science sector to drive market 262
TABLE 294 BRAZIL: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2021-2023 (USD MILLION) 263
TABLE 295 BRAZIL: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2024-2029 (USD MILLION) 263
TABLE 296 BRAZIL: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICE, BY TYPE, 2021-2023 (USD MILLION) 264
TABLE 297 BRAZIL: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICE, BY TYPE, 2024-2029 (USD MILLION) 264
TABLE 298 BRAZIL: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2021-2023 (USD MILLION) 264
TABLE 299 BRAZIL: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2024-2029 (USD MILLION) 265
TABLE 300 BRAZIL: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICE, BY TYPE, 2021-2023 (USD MILLION) 265
TABLE 301 BRAZIL: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICE, BY TYPE, 2024-2029 (USD MILLION) 266
TABLE 302 BRAZIL: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2021-2023 (USD MILLION) 266
TABLE 303 BRAZIL: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2024-2029 (USD MILLION) 266
TABLE 304 BRAZIL: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICE, BY TYPE, 2021-2023 (USD MILLION) 267
TABLE 305 BRAZIL: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICE, BY TYPE, 2024-2029 (USD MILLION) 267
TABLE 306 BRAZIL: HEALTHCARE BPO MARKET FOR SALES AND MARKETING SERVICE, BY TYPE, 2021-2023 (USD MILLION) 267
TABLE 307 BRAZIL: HEALTHCARE BPO MARKET FOR SALES AND MARKETING SERVICE, BY TYPE, 2024-2029 (USD MILLION) 268
9.2.7 KINGDOM OF SAUDI ARABIA 268
9.2.7.1 Organized clinical research service to support market growth 268
TABLE 308 KINGDOM OF SAUDI ARABIA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2021-2023 (USD MILLION) 268
TABLE 309 KINGDOM OF SAUDI ARABIA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2024-2029 (USD MILLION) 269
TABLE 310 KINGDOM OF SAUDI ARABIA: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICE, BY TYPE, 2021-2023 (USD MILLION) 269
TABLE 311 KINGDOM OF SAUDI ARABIA: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICE, BY TYPE, 2024-2029 (USD MILLION) 270
TABLE 312 KINGDOM OF SAUDI ARABIA: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2021-2023 (USD MILLION) 270
TABLE 313 KINGDOM OF SAUDI ARABIA: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2024-2029 (USD MILLION) 271
TABLE 314 KINGDOM OF SAUDI ARABIA: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICE, BY TYPE, 2021-2023 (USD MILLION) 271
TABLE 315 KINGDOM OF SAUDI ARABIA: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICE, BY TYPE, 2024-2029 (USD MILLION) 272
TABLE 316 KINGDOM OF SAUDI ARABIA: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2021-2023 (USD MILLION) 272
