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Australia Insurance BPO Market By Type (Policy Administration, Asset Management, Finance and Accounting Services, Customer Care Services, Marketing, Others), By Enterprise Size (Large Enterprises, Small and Medium-sized Enterprises), By Application (Life Insurance, Non-Life Insurance): Opportunity Analysis and Industry Forecast, 2023-2032
Market Report I 2023-04-01 I 73 Pages I Allied Market Research
Outsourcing helps in reducing operational costs, overcoming economic uncertainties, and providing a strong foundation for expansion and growth. The Australia Insurance Business Process Outsourcing (BPO) Market report provides a holistic evaluation of the market. Due to the rising focus on Customer Experience, Insurance companies are increasingly recognizing the importance of delivering superior customer experiences to remain competitive. BPO providers can offer specialized customer support services, multi-channel interactions, and data analytics to improve customer satisfaction and retention for insurers. The insurance industry deals with sensitive customer data, making data security and privacy a significant concern. Insurers need to ensure that BPO providers have robust data security measures and comply with relevant regulations to protect customer information. Concerns over data breaches and unauthorized access may act as a restraint for some insurers considering outsourcing.
On the contrary, the insurance industry in Australia is subject to strict regulatory requirements, and BPO providers can seize the opportunity to offer specialized support in regulatory compliance. By assisting insurers in meeting compliance standards, managing risks, and implementing appropriate controls, BPO firms can cater to the growing demand for compliance expertise in the insurance sector. The demand for insurance BPO services in Australia is expected to rise as insurers seek ways to address the needs of the aging population while maintaining operational efficiency.
The insurance BPO market is segmented based on type, enterprise size and application. By type segment is classified into asset management, policy administration, finance and accounting services, customer care services, market and others. By enterprise size the market is bifurcated into large enterprise size and small and medium-sized enterprises. On the basis of application, the insurance BPO market is categorized into life insurance and non-life insurance market. And key players covered in this research study are Cognizant, Infosys, Accenture, Xerox, DXC Technology, Wipro, Genpact, CGI Group, HCL Technologies, and Capgemini.
Key Benefits For Stakeholders
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-Top Player positioning provides a clear understanding of the present position of market players.
-Detailed analysis of the australia insurance bpo market segmentation assists to determine the prevailing market opportunities.
-Identify key investment pockets for various offerings in the market.
