Please Wait.....
Report
Asia Pacific Customer Experience Management Market Forecast to 2028 - COVID-19 Impact and Regional Analysis - by Component (Solution and Service), Deployment Mode (On Premise and Cloud based), Organization Size (Small and Medium Enterprises (SMEs) and Large Enterprises), Touchpoint (Call Center, Website, Mobile Application, Email, Social Media, and Others), and Industry Vertical (IT and Telecom, BFSI, Energy and Utilities, Government, Retail, Manufacturing, and Others)
Market Report I 2022-10-12 I 171 Pages I The Insight Partners
The customer experience management market in Asia Pacific is expected to grow from US$ 2,676.57 million in 2022 to US$ 7,513.73 million by 2028. It is estimated to grow at a CAGR of 18.8% from 2022 to 2028.
Incorporation of New Business Models
Significant structural changes emerged from traditional business structures, resulting in a new, profitable concept called the "on-demand" business model. This business structure focuses primarily on providing direct customer-centric services, thereby expanding the customer base to meet customer requirements in a short period and be supported by superior customer products and services. Investors are primarily focused on investing in such companies, as these business models are based on higher rates of return combined with better customer service. For example, one of the most common causes of such large-scale funding is Uber, which received about US$ 8.6 billion in funding in 2016, and Airbnb, which raised about US$ 2.4 billion in 2016. The increasing popularity of the on-demand business model boosts the acceptance of omnichannel shopping experiences. Furthermore, the need to personalize consumer behavior led companies to embark on strategic initiatives expected to increase overall product sales and profitability.
Market Overview
Asia Pacific is one of the emerging markets for customer experience tool vendors as the region's information technology industry has grown subsequently over the last decade. According to a recent World Bank report, ~85% of the top 20 tech companies in APAC reported YoY earnings growth in 2021 despite experiencing inflationary pressures and supply chain disruptions caused by the COVID-19 pandemic. Furthermore, Taiwan continues to outperform the list of the top 20 APAC tech companies by sales, followed by Japan, China, South Korea, and Singapore. India and Indonesia are also growing due to emerging technology services. Hence, such factors are driving the customer experience management market growth. In addition, according to a recent report by SalesForce, executives across APAC support progress of CX technology, and 79% acknowledge that CEM is important for providing a seamless customer experience (CX). Furthermore, nearly half of all executives surveyed have confirmed that providing superior CX across multiple channels is a top priority for the next 12 months. ~81% of executives are anticipated to see CRM adoption grow beyond sales and service/support over the next three to five years, improving coordination between teams and customer experience. Such factors are likely to boost the customer experience management market growth over the forecast period.
Asia Pacific Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
Asia Pacific Customer Experience Management Market Segmentation
The Asia Pacific customer experience management market is segmented into component, deployment mode, organization size, touch point, industry vertical, and country.
Based on component, the market is segmented into solution and service. The solution segment registered the largest market share in 2022.
Based on deployment mode, the market is segmented into on premise and cloud based. The cloud based segment held a larger market share in 2022.
Based on organization size, the market is segmented into small and medium enterprises and large enterprises. The large enterprises segment held the largest market share in 2022.
Based on touch point, the market is segmented into call center, website, mobile application, email, social media, and others. The call center segment held the largest market share in 2022.
Based on industry vertical, the market is segmented into IT and telecom, BFSI, energy and utilities, government, retail, manufacturing, and others. The IT and telecom segment held the largest market share in 2022.
Based on country, the market is segmented into China, Japan, India, Australia, South Korea, and Rest of Asia Pacific. China dominated the market share in 2022.
Adobe; Avaya Inc.; IBM Corporation; NICE Ltd.; Oracle Corporation; SAP SEl; Verint Systems, Inc.; Zendesk; SAS Institute Inc.; and Salesforce.com, inc. are the leading companies operating in the customer experience management market in the region.
