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Report
BPO Services Global Industry Guide 2020-2029
Industry Report I 2025-11-24 I 370 Pages I MarketLine
BPO Services Global Industry Guide 2020-2029
Summary
Global BPO Services industry profile provides top-line qualitative and quantitative summary information including: Market size (value , and forecast to 2029). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the Market.
Key Highlights
- Business Process Outsourcing (BPO) services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, finance & accounting, human resources, knowledge process outsourcing, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
- Customer Relationship Management (CRM) BPO services include consumer direct services, contact center outsourcing (which includes customer care, sales and marketing, and technical product support), collection services, and claim and warranty services.
- Finance and Accounting BPO services cover operations relating to financial support functions, such as accounts payable and receivable, general ledger, payment processing, invoice, purchase order management and processing, receipt and reconciliation, and management reporting.
- Human Resources BPO services include benefits administration, payroll services, recruitment outsourcing, relocation and assignment services, workforce administration and development services/talent management, and performance management.
- Knowledge Process Outsourcing (KPO) services include research and analytics services such as competitive analysis, quantitative research and analytics, risk management and analytics, strategy and business development research, financial research, and legal process outsourcing (LPO).
- Procurement BPO services cover the outsourcing of key procurement processes, including sourcing support and administration, contract management, demand management, supplier relationship management, and performance reporting.
- Vertical-specific BPO services include the outsourcing of services that require domain expertise. Vertical-specific BPO includes a range of processes such as insurance and annuities policy administration, claims and transaction processing, credit card analytics for banks and insurers, patient administration, medical coding, clinical research, and drug discovery and development for healthcare providers and pharmaceuticals.
- All market data and forecasts are based on nominal prices, and all currency conversions used in the creation of this report have been calculated using yearly average exchange rates. The USD values may show a declining trend for a few countries, such as Argentina, Turkey, Nigeria, Egypt, and Russia. This is primarily because of the impact of exchange rates considered.
- The global BPO services market recorded revenues of $340.9 billion in 2024, representing a compound annual growth rate (CAGR) of 5% between 2019 and 2024.
- The vertical-specific BPO segment accounted for the market's largest proportion in 2024, with total revenues of $94 billion, equivalent to 27.6% of the market's overall value.
- In 2024, North America accounted for the largest share of 39.5% in the European BPO services market, followed by Asia-Pacific with 32.2% share and Europe with 22.2% share.
Scope
- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the global bpo services Market
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the global bpo services Market
- Leading company profiles reveal details of key bpo services Market players' global operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the global bpo services Market with five year forecasts
- Macroeconomic indicators provide insight into general trends within the Asia-Pacific economy
Reasons to Buy
- What was the size of the global bpo services Market by value in 2024?
- What will be the size of the global bpo services Market in 2029?
- What factors are affecting the strength of competition in the global bpo services Market?
- How has the Market performed over the last five years?
- What are the main segments that make up the global bpo services Market?
Table of Contents
1 EXECUTIVE SUMMARY
1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Competitive landscape
2 Introduction
2.1. What is this report about?
2.2. Who is the target reader?
2.3. How to use this report
2.4. Definitions
3 Global BPO Services
3.1. Market Overview
3.2. Market Data
3.3. Market Segmentation
3.4. Market outlook
3.5. Five forces analysis
4 Macroeconomic Indicators
4.1. Country data
5 BPO Services in Asia-Pacific
5.1. Market Overview
5.2. Market Data
5.3. Market Segmentation