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- Consumer Buying Behavior Analysis
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- New Product Development/ Product Matrix of Key Players
- Patient/epidemiology data at country, region, global level
- Strategic Recommedations
- Additional company profiles with specific to client's interest
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- SWOT Analysis
Key Market Segments
By Type
- Asset Management
- Finance and Accounting Services
- Customer Care Services
- Marketing
- Others
- Policy Administration
By Enterprise Size
- Large Enterprises
- Small and Medium-sized Enterprises
By Application
- Life Insurance
- Non-Life Insurance
- Key Market Players
- Tech Mahindra
- Cognizant
- Infosys
- TCS
- Wipro
- HCL Technologies
- NTT Data
- DXC Technology
- Genpact
- Capgemini
CHAPTER 1: INTRODUCTION
1.1. Report Description
1.2. Key Market Segments
1.3. Key Benefits to the Stakeholders
1.4. Research Methodology
1.4.1. Primary Research
1.4.2. Secondary Research
1.4.3. Analyst Tools and Models
CHAPTER 2: EXECUTIVE SUMMARY
2.1. CXO Perspective
CHAPTER 3: MARKET OVERVIEW
3.1. Market Definition and Scope
3.2. Key Findings
3.2.1. Top Impacting Factors
3.2.2. Top Investment Pockets
3.3. Porter's Five Forces Analysis
3.4. Market Dynamics
3.4.1. Drivers
3.4.2. Restraints
3.4.3. Opportunities
3.5. COVID-19 Impact Analysis on the market
CHAPTER 4: AUSTRALIA INSURANCE BPO MARKET, BY TYPE
4.1. Overview
4.1.1. Market Size and Forecast, By Type
4.2. Policy Administration
4.3. Asset Management
4.4. Finance and Accounting Services
4.5. Customer Care Services
4.6. Marketing
4.7. Others
CHAPTER 5: AUSTRALIA INSURANCE BPO MARKET, BY ENTERPRISE SIZE
5.1. Overview
5.1.1. Market Size and Forecast, By Enterprise Size
5.2. Large Enterprises
5.3. Small and Medium-sized Enterprises
CHAPTER 6: AUSTRALIA INSURANCE BPO MARKET, BY APPLICATION
6.1. Overview
6.1.1. Market Size and Forecast, By Application
6.2. Life Insurance
6.3. Non-Life Insurance
CHAPTER 7: COMPETITIVE LANDSCAPE
7.1. Introduction
7.2. Top winning strategies
7.3. Product Mapping of Top 10 Player
7.4. Competitive Dashboard
7.5. Competitive Heatmap
7.6. Top player positioning, 2022
CHAPTER 8: COMPANY PROFILES
8.1. Tech Mahindra
8.1.1. Company overview
8.1.2. Key Executives
8.1.3. Company snapshot
8.1.4. Operating business segments
8.1.5. Product portfolio
8.1.6. Business performance
8.1.7. Key strategic moves and developments
8.2. Cognizant
8.2.1. Company overview
8.2.2. Key Executives
8.2.3. Company snapshot
8.2.4. Operating business segments
8.2.5. Product portfolio
8.2.6. Business performance
8.2.7. Key strategic moves and developments
8.3. Infosys
8.3.1. Company overview
8.3.2. Key Executives
8.3.3. Company snapshot
8.3.4. Operating business segments
8.3.5. Product portfolio
8.3.6. Business performance
8.3.7. Key strategic moves and developments
8.4. TCS
8.4.1. Company overview
8.4.2. Key Executives
8.4.3. Company snapshot
8.4.4. Operating business segments
8.4.5. Product portfolio
8.4.6. Business performance
8.4.7. Key strategic moves and developments
8.5. Wipro
8.5.1. Company overview