TABLE OF CONTENTS
1. Introduction
1.1 Study Scope
1.2 The Insight Partners Research Report Guidance
1.3 Market Segmentation
1.3.1 Asia Pacific Customer Experience Management Market - By Component
1.3.2 Asia Pacific Customer Experience Management Market - By Deployment Mode
1.3.3 Asia Pacific Customer Experience Management Market - By Organization Size
1.3.4 Asia Pacific Customer Experience Management Market - By Touchpoint
1.3.5 Asia Pacific Customer Experience Management Market - By Industry Vertical
1.3.6 Asia Pacific Customer Experience Management Market - By Country
2. Key Takeaways
3. Research Methodology
3.1 Coverage
3.2 Secondary Research
3.3 Primary Research
4. Asia Pacific Customer Experience Management Market Landscape
4.1 Market Overview
4.2 PEST Analysis
4.3 Ecosystem Analysis
4.4 Expert Opinions
5. Asia Pacific Customer Experience Management Market - Market Dynamics
5.1 Key Market Drivers
5.1.1 Widening Adoption of Artificial Intelligence
5.1.2 Increasing E-Commerce Industries
5.2 Key Market Restraints
5.2.1 Higher Concerns Regarding Data Breaching and Security
5.3 Key Market Opportunities
5.3.1 Boosting Innovation in Omni Channel Shopping
5.4 Future Trends
5.4.1 Incorporation of New Business Models
5.5 Impact Analysis of Drivers and Restraints
6. Asia Pacific Customer Experience Management Market Analysis
6.1 Overview
6.2 Asia Pacific Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
7. Asia Pacific Customer Experience Management Market Analysis - By Component
7.1 Overview
7.2 Asia Pacific Customer Experience Management Market Revenue and Forecast, by Component
7.3 Solution
7.3.1 Overview
7.3.2 Solution Market Revenue and Forecast to 2028 (US$ Million)
7.4 Service
7.4.1 Overview
7.4.2 Service Market Revenue and Forecast to 2028 (US$ Million)
8. Asia Pacific Customer Experience Management Market Analysis - By Deployment Mode
8.1 Overview
8.2 Asia Pacific Customer Experience Management Market Revenue and Forecast, by Deployment Mode
8.3 On Premise
8.3.1 Overview
8.3.2 On Premise Market Revenue and Forecast to 2028 (US$ Million)
8.4 Cloud based
8.4.1 Overview
8.4.2 Cloud based Market Revenue and Forecast to 2028 (US$ Million)
9. Asia Pacific Customer Experience Management Market Analysis - By Organization Size
9.1 Overview
9.2 Asia Pacific Customer Experience Management Market Revenue and Forecast, by Organization Size
9.3 Small and Medium Enterprises
9.3.1 Overview
9.3.2 Small and Medium Enterprises Market Revenue and Forecast to 2028 (US$ Million)
9.4 Large Enterprises
9.4.1 Overview
9.4.2 Large Enterprises Market Revenue and Forecast to 2028 (US$ Million)
10. Asia Pacific Customer Experience Management Market Analysis - By Touchpoint
10.1 Overview
10.2 Asia Pacific Customer Experience Management Market Revenue and Forecast, by Touchpoint
10.3 Call Center
10.3.1 Overview
10.3.2 Call Center Market Revenue and Forecast to 2028 (US$ Million)
10.4 Website
10.4.1 Overview
10.4.2 Website Market Revenue and Forecast to 2028 (US$ Million)
10.5 Mobile application
10.5.1 Overview
10.5.2 Mobile application Market Revenue and Forecast to 2028 (US$ Million)
10.6 Email
10.6.1 Overview
10.6.2 Email Market Revenue and Forecast to 2028 (US$ Million)
10.7 Social Media
10.7.1 Overview
10.7.2 Social Media Market Revenue and Forecast to 2028 (US$ Million)
10.8 Others
10.8.1 Overview
10.8.2 Others Market Revenue and Forecast to 2028 (US$ Million)
11. Asia Pacific Customer Experience Management Market Analysis - By Industry Vertical
11.1 Overview
11.2 Asia Pacific Customer Experience Management Market, by Industry Vertical
11.3 IT and Telecom
11.3.1 Overview
11.3.2 IT and Telecom Market Revenue and Forecast to 2028 (US$ Million)
11.4 BFSI
11.4.1 Overview
11.4.2 BFSI Market Revenue and Forecast to 2028 (US$ Million)
11.5 Retail
11.5.1 Overview
11.5.2 Retail Market Revenue and Forecast to 2028 (US$ Million)
11.6 Energy and Utilities
11.6.1 Overview
11.6.2 Energy and Utilities Market Revenue and Forecast to 2028 (US$ Million)
11.7 Government
11.7.1 Overview
11.7.2 Government Market Revenue and Forecast to 2028 (US$ Million)
11.8 Manufacturing
11.8.1 Overview
11.8.2 Manufacturing Market Revenue and Forecast to 2028 (US$ Million)
11.9 Others
11.9.1 Overview