5.4. Market outlook
5.5. Five forces analysis
6 BPO Services in Europe
6.1. Market Overview
6.2. Market Data
6.3. Market Segmentation
6.4. Market outlook
6.5. Five forces analysis
7 Macroeconomic Indicators
7.1. Country data
8 BPO Services in France
8.1. Market Overview
8.2. Market Data
8.3. Market Segmentation
8.4. Market outlook
8.5. Five forces analysis
9 Macroeconomic Indicators
9.1. Country data
10 BPO Services in Germany
10.1. Market Overview
10.2. Market Data
10.3. Market Segmentation
10.4. Market outlook
10.5. Five forces analysis
11 Macroeconomic Indicators
11.1. Country data
12 BPO Services in Italy
12.1. Market Overview
12.2. Market Data
12.3. Market Segmentation
12.4. Market outlook
12.5. Five forces analysis
13 Macroeconomic Indicators
13.1. Country data
14 BPO Services in Japan
14.1. Market Overview
14.2. Market Data
14.3. Market Segmentation
14.4. Market outlook
14.5. Five forces analysis
15 Macroeconomic Indicators
15.1. Country data
16 BPO Services in Australia
16.1. Market Overview
16.2. Market Data
16.3. Market Segmentation
16.4. Market outlook
16.5. Five forces analysis
17 Macroeconomic Indicators
17.1. Country data
18 BPO Services in Canada
18.1. Market Overview
18.2. Market Data
18.3. Market Segmentation
18.4. Market outlook
18.5. Five forces analysis
19 Macroeconomic Indicators
19.1. Country data
20 BPO Services in China
20.1. Market Overview
20.2. Market Data
20.3. Market Segmentation
20.4. Market outlook
20.5. Five forces analysis
21 Macroeconomic Indicators
21.1. Country data
22 BPO Services in The Netherlands
22.1. Market Overview
22.2. Market Data
22.3. Market Segmentation
22.4. Market outlook
22.5. Five forces analysis
23 Macroeconomic Indicators
23.1. Country data
24 BPO Services in Spain
24.1. Market Overview
24.2. Market Data
24.3. Market Segmentation
24.4. Market outlook
24.5. Five forces analysis
25 Macroeconomic Indicators
25.1. Country data
26 BPO Services in The United Kingdom
26.1. Market Overview
26.2. Market Data
26.3. Market Segmentation
26.4. Market outlook
26.5. Five forces analysis
27 Macroeconomic Indicators
27.1. Country data
28 BPO Services in The United States
28.1. Market Overview
28.2. Market Data
28.3. Market Segmentation
28.4. Market outlook
28.5. Five forces analysis
29 Macroeconomic Indicators
29.1. Country data
30 Company Profiles
30.1. Accenture Plc
30.2. HCL Technologies Ltd
30.3. Infosys Ltd
30.4. Capgemini SE
30.5. ISS AS
30.6. Bertelsmann SE & Co KgaA
30.7. Teleperformance SE
30.8. NCR Voyix Corp
30.9. Genpact Ltd
30.10. CCI Group Inc
30.11. TD SYNNEX Corp
30.12. TMF Group Holding BV
30.13. Persol Holdings Co Ltd
30.14. Ancor
30.15. Unicon JSC
30.16. TietoEVRY Corp
30.17. Wipro Ltd
30.18. With Business Process Outsourcing Inc
30.19. Indra Sistemas SA
30.20. Atento S.A.
30.21. Capita Plc
30.22. Cognizant Technology Solutions Corp
30.23. In.Corp Global Pte Ltd
30.24. TTEC Holdings Inc
31 Appendix
31.1. Methodology
31.2. About MarketLine
List of Tables
Table 1: Global BPO services market value: $ million, 2019-24
Table 2: Global BPO services market category segmentation: % share, by value, 2019-24
Table 3: Global BPO services market category segmentation: $ million, 2019-24
Table 4: Global BPO services market geography segmentation: $ million, 2024
Table 5: Global BPO services market value forecast: $ million, 2024-29
Table 6: Global Size of Population (Million), 2020-24
Table 7: Global Real GDP (Constant 2010 Prices, $ Billion), 2020-24
Table 8: Global GDP (Current Prices, $ Billion), 2020-24
Table 9: Global Inflation, 2020-24
Table 10: Global Consumer Price Index (Absolute), 2020-24
Table 11: Global Exchange Rate, 2019-24
Table 12: Asia-Pacific BPO services market value: $ million, 2019-24
Table 13: Asia-Pacific BPO services market category segmentation: % share, by value, 2019-24
Table 14: Asia-Pacific BPO services market category segmentation: $ million, 2019-24
Table 15: Asia-Pacific BPO services market geography segmentation: $ million, 2024
Table 16: Asia-Pacific BPO services market value forecast: $ million, 2024-29
Table 17: Europe BPO services market value: $ million, 2019-24
Table 18: Europe BPO services market category segmentation: % share, by value, 2019-24
Table 19: Europe BPO services market category segmentation: $ million, 2019-24
Table 20: Europe BPO services market geography segmentation: $ million, 2024
Table 21: Europe BPO services market value forecast: $ million, 2024-29
Table 22: Europe Size of Population (Million), 2020-24
Table 23: Europe Real GDP (Constant 2010 Prices, $ Billion), 2020-24
Table 24: Europe GDP (Current Prices, $ Billion), 2020-24