TABLE 317 KINGDOM OF SAUDI ARABIA: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2024-2029 (USD MILLION) 272
TABLE 318 KINGDOM OF SAUDI ARABIA: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICE, BY TYPE, 2021-2023 (USD MILLION) 273
TABLE 319 KINGDOM OF SAUDI ARABIA: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICE, BY TYPE, 2024-2029 (USD MILLION) 273
TABLE 320 KINGDOM OF SAUDI ARABIA: HEALTHCARE BPO MARKET FOR SALES AND MARKETING SERVICE, BY TYPE, 2021-2023 (USD MILLION) 273
TABLE 321 KINGDOM OF SAUDI ARABIA: HEALTHCARE BPO MARKET FOR SALES AND MARKETING SERVICE, BY TYPE, 2024-2029 (USD MILLION) 274
9.2.8 REST OF THE WORLD 274
9.2.8.1 Increasing investments in modernizing healthcare systems to support market growth 274
TABLE 322 DESTINATION GEOGRAPHY, BY REST OF THE WORLD: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2021-2023 (USD MILLION) 275
TABLE 323 DESTINATION GEOGRAPHY, BY REST OF THE WORLD: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2024-2029 (USD MILLION) 275
TABLE 324 DESTINATION GEOGRAPHY, BY REST OF THE WORLD: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICE, BY TYPE, 2021-2023 (USD MILLION) 275
TABLE 325 DESTINATION GEOGRAPHY, BY REST OF THE WORLD: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICE, BY TYPE, 2024-2029 (USD MILLION) 276
TABLE 326 DESTINATION GEOGRAPHY, BY REST OF THE WORLD: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2021-2023 (USD MILLION) 276
TABLE 327 DESTINATION GEOGRAPHY, BY REST OF THE WORLD: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2024-2029 (USD MILLION) 277
TABLE 328 DESTINATION GEOGRAPHY, BY REST OF THE WORLD: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICE, BY TYPE, 2021-2023 (USD MILLION) 277
TABLE 329 DESTINATION GEOGRAPHY, BY REST OF THE WORLD: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICE, BY TYPE, 2024-2029 (USD MILLION) 278
TABLE 330 DESTINATION GEOGRAPHY, BY REST OF THE WORLD: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2021-2023 (USD MILLION) 278
TABLE 331 DESTINATION GEOGRAPHY, BY REST OF THE WORLD: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2024-2029 (USD MILLION) 278
TABLE 332 DESTINATION GEOGRAPHY, BY REST OF THE WORLD: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICE, BY TYPE, 2021-2023 (USD MILLION) 279
TABLE 333 DESTINATION GEOGRAPHY, BY REST OF THE WORLD:HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICE, BY TYPE, 2024-2029 (USD MILLION) 279
TABLE 334 DESTINATION GEOGRAPHY, BY REST OF THE WORLD: HEALTHCARE BPO MARKET FOR SALES AND MARKETING SERVICE, BY TYPE, 2021-2023 (USD MILLION) 279
TABLE 335 DESTINATION GEOGRAPHY, BY REST OF THE WORLD: HEALTHCARE BPO MARKET FOR SALES AND MARKETING SERVICE, BY TYPE, 2024-2029 (USD MILLION) 280
10 COMPETITIVE LANDSCAPE 281