11.9.2 Others Market Revenue and Forecast to 2028 (US$ Million)
12. Asia Pacific Customer Experience Management Market - Country Analysis
12.1 Overview
12.1.1 Asia Pacific: Customer Experience Management Market, by Key Country
12.1.1.1 Australia: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
12.1.1.1.1 Australia Customer Experience Management Market Breakdown, By Component
12.1.1.1.2 Australia Customer Experience Management Market Breakdown, By Deployment Mode
12.1.1.1.3 Australia Customer Experience Management Market Breakdown, By Organization Size
12.1.1.1.4 Australia Customer Experience Management Market Breakdown, By Touchpoint
12.1.1.1.5 Australia Customer Experience Management Market Breakdown, By Industry Vertical
12.1.1.2 China: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
12.1.1.2.1 China Customer Experience Management Market Breakdown, By Component
12.1.1.2.2 China Customer Experience Management Market Breakdown, By Deployment Mode
12.1.1.2.3 China Customer Experience Management Market Breakdown, By Organization Size
12.1.1.2.4 China Customer Experience Management Market Breakdown, By Touchpoint
12.1.1.2.5 China Customer Experience Management Market Breakdown, By Industry Vertical
12.1.1.3 India: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
12.1.1.3.1 India Customer Experience Management Market Breakdown, By Component
12.1.1.3.2 India Customer Experience Management Market Breakdown, By Deployment Mode
12.1.1.3.3 India Customer Experience Management Market Breakdown, By Organization Size
12.1.1.3.4 India Customer Experience Management Market Breakdown, By Touchpoint
12.1.1.3.5 India Customer Experience Management Market Breakdown, By Industry Vertical
12.1.1.4 Japan: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
12.1.1.4.1 Japan Customer Experience Management Market Breakdown, By Component
12.1.1.4.2 Japan Customer Experience Management Market Breakdown, By Deployment Mode
12.1.1.4.3 Japan Customer Experience Management Market Breakdown, By Organization Size
12.1.1.4.4 Japan Customer Experience Management Market Breakdown, By Touchpoint
12.1.1.4.5 Japan Customer Experience Management Market Breakdown, By Industry Vertical
12.1.1.5 South Korea: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
12.1.1.5.1 South Korea Customer Experience Management Market Breakdown, By Component
12.1.1.5.2 South Korea Customer Experience Management Market Breakdown, By Deployment Mode
12.1.1.5.3 South Korea Customer Experience Management Market Breakdown, By Organization Size
12.1.1.5.4 South Korea Customer Experience Management Market Breakdown, By Touchpoint
12.1.1.5.5 South Korea Customer Experience Management Market Breakdown, By Industry Vertical
12.1.1.6 Rest of APAC: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
12.1.1.6.1 Rest of APAC Customer Experience Management Market Breakdown, By Component
12.1.1.6.2 Rest of APAC Customer Experience Management Market Breakdown, By Deployment Mode
12.1.1.6.3 Rest of APAC Customer Experience Management Market Breakdown, By Organization Size
12.1.1.6.4 Rest of APAC Customer Experience Management Market Breakdown, By Touchpoint
12.1.1.6.5 Rest of APAC Customer Experience Management Market Breakdown, By Industry Vertical
13. Industry Landscape
13.1 Market Initiative
13.2 Merger and Acquisition
13.3 New Development
14. Company Profiles
14.1 Adobe
14.1.1 Key Facts
14.1.2 Business Description
14.1.3 Products and Services
14.1.4 Financial Overview
14.1.5 SWOT Analysis
14.1.6 Key Developments
14.2 Avaya Inc.
14.2.1 Key Facts
14.2.2 Business Description
14.2.3 Products and Services
14.2.4 Financial Overview
14.2.5 SWOT Analysis
14.2.6 Key Developments
14.3 IBM Corporation
14.3.1 Key Facts
14.3.2 Business Description
14.3.3 Products and Services
14.3.4 Financial Overview
14.3.5 SWOT Analysis
14.3.6 Key Developments
14.4 NICE Ltd.
14.4.1 Key Facts
14.4.2 Business Description
14.4.3 Products and Services
14.4.4 Financial Overview
14.4.5 SWOT Analysis
14.4.6 Key Developments
14.5 Oracle Corporation
14.5.1 Key Facts
14.5.2 Business Description
14.5.3 Products and Services
14.5.4 Financial Overview
14.5.5 SWOT Analysis
14.5.6 Key Developments
14.6 SAP SE
14.6.1 Key Facts
14.6.2 Business Description
