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Europe Back-office workforce management Market Forecast to 2028 - COVID-19 Impact and Regional Analysis - by Solution (Robotic Automation Process, Performance Management, Back Office Optimization, Process Analytics, and Others) and End User Industry (IT and Telecom, BFSI, Transportation, Retail and E-Commerce, Government, and Others)
Market Report I 2022-10-17 I 128 Pages I The Insight Partners
The back-office workforce management market in Europe is expected to grow from US$ 1,077.79 million in 2022 to US$ 1,913.27 million by 2028. It is estimated to grow at a CAGR of 10.0% from 2022 to 2028.
Request for Mobile Workforce Management Apps
Companies are increasingly preferring app-based workforce management platforms to create smart workplaces. Reluctance toward embracing the benefits of mobility may cost them a fortune, especially in the longer run, by triggering inefficiencies and employee dissatisfaction. A mobile application creates a central hub to provide consistency in employee experience. With location monitoring, businesses can deliver hyper-local content and send real-time alerts and notifications to their employees. When location monitoring is integrated into the application, location monitoring further helps deliver relevant and timely experiences while increasing efficiency, productivity, and engagement of the employees. Mobile applications make it simple to enter workers' official day count and other related information in data systems. Apps serve as a single hub combining all digital touchpoints associated with the management into a seamless, user-friendly platform. Making all work-related materials available on a single app allows enterprises to ensure the seamless functioning of employees, both, on campus and at home. Management teams can communicate and collaborate with coworkers and the firm via official mobile apps. Moreover, these apps can automatically capture the arrival time of employees at their perspective workstations. Such benefits of mobile app-based solutions for workforce management are creating growth opportunities for the back-office workforce management market players.
Market Overview
Workforce management has reached relative maturity in Western Europe. However, the back-office workforce management market is anticipated to grow significantly across the region with major companies aiming to invest in the implementation of advanced applications, modern recording solutions, and advanced analytics capabilities. Furthermore, the continuous need for improving workforce optimization processes and high compliance requirements imposed by the EU General Data Protection Regulation continue to contribute to the market expansion in the region. There is a slightly higher demand for workforce management solutions in the Nordic region than in the rest of Europe, mainly. As a result, an excess purchase of software program modules for planning, process analytics, and back-office optimization is anticipated to drive the adoption of back-office workforce management solutions in the region. The UK has long been one of Europe's leading financial centers. Residents can choose from several banks, each offering different packages tailored to different customer groups, from students in the UK to those looking to save for retirement in the UK. Therefore, the growing transformation of banks should be a major driver of market growth across the region.
Europe Back-office workforce management Market Revenue and Forecast to 2028 (US$ Million)
Europe Back-office workforce management Market Segmentation
The Europe back-office workforce management market is segmented into solution, end user, and country. Based on solution, the market is segmented into robotic automation process, performance management, back-office optimization, process analytics, and others. The robotic automation process segment held the largest market share in 2022.
Based on end user, the market is segmented into IT and telecom, BFSI, transportation, retail and E-commerce, government, and others. The IT and telecom segment held the largest market share in 2022.
Based on country, the market is segmented into Germany, UK, France, Italy, Russia, and Rest of Europe. The UK dominated the market share in 2022.
NICE Ltd.; Open Text Corporation; Verint Systems, Inc.; ActiveOps PLC; Alvaria, Inc.; Calabrio Inc.; Oracle Corporation; Genesys; Intradiem; and Team Software are the leading companies operating in the back-office workforce management market in the Europe region.