Table 25: Europe Inflation, 2020-24
Table 26: Europe Consumer Price Index (Absolute), 2020-24
Table 27: Europe Exchange Rate, 2019-24
Table 28: France BPO services market value: $ million, 2019-24
Table 29: France BPO services market category segmentation: % share, by value, 2019-24
Table 30: France BPO services market category segmentation: $ million, 2019-24
Table 31: France BPO services market geography segmentation: $ million, 2024
Table 32: France BPO services market value forecast: $ million, 2024-29
Table 33: France Size of Population (Million), 2020-24
Table 34: France Real GDP (Constant 2010 Prices, $ Billion), 2020-24
Table 35: France GDP (Current Prices, $ Billion), 2020-24
Table 36: France Inflation, 2020-24
Table 37: France Consumer Price Index (Absolute), 2020-24
Table 38: France Exchange Rate, 2019-24
Table 39: Germany BPO services market value: $ million, 2019-24
Table 40: Germany BPO services market category segmentation: % share, by value, 2019-24
Table 41: Germany BPO services market category segmentation: $ million, 2019-24
Table 42: Germany BPO services market geography segmentation: $ million, 2024
Table 43: Germany BPO services market value forecast: $ million, 2024-29
Table 44: Germany Size of Population (Million), 2020-24
Table 45: Germany Real GDP (Constant 2010 Prices, $ Billion), 2020-24
Table 46: Germany GDP (Current Prices, $ Billion), 2020-24
Table 47: Germany Inflation, 2020-24
Table 48: Germany Consumer Price Index (Absolute), 2020-24
Table 49: Germany Exchange Rate, 2019-24
Table 50: Italy BPO services market value: $ million, 2019-24
Table 51: Italy BPO services market category segmentation: % share, by value, 2019-24
Table 52: Italy BPO services market category segmentation: $ million, 2019-24
Table 53: Italy BPO services market geography segmentation: $ million, 2024
Table 54: Italy BPO services market value forecast: $ million, 2024-29
Table 55: Italy Size of Population (Million), 2020-24
Table 56: Italy Real GDP (Constant 2010 Prices, $ Billion), 2020-24
Table 57: Italy GDP (Current Prices, $ Billion), 2020-24
Table 58: Italy Inflation, 2020-24
Table 59: Italy Consumer Price Index (Absolute), 2020-24
Table 60: Italy Exchange Rate, 2019-24
Table 61: Japan BPO services market value: $ million, 2019-24
Table 62: Japan BPO services market category segmentation: % share, by value, 2019-24
Table 63: Japan BPO services market category segmentation: $ million, 2019-24
Table 64: Japan BPO services market geography segmentation: $ million, 2024
Table 65: Japan BPO services market value forecast: $ million, 2024-29
Table 66: Japan Size of Population (Million), 2020-24
Table 67: Japan Real GDP (Constant 2010 Prices, $ Billion), 2020-24
Table 68: Japan GDP (Current Prices, $ Billion), 2020-24
Table 69: Japan Inflation, 2020-24
Table 70: Japan Consumer Price Index (Absolute), 2020-24
Table 71: Japan Exchange Rate, 2019-24
Table 72: Australia BPO services market value: $ million, 2019-24
Table 73: Australia BPO services market category segmentation: % share, by value, 2019-24
Table 74: Australia BPO services market category segmentation: $ million, 2019-24
Table 75: Australia BPO services market geography segmentation: $ million, 2024
Table 76: Australia BPO services market value forecast: $ million, 2024-29
Table 77: Australia Size of Population (Million), 2020-24
Table 78: Australia Real GDP (Constant 2010 Prices, $ Billion), 2020-24
Table 79: Australia GDP (Current Prices, $ Billion), 2020-24
Table 80: Australia Inflation, 2020-24
Table 81: Australia Consumer Price Index (Absolute), 2020-24
Table 82: Australia Exchange Rate, 2019-24
Table 83: Canada BPO services market value: $ million, 2019-24
Table 84: Canada BPO services market category segmentation: % share, by value, 2019-24
Table 85: Canada BPO services market category segmentation: $ million, 2019-24
Table 86: Canada BPO services market geography segmentation: $ million, 2024
Table 87: Canada BPO services market value forecast: $ million, 2024-29
Table 88: Canada Size of Population (Million), 2020-24
Table 89: Canada Real GDP (Constant 2010 Prices, $ Billion), 2020-24
Table 90: Canada GDP (Current Prices, $ Billion), 2020-24
Table 91: Canada Inflation, 2020-24
Table 92: Canada Consumer Price Index (Absolute), 2020-24
Table 93: Canada Exchange Rate, 2019-24
Table 94: China BPO services market value: $ million, 2019-24
Table 95: China BPO services market category segmentation: % share, by value, 2019-24
Table 96: China BPO services market category segmentation: $ million, 2019-24
Table 97: China BPO services market geography segmentation: $ million, 2024