14.6.3 Products and Services
14.6.4 Financial Overview
14.6.5 SWOT Analysis
14.6.6 Key Developments
14.7 Verint Systems, Inc.
14.7.1 Key Facts
14.7.2 Business Description
14.7.3 Products and Services
14.7.4 Financial Overview
14.7.5 SWOT Analysis
14.7.6 Key Developments
14.8 Zendesk
14.8.1 Key Facts
14.8.2 Business Description
14.8.3 Products and Services
14.8.4 Financial Overview
14.8.5 SWOT Analysis
14.8.6 Key Developments
14.9 SAS Institute Inc.
14.9.1 Key Facts
14.9.2 Business Description
14.9.3 Products and Services
14.9.4 Financial Overview
14.9.5 SWOT Analysis
14.9.6 Key Developments
14.10 Salesforce.com, inc.
14.10.1 Key Facts
14.10.2 Business Description
14.10.3 Products and Services
14.10.4 Financial Overview
14.10.5 SWOT Analysis
14.10.6 Key Developments
15. Appendix
15.1 About The Insight Partners
15.2 Glossary of Terms
LIST OF TABLES
Table 1. Asia Pacific Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
Table 2. Asia Pacific: Customer Experience Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)
Table 3. Australia Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
Table 4. Australia Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
Table 5. Australia Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 6. Australia Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
Table 7. Australia Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 8. China Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
Table 9. China Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
Table 10. China Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 11. China Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
Table 12. China Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 13. India Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
Table 14. India Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
Table 15. India Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 16. India Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
Table 17. India Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 18. Japan Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
Table 19. Japan Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
Table 20. Japan Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 21. Japan Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
Table 22. Japan Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 23. South Korea Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
Table 24. South Korea Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
Table 25. South Korea Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 26. South Korea Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
Table 27. South Korea Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 28. Rest of APAC Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
Table 29. Rest of APAC Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
Table 30. Rest of APAC Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 31. Rest of APAC Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
Table 32. Rest of APAC Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 33. Glossary of Terms, Asia Pacific Customer Experience Management Market
LIST OF FIGURES
Figure 1. Asia Pacific Customer Experience Management Market Segmentation
Figure 2. Asia Pacific Customer Experience Management Market Segmentation - By Country
Figure 3. Asia Pacific Customer Experience Management Market Overview
Figure 4. Asia Pacific Customer Communications Management Market, By Component
Figure 5. Asia Pacific Customer Communications Management Market, By Industry Vertical
Figure 6. Asia Pacific Customer Communications Management Market, By Country
Figure 7. Asia Pacific PEST Analysis
Figure 8. Expert Opinion
Figure 9. Asia Pacific Customer Experience Management Market Impact Analysis of Drivers and Restraints
Figure 10. Asia Pacific Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 11. Asia Pacific Customer Experience Management Market, by Component, 2021 & 2028 (%)
Figure 12. Solution Market Revenue and Forecast to 2028 (US$ Million)
Figure 13. Service Market Revenue and Forecast to 2028 (US$ Million)
Figure 14. Asia Pacific Customer Experience Management Market, by Deployment Mode, 2021 & 2028 (%)
