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Report
Chatbots Market: Global Industry Analysis, Trends, Market Size, and Forecasts up to 2030
Market Report I 2023-09-05 I 400 Pages I Infinium Global Research and Consulting Solutions
The report on the global chatbots market provides qualitative and quantitative analysis for the period from 2021-2030. The global chatbots market was valued at USD 26.52 billion in 2022 and is expected to reach USD 140.75 billion in 2030, with a CAGR of 20.33% during the forecast period 2023-2030. The study on chatbots market covers the analysis of the leading geographies such as North America, Europe, Asia Pacific, and RoW for the period of 2021-2030.
Chatbots are computer programs designed to simulate human conversation, typically through text or speech interfaces. They use artificial intelligence and natural language processing techniques to understand and respond to user queries and commands. Additionally, the scope of chatbots is their transformative potential in customer service. They enable businesses to provide efficient and round-the-clock support to customers, enhancing user experiences and reducing response times. By automating routine inquiries and tasks, chatbots free up human agents to focus on more complex and value-added interactions, ultimately increasing productivity and cost-effectiveness. Additionally, chatbots can gather valuable customer data and insights, helping companies better understand and cater to their target audiences. As technology advances, chatbots are also finding applications in fields such as healthcare, education, and e-commerce, offering personalized assistance and streamlining processes across various industries, promising a more efficient and convenient future.
The chatbot market is flourishing due to rising demand for automated customer support and cost-effective business solutions. Organizations are increasingly adopting chatbots to streamline customer interactions, reduce operational costs, and enhance efficiency, fueling market growth. Additionally, artificial intelligence and natural language processing advancements are empowering chatbots with advanced capabilities. These technologies enable chatbots to understand and respond to human language more accurately, making them increasingly sophisticated and versatile. This drives their growth and adoption across various industries, enhancing user experiences and business operations. However, Chatbots rely on a stable internet connection to function, making them inaccessible in remote areas with poor connectivity or offline environments. This limitation hinders their utility in scenarios where internet access is unreliable or unavailable, impacting their effectiveness and reach. Although, the high popularity of chatbots among young users and widespread use in data-related industries presents a lucrative opportunity for investors and tech companies. Investing in chatbot technology can yield substantial revenue growth, as these AI-driven tools offer innovative solutions, enhance customer engagement, and streamline operations in an increasingly data-driven market.
North America holds the largest market share value in the chatbot industry. This is primarily attributed to the robust adoption of AI-driven customer service solutions by businesses across diverse sectors, including e-commerce, finance, and healthcare. The region's well-established technological infrastructure, coupled with a high level of consumer awareness and demand for chatbot-driven services, contributed to its leadership position. However, the fastest-growing region in the chatbot market is the Asia-Pacific (APAC) region. With a rapidly expanding middle class and increasing smartphone penetration, businesses in APAC are increasingly investing in chatbot technologies to improve customer engagement, streamline operations, and drive cost-efficiency. Additionally, the region's growing tech-savvy population and the rising popularity of messaging apps further fueled the chatbot market's growth in APAC. This trend is expected to continue, solidifying the region's status as a key player in the global chatbot industry.
Report Findings
1) Drivers
- Increasing demand for automated customer support and cost-effective business solutions is driving the growth of the chatbot market.
- Advancements in artificial intelligence and natural language processing technologies are fueling the sophistication and capabilities of chatbots market.
2) Restraints
- Chatbots require a stable internet connection, limiting their accessibility in remote or offline environments.
3) Opportunities
- Owing to the high popularity among the youngsters and the data related industries which creates a lucrative opportunity for the investors and tech companies to invest in it for generating higher revenue.
Research Methodology
A) Primary Research
Our primary research involves extensive interviews and analysis of the opinions provided by the primary respondents. The primary research starts with identifying and approaching the primary respondents, the primary respondents are approached include
1. Key Opinion Leaders associated with Infinium Global Research
2. Internal and External subject matter experts
3. Professionals and participants from the industry
Our primary research respondents typically include
1. Executives working with leading companies in the market under review
2. Product/brand/marketing managers
3. CXO level executives
4. Regional/zonal/ country managers
5. Vice President level executives.
B) Secondary Research
Secondary research involves extensive exploring through the secondary sources of information available in both the public domain and paid sources. At Infinium Global Research, each research study is based on over 500 hours of secondary research accompanied by primary research. The information obtained through the secondary sources is validated through the crosscheck on various data sources.