8.5.2. Key Executives
8.5.3. Company snapshot
8.5.4. Operating business segments
8.5.5. Product portfolio
8.5.6. Business performance
8.5.7. Key strategic moves and developments
8.6. HCL Technologies
8.6.1. Company overview
8.6.2. Key Executives
8.6.3. Company snapshot
8.6.4. Operating business segments
8.6.5. Product portfolio
8.6.6. Business performance
8.6.7. Key strategic moves and developments
8.7. NTT Data
8.7.1. Company overview
8.7.2. Key Executives
8.7.3. Company snapshot
8.7.4. Operating business segments
8.7.5. Product portfolio
8.7.6. Business performance
8.7.7. Key strategic moves and developments
8.8. DXC Technology
8.8.1. Company overview
8.8.2. Key Executives
8.8.3. Company snapshot
8.8.4. Operating business segments
8.8.5. Product portfolio
8.8.6. Business performance
8.8.7. Key strategic moves and developments
8.9. Genpact
8.9.1. Company overview
8.9.2. Key Executives
8.9.3. Company snapshot
8.9.4. Operating business segments
8.9.5. Product portfolio
8.9.6. Business performance
8.9.7. Key strategic moves and developments
8.10. Capgemini
8.10.1. Company overview
8.10.2. Key Executives
8.10.3. Company snapshot
8.10.4. Operating business segments
8.10.5. Product portfolio
8.10.6. Business performance
8.10.7. Key strategic moves and developments
LIST OF TABLES
TABLE 01. AUSTRALIA INSURANCE BPO MARKET, BY TYPE, 2022-2032 ($MILLION)
TABLE 02. AUSTRALIA INSURANCE BPO MARKET, BY ENTERPRISE SIZE, 2022-2032 ($MILLION)
TABLE 03. AUSTRALIA INSURANCE BPO MARKET, BY APPLICATION, 2022-2032 ($MILLION)
TABLE 04. TECH MAHINDRA: KEY EXECUTIVES
TABLE 05. TECH MAHINDRA: COMPANY SNAPSHOT
TABLE 06. TECH MAHINDRA: OPERATING SEGMENTS
TABLE 07. TECH MAHINDRA: PRODUCT PORTFOLIO
TABLE 08. TECH MAHINDRA: KEY STRATERGIES
TABLE 09. COGNIZANT: KEY EXECUTIVES
TABLE 10. COGNIZANT: COMPANY SNAPSHOT
TABLE 11. COGNIZANT: OPERATING SEGMENTS
TABLE 12. COGNIZANT: PRODUCT PORTFOLIO
TABLE 13. COGNIZANT: KEY STRATERGIES
TABLE 14. INFOSYS: KEY EXECUTIVES
TABLE 15. INFOSYS: COMPANY SNAPSHOT
TABLE 16. INFOSYS: OPERATING SEGMENTS
TABLE 17. INFOSYS: PRODUCT PORTFOLIO
TABLE 18. INFOSYS: KEY STRATERGIES
TABLE 19. TCS: KEY EXECUTIVES
TABLE 20. TCS: COMPANY SNAPSHOT
TABLE 21. TCS: OPERATING SEGMENTS
TABLE 22. TCS: PRODUCT PORTFOLIO
TABLE 23. TCS: KEY STRATERGIES
TABLE 24. WIPRO: KEY EXECUTIVES
TABLE 25. WIPRO: COMPANY SNAPSHOT
TABLE 26. WIPRO: OPERATING SEGMENTS
TABLE 27. WIPRO: PRODUCT PORTFOLIO
TABLE 28. WIPRO: KEY STRATERGIES
TABLE 29. HCL TECHNOLOGIES: KEY EXECUTIVES
TABLE 30. HCL TECHNOLOGIES: COMPANY SNAPSHOT
TABLE 31. HCL TECHNOLOGIES: OPERATING SEGMENTS
TABLE 32. HCL TECHNOLOGIES: PRODUCT PORTFOLIO
TABLE 33. HCL TECHNOLOGIES: KEY STRATERGIES
TABLE 34. NTT DATA: KEY EXECUTIVES
TABLE 35. NTT DATA: COMPANY SNAPSHOT
TABLE 36. NTT DATA: OPERATING SEGMENTS
TABLE 37. NTT DATA: PRODUCT PORTFOLIO
TABLE 38. NTT DATA: KEY STRATERGIES
TABLE 39. DXC TECHNOLOGY: KEY EXECUTIVES
TABLE 40. DXC TECHNOLOGY: COMPANY SNAPSHOT
TABLE 41. DXC TECHNOLOGY: OPERATING SEGMENTS
TABLE 42. DXC TECHNOLOGY: PRODUCT PORTFOLIO
TABLE 43. DXC TECHNOLOGY: KEY STRATERGIES
TABLE 44. GENPACT: KEY EXECUTIVES