TABLE OF CONTENTS
1. Introduction
1.1 Study Scope
1.2 The Insight Partners Research Report Guidance
1.3 Market Segmentation
1.3.1 Europe Back Office Workforce Management Market - By Solution
1.3.2 Europe Back Office Workforce Management Market - By End User Industry
1.3.3 Europe Back Office Workforce Management Market - By Country
2. Key Takeaways
3. Research Methodology
3.1 Coverage
3.2 Secondary Research
3.3 Primary Research
4. Europe Back Office Workforce Management - Market Landscape
4.1 Market Overview
4.2 PEST Analysis
4.2.1 Europe
4.3 Ecosystem Analysis
4.4 Expert Opinions
5. Europe Back Office Workforce Management Market - Market Dynamics
5.1 Key Market Drivers
5.1.1 Increase in Demand for Cloud-Based Platforms for Workforce Management
5.1.2 Requirement for Automation in Workforce Tasks
5.2 Key Market Restraints
5.2.1 Confidentiality and Safety Concerns Associated with Cloud-Based Solutions
5.3 Key Market Opportunities
5.3.1 Request for Mobile Workforce Management Apps
5.4 Future Trends
5.4.1 Combination of Artificial Intelligence into Workforce Management Solutions
5.5 Impact Analysis of Drivers and Restraints
6. Back Office Workforce Management Market - Europe Market Analysis
6.1 Overview
6.2 Europe Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
7. Europe Back Office Workforce Management Market Analysis - By Solution
7.1 Overview
7.2 Europe Back Office Workforce Management Market Breakdown, by Solution, 2021 & 2028
7.3 Robotic Automation Process
7.3.1 Overview
7.3.2 Robotic Automation Process Market Revenue and Forecast to 2028 (US$ Million)
7.4 Performance Management
7.4.1 Overview
7.4.2 Performance Management Market Revenue and Forecast to 2028 (US$ Million)
7.5 Back Office Optimization
7.5.1 Overview
7.5.2 Back Office Optimization Market Revenue and Forecast to 2028 (US$ Million)
7.6 Process Analytics
7.6.1 Overview
7.6.2 Process Analytics Market Revenue and Forecast to 2028 (US$ Million)
7.7 Others
7.7.1 Overview
7.7.2 Others Market Revenue and Forecast to 2028 (US$ Million)
8. Europe Back Office Workforce Management Market Analysis - By End User Industry
8.1 Overview
8.2 Europe Back Office Workforce Management Market Breakdown, By End User Industry, 2021 & 2028
8.3 IT and Telecom
8.3.1 Overview
8.3.2 IT and Telecom Market Revenue and Forecast to 2028 (US$ Million)
8.4 BFSI
8.4.1 Overview
8.4.2 BFSI Market Revenue and Forecast to 2028 (US$ Million)
8.5 Retail and E-commerce
8.5.1 Overview
8.5.2 Retail and E-commerce Market Revenue and Forecast to 2028 (US$ Million)
8.6 Transportation
8.6.1 Overview
8.6.2 Transportation Market Revenue and Forecast to 2028 (US$ Million)
8.7 Government
8.7.1 Overview
8.7.2 Government Market Revenue and Forecast to 2028 (US$ Million)
8.8 Others
8.8.1 Overview
8.8.2 Others Market Revenue and Forecast to 2028 (US$ Million)
9. Europe Back Office Workforce Management Market - by Country Analysis
9.1 Europe: Back Office Workforce Management Market
9.1.1 Overview
9.1.2 Europe Back Office Workforce Management Market Breakdown, By Key Country
9.1.2.1 Germany Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
9.1.2.1.1 Germany Back Office Workforce Management Market Breakdown, By Solution
9.1.2.1.2 Germany Back Office Workforce Management Market Breakdown, By End User Industry
9.1.2.2 France Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
9.1.2.2.1 France Back Office Workforce Management Market Breakdown, By Solution
9.1.2.2.2 France Back Office Workforce Management Market Breakdown, By End User Industry
9.1.2.3 Italy Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
9.1.2.3.1 Italy Back Office Workforce Management Market Breakdown, By Solution
9.1.2.3.2 Italy Back Office Workforce Management Market Breakdown, By End User Industry
9.1.2.4 UK Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
9.1.2.4.1 UK Back Office Workforce Management Market Breakdown, By Solution
9.1.2.4.2 UK Back Office Workforce Management Market Breakdown, By End User Industry
9.1.2.5 Russia Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
9.1.2.5.1 Russia Back Office Workforce Management Market Breakdown, By Solution
9.1.2.5.2 Russia Back Office Workforce Management Market Breakdown, By End User Industry
9.1.2.6 Rest of Europe Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
9.1.2.6.1 Rest of Europe Back Office Workforce Management Market Breakdown, By Solution
9.1.2.6.2 Rest of Europe Back Office Workforce Management Market Breakdown, By End User Industry
10. Industry Landscape
10.1 Overview
10.2 Market Initiative
10.3 Merger and Acquisition
10.4 New Development
11. Company Profiles
11.1 NICE Ltd.
11.1.1 Key Facts
11.1.2 Business Description
11.1.3 Products and Services
11.1.4 Financial Overview
11.1.5 SWOT Analysis
11.1.6 Key Developments
11.2 Open Text Corporation
11.2.1 Key Facts
11.2.2 Business Description
11.2.3 Products and Services
11.2.4 Financial Overview
11.2.5 SWOT Analysis
11.2.6 Key Developments
11.3 Verint Systems, Inc.
11.3.1 Key Facts