The secondary sources of the data typically include
1. Company reports and publications
2. Government/institutional publications
3. Trade and associations journals
4. Databases such as WTO, OECD, World Bank, and among others.
5. Websites and publications by research agencies
Segment Covered
The global chatbots market is segmented on the basis of type, offering, communication, deployment, application, and end user.
The Global Chatbots Market by Type
- Menu or button-based chatbots
- Rules-based chatbots
- AI-powered chatbots
- Voice chatbots
- Others
The Global Chatbots Market by Offering
- Software
- Service
The Global Chatbots Market by Communication
- Text
- Audio
- Video
The Global Chatbots Market by Deployment
- Cloud
- On-premise
The Global Chatbots Market by Application
- Customer Services
- Branding & Advertising
- Personal Assistance
- Data Privacy & Compliance
- Others
The Global Chatbots Market by End User
- Retail & Ecommerce
- BFSI
- Hospitality and Travel
- Healthcare and Life Sciences
- Government
- Others
Company Profiles
The companies covered in the report include
- Imperson Inc.
- Helpshift
- Meta
- Jio Haptik Technologies Limited
- Pandorabots, Inc.
- Microsoft
- Amazon Web Services, Inc.
- IBM Corporation
- LiveChat, Inc.
- Salesforce, Inc.
What does this Report Deliver?
1. Comprehensive analysis of the global as well as regional markets of the chatbots market.
2. Complete coverage of all the segments in the chatbots market to analyze the trends, developments in the global market and forecast of market size up to 2030.
3. Comprehensive analysis of the companies operating in the global chatbots market. The company profile includes analysis of product portfolio, revenue, SWOT analysis and latest developments of the company.
4. IGR- Growth Matrix presents an analysis of the product segments and geographies that market players should focus to invest, consolidate, expand and/or diversify.