Table 98: China BPO services market value forecast: $ million, 2024-29
Table 99: China Size of Population (Million), 2020-24
Table 100: China Real GDP (Constant 2010 Prices, $ Billion), 2020-24
Table 101: China GDP (Current Prices, $ Billion), 2020-24
Table 102: China Inflation, 2020-24
Table 103: China Consumer Price Index (Absolute), 2020-24
Table 104: China Exchange Rate, 2019-24
Table 105: Netherlands BPO services market value: $ million, 2019-24
Table 106: Netherlands BPO services market category segmentation: % share, by value, 2019-24
Table 107: Netherlands BPO services market category segmentation: $ million, 2019-24
Table 108: Netherlands BPO services market geography segmentation: $ million, 2024
Table 109: Netherlands BPO services market value forecast: $ million, 2024-29
Table 110: Netherlands Size of Population (Million), 2020-24
List of Figures
Figure 1: Global BPO services market value: $ million, 2019-24
Figure 2: Global BPO services market category segmentation: $ million, 2019-24
Figure 3: Global BPO services market geography segmentation: % share, by value, 2024
Figure 4: Global BPO services market value forecast: $ million, 2024-29
Figure 5: Forces driving competition in the global BPO services market, 2024
Figure 6: Drivers of buyer power in the global BPO services market, 2024
Figure 7: Drivers of supplier power in the global BPO services market, 2024
Figure 8: Factors influencing the likelihood of new entrants in the global BPO services market, 2024
Figure 9: Factors influencing the threat of substitutes in the global BPO services market, 2024
Figure 10: Drivers of degree of rivalry in the global BPO services market, 2024
Figure 11: Asia-Pacific BPO services market value: $ million, 2019-24
Figure 12: Asia-Pacific BPO services market category segmentation: $ million, 2019-24
Figure 13: Asia-Pacific BPO services market geography segmentation: % share, by value, 2024
Figure 14: Asia-Pacific BPO services market value forecast: $ million, 2024-29
Figure 15: Forces driving competition in the BPO services market in Asia-Pacific, 2024
Figure 16: Drivers of buyer power in the BPO services market in Asia-Pacific, 2024
Figure 17: Drivers of supplier power in the BPO services market in Asia-Pacific, 2024
Figure 18: Factors influencing the likelihood of new entrants in the BPO services market in Asia-Pacific, 2024
Figure 19: Factors influencing the threat of substitutes in the BPO services market in Asia-Pacific, 2024
Figure 20: Drivers of degree of rivalry in the BPO services market in Asia-Pacific, 2024
Figure 21: Europe BPO services market value: $ million, 2019-24
Figure 22: Europe BPO services market category segmentation: $ million, 2019-24
Figure 23: Europe BPO services market geography segmentation: % share, by value, 2024
Figure 24: Europe BPO services market value forecast: $ million, 2024-29
Figure 25: Forces driving competition in the BPO services market in Europe, 2024
Figure 26: Drivers of buyer power in the BPO services market in Europe, 2024
Figure 27: Drivers of supplier power in the BPO services market in Europe, 2024
Figure 28: Factors influencing the likelihood of new entrants in the BPO services market in Europe, 2024
Figure 29: Factors influencing the threat of substitutes in the BPO services market in Europe, 2024
Figure 30: Drivers of degree of rivalry in the BPO services market in Europe, 2024
Figure 31: France BPO services market value: $ million, 2019-24
Figure 32: France BPO services market category segmentation: $ million, 2019-24
Figure 33: France BPO services market geography segmentation: % share, by value, 2024
Figure 34: France BPO services market value forecast: $ million, 2024-29
Figure 35: Forces driving competition in the BPO services market in France, 2024
Figure 36: Drivers of buyer power in the BPO services market in France, 2024
Figure 37: Drivers of supplier power in the BPO services market in France, 2024
Figure 38: Factors influencing the likelihood of new entrants in the BPO services market in France, 2024
Figure 39: Factors influencing the threat of substitutes in the BPO services market in France, 2024
Figure 40: Drivers of degree of rivalry in the BPO services market in France, 2024
Figure 41: Germany BPO services market value: $ million, 2019-24
Figure 42: Germany BPO services market category segmentation: $ million, 2019-24
Figure 43: Germany BPO services market geography segmentation: % share, by value, 2024
Figure 44: Germany BPO services market value forecast: $ million, 2024-29
Figure 45: Forces driving competition in the BPO services market in Germany, 2024