10.1 OVERVIEW 281
10.2 KEY PLAYER STRATEGIES/RIGHT TO WIN 281
TABLE 336 OVERVIEW OF STRATEGIES ADOPTED BY HEALTHCARE BPO MARKET PLAYERS 282
10.3 REVENUE ANALYSIS 283
FIGURE 34 REVENUE ANALYSIS FOR KEY COMPANIES (2019-2023) 283
10.4 MARKET SHARE ANALYSIS 284
10.4.1 RANKING OF KEY MARKET PLAYERS 284
FIGURE 35 RANKING OF TOP FIVE PLAYERS IN HEALTHCARE BPO MARKET 284
10.4.2 HEALTHCARE BPO MARKET SHARE ANALYSIS 284
FIGURE 36 HEALTHCARE BPO MARKET: MARKET SHARE ANALYSIS (2023) 285
TABLE 337 HEALTHCARE BPO MARKET: INTENSITY OF COMPETITIVE RIVALRY 285
10.5 VALUATION AND FINANCIAL METRICS OF HEALTHCARE SERVICES VENDORS 287
FIGURE 37 EV/EBITDA OF KEY VENDORS 287
FIGURE 38 YEAR-TO-DATE (YTD) PRICE TOTAL RETURN AND 5-YEAR STOCK BETA OF KEY VENDORS 287
10.6 COMPANY EVALUATION MATRIX: KEY PLAYERS, 2023 288
10.6.1 STARS 288
10.6.2 EMERGING LEADERS 288
10.6.3 PERVASIVE PLAYERS 288
10.6.4 PARTICIPANTS 288
FIGURE 39 HEALTHCARE BPO MARKET: COMPANY EVALUATION MATRIX, 2023 289
10.6.5 COMPANY FOOTPRINT: KEY PLAYERS, 2023 290
FIGURE 40 COMPANY FOOTPRINT (15 COMPANIES) 290
TABLE 338 REGION FOOTPRINT (15 COMPANIES) 291
TABLE 339 PROVIDER SERVICE FOOTPRINT (15 COMPANIES) 292
TABLE 340 PAYER SERVICE FOOTPRINT (15 COMPANIES) 293
TABLE 341 LIFE SCIENCE SERVICE FOOTPRINT (15 COMPANIES) 294
10.7 COMPANY EVALUATION MATRIX: START-UPS/SMES, 2023 295
10.7.1 PROGRESSIVE COMPANIES 295
10.7.2 DYNAMIC COMPANIES 295
10.7.3 RESPONSIVE COMPANIES 295
10.7.4 STARTING BLOCKS 295
FIGURE 41 HEALTHCARE BPO MARKET: START-UPS/SMES EVALUATION MATRIX (2023) 296
10.7.5 COMPETITIVE BENCHMARKING 297
10.7.5.1 Detailed list of key start-ups/SMEs 297
TABLE 342 HEALTHCARE BPO MARKET: KEY START-UPS/SMES 297
10.7.5.2 Competitive benchmarking of key start-ups/SMEs 297
TABLE 343 STARTUPS/SMES: PROVIDER SERVICE FOOTPRINT 297
TABLE 344 STARTUPS/SMES: PAYER SERVICE FOOTPRINT 298
TABLE 345 STARTUPS/SMES: LIFE SCIENCE SERVICE FOOTPRINT 298
TABLE 346 STARTUPS/SMES: REGIONAL FOOTPRINT 299
10.8 COMPETITIVE SCENARIO 299
10.8.1 PRODUCT LAUNCHES 299
TABLE 347 HEALTHCARE BPO MARKET: SERVICE LAUNCHES/SERVICE APPROVALS, JANUARY 2020?MAY 2024 299
10.8.2 DEALS 300
TABLE 348 HEALTHCARE BPO MARKET: DEALS, JANUARY 2020-MAY 2024 300
10.8.3 EXPANSIONS 309
TABLE 349 HEALTHCARE BPO MARKET: EXPANSIONS, JANUARY 2020-MAY 2024 309
10.8.4 OTHER DEVELOPMENTS 309
TABLE 350 HEALTHCARE BPO MARKET: OTHER DEVELOPMENTS, JANUARY 2020-MAY 2024 309
10.9 BRAND/PRODUCT COMPARATIVE ANALYSIS 310
FIGURE 42 HEALTHCARE BPO MARKET: BRAND/PRODUCT COMPARATIVE ANALYSIS 310
11 COMPANY PROFILES 311
11.1 KEY PLAYERS 311
(Business Overview, Products/Services/Solutions Offered, Recent Developments, MnM View, Key Strengths and Right to Win, Strategic Choices Made, Weaknesses and Competitive Threats)*