Table of Content
Chapter 1. Preface
1.1. Report Description
1.2. Research Methods
1.3. Research Approaches
Chapter 2. Executive Summary
2.1. Chatbots Market Highlights
2.2. Chatbots Market Projection
2.3. Chatbots Market Regional Highlights
Chapter 3. Global Chatbots Market Overview
3.1. Introduction
3.2. Market Dynamics
3.2.1. Drivers
3.2.2. Restraints
3.2.3. Opportunities
3.3. Porter's Five Forces Analysis
3.4. IGR-Growth Matrix Analysis
3.4.1. IGR-Growth Matrix Analysis by Type
3.4.2. IGR-Growth Matrix Analysis by Offering
3.4.3. IGR-Growth Matrix Analysis by Communication
3.4.4. IGR-Growth Matrix Analysis by Deployment
3.4.5. IGR-Growth Matrix Analysis by Application
3.4.6. IGR-Growth Matrix Analysis by End User
3.4.7. IGR-Growth Matrix Analysis by Region
3.5. Value Chain Analysis of Chatbots Market
Chapter 4. Chatbots Market Macro Indicator Analysis
Chapter 5. Company Profiles and Competitive Landscape
5.1. Competitive Landscape in the Global Chatbots Market
5.2. Companies Profiles
5.2.1. Imperson Inc.
5.2.2. Helpshift
5.2.3. Meta
5.2.4. Jio Haptik Technologies Limited
5.2.5. Pandorabots, Inc.
5.2.6. Microsoft
5.2.7. Amazon Web Services, Inc.
5.2.8. IBM Corporation
5.2.9. LiveChat, Inc.
5.2.10. Salesforce, Inc.
Chapter 6. Global Chatbots Market by Type
6.1. Menu or button-based chatbots
6.2. Rules-based chatbots
6.3. AI-powered chatbots
6.4. Voice chatbots
6.5. Others
Chapter 7. Global Chatbots Market by Offering
7.1. Software
7.2. Service
Chapter 8. Global Chatbots Market by Communication
8.1. Text
8.2. Audio
8.3. Video
Chapter 9. Global Chatbots Market by Deployment
9.1. Cloud
9.2. On-premise
Chapter 10. Global Chatbots Market by Application
10.1. Customer Services
10.2. Branding & Advertising
10.3. Personal Assistance
10.4. Data Privacy & Compliance
10.5. Others
Chapter 11. Global Chatbots Market by End User
11.1. Retail & Ecommerce
11.2. BFSI
11.3. Hospitality and Travel
11.4. Healthcare and Life Sciences
11.5. Government
11.6. Others
Chapter 12. Global Chatbots Market by Region 2023-2030
12.1. North America
12.1.1. North America Chatbots Market by Type
12.1.2. North America Chatbots Market by Offering
12.1.3. North America Chatbots Market by Communication
12.1.4. North America Chatbots Market by Deployment
12.1.5. North America Chatbots Market by Application
12.1.6. North America Chatbots Market by End User
12.1.7. North America Chatbots Market by Country
12.1.7.1. The U.S. Chatbots Market
12.1.7.1.1. The U.S. Chatbots Market by Type
12.1.7.1.2. The U.S. Chatbots Market by Offering
12.1.7.1.3. The U.S. Chatbots Market by Communication
12.1.7.1.4. The U.S. Chatbots Market by Deployment
12.1.7.1.5. The U.S. Chatbots Market by Application
12.1.7.1.6. The U.S. Chatbots Market by End User
12.1.7.2. Canada Chatbots Market
12.1.7.2.1. Canada Chatbots Market by Type
12.1.7.2.2. Canada Chatbots Market by Offering
12.1.7.2.3. Canada Chatbots Market by Communication
12.1.7.2.4. Canada Chatbots Market by Deployment
12.1.7.2.5. Canada Chatbots Market by Application
12.1.7.2.6. Canada Chatbots Market by End User
12.1.7.3. Mexico Chatbots Market
12.1.7.3.1. Mexico Chatbots Market by Type
12.1.7.3.2. Mexico Chatbots Market by Offering
12.1.7.3.3. Mexico Chatbots Market by Communication
12.1.7.3.4. Mexico Chatbots Market by Deployment
12.1.7.3.5. Mexico Chatbots Market by Application
12.1.7.3.6. Mexico Chatbots Market by End User
12.2. Europe
12.2.1. Europe Chatbots Market by Type
12.2.2. Europe Chatbots Market by Offering
12.2.3. Europe Chatbots Market by Communication
12.2.4. Europe Chatbots Market by Deployment
12.2.5. Europe Chatbots Market by Application
12.2.6. Europe Chatbots Market by End User
12.2.7. Europe Chatbots Market by Country
12.2.7.1. Germany Chatbots Market
12.2.7.1.1. Germany Chatbots Market by Type
12.2.7.1.2. Germany Chatbots Market by Offering
12.2.7.1.3. Germany Chatbots Market by Communication
12.2.7.1.4. Germany Chatbots Market by Deployment
12.2.7.1.5. Germany Chatbots Market by Application
12.2.7.1.6. Germany Chatbots Market by End User
12.2.7.2. United Kingdom Chatbots Market
12.2.7.2.1. United Kingdom Chatbots Market by Type
12.2.7.2.2. United Kingdom Chatbots Market by Offering
12.2.7.2.3. United Kingdom Chatbots Market by Communication
12.2.7.2.4. United Kingdom Chatbots Market by Deployment
12.2.7.2.5. United Kingdom Chatbots Market by Application
12.2.7.2.6. United Kingdom Chatbots Market by End User
12.2.7.3. France Chatbots Market
12.2.7.3.1. France Chatbots Market by Type
12.2.7.3.2. France Chatbots Market by Offering
12.2.7.3.3. France Chatbots Market by Communication
12.2.7.3.4. France Chatbots Market by Deployment