11.3.2 Business Description
11.3.3 Products and Services
11.3.4 Financial Overview
11.3.5 SWOT Analysis
11.3.6 Key Developments
11.4 ActiveOps PLC
11.4.1 Key Facts
11.4.2 Business Description
11.4.3 Products and Services
11.4.4 Financial Overview
11.4.5 SWOT Analysis
11.4.6 Key Developments
11.5 Alvaria, Inc.
11.5.1 Key Facts
11.5.2 Business Description
11.5.3 Products and Services
11.5.4 Financial Overview
11.5.5 SWOT Analysis
11.5.6 Key Developments
11.6 Calabrio Inc.
11.6.1 Key Facts
11.6.2 Business Description
11.6.3 Products and Services
11.6.4 Financial Overview
11.6.5 SWOT Analysis
11.6.6 Key Developments
11.7 Oracle Corporation
11.7.1 Key Facts
11.7.2 Business Description
11.7.3 Products and Services
11.7.4 Financial Overview
11.7.5 SWOT Analysis
11.7.6 Key Developments
11.8 Genesys
11.8.1 Key Facts
11.8.2 Business Description
11.8.3 Products and Services
11.8.4 Financial Overview
11.8.5 SWOT Analysis
11.8.6 Key Developments
11.9 Intradiem
11.9.1 Key Facts
11.9.2 Business Description
11.9.3 Products and Services
11.9.4 Financial Overview
11.9.5 SWOT Analysis
11.9.6 Key Developments
11.10 Team Software
11.10.1 Key Facts
11.10.2 Business Description
11.10.3 Products and Services
11.10.4 Financial Overview
11.10.5 SWOT Analysis
11.10.6 Key Developments
12. Appendix
12.1 About The Insight Partners
12.2 Glossary of Terms
LIST OF TABLES
Table 1. Europe Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
Table 2. Europe: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)
Table 3. Germany: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 4. Germany: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 5. France: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 6. France Back Office Workforce Management Market Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 7. Italy: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 8. Italy Back Office Workforce Management Market Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 9. UK Back Office Workforce Management Market Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 10. UK: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 11. Russia: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 12. Russia: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 13. Rest of Europe: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 14. Rest of Europe: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)
Table 15. Glossary of Terms, Back Office Workforce Management Market
LIST OF FIGURES
Figure 1. Europe Back Office Workforce Management Market Segmentation
Figure 2. Europe Back Office Workforce Management Market Segmentation - By Country
Figure 3. Europe Back Office Workforce Management Market Overview
Figure 4. Europe Back Office Workforce Management Market, By Solution
Figure 5. Europe Back Office Workforce Management Market, By End User Industry
Figure 6. Europe Back Office Workforce Management Market, By Country
Figure 7. Europe: PEST Analysis
Figure 8. Europe Ecosystem Analysis
Figure 9. Europe Expert Opinion
Figure 10. Europe Back Office Workforce Management Market Impact Analysis of Drivers and Restraints
Figure 11. Europe Back Office Workforce Management Market Revenue and Forecast To 2028 (US$ Million)
Figure 12. Europe Back Office Workforce Management Market Breakdown, by Solution, 2021 & 2028 (%)
Figure 13. Europe Robotic Automation Process Market Revenue and Forecast to 2028 (US$ Million)
Figure 14. Europe Performance Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 15. Europe Back Office Optimization Market Revenue and Forecast to 2028 (US$ Million)
Figure 16. Europe Process Analytics Market Revenue and Forecast to 2028 (US$ Million)
Figure 17. Europe Others Market Revenue and Forecast to 2028 (US$ Million)
Figure 18. Europe Back Office Workforce Management Market Breakdown, By End User Industry, 2021 & 2028 (%)
Figure 19. Europe IT and Telecom Market Revenue and Forecast to 2028 (US$ Million)
Figure 20. Europe BFSI Market Revenue and Forecast to 2028 (US$ Million)
Figure 21. Europe Retail and E-commerce Market Revenue and Forecast to 2028 (US$ Million)
Figure 22. Europe Transportation Market Revenue and Forecast to 2028 (US$ Million)
Figure 23. Europe Government Market Revenue and Forecast to 2028 (US$ Million)
Figure 24. Europe Others Market Revenue and Forecast to 2028 (US$ Million)
Figure 25. Europe: Back Office Workforce Management Market, by Country - Revenue (2021) (US$ Million)
Figure 26. Europe: Back Office Workforce Management Market, by Country, 2021 & 2028 (%)
Figure 27. Germany Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 28. France Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 29. Italy Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 30. UK Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 31. Russia Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 32. Rest of Europe Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)
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