11.1.1 ACCENTURE PLC 311
TABLE 351 ACCENTURE PLC: COMPANY OVERVIEW 311
FIGURE 43 ACCENTURE PLC: COMPANY SNAPSHOT (2023) 312
TABLE 352 ACCENTURE PLC: SERVICES OFFERED 312
TABLE 353 ACCENTURE PLC: DEALS, JANUARY 2020-MAY 2024 313
11.1.2 COGNIZANT TECHNOLOGY SOLUTIONS CORPORATION 316
TABLE 354 COGNIZANT TECHNOLOGY SOLUTIONS CORPORATION: COMPANY OVERVIEW 316
FIGURE 44 COGNIZANT TECHNOLOGY SOLUTIONS CORPORATION: COMPANY SNAPSHOT (2023) 317
TABLE 355 COGNIZANT TECHNOLOGY SOLUTIONS CORPORATION: SERVICES OFFERED 317
TABLE 356 COGNIZANT TECHNOLOGY SOLUTIONS CORPORATION: DEALS, JANUARY 2020-MAY 2024 319
11.1.3 TATA CONSULTING SERVICES LIMITED 321
TABLE 357 TATA CONSULTING SERVICES: COMPANY OVERVIEW 321
FIGURE 45 TATA CONSULTING SERVICES LIMITED: COMPANY SNAPSHOT (2023) 322
TABLE 358 TATA CONSULTING SERVICES LIMITED: SERVICES OFFERED 322
TABLE 359 TATA CONSULTING SERVICES LIMITED: DEALS, JANUARY 2020-MAY 2024 323
11.1.4 XEROX CORPORATION 325
TABLE 360 XEROX CORPORATION: COMPANY OVERVIEW 325
FIGURE 46 XEROX CORPORATION: COMPANY SNAPSHOT (2023) 326
TABLE 361 XEROX CORPORATION: SERVICES OFFERED 326
TABLE 362 XEROX CORPORATION: DEALS, JANUARY 2020-MAY 2024 327
11.1.5 WNS (HOLDINGS) LIMITED 330
TABLE 363 WNS (HOLDINGS) LIMITED: COMPANY OVERVIEW 330
FIGURE 47 WNS (HOLDINGS) LIMITED: COMPANY SNAPSHOT (2023) 331
TABLE 364 WNS (HOLDINGS) LIMITED: SERVICES OFFERED 331
11.1.6 NTT DATA 334
TABLE 365 NTT DATA: COMPANY OVERVIEW 334
FIGURE 48 NTT DATA: COMPANY SNAPSHOT (2022) 334
TABLE 366 NTT DATA: SERVICES OFFERED 335
TABLE 367 NTT DATA: DEALS, JANUARY 2020-MAY 2024 336
11.1.7 IQVIA HOLDINGS INC. 337
TABLE 368 IQVIA HOLDINGS INC.: COMPANY OVERVIEW 337
FIGURE 49 IQVIA HOLDINGS INC.: COMPANY SNAPSHOT (2023) 338
TABLE 369 IQVIA HOLDINGS INC.: SERVICES OFFERED 338
TABLE 370 IQVIA HOLDINGS INC.: SERVICE LAUNCHES, JANUARY 2020-MAY 2024 339
TABLE 371 IQVIA HOLDINGS INC.: DEALS, JANUARY 2020-MAY 2024 340
11.1.8 MPHASIS 341
TABLE 372 MPHASIS: COMPANY OVERVIEW 341
FIGURE 50 MPHASIS: COMPANY SNAPSHOT (2023) 342
TABLE 373 MPHASIS: SERVICES OFFERED 342
TABLE 374 MPHASIS: DEALS, JANUARY 2020-MAY 2024 343
11.1.9 GENPACT LIMITED 345
TABLE 375 GENPACT LIMITED: COMPANY OVERVIEW 345
FIGURE 51 GENPACT LIMITED: COMPANY SNAPSHOT (2023) 346
TABLE 376 GENPACT LIMITED: SERVICES OFFERED 346
TABLE 377 GENPACT LIMITED: DEALS, JANUARY 2020-MAY 2024 347
TABLE 378 GENPACT LIMITED: EXPANSIONS, JANUARY 2020-MAY 2024 348
11.1.10 WIPRO LIMITED 349
TABLE 379 WIPRO LIMITED.: COMPANY OVERVIEW 349
FIGURE 52 WIPRO LIMITED: COMPANY SNAPSHOT (2023) 350
TABLE 380 WIPRO LIMITED: SERVICES OFFERED 350
TABLE 381 WIPRO: DEALS, JANUARY 2020-MAY 2024 351
11.1.11 INFOSYS BPM 352
TABLE 382 INFOSYS BPM: COMPANY OVERVIEW 352
FIGURE 53 INFOSYS LIMITED: COMPANY SNAPSHOT (2023) 353