Figure 15. On-Premise Market Revenue and Forecast to 2028 (US$ Million)
Figure 16. Cloud based Market Revenue and Forecast to 2028 (US$ Million)
Figure 17. Asia Pacific Customer Experience Management Market, by Organization Size, 2021 & 2028 (%)
Figure 18. Small and Medium Enterprises Market Revenue and Forecast to 2028 (US$ Million)
Figure 19. Large Enterprises Market Revenue and Forecast to 2028 (US$ Million)
Figure 20. Asia Pacific Customer Experience Management Market, by Touchpoint, 2021 & 2028 (%)
Figure 21. Call Center Market Revenue and Forecast to 2028 (US$ Million)
Figure 22. Website Market Revenue and Forecast to 2028 (US$ Million)
Figure 23. Mobile application Market Revenue and Forecast to 2028 (US$ Million)
Figure 24. Email Market Revenue and Forecast to 2028 (US$ Million)
Figure 25. Social Media Market Revenue and Forecast to 2028 (US$ Million)
Figure 26. Others Market Revenue and Forecast to 2028 (US$ Million)
Figure 27. Asia Pacific Customer Experience Management Market, by Industry Vertical, 2021 & 2028 (%)
Figure 28. IT and Telecom Market Revenue and Forecast to 2028 (US$ Million)
Figure 29. BFSI Market Revenue and Forecast to 2028 (US$ Million)
Figure 30. Retail Market Revenue and Forecast to 2028 (US$ Million)
Figure 31. Energy and Utilities Market Revenue and Forecast to 2028 (US$ Million)
Figure 32. Government Market Revenue and Forecast to 2028 (US$ Million)
Figure 33. Manufacturing Market Revenue and Forecast to 2028 (US$ Million)
Figure 34. Others Market Revenue and Forecast to 2028 (US$ Million)
Figure 35. Asia Pacific Customer Experience Management Market
Figure 36. Asia Pacific: Customer Experience Management Market, by Country, 2021 & 2028 (%)
Figure 37. Australia: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
Figure 38. China: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
Figure 39. India: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
Figure 40. Japan: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
Figure 41. South Korea: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
Figure 42. Rest of APAC: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
- Not Sure / Need Reassuring
- Confirm Content
-
Content is provided by our partners and every effort is made to make Market Report details as clear as possible. If you are not sure the exact content you require is included in this study you can Contact us to double check. To do this you can:
Use the ‘? ASK A QUESTION’ below the license / prices and to the right of this box. This will come directly to our team who will work on dealing with your request as soon as possible.
Write to directly on support@scotts-international.com with details. Please include as much information as possible including the name of report or link so our staff will be able to work on you request.
Telephone us directly on 0048 603 394 346 and an experienced member of team will be on hand to answer.
-
- Sample Pages
-
With the vast majority of our partners we can obtain Sample Pages to support your decision. This is something we can arrange without revealing your personal details.
It is important to note that we will not be able to provide you the exact data or statistics such as Market Size and Forecasts. Sample pages usually confirm the layout or the Categories included in Charts and Graphs, excluding specific data.
To ask for Sample Pages by contact us through ‘? ASK A QUESTION’, support@scotts-international.com, or by telephoning 0048 603 394 346.
-
- Check for Alternatives
-
Whilst we try to make our online platform as easy to use as possible there is always the possibility that a better alternative has not been found in your search.
To avoid this possibility Contact us through ‘? ASK A QUESTION’, support@scotts-international.com, or by telephoning 0048 603 394 346 and a Senior Team Member can review your requirements and send a list of possibilities with opinions and recommendations.
-
- Confirm Content
- Prices / Formats / Delivery
- Prices
-
All prices are set by our partners and should be exactly the same as those listed on their own websites. We work on a Revenue share basis ensuring that you never pay more than what is offered elsewhere.