TABLE 45. GENPACT: COMPANY SNAPSHOT
TABLE 46. GENPACT: OPERATING SEGMENTS
TABLE 47. GENPACT: PRODUCT PORTFOLIO
TABLE 48. GENPACT: KEY STRATERGIES
TABLE 49. CAPGEMINI: KEY EXECUTIVES
TABLE 50. CAPGEMINI: COMPANY SNAPSHOT
TABLE 51. CAPGEMINI: OPERATING SEGMENTS
TABLE 52. CAPGEMINI: PRODUCT PORTFOLIO
TABLE 53. CAPGEMINI: KEY STRATERGIES
LIST OF FIGURES
FIGURE 01. AUSTRALIA INSURANCE BPO MARKET, 2022-2032
FIGURE 02. SEGMENTATION OF AUSTRALIA INSURANCE BPO MARKET, 2022-2032
FIGURE 03. TOP INVESTMENT POCKETS IN AUSTRALIA INSURANCE BPO MARKET (2023-2032)
FIGURE 04. PORTER FIVE-1
FIGURE 05. PORTER FIVE-2
FIGURE 06. PORTER FIVE-3
FIGURE 07. PORTER FIVE-4
FIGURE 08. PORTER FIVE-5
FIGURE 09. DRIVERS, RESTRAINTS AND OPPORTUNITIES: AUSTRALIA INSURANCE BPO MARKET
FIGURE 10. AUSTRALIA INSURANCE BPO MARKET,BY TYPE, 2022 ($MILLION)
FIGURE 11. AUSTRALIA INSURANCE BPO MARKET,BY ENTERPRISE SIZE, 2022 ($MILLION)
FIGURE 12. AUSTRALIA INSURANCE BPO MARKET,BY APPLICATION, 2022 ($MILLION)
FIGURE 13. TOP WINNING STRATEGIES, BY YEAR
FIGURE 14. TOP WINNING STRATEGIES, BY DEVELOPMENT
FIGURE 15. TOP WINNING STRATEGIES, BY COMPANY
FIGURE 16. PRODUCT MAPPING OF TOP 10 PLAYERS
FIGURE 17. COMPETITIVE DASHBOARD
FIGURE 18. COMPETITIVE HEATMAP: AUSTRALIA INSURANCE BPO MARKET
FIGURE 19. TOP PLAYER POSITIONING, 2022
FIGURE 20. TECH MAHINDRA: NET SALES, 2020-2022*($MILLION)
FIGURE 21. TECH MAHINDRA: REVENUE SHARE, BY SEGMENT, 2022 (%)
FIGURE 22. TECH MAHINDRA: REVENUE SHARE, BY GEOGRAPHY, 2022 (%)
FIGURE 23. COGNIZANT: NET SALES, 2020-2022*($MILLION)
FIGURE 24. COGNIZANT: REVENUE SHARE, BY SEGMENT, 2022 (%)
FIGURE 25. COGNIZANT: REVENUE SHARE, BY GEOGRAPHY, 2022 (%)
FIGURE 26. INFOSYS: NET SALES, 2020-2022*($MILLION)
FIGURE 27. INFOSYS: REVENUE SHARE, BY SEGMENT, 2022 (%)
FIGURE 28. INFOSYS: REVENUE SHARE, BY GEOGRAPHY, 2022 (%)
FIGURE 29. TCS: NET SALES, 2020-2022*($MILLION)
FIGURE 30. TCS: REVENUE SHARE, BY SEGMENT, 2022 (%)
FIGURE 31. TCS: REVENUE SHARE, BY GEOGRAPHY, 2022 (%)
FIGURE 32. WIPRO: NET SALES, 2020-2022*($MILLION)
FIGURE 33. WIPRO: REVENUE SHARE, BY SEGMENT, 2022 (%)
FIGURE 34. WIPRO: REVENUE SHARE, BY GEOGRAPHY, 2022 (%)
FIGURE 35. HCL TECHNOLOGIES: NET SALES, 2020-2022*($MILLION)
FIGURE 36. HCL TECHNOLOGIES: REVENUE SHARE, BY SEGMENT, 2022 (%)
FIGURE 37. HCL TECHNOLOGIES: REVENUE SHARE, BY GEOGRAPHY, 2022 (%)
FIGURE 38. NTT DATA: NET SALES, 2020-2022*($MILLION)
FIGURE 39. NTT DATA: REVENUE SHARE, BY SEGMENT, 2022 (%)
FIGURE 40. NTT DATA: REVENUE SHARE, BY GEOGRAPHY, 2022 (%)
FIGURE 41. DXC TECHNOLOGY: NET SALES, 2020-2022*($MILLION)
FIGURE 42. DXC TECHNOLOGY: REVENUE SHARE, BY SEGMENT, 2022 (%)
FIGURE 43. DXC TECHNOLOGY: REVENUE SHARE, BY GEOGRAPHY, 2022 (%)
FIGURE 44. GENPACT: NET SALES, 2020-2022*($MILLION)
FIGURE 45. GENPACT: REVENUE SHARE, BY SEGMENT, 2022 (%)
FIGURE 46. GENPACT: REVENUE SHARE, BY GEOGRAPHY, 2022 (%)
FIGURE 47. CAPGEMINI: NET SALES, 2020-2022*($MILLION)
FIGURE 48. CAPGEMINI: REVENUE SHARE, BY SEGMENT, 2022 (%)
FIGURE 49. CAPGEMINI: REVENUE SHARE, BY GEOGRAPHY, 2022 (%)
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