TABLE 383 INFOSYS BPM: SERVICES OFFERED 353
11.1.12 FIRSTSOURCE 355
TABLE 384 FIRSTSOURCE: COMPANY OVERVIEW 355
FIGURE 54 FIRSTSOURCE: COMPANY SNAPSHOT (2023) 356
TABLE 385 FIRSTSOURCE: SERVICES OFFERED 356
TABLE 386 FIRSTSOURCE: DEALS, JANUARY 2020-MAY 2024 358
TABLE 387 FIRSTSOURCE: OTHER DEVELOPMENTS, JANUARY 2020-MAY 2024 359
11.1.13 INTERNATIONAL BUSINESS MACHINES CORPORATION 360
TABLE 388 INTERNATIONAL BUSINESS MACHINES CORPORATION: COMPANY OVERVIEW 360
FIGURE 55 INTERNATIONAL BUSINESS MACHINES CORPORATION: COMPANY SNAPSHOT (2023) 361
TABLE 389 INTERNATIONAL BUSINESS MACHINES CORPORATION: SERVICES OFFERED 361
11.1.14 GEBBS HEALTHCARE SOLUTIONS 363
TABLE 390 GEBBS HEALTHCARE SOLUTIONS: COMPANY OVERVIEW 363
TABLE 391 GEBBS HEALTHCARE SOLUTIONS: SERVICES OFFERED 363
TABLE 392 GEBBS HEALTHCARE SOLUTIONS: DEALS, JANUARY 2020-MAY 2024 364
11.1.15 CAPGEMINI SE 365
TABLE 393 CAPGEMINI SE: COMPANY OVERVIEW 365
FIGURE 56 CAPGEMINI SE: COMPANY SNAPSHOT (2023) 366
TABLE 394 CAPGEMINI SE: SERVICES OFFERED 366
*Business Overview, Products/Services/Solutions Offered, Recent Developments, MnM View, Key Strengths and Right to Win, Strategic Choices Made, Weaknesses and Competitive Threats might not be captured in case of unlisted companies.
11.2 OTHER PLAYERS 367
11.2.1 OMEGA HEALTHCARE MANAGEMENT SERVICES 367
TABLE 395 OMEGA HEALTHCARE MANAGEMENT SERVICES: OVERVIEW 367
11.2.2 R1 RCM 368
TABLE 396 R1 RCM: OVERVIEW 368
11.2.3 INVENSIS TECHNOLOGIES 369
TABLE 397 INVENSIS TECHNOLOGIES: OVERVIEW 369
11.2.4 UNITEDHEALTH GROUP 370
TABLE 398 UNITEDHEALTH GROUP: OVERVIEW 370
11.2.5 HCL TECHNOLOGIES LIMITED 371
TABLE 399 HCL TECHNOLOGIES LIMITED: OVERVIEW 371
11.2.6 PAREXEL INTERNATIONAL 372
TABLE 400 PAREXEL INTERNATIONAL: OVERVIEW 372
11.2.7 ACCESS HEALTHCARE 373
TABLE 401 ACCESS HEALTHCARE: OVERVIEW 373
11.2.8 SUTHERLAND GLOBAL 374
TABLE 402 SUTHERLAND GLOBAL: OVERVIEW 374
11.2.9 AKURATE MANAGEMENT SOLUTIONS 375
TABLE 403 AKURATE MANAGEMENT SOLUTIONS: OVERVIEW 375
11.2.10 AGS HEALTH 376
TABLE 404 AGS HEALTH: OVERVIEW 376
?
12 APPENDIX 377
12.1 DISCUSSION GUIDE 377
12.2 KNOWLEDGESTORE: MARKETSANDMARKETS SUBSCRIPTION PORTAL 381
12.3 CUSTOMIZATION OPTIONS 383
12.4 RELATED REPORTS 383
12.5 AUTHOR DETAILS 384
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- Credit Card Security
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We partner with PayU (https://www.payu.pl/en/about-us) to ensure all credit card payments are made securely in a fast and effortless way.
PayU offers 250+ various payment channels and eWallet services across 4 continents allowing buyers to pay electronically, whether on a computer or a mobile device.
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- Website security