Figure 46: Drivers of buyer power in the BPO services market in Germany, 2024
Figure 47: Drivers of supplier power in the BPO services market in Germany, 2024
Figure 48: Factors influencing the likelihood of new entrants in the BPO services market in Germany, 2024
Figure 49: Factors influencing the threat of substitutes in the BPO services market in Germany, 2024
Figure 50: Drivers of degree of rivalry in the BPO services market in Germany, 2024
Figure 51: Italy BPO services market value: $ million, 2019-24
Figure 52: Italy BPO services market category segmentation: $ million, 2019-24
Figure 53: Italy BPO services market geography segmentation: % share, by value, 2024
Figure 54: Italy BPO services market value forecast: $ million, 2024-29
Figure 55: Forces driving competition in the BPO services market in Italy, 2024
Figure 56: Drivers of buyer power in the BPO services market in Italy, 2024
Figure 57: Drivers of supplier power in the BPO services market in Italy, 2024
Figure 58: Factors influencing the likelihood of new entrants in the BPO services market in Italy, 2024
Figure 59: Factors influencing the threat of substitutes in the BPO services market in Italy, 2024
Figure 60: Drivers of degree of rivalry in the BPO services market in Italy, 2024
Figure 61: Japan BPO services market value: $ million, 2019-24
Figure 62: Japan BPO services market category segmentation: $ million, 2019-24
Figure 63: Japan BPO services market geography segmentation: % share, by value, 2024
Figure 64: Japan BPO services market value forecast: $ million, 2024-29
Figure 65: Forces driving competition in the BPO services market in Japan, 2024
Figure 66: Drivers of buyer power in the BPO services market in Japan, 2024
Figure 67: Drivers of supplier power in the BPO services market in Japan, 2024
Figure 68: Factors influencing the likelihood of new entrants in the BPO services market in Japan, 2024
Figure 69: Factors influencing the threat of substitutes in the BPO services market in Japan, 2024
Figure 70: Drivers of degree of rivalry in the BPO services market in Japan, 2024
Figure 71: Australia BPO services market value: $ million, 2019-24
Figure 72: Australia BPO services market category segmentation: $ million, 2019-24
Figure 73: Australia BPO services market geography segmentation: % share, by value, 2024
Figure 74: Australia BPO services market value forecast: $ million, 2024-29
Figure 75: Forces driving competition in the BPO services market in Australia, 2024
Figure 76: Drivers of buyer power in the BPO services market in Australia, 2024
Figure 77: Drivers of supplier power in the BPO services market in Australia, 2024
Figure 78: Factors influencing the likelihood of new entrants in the BPO services market in Australia, 2024
Figure 79: Factors influencing the threat of substitutes in the BPO services market in Australia, 2024
Figure 80: Drivers of degree of rivalry in the BPO services market in Australia, 2024
Figure 81: Canada BPO services market value: $ million, 2019-24
Figure 82: Canada BPO services market category segmentation: $ million, 2019-24
Figure 83: Canada BPO services market geography segmentation: % share, by value, 2024
Figure 84: Canada BPO services market value forecast: $ million, 2024-29
Figure 85: Forces driving competition in the BPO services market in Canada, 2024
Figure 86: Drivers of buyer power in the BPO services market in Canada, 2024
Figure 87: Drivers of supplier power in the BPO services market in Canada, 2024
Figure 88: Factors influencing the likelihood of new entrants in the BPO services market in Canada, 2024
Figure 89: Factors influencing the threat of substitutes in the BPO services market in Canada, 2024
Figure 90: Drivers of degree of rivalry in the BPO services market in Canada, 2024
Figure 91: China BPO services market value: $ million, 2019-24
Figure 92: China BPO services market category segmentation: $ million, 2019-24
Figure 93: China BPO services market geography segmentation: % share, by value, 2024
Figure 94: China BPO services market value forecast: $ million, 2024-29
Figure 95: Forces driving competition in the BPO services market in China, 2024
Figure 96: Drivers of buyer power in the BPO services market in China, 2024
Figure 97: Drivers of supplier power in the BPO services market in China, 2024
Figure 98: Factors influencing the likelihood of new entrants in the BPO services market in China, 2024
Figure 99: Factors influencing the threat of substitutes in the BPO services market in China, 2024
Figure 100: Drivers of degree of rivalry in the BPO services market in China, 2024
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