12.2.7.3.5. France Chatbots Market by Application
12.2.7.3.6. France Chatbots Market by End User
12.2.7.4. Italy Chatbots Market
12.2.7.4.1. Italy Chatbots Market by Type
12.2.7.4.2. Italy Chatbots Market by Offering
12.2.7.4.3. Italy Chatbots Market by Communication
12.2.7.4.4. Italy Chatbots Market by Deployment
12.2.7.4.5. Italy Chatbots Market by Application
12.2.7.4.6. Italy Chatbots Market by End User
12.2.7.5. Rest of Europe Chatbots Market
12.2.7.5.1. Rest of Europe Chatbots Market by Type
12.2.7.5.2. Rest of Europe Chatbots Market by Offering
12.2.7.5.3. Rest of Europe Chatbots Market by Communication
12.2.7.5.4. Rest of Europe Chatbots Market by Deployment
12.2.7.5.5. Rest of Europe Chatbots Market by Application
12.2.7.5.6. Rest of Europe Chatbots Market by End User
12.3. Asia Pacific
12.3.1. Asia Pacific Chatbots Market by Type
12.3.2. Asia Pacific Chatbots Market by Offering
12.3.3. Asia Pacific Chatbots Market by Communication
12.3.4. Asia Pacific Chatbots Market by Deployment
12.3.5. Asia Pacific Chatbots Market by Application
12.3.6. Asia Pacific Chatbots Market by End User
12.3.7. Asia Pacific Chatbots Market by Country
12.3.7.1. China Chatbots Market
12.3.7.1.1. China Chatbots Market by Type
12.3.7.1.2. China Chatbots Market by Offering
12.3.7.1.3. China Chatbots Market by Communication
12.3.7.1.4. China Chatbots Market by Deployment
12.3.7.1.5. China Chatbots Market by Application
12.3.7.1.6. China Chatbots Market by End User
12.3.7.2. Japan Chatbots Market
12.3.7.2.1. Japan Chatbots Market by Type
12.3.7.2.2. Japan Chatbots Market by Offering
12.3.7.2.3. Japan Chatbots Market by Communication
12.3.7.2.4. Japan Chatbots Market by Deployment
12.3.7.2.5. Japan Chatbots Market by Application
12.3.7.2.6. Japan Chatbots Market by End User
12.3.7.3. India Chatbots Market
12.3.7.3.1. India Chatbots Market by Type
12.3.7.3.2. India Chatbots Market by Offering
12.3.7.3.3. India Chatbots Market by Communication
12.3.7.3.4. India Chatbots Market by Deployment
12.3.7.3.5. India Chatbots Market by Application
12.3.7.3.6. India Chatbots Market by End User
12.3.7.4. South Korea Chatbots Market
12.3.7.4.1. South Korea Chatbots Market by Type
12.3.7.4.2. South Korea Chatbots Market by Offering
12.3.7.4.3. South Korea Chatbots Market by Communication
12.3.7.4.4. South Korea Chatbots Market by Deployment
12.3.7.4.5. South Korea Chatbots Market by Application
12.3.7.4.6. South Korea Chatbots Market by End User
12.3.7.5. Australia Chatbots Market
12.3.7.5.1. Australia Chatbots Market by Type
12.3.7.5.2. Australia Chatbots Market by Offering
12.3.7.5.3. Australia Chatbots Market by Communication
12.3.7.5.4. Australia Chatbots Market by Deployment
12.3.7.5.5. Australia Chatbots Market by Application
12.3.7.5.6. Australia Chatbots Market by End User
12.3.7.6. Rest of Asia-Pacific Chatbots Market
12.3.7.6.1. Rest of Asia-Pacific Chatbots Market by Type
12.3.7.6.2. Rest of Asia-Pacific Chatbots Market by Offering
12.3.7.6.3. Rest of Asia-Pacific Chatbots Market by Communication
12.3.7.6.4. Rest of Asia-Pacific Chatbots Market by Deployment
12.3.7.6.5. Rest of Asia-Pacific Chatbots Market by Application
12.3.7.6.6. Rest of Asia-Pacific Chatbots Market by End User
12.4. RoW
12.4.1. RoW Chatbots Market by Type
12.4.2. RoW Chatbots Market by Offering
12.4.3. RoW Chatbots Market by Communication
12.4.4. RoW Chatbots Market by Deployment
12.4.5. RoW Chatbots Market by Application
12.4.6. RoW Chatbots Market by End User
12.4.7. RoW Chatbots Market by Sub-region
12.4.7.1. Latin America Chatbots Market
12.4.7.1.1. Latin America Chatbots Market by Type
12.4.7.1.2. Latin America Chatbots Market by Offering
12.4.7.1.3. Latin America Chatbots Market by Communication
12.4.7.1.4. Latin America Chatbots Market by Deployment
12.4.7.1.5. Latin America Chatbots Market by Application
12.4.7.1.6. Latin America Chatbots Market by End User
12.4.7.2. Middle East Chatbots Market
12.4.7.2.1. Middle East Chatbots Market by Type
12.4.7.2.2. Middle East Chatbots Market by Offering
12.4.7.2.3. Middle East Chatbots Market by Communication
12.4.7.2.4. Middle East Chatbots Market by Deployment
12.4.7.2.5. Middle East Chatbots Market by Application
12.4.7.2.6. Middle East Chatbots Market by End User
12.4.7.3. Africa Chatbots Market
12.4.7.3.1. Africa Chatbots Market by Type
12.4.7.3.2. Africa Chatbots Market by Offering
12.4.7.3.3. Africa Chatbots Market by Communication
12.4.7.3.4. Africa Chatbots Market by Deployment
12.4.7.3.5. Africa Chatbots Market by Application
12.4.7.3.6. Africa Chatbots Market by End User
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