Should you find the price cheaper on another platform we recommend you to Contact us as we should be able to match this price. You can Contact us though through ‘? ASK A QUESTION’, support@scotts-international.com, or by telephoning 0048 603 394 346.
-
- Discounts
-
As we work in close partnership with our Partners from time to time we can secure discounts and assist with negotiations, this is part of our personalised service to you.
Discounts can sometimes be arranged for speedily placed orders; multiple report purchases or Higher License purchases.
To check if a Discount is possible please Contact our experienced team through ‘? ASK A QUESTION’, support@scotts-international.com, or by telephoning 0048 603 394 346.
-
- Available Currencies
-
Most Market Reports on our platform are listed in USD or EURO based on the wishes of our Partners. To avoid currency fluctuations and potential price differentiations we do not offer the possibility to change the currency online.
Should you wish to pay in a different currency to that advertised online we do accept payments in USD, EURO, GBP and PLN. The price will be calculated based on the relevant exchange rate taken from our National Bank.
To pay in a different above currency to that advertised online please Contact our team and a quotation will be sent within a couple of hours with payment details.
-
- Licenses
-
License options vary from Partner to Partner as is usually based on the number of Users that will benefitting from the report. It is very important that License ordered is not breached as this could have potential negative consequences for you individually or your employer.
If you have questions or need confirmation about the specific license we recommend you to Contact us and a detailed explanation will be provided.
-
- Global Site License
-
The Global Site License is the most comprehensive license available. By selecting this license, the Market Report can be shared with other ‘Allowed Users’ and any other member of staff from the same organisation regardless of geographic location.
It is important to note that this may exclude Parent Companies or Subsidiaries.
If you have questions or need confirmation about the specific license we recommend you to Contact us and a detailed explanation will be provided.
-
- Formats
-
The most common format is PDF, however in certain circumstances data may be present in Excel format or Online, especially in the case of Database or Directories. In addition, for certain higher license options a CD may also be provided.
If you have questions or need clarification about the specific formats we recommend you to Contact us and a detailed explanation will be provided.
-
- Delivery
-
Delivery is fulfilled by our partners directly. Once an order has been placed we inform the partner by sharing the delivery email details given in the order process.
Delivery is usually made within 24 hours of an order being placed, however it may take longer should your order be placed prior to the weekend or if otherwise specified on the Market Report details page. Additionally, if details have been not fully completed in the Order process a delay in delivery is possible.
If a delay in delivery is expected you will be informed about it immediately.
-
- Shipping Charges
-
As most Market Reports are delivered in PDF format we almost never have to add additional Shipping Charges. If, however you are ordering a Higher License service or a specific delivery format (e.g. CD version) charges may apply.
If you are concerned about additional Shipping Charges we recommend you to Contact us to double check.
-
- Prices
- Ordering
- By Credit Card
-
We work in Partnership with PayU to ensure payments are made securely in a fast and effortless way. PayU is the e-payments division of Naspers.
Naspers operates in over 133 International Markets and ranks 3rd Globally in terms of the number of e-commerce customers served.
For more information on PayU please visit: https://www.payu.pl/en/about-us
-
- By Money Transfer
-
If you require an invoice prior to payment, this is possible. To ensure a speedy delivery of the Market Report we require all relevant company details and you agree to maximum payment terms of 30 days from receipt of order.
With our regular clients deliver of the Market Report can be made prior to receiving payment, however in some circumstances we may ask for payment to be received before arranging for the Market Report to be delivered.
-
- By Credit Card
- Security
- Website security
-
We have specifically partnered with leading International companies to protect your privacy by using different technologies and processes to ensure security.
Everything submitted to Scotts International is encrypted via SSL (Secure Socket Layer) and all personal information provided to Scotts International is stored on computer systems with limited access in controlled environments.
-
- Credit Card Security
-
We partner with PayU (https://www.payu.pl/en/about-us) to ensure all credit card payments are made securely in a fast and effortless way.
PayU offers 250+ various payment channels and eWallet services across 4 continents allowing buyers to pay electronically, whether on a computer or a mobile device.
-
- Website security